Job DescriptionJob Title: Head HousekeeperDepartment: HousekeepingReporting To: Resort ManagerPrimary Job Purpose:An exciting opportunity has arisen for a Head Housekeeper to join our team. The successful Head Housekeeper will ensure high standards of cleanliness in all areas of the resort and contribute to supporting the needs of the guests and clients in order to provide safety and the best guest experience.About The RoleRoles and Responsibilities:To oversee and direct all cleaning activities to ensure high standards are maintained at all timesComplete room inspections and ensure staff are consistent and trained to maintain the high standard expected Ensuring our highest standards of cleanliness and service delivery are provided to all guest rooms, public areas.Ensure all staff have a high standard of personal cleanliness and presentation, and hygiene is maintained. Including the use of Protective Clothing as necessaryTrain and develop all staff to a high standard and resolve any issues with performance effectivelyMonitor payroll costs accordinglyRecruit, maintain and develop a strong team across all food and beverage areas at the resort.Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.Ensure all rotas are completed and signed off through the Forth system in line with payroll budgetsStock levels are maintained correctly, and undertake Linen Stocktakes Liaise with reception daily Be aware of all maintenance issues and report to the Maintenance Supervisor or Resort ManagerEnsure good communication with other departments and that you are contactable at all times by radioEnsure that a satisfactory laundry service is maintained & dry stock and consumables are rotated and areas kept clean and tidyStock levels and wastage to be kept to a minimum To undertake any other duties within the department when requiredEnsure that all budgets, targets and deadlines are metComply with all legal requirements in respect of health and safety and welfare of staff and customers, COSHH and Manual handlingTo assist in duty manager duties when required
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:Works well under pressure Excellent people management skills Attention to detail Good communication skillProblem solving skillsAnalytical skills and commercial awareness
All staff Key Performance Measures Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.
BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff mealsFree gym membershipAccess to wellness programmesShare of Resort’s service charges on monthly basisExtra days holiday after 2 yearsSkills requiredAbility to manage a team to achieve resultsAbility to work to deadlinesHigh standards of presentation, organisation and cleanlinessGreat attention to detailAbility to solve issues quickly and efficientlyAble to work as a team or aloneAble to give instructionAbility to read instructionsFlexible approach to workExcellent communication skills, both written and verbalPositive can-do attitudeThrives on routine daily tasksAble to maintain and develop strong teamAble to monitor payroll spending and adjust rotas accordinglyGood interview skillsAble to perform stocktakes and maintain stock levelsGood analytical skills and commercially aware.AttitudeReliable and able to work under pressureApproachableHigh standard of personal appearanceRespectfulConscientiousSkills NeededAbout The CompanyAbout UsLangstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spacesLion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk CoastUfford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.Company CultureWhy LQ Resorts ?Our Company LQ is a family run, collection of quality destination led Hotel Resorts.Its family ethos, values and vision are well known to those who choose to spend their quality time with us.LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.Our ValuesTo see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after timeTo create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.To encourage our team to contribute to excellent working conditions Our EmployeesAre a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membershipDelivering employee recognition programmes to reward hard work and effort.Creating an environment that supports the development of skills, knowledge, qualifications and career progressionDiscounts across all Resorts, to encourage leisure timeDesired CriteriaInterview skillsRequired CriteriaWillingness to undertake further training. Basic training in Health and Safety including COSHH (Control of Substances Hazardous to Health) Manual HandlingHousekeeping Cleaning Experience of working to budgets and creating monthly reportsClosing DateFriday 31st October, 2025
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