DescriptionWe are looking for enthusiastic individuals to join our team for the busy festive season. Our ideal candidate would have experience in retail sales or similar skills in a customer-facing role, with flexibility to work both during the week and at the weekends.
We would ideally be looking for individuals with at least one weekend day availability and at least 2 days during the week.
Notice about the use of AI in applications:
We do check every single application for answers that have been AI generated throughout the applications that we receive. If we find that an application or answer is AI generated, then we are much more likely to reject that application altogether.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information
*Must be available to work either Christmas eve or boxing day*
*Must be available to work at least one weekend day throughout contract*
*Must be available for training dates listed below*
*Candidates must be available for at least one group interview and trial shift date*
Hours available: 8 hours per week (2 x 4 hour shifts)
Application Deadline: 23/9/25
Group Interview Dates:
Tuesday 7th October 3.30pm-5.30pm
Thursday 9th October 3.30pm-5.30pm
Trial Shifts:
Friday 17th October - Saturday 18th October
Friday 24th October- Tuesday 28th October
Training: Week commencing 3rd November onwards
Start Date: From Monday 3rd November
End Date: 31/12/25
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
THE RECRUITMENT PROCESS:
Application deadline: 23/9/25
Response by: 3/10/25
Next stage: In person group interview
What to expect: The group interviews will take place in our party and events room either during quiet open hours or after hours . During the interview, there will be a number of activities based around getting to know you a little more and getting hands on with product demonstrations. More information will be provided in interview invites, but the activities will include pampering demonstrations such as cleansing and applying face masks on faces (other attendees or staff). Don't worry if you haven't done it before, we will give you the info you need. You will be more than welcome to receive a pampering treatment as part of the activity though receiving a treatment won't be essential.
Final stage: shop floor trial
What to expect: The shop floor trials last around 1-1.5 hours. We invite you to join us as a member of staff on shop floor and put into practise product demonstrations you picked up during your interview as well as others we will show you on the day. As Christmas is our busiest time of year, we're looking for team mates who are happy to hit the ground running, get stuck in on the shop floor and have fun with our products and our customers.
ACCESSIBILITY:
Lush Chichester has a step from the street directly onto the shop floor, for step free access we have a ramp to use. The main staff room, stock room, party room and toilets are accessed via flights of stairs only. For any individual accessibility questions please email the shop directly- chichester@lush.co.uk
Key Responsibilities
Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
A willingness to providing the ultimate pamper, with skin contact product demos, every shift.
Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
Becoming an excellent party host, making sure our customers have an extra special big day. You'll make this fun whilst creating an inclusive environment. This will include hosting birthday parties, special events and seasonal kids workshops.
Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)
Flexible working
Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here. Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
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