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Marstep Resourcing Solutions
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  • Customer Relationship Executive  

    Marstep Resourcing Solutions
    - Greater London
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    Customer Relationship Executive Location: Chester Employment Type: Ful... Read More
    Customer Relationship Executive Location: Chester Employment Type: Full-Time Permanent Salary: £27k-£30k depending on experience + Benefits + Career About the Role We're looking for an enthusiastic and customer-focused Customer Relationship Executive to join our Retention Team. The role also offers the opportunity to progress a career in the finance industry with full training and support, for those seeking that development. This isn't a cold sales role. You'll be speaking with our existing mortgage customers, building relationships and helping them prepare for the end of their current mortgage deal. Your role is to understand their circumstances, discuss their options, and arrange appointments with our Mortgage Advisers to explore product transfers or remortgaging opportunities. You'll play a key part in delivering an outstanding customer experience while helping customers make informed decisions about their mortgage before their renewal date. Full training on our systems, products and processes will be provided. Key Responsibilities Proactively contact existing mortgage customers before their mortgage product expires. Build strong relationships through regular, meaningful conversations. Understand customers' current circumstances and future plans. Discuss available options, including product transfers and remortgaging. Identify opportunities to improve customers' mortgage arrangements. Book appointments for customers with our qualified Mortgage Advisers. Maintain regular communication throughout the customer journey. Update customer records accurately within the CRM system. Work closely with advisers and the wider mortgage team to ensure a seamless customer experience. Meet activity and quality targets while delivering excellent customer service. Whilst activity will be from warm contact with existing customers, there will be occasions where cold outreach will be necessary. What We're Looking For You'll be someone who enjoys talking to people, building rapport and helping customers. Ideally you'll have: Excellent communication and listening skills. A confident and professional telephone manner. Previous experience in sales, customer service, account management or relationship management. The ability to build trust and long-term customer relationships. A proactive approach and the confidence to identify opportunities. Strong organisational skills and attention to detail. Good knowledge of Microsoft Office. A positive attitude and willingness to learn. Previous experience within financial services is advantageous but not essential. What We Offer Full training and ongoing support. An eventual career path into Mortgage Advice or Financial Services for those that want it (not immediate, as no immediate role available, but position can be attained over time as experience and knowledge is gained). Friendly, supportive team environment. Opportunities for professional development. Competitive salary + Benefits The opportunity to make a real difference to customers' financial wellbeing. Ideal Candidate You are someone who: Loves speaking with people. Builds relationships naturally. Is motivated by helping customers find the right solution. Enjoys working towards targets. Is organised and proactive. Wants to build a career in financial services. TPBN1_UKTJ Read Less
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  • IT Account Manager  

    Marstep Resourcing Solutions
    - Cheshire West and Chester
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    Due to continued expansion, we are looking for an experienced Account... Read More
    Due to continued expansion, we are looking for an experienced Account manager to join our Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Salary and OTE £35,000-£45,000 per annum + Uncapped OTE On-Target Earnings (OTE): ? Year 1 (with ramp): £60-70K ? Year 2+ (fully ramped): £75-90K+ ? Top performers earning significantly more (structure is uncapped) Other Benefits: ? 45p/mile mileage reimbursement ? Private cashback healthcare plan ? 5% employer pension contribution (via salary sacrifice scheme) ? Flexible working (office-based when not with customers, but we're very supportive of hybrid flexible working) ? Supportive culture This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. They also invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development Person Specification We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of Value, but essentially as a full technical solution to meet their current and future business needs. The Account Manager will work alongside the Sales Manager to deliver the optimum solution to the customer. Collaborative working, listening and understanding what the customer wants and identifying current and future needs will be essential to the customer success. This new role will set even higher standards of customer delivery and satisfaction and ensure we get it right first time every time. Account Manager Due to continued expansion, they are looking for an experienced Account manager to join their Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Main duties will include: Cultivate and maintain strong relationships with existing clients, understanding their business objectives and aligning our IT solutions to meet their needs. Collaborate with internal technical teams to develop customised IT solutions that address client challenges and contribute to their success. Identify opportunities for account expansion and upselling additional products and services to maximize client satisfaction and company revenue. A successful candidate will have the following skills: Excellent communications (strong written, listening and verbal communication skills) to explain the benefits of solutions, to individuals. Excellent customer service (willing to go the extra mile) to ensure our clients are delighted. A collaborative worker who is able to interact and positively contribute to solution selling. Have an interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. To show initiative, be self-motivated and a proactive member of the team. Have a flair for organisational skills and persistence to see tasks through to their conclusion. Be able to manage/prioritise their own workload so tasks can be completed to a customers satisfaction. Identify opportunities for account expansion and upselling additional products and services to maximize client satisfaction and company revenue. Good time management. Ability to work under pressure. Full UK driving licence. Requirements Exceptional communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Some experience of exposure to customers in on and off site meetings. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. TPBN1_UKTJ Read Less
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  • IT Account Manager  

    Marstep Resourcing Solutions
    - Greater London
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    Due to continued expansion, we are looking for an experienced Account... Read More
    Due to continued expansion, we are looking for an experienced Account manager to join our Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Salary and OTE £35,000-£45,000 per annum + Uncapped OTE On-Target Earnings (OTE): ? Year 1 (with ramp): £60-70K ? Year 2+ (fully ramped): £75-90K+ ? Top performers earning significantly more (structure is uncapped) Other Benefits: ? 45p/mile mileage reimbursement ? Private cashback healthcare plan ? 5% employer pension contribution (via salary sacrifice scheme) ? Flexible working (office-based when not with customers, but we're very supportive of hybrid flexible working) ? Supportive culture This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. They also invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development Person Specification We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of Value, but essentially as a full technical solution to meet their current and future business needs. The Account Manager will work alongside the Sales Manager to deliver the optimum solution to the customer. Collaborative working, listening and understanding what the customer wants and identifying current and future needs will be essential to the customer success. This new role will set even higher standards of customer delivery and satisfaction and ensure we get it right first time every time. Account Manager Due to continued expansion, they are looking for an experienced Account manager to join their Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Main duties will include: Cultivate and maintain strong relationships with existing clients, understanding their business objectives and aligning our IT solutions to meet their needs. Collaborate with internal technical teams to develop customised IT solutions that address client challenges and contribute to their success. Identify opportunities for account expansion and upselling additional products and services to maximize client satisfaction and company revenue. A successful candidate will have the following skills: Excellent communications (strong written, listening and verbal communication skills) to explain the benefits of solutions, to individuals. Excellent customer service (willing to go the extra mile) to ensure our clients are delighted. A collaborative worker who is able to interact and positively contribute to solution selling. Have an interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. To show initiative, be self-motivated and a proactive member of the team. Have a flair for organisational skills and persistence to see tasks through to their conclusion. Be able to manage/prioritise their own workload so tasks can be completed to a customers satisfaction. Identify opportunities for account expansion and upselling additional products and services to maximize client satisfaction and company revenue. Good time management. Ability to work under pressure. Full UK driving licence. Requirements Exceptional communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Some experience of exposure to customers in on and off site meetings. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. TPBN1_UKTJ Read Less
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  • Technical Author (Hybrid)  

    Marstep Resourcing Solutions
    - Greater London
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    £45,000-£50,000 Fully Negotiable + Benefits + Career Role Purpose We a... Read More
    £45,000-£50,000 Fully Negotiable + Benefits + Career Role Purpose We are seeking an experienced Technical Author to develop and maintain high-quality technical documentation that supports the installation, testing, operation and maintenance of electrical systems aboard Royal Navy, Royal Fleet Auxiliary and other marine vessels. The successful candidate will translate complex engineering information into clear, accurate and practical documentation that enables shipyard personnel, electrical fitters, commissioning engineers and end users to safely install and operate equipment in accordance with customer, quality and regulatory requirements. A military background, ideally Royal Navy or Royal Fleet Auxiliary, is highly desirable (but not essential) due to the operational environment and the need to understand naval vessel systems, terminology and installation practices. Candidate Benefits Summary This is an opportunity to play a pivotal role in supporting some of the UKs most important naval and marine engineering projects. Working alongside experienced engineers, project managers and installation teams, you will help translate complex electrical designs into practical documentation that enables successful installation and commissioning on board Royal Navy and Royal Fleet Auxiliary vessels. The role offers a unique blend of engineering, problem-solving and stakeholder engagement, providing exposure to varied marine projects while allowing you to utilise your operational and technical experience. For candidates from a Royal Navy, RFA or defence-sector background, this is an excellent opportunity to apply your knowledge in a civilian engineering environment while remaining close to the naval industry. With a competitive salary of £45,000£50,000, development opportunities and a collaborative team environment, the role provides both challenge and long-term career stability within a growing defence-focused business. Key Responsibilities Produce installation, operation and maintenance manuals for marine electrical systems. Develop work instructions, installation procedures and technical specifications. Create ship and submarine electrical installation guides from engineering drawings, schematics and design packages. Produce commissioning, testing and inspection procedures. Generate technical data packs for customer approval and platform integration. Review engineering change requests and update documentation accordingly. Work closely with design engineers, project managers and production teams to ensure documentation accurately reflects the latest designs. Ensure documentation complies with customer, defence and quality management requirements. Support configuration control of controlled documents and technical records. Participate in design reviews, production readiness reviews and customer meetings where documentation support is required. Capture lessons learned from installation teams and incorporate improvements into future documentation. Key Skills Read Less
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  • Production Engineer  

    Marstep Resourcing Solutions
    - Greater London
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    Production Engineer Salary £55k Including Performance Bonus + Benefits... Read More
    Production Engineer Salary £55k Including Performance Bonus + Benefits The company, a successful manufacturing business, and a recent acquisition by a privately owned 11,000 employee Global Organisation, are poised to experience huge growth over the next few years due to significant investment. This will give opportunity for employees to grow a worthwhile career, with full support and development. Due to the expansion and investment in new systems and procedures they are now expanding their Engineering team and they see this as an exciting opportunity to join the business as a Production Engineer. Person and Role Are you a proactive and hands-on Production Engineer looking to make a real impact? We're looking for a Production Engineer to support and optimise our manufacturing operations, helping to improve manufacturing processes, enhance product quality and increase operational efficiency across our production facility. Working within a multi-stage manufacturing environment that includes laser cutting, forming, welding, assembly and rubber processing, you'll play a key role in driving continuous improvement, supporting production teams and implementing engineering solutions that improve business performance. If you enjoy solving technical challenges, working closely with production teams and driving operational improvements, we'd love to hear from you. What You'll Be Doing Process Optimisation alternatively, an HND with relevant industrial experience. 3-5 years' experience in a manufacturing or production engineering environment. Experience within metal processing, fabrication or assembly manufacturing. Good understanding of Lean Manufacturing principles and continuous improvement techniques. Strong analytical, problem-solving and root cause analysis skills. Excellent communication and interpersonal skills with the ability to work across multiple departments. Organised, proactive and results driven. Hands-on approach with the ability to provide shop floor engineering support. Desirable Experience working within a multi-stage manufacturing operation. Knowledge of welding, forming or sealing technologies. Experience using ERP systems (SAP experience is advantageous). Project management experience. Familiarity with industrial engineering techniques and advanced process improvement methodologies. Why Join Us? This is a fantastic opportunity to become part of a collaborative, supportive and fast-paced business where your contribution will have a direct impact on our manufacturing performance. The planned company growth will also give individual opportunities for career development. You'll have the opportunity to: Be a key member of a growing Engineering team. Work closely with colleagues across Production, Engineering, SHEQ, Purchasing and the wider business. Drive continuous improvement and operational excellence initiatives. Develop your engineering career within a supportive manufacturing environment. Take ownership of your role and make a genuine difference to business performance. This position reports directly to the Company Directors, with day-to-day reporting to the Site Manager. TPBN1_UKTJ Read Less
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  • Inbound Sales Executive  

    Marstep Resourcing Solutions
    - Greater London
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    Location: Ellesmere Port Salary: £23,000-£25,000 Basic (negotiable dep... Read More
    Location: Ellesmere Port Salary: £23,000-£25,000 Basic (negotiable depending on experience) + Uncapped Commission Realistic OTE: £40,000 - £60,000 Hours: Monday to Friday, 9:00am 5:00pm (35 hours per week) ( One Saturday per month circa 10.00-3.00 to field inbound enquiries). Office Based About Us Due to continued growth, we are looking to add an ambitious Inbound Sales Executive to our established team in Ellesmere Port. This is an opportunity to join a successful and growing business with a stable workforce, excellent earning potential and a genuinely positive working environment. We are a small, friendly team where people are trusted to do their job without unnecessary micromanagement. Unlike many sales roles, you'll be working with genuine inbound enquiries from customers actively looking for vehicle leasing solutions. The Role As an Inbound Sales Executive, you will be responsible for converting incoming enquiries into completed vehicle leasing agreements. You'll speak with both private and business customers (mostly private), understand their requirements and guide them through the leasing process from initial enquiry through to completion. Responsibilities Managing inbound telephone and online enquiries Understanding customer requirements and recommending suitable solutions Providing quotations and discussing leasing options Following up enquiries and progressing opportunities Building rapport and delivering excellent customer service Achieving and exceeding sales targets Maintaining accurate records within the CRM system Who Could Be Right For This Role? Direct Industry Pro You already have experience within vehicle leasing, automotive finance or a closely related sector. You understand the sales process, can quickly build credibility with customers and are capable of hitting the ground running. Adjacent Market Expert You may come from sectors such as automotive retail, commercial vehicle sales, motor finance, insurance, asset finance or other consultative sales environments. You understand customer needs, can manage a sales pipeline and are ready to transfer your skills into vehicle leasing. Sales Star You may not have industry experience, but you have a proven track record in sales. You're driven, confident, hungry to succeed and willing to learn. If you can build relationships, handle objections and consistently close business, we want to hear from you. What We're Looking For Previous sales experience Strong communication and relationship-building skills Self-motivated and target-driven attitude Professional and customer-focused approach Ability to manage multiple opportunities effectively Vehicle leasing experience advantageous but not essential What We Offer £23,000-£25,000 basic salary Realistic OTE of £40,000 - £60,000 Uncapped earning potential 35-hour working week Modern office environment in Ellesmere Port Small, supportive and friendly team Stable business with excellent staff retention Genuine career progression opportunities TPBN1_UKTJ Read Less
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  • Architect/Architectural Technologist/Architectural Technician (Remote)  

    Marstep Resourcing Solutions
    - Greater London
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    Architect / Architectural Technologist / Architectural Technician (Rem... Read More
    Architect / Architectural Technologist / Architectural Technician (Remote) £40,000£45,000 per annum + Performance Bonus + Benefits Future Management Opportunity for the Right Person We're building something different. We're a growing Chartered Architectural Practice that believes great design and great business should go hand in hand. We believe architecture should be creative, technical and enjoyable. That's why we focus on the projects that attracted most of us into the profession in the first place. Working closely with homeowners, business owners and local developers. Solving technical challenges. Designing great buildings. Seeing projects through from concept to completion. Rather than following industry traditions simply because "that's how it's always been done", we constantly refine our systems, services and processes to create a practice that is enjoyable to work in, commercially successful and delivers genuine value to our clients. We're now looking for someone to become a key part of that journey. This role would suit someone who... You enjoy technical design, working directly with clients and taking projects from concept through to construction. You don't want to spend your career becoming one small cog in a huge organisation. You want to help build something. More than just another technical role. This role has been created with the specific intention of mentoring and developing the successful candidate into a future management position within the practice. As the business grows, you'll be given increasing responsibility, exposure to the commercial side of the practice and the opportunity to help shape how we operate. For the right person, there may also be opportunities to share in the future success of the business through profit-related rewards and business development. What we're looking for Above all else, we're looking for someone who is: Hungry to build something exceptional. Humble enough to keep learning. Smart in both technical and commercial decision-making. Someone who enjoys taking ownership and helping others succeed. Excited by the opportunity to develop into a future management role. You'll ideally have strong technical experience across residential projects together with small and medium-sized commercial work, and be comfortable leading projects from concept through to construction. We're far more interested in capability than job title. Applications are welcomed from: ARB Architects. Chartered Architectural Technologists (MCIAT). Experienced Architectural Technologists Experienced Architectural Technicians Skills Essential Excellent AutoCAD skills. Strong technical ability. Excellent understanding of UK Building Regulations. Experience managing projects and communicating with clients. Excellent organisation and attention to detail. An interest in leadership, management and helping grow a business. Desirable Revit experience. Experience mentoring junior staff. Business development or networking experience. Why join us? We're intentionally building a different type of practice. One where talented architects and technologists spend their time designing buildings, solving technical challenges, meeting clients and helping deliver great projectsnot getting buried in unnecessary bureaucracy. We believe architecture should be commercially successful as well as creatively rewarding. We also believe that if we're asking people to help build a successful business, they should enjoy coming to work. That means supporting one another, continually improving, having a laugh along the way and creating a culture where everyone's ideas are valued. As we grow, you'll have the opportunity to influence systems, improve workflows, develop new services, help win work and, ultimately, move into a management position within the practice. If you're looking for somewhere you can build a long-term career, enjoy practising architecture and help shape the future of a growing business, we'd love to hear from you. TPBN1_UKTJ Read Less
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  • CNC Machinist (Days)  

    Marstep Resourcing Solutions
    - Greater London
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    This is a great opportunity to join a long established and continually... Read More
    This is a great opportunity to join a long established and continually growing Precision Engineering firm where you will be rewarded with a long term and growing career where full training can also be provided. They are seeking a CNC Turner to undertake a variety of machining duties. You may currently be an experienced setter/operator/programmer seeking a new challenge, or you may presently be a Setter or Operator and have the desire to develop and learn new skills, as they are open to all levels of present experience, as full training can be provided.Salary will be dependent on experience. The company operate by producing precision products for numerous industries throughout the UK and around the world, including proto-typing and product design. You will ideally be a team player, and able to work to high levels of quality standards. Benefits:- £17.00-£23.00 p/h. Negotiable depending on experience Hours of work Mon-Thurs 7.00-4.30 Fri 8.00-12.00 OR Mon-Thurs 6.00-3.00 Fri 6.00-12.00 This is a great opportunity to join a long established and continually growing Precision Engineering firm where you will be rewarded with a long term and growing career where full training can also be provided. TPBN1_UKTJ Read Less
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  • HVAC Engineer (North West)  

    Marstep Resourcing Solutions
    - Greater London
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    Salary fully negotiable depending on experience plus bonus + benefits... Read More
    Salary fully negotiable depending on experience plus bonus + benefits + overtime This is a great opportunity to join a long established and continually growing business, in a professional environment with continuous development opportunities. The role is mostly working within the Cheshire/North West region with only very occasional further travel. We are seeking a skilled and experienced HVAC Engineer to join our team. This role offers an excellent opportunity for an engineer who is confident working on air conditioning systems, including VRV/VRF systems. The position is a paid, permanent role and is suitable for experienced engineers with proven knowledge of fault-finding, diagnosing, maintaining and repairing HVAC systems must also be able to install split/multi split and VRF air conditioning systems. The successful candidate will be responsible for carrying out planned maintenance, servicing, reactive repairs and installations where required. You must be able to work independently, identify faults accurately, recommend suitable repairs and complete works safely, efficiently and to a high standard. Experience working on chilled water systems would be beneficial, although not essential. Key responsibilities will include: Installations of DX AC systems Fault-finding and diagnosing issues on air conditioning and HVAC systems Carrying out planned maintenance, servicing and reactive repairs Working on air conditioning and VRV/VRF systems Working on ventilation and associated mechanical systems Attending commercial and/or domestic sites as required Completing works safely, efficiently and professionally Providing clear updates on works carried out and any further recommendations Completing job reports, service sheets and paperwork accurately Ensuring all work complies with relevant standards and company procedures The ideal candidate will have: Previous experience within the HVAC industry Strong fault-finding and diagnostic skills Experience maintaining and repairing air conditioning systems Experience working on VRV/VRF systems Chilled water system experience would be beneficial A good understanding of associated mechanical and electrical systems Good computer skills, including the ability to use Microsoft Word, Office and basic job management systems Good timekeeping and the ability to manage their own workload A full, clean UK driving licence The ability to work independently and as part of a team A professional attitude and good customer service skills What we offer: Company van Fuel card Permanent position with long-term opportunities Varied work across different sites and systems Opportunity to develop within a growing company This is a great opportunity for an experienced HVAC Engineer looking for a stable role with good long-term prospects. Due to one of our main sites being located in the Ellesmere Port area, this position would be ideally suited to an engineer who lives locally or within a reasonable travelling distance. Work Location: Ellesmere Port Cheshire and Manchester working very occasionally Nationwide on occasions if needed. TPBN1_UKTJ Read Less
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