Job Title: Reactive Maintenance Supervisor North East London Contract Type: Permanent, Full-Time (40 hours per week) Salary: £47,989 £51,650 per annum (dependent on experience) Location: Stratford, London (covering Havering, Redbridge and Waltham Forest) Working Pattern:
Hybrid working across home, office, and site locations.
Standard hours between 8:00am 5:00pm, Monday to Friday, with participation in an on-call rota. Closing Date: Wednesday 15th April (11:00pm)
Interview Date: Wednesday 22nd April (in-person, Stratford) Benefits Competitive pension scheme (up to 6% employer contribution) 28 days annual leave, increasing to 31 days with length of service, plus bank holidays Health cash plan Life assurance Paid volunteering leave Employee assistance programme Additional lifestyle benefits Role Overview An opportunity has arisen for an experienced Reactive Maintenance Supervisor to join a busy in-house maintenance team covering North East London. This role is responsible for overseeing the delivery of reactive repairs across a defined geographic area, ensuring high-quality service and customer satisfaction. You will manage a team of multi-trade and specialist operatives, ensuring work is completed efficiently, safely, and to a high standard. The role also involves close collaboration with internal teams and external contractors to deliver a consistent and effective service. Key Responsibilities Supervise and manage a team of approximately 10 maintenance operatives across a designated area Oversee the delivery of reactive repairs, ensuring quality, efficiency, and customer satisfaction Work closely with internal teams including housing, property services, scheduling, and customer contact teams Monitor and drive performance against key performance indicators (KPIs), both operational and financial Analyse performance data, identify trends, and implement improvements where required Manage budgets and ensure cost-effective delivery of services Provide technical guidance and support to operatives on complex repairs Build and maintain relationships with contractors and monitor their performance Ensure compliance with health and safety regulations, including asbestos awareness Lead, motivate, and develop team members, including performance management and training Skills & Experience Required Proven experience managing a maintenance team, ideally within social housing or a local authority environment Strong knowledge of building trades and maintenance operations Experience delivering against KPIs and managing budgets Excellent communication skills, both written and verbal Strong leadership and people management skills, including performance and absence management Ability to motivate teams and drive high standards of service delivery Good understanding of health and safety regulations Experience working with dispersed teams is desirable Full UK manual driving licence required
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