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  • Team Support Manager - Food - Borehamwood  

    Marks and Spencer
    Apply Now
    Work PatternSunday 0400-1200Monday 0400-1200Wednesday 0400-1200Friday... Read More
    Work Pattern
    Sunday 0400-1200
    Monday 0400-1200
    Wednesday 0400-1200
    Friday 0400-1200
    Saturday 0400-1200Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Purpose   Duty Manage in the absence of the next level Leader when required  Champion new ways of working within stores through an open mindset and positive attitude  Leads colleagues in delivery of task prioritising customer first  Plans, allocates and follows through on delivery of task to a consistent standard across the store  Drives on the job productivity  Supports colleagues through coaching and feedback  Uses MI to take action to drive performance  Helps maintain a safe and legal environment for colleagues and customers  Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities   Delivers great standards and service by putting the customer first  Acts on customer feedback to deliver improvement  Ensures the delivery of brilliant basics  Coach the team to deliver excellent standards of product presentation  Supports the delivery of plan A  Provides regular and timely feedback to line manager to support colleague performance  Supports with the training and coaching of colleagues maximising digital tools and channels  Identifies colleagues for recognition and celebrate success within the store  Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action  Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively  Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation  Maintains a safe and legal store environment  Supports visual merchandising updates across all launches, events and campaigns Key Capabilities   Understands how M&S operates, it’s strategy, future and the role they play Effectively manages own reactions and responses around change  Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans  Takes accountability for planning and managing own work efficiently to ensure objectives are met  Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs  Builds positive relationships by being a good listener and getting to know people by establishing a connection  In control of their own reactions and considers how to share their perspective to create better reaction for team  Technical Skills/ Experience   Support the delivery of excellent customer service and KPI’s across the store  Good level of digital capability and can access and utilise relevant systems  Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles  A good communicator with the ability to build relationships and work within a team  A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing  Maintain high presentation standards, attention to detail and deliver on time, right first time  Interpret data relevant to the role  Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers  Colleagues  Store Leadership  BIG  Read Less
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  • Customer Assistant - Fashion, Home & Beauty - Bridgend Outlet  

    Marks and Spencer
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    Work PatternWeek 1 Monday 08:00-16:00 Tuesday 08:00-16:00 Thursday 08:... Read More
    Work PatternWeek 1
    Monday 08:00-16:00 Tuesday 08:00-16:00

    Thursday 08:00-16:00
    Friday 08:00-16:00
    Saturday 08:00-16:00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.  Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today. Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  Read Less
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  • Customer Assistant - Food - Merthyr Tydfil  

    Marks and Spencer
    Apply Now
    Work PatternTuesday 05:00-09:00 Wednesday 05:00-09:00 Thursday 05:00-0... Read More
    Work PatternTuesday 05:00-09:00
    Wednesday 05:00-09:00
    Thursday 05:00-09:00
    Friday 05:00-09:00
    Saturday 05:00-09:00 Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today. This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.  Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  Read Less
    Apply Now

  • Shift Lead - Food - Twickenham Simply Food  

    Marks and Spencer
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    Work PatternWeek 1 Monday: 14:00–22:00 Tuesday: 14:00–22:00 Wednesday:... Read More
    Work PatternWeek 1 Monday: 14:00–22:00 Tuesday: 14:00–22:00 Wednesday: 14:00–22:00 Friday: 14:00–22:00 Saturday: 14:00–22:00 Week 2 Sunday: 13:00–21:00 Monday: 14:00–22:00 Wednesday: 14:00–22:00 Thursday: 14:00–22:00 Friday: 14:00–22:00 Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
    Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times  Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone  Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. 
      Key Accountabilities   Delivers great standards and service by putting the customer first  Acts on customer feedback to deliver improvement  Ensures the delivery of brilliant basics  Coach the team to deliver excellent standards of product presentation  Supports the delivery of plan A  Provides regular and timely feedback to line manager to support colleague performance  Supports with the training and coaching of colleagues maximising digital tools and channels  Identifies colleagues for recognition and celebrate success within the store  Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action  Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively  Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation  Maintains a safe and legal store environment  Supports visual merchandising updates across all launches, events and campaigns Key Capabilities   Understands how M&S operates, it’s strategy, future and the role they play Effectively manages own reactions and responses around change  Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans  Takes accountability for planning and managing own work efficiently to ensure objectives are met  Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs  Builds positive relationships by being a good listener and getting to know people by establishing a connection  In control of their own reactions and considers how to share their perspective to create better reaction for team  Technical Skills/ Experience   Support the delivery of excellent customer service and KPI’s across the store  Good level of digital capability and can access and utilise relevant systems  Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles  A good communicator with the ability to build relationships and work within a team  A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing  Maintain high presentation standards, attention to detail and deliver on time, right first time  Interpret data relevant to the role  Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers  Colleagues  Store Leadership  BIG  Read Less
    Apply Now

  • 12 Month Secondment - Deputy Store Manager - Visual Merchandiser - Pantheon Store  

    Marks and Spencer
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    Deputy Store Manager – Visual Merchandising (Fashion, Home & Beauty)As... Read More
    Deputy Store Manager – Visual Merchandising (Fashion, Home & Beauty)As Deputy Store Manager for Visual Merchandising, you’ll work alongside the Store Manager to deliver the retail plan while leading the creative direction for Fashion, Home & Beauty. You’ll combine commercial focus with visual expertise to deliver layouts, displays, and customer experiences that drive sales and reflect the M&S brand. You’ll also take responsibility for ensuring the store trades safely and legally at all times, with knowledge and oversight across every department. What you’ll do: Lead the visual merchandising strategy for Fashion, Home & Beauty, ensuring brand standards are consistently met. Partner with the Store Manager to deliver commercial, operational, and people performance targets. Ensure the store trades safely and legally, meeting all compliance requirements. Use trading data and customer insight to make confident decisions on space, layout, and promotional execution. Coach and develop teams, building capability and fostering a high-performance culture. Maintain knowledge and oversight across all departments to support store performance. Who you are: An experienced retail leader with strong visual merchandising skills. Commercially minded, with the ability to balance creativity and performance. Confident working at pace in a fast-changing environment. Skilled at leading teams, managing performance, and using data to inform decisions. Knowledgeable across all store departments, with a focus on safety, legal compliance, and operational standards. What’s in it for you  Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.  Here are some of the benefits we offer that make working for M&S just that little bit more special…  20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.  Competitive holiday entitlement with the potential to buy extra holiday days!  Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.  A generous Defined Contribution Pension Scheme and Life Assurance.  A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.  Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.  Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.  Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.  A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.  Everyone’s welcome  We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.  We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.  If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.  Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today. Please note this is a 12 month contact to cover maternity leave. Read Less
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  • Personal Assistant - Maternity Cover  

    Marks and Spencer
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    Step into a role where no two days are the same! As a Personal Assista... Read More
    Step into a role where no two days are the same! As a Personal Assistant in our Foods business area, you’ll be at the heart of the action—supporting senior leaders and shaping the rhythm of a fast-moving, innovative environment. You won’t just handle diaries; you’ll orchestrate schedules, coordinate high-profile meetings, and ensure everything runs like clockwork. And all of this within the award winning M&S Food Marketing department - from Percy Pig on TikTok to groundbreaking multichannel marketing campaigns, and viral sensations like the Strawberry Sando, this is the team that are responsible for keeping M&S Food on the map. And your role working with the leadership team will put you right at the centre of the action. This is your chance to be the go-to person for Directors, a trusted partner who keeps things moving behind the scenes. From planning overseas travel to pulling together key insights for leadership discussions, you’ll play a pivotal role in making big things happen. If you thrive on variety, love solving problems, and want to make a real impact in a business that’s constantly evolving, this is the role for you. This is a 12 month maternity cover.  What you'll do Handle complex diaries and organise facilities for meetings and events Prepare briefing documents and act as the link between Directors and wider leadership teams Handle queries from internal and external partners promptly and professionally Arrange detailed UK and overseas travel itineraries and process expenses via Concur Coordinate information for committee meetings, store visits, and group functions Act as gatekeeper for Directors, filtering mail and calls, and drafting responses where needed Who you are Previous PA experience in a complex environment Strong organisational skills with the ability to prioritise under pressure Excellent communication skills, both written and verbal Proficiency in Microsoft Office Suite Flexible, proactive, and confident in handling challenging situations Problem-solving attitude with a drive for continuous improvement What’s in it for You? Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. 20% colleague discount for you & 1 household member (after probation) Competitive holiday allowance & option to buy more Discretionary bonus schemes linked to performance Strong pension & life assurance Tailored induction & training from day one Perks and savings via M&S Choices portal Market-leading family policies (parental, adoption, neonatal leave) 24/7 wellbeing support (GP access & mental health services) 1 paid volunteer day a year Everyone’s Welcome We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work. If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best. #LI-Hybrid #hybridrole Read Less
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  • Team Manager - Fashion, Home & Beauty - Edinburgh Area  

    Marks and Spencer
    Apply Now
    As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, d... Read More
    As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of ’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service. Own your department from layout and product to service and performance. You’ll make bold decisions to drive sales and service. Coach and develop your team. You’ll set the pace, build capability, and create a high performance culture that’s focused, fast, and collaborative. Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive. Flexibility is vital, and you’ll be agile in your approach. This is a transformation environment – things move fast and we need leaders who move faster.
    Are you ready to lead? Take your marks and get ready to apply. Purpose   Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability  Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers  Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region  Ensure colleagues understand and are motivated to deliver their part  Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities   Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s  Supports the delivery and embedding of the business transformation plan and change initiatives for their area  Delivers great standards and service by setting clear expectations with store colleagues  Create the right culture, role modelling new digital ways of working and leadership behaviours  Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well  Deliver brilliant basics through the team  Seeks customer feedback and takes action to deliver improvement  Uses data and insight to improve customer instore experience, improve the operation and drive performance  Support the delivery of Plan A  Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success  Recruit for the team, ensuring new starters have a brilliant onboarding experience  Deliver all line management activities in line with company process and policy  Build an active working partnership with BIG, provide feedback and support the development of BIG reps  Deliver operational excellence to maximise product availability, minimise stock and cash loss  Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly  Maintain a safe and legal store environment  Supports visual merchandising updates across all launches, events and campaigns  Technical Skills/ Experience   Ability to lead a team to deliver excellent customer service and KPI’s across the store  Create the right culture, role modelling new digital ways of working and leadership behaviours  Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems  Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit  Good working knowledge of VM principles  Good level of digital capability and an understanding and use of all systems  Good knowledge of the legal requirements across their area of accountability and the store  Knowledge of our people policies and managing performance within a team  The ability to have difficult conversations with effective resolutions with colleagues  Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month  Ability to deliver under pressure demonstrating resilience  Ability to build and maintain relationships with key stakeholders across the store and region  Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset  Key Leadership Capabilities   Successfully embeds change for lasting commercial impact and results  Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting  Takes ownership and accountability for the success of their team  Spends time coaching colleagues to accelerate performance and personal growth  Recognises high performance and supports poor performers to improve  Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are  Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions  Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders   Customers  Colleagues  Store Leadership  Regional Leadership  BIG  Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process,please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-JC2 Read Less
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  • PR & Social Media Manager  

    Marks and Spencer
    Apply Now
    Do you love M&S Food? We in the M&S Food PR & Social Media and Product... Read More
    Do you love M&S Food? We in the M&S Food PR & Social Media and Product Storytelling team do! We are food and drink obsessed and spend our days securing positive media coverage, driving social conversations and creating content to tell customers, media and influencers everything that is fabulous about M&S Food- as you can imagine, there’s a lot to say!Our working environment is very fast paced and exciting, no two days are the same. To be part of our gang you need to be passionately obsessed by food and retail, tenacious, self-starting and a confident manager. You’ll know what makes a story, what will ‘go viral’, and support in making that happen. We operate as ‘more than just a PR & Social Media and Product Storytelling team’, our role is to help M&S Food drive sales, deliver its strategy and be successful, so we need hard workers and big thinkers. We are an ambitious team who want to grow as food marketing and communication experts.What You’ll Do Lead consumer PR for key M&S Food categories reporting to the Senior PR & Social Media Manager Act as an M&S Food expert and brand ambassador in front of the media Develop fresh and engaging ways to tell these stories within the earned media plan, driving buzz and helping maintain M&S Food’s position as the UK’s most loved food brand Maximise campaign, brand and product opportunities across PR by championing collaborative ways of working and integrated planning with wider PR and Social Media team on creative ideas and briefs for categories and events Build deep expertise across category areas, proactively spotting new opportunities and becoming a trusted subject matter expert for internal teams and the media Who You Are Proven experience in a previous social media/PR/Marketing/journalism role Strong media relationships, ideally across the food and lifestyle sectors Being a great teammate who’s able to network across the business and build outstanding relationships with other teams - sleeves rolled up at all times! Have a passion for food, retail and the M&S brand Strong written and verbal communication What’s in it for You? Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. 20% colleague discount for you & 1 household member (after probation) Competitive holiday allowance & option to buy more Discretionary bonus schemes linked to performance Strong pension & life assurance Tailored induction & training from day one Perks and savings via M&S Choices portal Market-leading family policies (parental, adoption, neonatal leave) 24/7 wellbeing support (GP access & mental health services) 1 paid volunteer day a year Everyone’s Welcome We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work. If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.#LI-Hybrid #hybridrole Read Less
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  • Team Manager - Food - Aberdeen Area  

    Marks and Spencer
    Apply Now
    Purpose   Support the growth and profitability of the store through th... Read More
    Purpose   Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability  Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers  Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region  Ensure colleagues understand and are motivated to deliver their part  Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities   Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s  Supports the delivery and embedding of the business transformation plan and change initiatives for their area  Delivers great standards and service by setting clear expectations with store colleagues  Create the right culture, role modelling new digital ways of working and leadership behaviours  Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well  Deliver brilliant basics through the team  Seeks customer feedback and takes action to deliver improvement  Uses data and insight to improve customer instore experience, improve the operation and drive performance  Support the delivery of Plan A  Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success  Recruit for the team, ensuring new starters have a brilliant onboarding experience  Deliver all line management activities in line with company process and policy  Build an active working partnership with BIG, provide feedback and support the development of BIG reps  Deliver operational excellence to maximise product availability, minimise stock and cash loss  Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly  Maintain a safe and legal store environment  Supports visual merchandising updates across all launches, events and campaigns  Technical Skills/ Experience   Ability to lead a team to deliver excellent customer service and KPI’s across the store  Create the right culture, role modelling new digital ways of working and leadership behaviours  Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems  Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit  Good working knowledge of VM principles  Good level of digital capability and an understanding and use of all systems  Good knowledge of the legal requirements across their area of accountability and the store  Knowledge of our people policies and managing performance within a team  The ability to have difficult conversations with effective resolutions with colleagues  Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month  Ability to deliver under pressure demonstrating resilience  Ability to build and maintain relationships with key stakeholders across the store and region  Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset  Key Leadership Capabilities   Successfully embeds change for lasting commercial impact and results  Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting  Takes ownership and accountability for the success of their team  Spends time coaching colleagues to accelerate performance and personal growth  Recognises high performance and supports poor performers to improve  Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are  Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions  Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders   Customers  Colleagues  Store Leadership  Regional Leadership  BIG  Read Less
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  • Software Engineering Manager - Online (Returns and Service Comms)  

    Marks and Spencer
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    As part of the M&S Software Engineering team, you’ll be joining a well... Read More
    As part of the M&S Software Engineering team, you’ll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company’s core and technology leaders that truly understand software engineers and engineering, it’s an exciting time as we’re redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture.  You will join the Online software engineering team and lead the modernisation of critical software underpinning the post-purchase customer experience: the order history, returns and customer self-service web experience, and the customer communications for order and return tracking.  What You'll Do  The Software Engineering Manager role is the embodiment of ‘solving problems through technology’ with key responsibilities as follows: Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs.  Who You Are  Previous polyglot hands-on senior software engineer Experience working on highly scalable back-end software solutions, ideally Java-based  Experience working with Salesforce products such as Salesforce Marketing Cloud is a plus  Extensive background in software engineering with several years’ experience in a variety of systems and technologies  Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.  Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies, Promoter of DevOps: you build it, you run it.  Tech Stack  M&S software engineers use a variety of technologies including:  React, , Typescript, Optmizely  Java, Spring, Spring Boot, Micronaut, GraphQL, Kafka  MongoDB, Postgres, Redis  Azure, Kubernetes  Dynatrace  GitHub Actions  What’s In It For You Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market-leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone’s Welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-Hybrid #LI-HM2 Read Less
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