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Marks and Spencer
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  • Customer Assistant - Warehouse Operative - Kingsley Village  

    Marks and Spencer
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    Working pattern Schedule 1Monday: 16:00 – 22:15 Tuesday: 16:00 – 22:15... Read More
    Working pattern Schedule 1Monday: 16:00 – 22:15 Tuesday: 16:00 – 22:15 Wednesday: 16:00 – 22:16 Saturday: 12:45 – 19:00Schedule 2 Sunday: 13:00 – 19:15 Tuesday: 12:45 – 19:00 Wednesday: 16:00 – 22:15 Friday: 12:45 – 19:00 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer
    To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  Read Less
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  • TSE Marketing Manager  

    Marks and Spencer
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    As Marketing Manager for The Sports Edit, you will coordinate the deve... Read More
    As Marketing Manager for The Sports Edit, you will coordinate the development and delivery of a comprehensive, multi-channel marketing calendar. Your work will align with and strengthen TSE’s brand identity and tone of voice. You will lead marketing campaigns from initial concept through to final delivery, including photoshoots and creative asset production. You will manage the email and CRM strategy to improve revenue, engagement, and brand recognition.Working closely with e-commerce, buying, and merchandising teams, you’ll improve the efficiency of all marketing initiatives and support commercial targets. You will also lead TSE’s trade marketing programmes and partnerships with M&S Brands, ensuring seamless execution across channels. Additionally, you’ll coordinate organic social activity, managing freelance creators and influencer relationships to strengthen TSE’s presence and community. To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special: 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household) Competitive holiday entitlement with the option to buy extra days Discretionary bonus schemes Defined Contribution Pension Scheme and Life Assurance Tailored induction and training programmes Perks and discounts via our M&S Choices portal Industry-leading parental, adoption, and neonatal policies 24/7 Virtual GP and wellbeing support Charity volunteer day What you will be doing Guide the creation of cross-category and category-specific marketing propositions, making certain they achieve commercial goals. Build and deliver outstanding briefs and marketing campaigns with clear budgets, customer targets, and commercial goals. Coordinate the end-to-end delivery of marketing propositions across all channels. Contribute to the creation of sub-brand positioning and maintain alignment with brand guidelines across every channel. Collaborate with the VM team to develop world-class in-store customer experiences that drive footfall and deliver inspirational online and offline interactions. Partner with the e-commerce team to improve customer journeys on the website. Respond to market conditions and support the commercial rhythm by taking appropriate actions to achieve commercial objectives. Who you are Deep understanding of the sportswear and active lifestyle market, including consumer behaviour, brand positioning, and industry trends. Strong analytical and numerical proficiency with the capability to assess data and apply insights to boost trading performance. Outstanding influencing, communication, and relationship-building capabilities across internal teams and external brand partners. Strategic problem solver with strong organisational skills, enabling effective management of complex, multi-channel campaigns. Working knowledge of Klaviyo and CRM guidelines, with the ability to optimise customer journeys and revenue performance. Proven project management skills, with a track record of delivering high-quality work on time and within scope. Passionate about sports and active lifestyles, bringing enthusiasm and energy to the role! Everyone’s welcome We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application. #LI-Hybrid #LI-HM2 Read Less
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  • Customer Assistant - Warehouse Operative - Oxford  

    Marks and Spencer
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    Work PatternWeek 1 Sunday 0500-1300Tuesday 0400-1200Wednesday 0400-120... Read More
    Work Pattern
    Week 1 
    Sunday 0500-1300
    Tuesday 0400-1200
    Wednesday 0400-1200
    Thursday 0400-1200
    Friday 0400-1200Week 2
    Monday 0400-1200
    Tuesday 0400-1200
    Wednesday 0400-1200
    Friday 0400-1200
    Saturday 0400-1200 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer
    To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
    Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose   To deliver a great shopping experience for their customers, putting customers before task every time  Champion new ways of working within stores through an open mindset and positive attitude  Complete tasks and processes that deliver ‘best in town’ standards  Serve and sell across all channels brilliantly well  Be the voice of our customer to help us continually improve  Key Accountabilities   Serve our customers efficiently and brilliantly well – on the shop floor and at service points  Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy  Skilled to utilise all digital tools and communication channels to do the job  Share customer and colleague feedback to help us do things better  Share knowledge and experience with colleagues to support others in building skill and confidence  Own their own learning & development and proactively access digital learning solutions  Know the daily sales targets, priorities, promotions & selling opportunities  Have great product knowledge to sell and recommend our products and services  Proactively engage with customers to understand their needs and make recommendations  Understand the store priorities and their part to play  Complete tasks with pace and in line with SOPs  Minimise cost and waste through good process practice  Follow safe and legal working practices  Key Capabilities   Understands how M&S operates, it’s strategy, future and the role they play Committed to delivering excellent work fast with great attention to detail  Open to and acts on feedback, asking for this regularly  Sets performance objectives for self in conjunction with line manager and in line with business plans  Takes accountability for planning and managing own work efficiently to ensure objectives are met  Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things  Effective at communicating their intentions to others; ensures communication is clear and simple  In control of their own reactions and considers how to share their perspective to create better reaction for team  Copes well with change and work challenges and recovers quickly from its impact  Builds positive relationships by being a good listener and getting to know people by establishing a connection  Technical Skills/ Experience   Contributing to store sales and cost control  Work across the store to get things done right first time within timescales  Comprehensive knowledge of customer shopping channels  Good level of product knowledge and services across the store  Up to date knowledge of the commercial operation and brilliant basics  Good level of digital capability and use of digital tools and applications  Understand customer needs and spot selling opportunities  Adapting to change  Good Knowledge of VM principles  Key Relationships and Stakeholders   Customers  Colleagues  Store Leadership  BIG #Christmas Read Less
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  • Customer Assistant - In Store Bakery - Carlisle  

    Marks and Spencer
    Apply Now
    Work PatternSunday 07:30-16:30 Saturday 10:00-14:00 Join our team at M... Read More
    Work PatternSunday 07:30-16:30
    Saturday 10:00-14:00 Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  #Christmas Read Less
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  • Senior Finance Analyst - Change & Controls  

    Marks and Spencer
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    What You’ll Be DoingYour key accountabilities will include: Lead and d... Read More
    What You’ll Be DoingYour key accountabilities will include: Lead and deliver financial process reviews across the business to identify and implement control improvements Own and implement quarterly testing programmes for Entity Level Controls, Critical Spreadsheets, and Non-Financial Disclosures Prepare and manage the annual testing plan, ensuring timely and accurate reporting to senior business partners Support the Quarterly Peer Testing Programme by assessing key monthly finance controls Build positive relationships with internal and external partners to champion control excellence Who you are Your skills and experience will include: Qualified or part-qualified Chartered Accountant (ACMA, ACA, ACCA, CIMA, CIA) Proven experience in financial process mapping, control design, and testing Strong communicator with the ability to influence and engage across all levels Self-starter with a proactive attitude and the confidence to operate independently Comfortable working flexibly across a broad remit in a fast-paced, evolving environment What’s in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market-leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-MW1 #LI-Hybrid #hybridrole Read Less
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  • Customer Assistant - Warehouse Operative - Scunthorpe RP  

    Marks and Spencer
    Apply Now
    Work PatternWeek 1 Sunday 10:15-16:15Tuesday 07:00-13:30Thursday 07:00... Read More
    Work PatternWeek 1
    Sunday 10:15-16:15
    Tuesday 07:00-13:30
    Thursday 07:00-13:30
    Friday 07:00-13:30 Week 2
    Monday 13:30-20:00
    Wednesday 13:30-20:00
    Friday 13:30-20:00
    Saturday 13:30-20:00 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.  Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.
      Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  #Christmas Read Less
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  • Customer Assistant Learning - Watford  

    Marks and Spencer
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    Work PatternWeek 1 Sunday 09:30-17:30 Tuesday-Friday 09:30-17:30 Wedne... Read More
    Work PatternWeek 1 Sunday 09:30-17:30 Tuesday-Friday 09:30-17:30 Wednesday Thursday 12:00-20:00  Week 2 Tuesday 12:00-20:00 Wednesday Friday 09:30-17:30  Saturday 12:00-20:00 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
    To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
    Accountabilities:
    Develop remarkable people
    Support coordination of all development programmes including employability schemes for customer assistants
    Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
    Ensure all regional learning hubs and the academy facilities are maintained to a high standard
    Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
    Offer exceptional levels of service to all colleagues and visitors across the academy
    Delivering regional buddy upskilling where required
    Deliver upskilling to Induction facilitators in standalone hubs where required
    Listen and act on colleague feedback to make this a great place to work , with the support of BIG
    100% accurate execution 
    Support in coordinating and facilitating where required, business and regional sessions . Product Academy
    Build key stakeholder relationships across Centre of Expertise, externally and Region
    Utilise digital tools to manage academy learning capacity
    Drive high performance 
    Act as subject matter expert for onboarding and My Welcome 
    Support the delivery and completion of Compliance Learning across the region
    Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement Technical Skills/ Experience:
    Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
    Comprehensive knowledge of customer shopping channels 
    Good level of product knowledge and services across the store 
    Up to date knowledge of the commercial operation and brilliant basics 
    Good level of digital capability and use of digital tools and applications 
    Adapting to change 
    Ability to learn new ways of working quickly and be able to deliver relevant information
    Able to confidently deliver information in a public forum and ensure attendees' understanding 

    Key Relationships and Stakeholders
    External Candidates
    Colleagues 
    Store Leadership
    Regional People Team 
    BIG Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  #Christmas Read Less
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  • Shift Lead - Food -Riverside Retail Park  

    Marks and Spencer
    Apply Now
    Working PatternWeek 1 Tuesday 1800-2300Wednesday 1800-2300Thursday 180... Read More
    Working PatternWeek 1 Tuesday 1800-2300
    Wednesday 1800-2300
    Thursday 1800-2300
    Saturday 0600-1200

    Week 2 

    Sun 0900-1300
    Tue 1800-2300
    Thu 1900-2300
    Fri 1000-1600
      To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.  Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Purpose of the Shift Lead  To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager  Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience  Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times  Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone  Role model great Customer Service  Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.  Purpose   Duty Manage in the absence of the next level Leader when required  Champion new ways of working within stores through an open mindset and positive attitude  Leads colleagues in delivery of task prioritising customer first  Plans, allocates and follows through on delivery of task to a consistent standard across the store  Drives on the job productivity  Supports colleagues through coaching and feedback  Uses MI to take action to drive performance  Helps maintain a safe and legal environment for colleagues and customers  Supports the delivery of an inspirational,improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities   Delivers great standards and service by putting the customer first  Acts on customer feedback to deliver improvement  Ensures the delivery of brilliant basics  Coach the team to deliver excellent standards of product presentation  Supports the delivery of plan A  Provides regular and timely feedback to line manager to support colleague performance  Supports with the training and coaching of colleagues maximising digital tools and channels  Identifies colleagues for recognition and celebrate success within the store  Provides feed back to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action  Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively  Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation  Maintains a safe and legal store environment  Supports visual merchandising updates across all launches, events and campaigns Key Capabilities   Understands how M&S operates,it’s strategy, future and the role they play Effectively manages own reactions and responses around change  Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans  Takes accountability for planning and managing own work efficiently to ensure objectives are met  Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs  Builds positive relationships by being a good listener and getting to know people by establishing a connection  In control of their own reactions and considers how to share their perspective to create better reaction for team  Technical Skills/ Experience   Support the delivery of excellent customer service and KPI’s across the store  Good level of digital capability and can access and utilise relevant systems  Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles  A good communicator with the ability to build relationships and work within a team  A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing  Maintain high presentation standards, attention to detail and deliver on time, right first time  Interpret data relevant to the role  Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers  Colleagues  Store Leadership  BIG  Read Less
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  • Christmas Customer Assistant - Food - Hackney  

    Marks and Spencer
    Apply Now
    Join our team at M&S as a Customer Assistant in our Foods section, whe... Read More
    Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. · At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. · Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. · Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Work Pattern: Sunday 12:00-16:00
    Monday 14:00-18:00
    Tuesday 14:00-18:00
    Friday 14:00-18:00
    Saturday 14:00-18:00 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  #Christmas Read Less
    Apply Now

  • Christmas Customer Assistant - In Store Bakery - Hertford Simply Food  

    Marks and Spencer
    Apply Now
    Work PatternMonday 0700-1100Tuesday 0700-1100Saturday 1800-2200Due to... Read More
    Work Pattern
    Monday 0700-1100
    Tuesday 0700-1100
    Saturday 1800-2200Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer 
    This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. · At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. · Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. · Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Purpose   To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities   · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product  · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities   · High levels of customer service  · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently  · Strong communication skills  · Adaptable to changing situations  · Builds positive relationships by being a good listener  · Good level of digital capability  Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  #Christmas Read Less
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