Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManaging ConsultantManaging Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Advisors – Strategy & Transformation
Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.
This role will focus on building and growing the Retail & Commerce (R&C) practice at Mastercard, within the Strategy & Transformation specialisation. The R&C Managing Consultant will engage with Mastercard insights and diverse range of technology platforms, strategic consulting offerings, and marketing activation services. The R&C Managing Consultant will serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals and help clients develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty.
You are a great fit if you have experience in strategy, transformation, and analytics at a retailer, including e-commerce platforms, and/or a strategy consulting background with projects in retail strategy and insights (if so, please feel free to list the types of retail clients). But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems, and can build trust-based relationships with clients while helping them challenge the status quo. Roles and ResponsibilitiesClient Impact
• Lead client engagements across Retail and Commerce and Digital Partners
• Build retail and commerce practice by developing a robust understanding of Mastercard products and data analytics
• Develop strong value-driven narratives and customised presentations to support new business pitches
• Work closely with business development teams for an effective joint go to market and ensure best in class value delivery
• Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
• Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client valueTeam Collaboration & Culture
• Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
• Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Provide on-the-job training, coaching, and mentorship to junior consultantsQualifications
• 6-8 years work experience in consulting, corporate strategy, business intelligence, business line management, or product management as well as undergraduate degree
• Understanding of UK digital partners and merchants, experience at retail -focused consultancy or e-commerce platform strongly preferred
• Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.)
• Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
• Experience managing key client relationships and leading conversations with senior internal and external stakeholders
• Knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
• Logical, structured thinking, and affinity for detail while retaining a big picture view
• Advanced Word, Excel, and PowerPoint skills
• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needsPreferred qualifications
• Experience generating new knowledge or creating innovative solutions for a firm
• Relevant industry expertise
• MBA or master’s degree with relevant specialization (not required)
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business resultsCorporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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