Contracts & Database Administrator, either located at Salford or WymondhamWhy Marlowe Fire & Security?As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!Basic Salary – upto £25,000 per annum depending on experiencePension, Life Assurance & much more. – Please see our generous remuneration packages belowMarlowe Fire & Security’s Contracts & Database AdministratorsPlay an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for New Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter. Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor. Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts. Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines. Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services. Review, prioritise, and respond to customer enquiries promptly and professionally. Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs. Maintain clear, professional communication with both internal stakeholders and external customers. Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction. Liaise with internal customer service teams to address enquiries and provide accurate information to clients. Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements. Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation. Prepare and submit customer reports as required, ensuring accuracy and professionalism. Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards. RequirementsWho We’re Looking ForMarlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: Self-motivated with a proactive approach to managing workload and delivering results. Capable of working independently, demonstrating a strong commitment to continuous learning and professional development. Proven ability to demonstrate excellent administrative skills with accuracy and efficiency. Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction. Analytical mindset with the ability to interpret and utilise data to support decision-making. Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments. Experienced in data manipulation using Microsoft Excel and other relevant software tools. Possesses strong organisational skills with meticulous attention to detail. Adept at managing multiple priorities simultaneously through a structured and methodical approach. Experience working with customer portals and related digital platforms. BenefitsOur Commitment to Attracting, Rewarding & Retaining TalentAt Marlowe Fire & Security Group, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. Competitive Basic Salary up to £25,000 per annum, commensurate with experience. Comprehensive Royal London Pension Plan to support your long-term financial security. Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones. Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge. Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty. Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals. Dedicated Mental Health & Well-being Program to support your overall health and resilience. Employee Recognition Scheme that values and rewards your contributions. Clear Development and Progression Pathways to help you grow and advance your career. Convenient, Free, Secure On-site Parking for a stress-free commute. A Little More About Marlowe Fire & Security GroupWe proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.Our Businesses Include: Alarm Communications acl.uk.com/careers Clymac clymac.co.uk/careers FAFS Fire & Security fafsfireandsecurity.com/careers Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/ Morgan Fire Protection morganfire.co.uk/recruitment/ Marlowe Smoke Control marlowe-aov.co.uk/careers/ Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal OpportunitiesAt Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.Right to WorkRegrettably, we are unable to offer Right to Work Sponsorship.If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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