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    Employee Relations Advisor  

    LQ
    - london
    Apply Now
    ** Previous Applicants May Not Apply ** Title: Employee Relations Adv... Read More
    ** Previous Applicants May Not Apply **
    Title: Employee Relations Advisor Contract: Permanent, Full-Time Hours: 35 hours per week Salary: Starting from £40,649 per annum (London) £36,073 per annum (Outside London) Depending on experience Grade: 8 Reporting Office: Stratford, London or Old Trafford, Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
    Closing date for completed applications: 22nd December 2025 at 11 PM
    Interviews will tentatively be conducted in W/C 5th January 2026.
    Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
    **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
    Join the Employee Relations Team at L&Q!
    Are you an experienced Employee Relations Advisor keen to work for a fast-paced people-centred organisation? Do you have a proven track record of managing a complex range of Employee Relations casework?
    Then this could be the role for you!
    We are currently looking for full-time experienced Employee Relations Advisors to join our passionate Employee Relations team at L&Q. Reporting into an Employee Relations Team Manager you will support delivery of the HR service. You will work alongside people managers across your designated business area. This is a fast-paced, employee relations focussed advisor role which advises, supports and coaches people managers across our business unit.
    Sitting within a team of Employee Relations Advisors you will work on a variety of cases, both high volume and varying in complexity, ensuring the best possible outcome for everyone. You will case manage your own caseload and be responsible for updating the team and wider business on case performance and progress on a regular basis.
    What You’ll Bring: Ideally, you will have strong understanding of employment law, be CIPD-qualified, and or have demonstrable experience in working as an ER Advisor managing a high-volume complex range of Employee Relations casework in a multi-site, diverse organisation. You will have experience in supporting the team to ensure that people's capabilities continue to develop in order to deliver strategic goals and objectives across the business. The ER Advisor role will suit someone who is a good communicator, agile in approach, able to translate business issues into proactive solutions whilst guiding, supporting and educating managers through formal business processes. You will need to be methodical, organised and have a strong ability to prioritise. You will have a proactive and collaborative approach with drive and enthusiasm to champion the service and the way it's delivered to our stakeholders
    We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
    About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
    250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.
    At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
    L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
    If you require any reasonable adjustments at any stage during this process, including application stage, please email
    At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
    Click here to find out more about L&Q and why you should join us! Read Less
    Apply Now
  • L

    Employee Relations Advisor  

    LQ
    - slough
    Apply Now
    ** Previous Applicants May Not Apply ** Title: Employee Relations Adv... Read More
    ** Previous Applicants May Not Apply **
    Title: Employee Relations Advisor Contract: Permanent, Full-Time Hours: 35 hours per week Salary: Starting from £40,649 per annum (London) £36,073 per annum (Outside London) Depending on experience Grade: 8 Reporting Office: Stratford, London or Old Trafford, Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
    Closing date for completed applications: 22nd December 2025 at 11 PM
    Interviews will tentatively be conducted in W/C 5th January 2026.
    Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
    **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
    Join the Employee Relations Team at L&Q!
    Are you an experienced Employee Relations Advisor keen to work for a fast-paced people-centred organisation? Do you have a proven track record of managing a complex range of Employee Relations casework?
    Then this could be the role for you!
    We are currently looking for full-time experienced Employee Relations Advisors to join our passionate Employee Relations team at L&Q. Reporting into an Employee Relations Team Manager you will support delivery of the HR service. You will work alongside people managers across your designated business area. This is a fast-paced, employee relations focussed advisor role which advises, supports and coaches people managers across our business unit.
    Sitting within a team of Employee Relations Advisors you will work on a variety of cases, both high volume and varying in complexity, ensuring the best possible outcome for everyone. You will case manage your own caseload and be responsible for updating the team and wider business on case performance and progress on a regular basis.
    What You’ll Bring: Ideally, you will have strong understanding of employment law, be CIPD-qualified, and or have demonstrable experience in working as an ER Advisor managing a high-volume complex range of Employee Relations casework in a multi-site, diverse organisation. You will have experience in supporting the team to ensure that people's capabilities continue to develop in order to deliver strategic goals and objectives across the business. The ER Advisor role will suit someone who is a good communicator, agile in approach, able to translate business issues into proactive solutions whilst guiding, supporting and educating managers through formal business processes. You will need to be methodical, organised and have a strong ability to prioritise. You will have a proactive and collaborative approach with drive and enthusiasm to champion the service and the way it's delivered to our stakeholders
    We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
    About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
    250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.
    At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
    L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
    If you require any reasonable adjustments at any stage during this process, including application stage, please email
    At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
    Click here to find out more about L&Q and why you should join us! Read Less
    Apply Now

  • Maintenance Technician - Locksmith - 5720  

    LQ
    - Stratford
    Apply Now
    Title:Maintenance Operative - Locksmith Contract Type: Permanent,... Read More
    Title:Maintenance Operative - Locksmith Contract Type: Permanent, Full time Reporting Office: Stratford, E15 4PH Persona: Mobile, 40 hours per week - van provided for business use Location: South and South West London  Salary: £38,550 per year + call outs Closing date:5th June 2024 at 23:00  Interviews will be held at our Cray House Office in Sidcup, DA14 5HU - following a successful assessment - on a date to be confirmed. Why choose L&Q? We offer a competitive annual salary and staff benefits package. Strong family-friendly policies Hybrid working model. Committed Learning & Development  Annual leave starting from 28 days rising to 31 PLUS bank holidays. Excellent Pension Scheme – double contribution up to 6%  Generous non-contributory life assurance An Employee Assistance Programme Great places to work certified 2023-2024  Best Workplaces for Women – ranked 23 in the UK An opportunity has arisen to join our Empty Homes and Lettings Team, in South London. We are looking for an experienced Multi Trade Locksmith to work within responsive repairs in our housing stock. You will be covering patches within the areas of South and South West London. Employees are given an L&Q van for business use. It is essential to have a driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed). Our Multi Trade Locksmith's are expected to carry out a range of tasks inclusive of internal and external door fitting, splice repairs, general locksmith, bathroom sub floors, bath panels and framework, kitchen repairs/refits and other general maintenance repairs.  The ideal candidate will have the relevant City and Guilds/NVQ qualifications or will be qualified by experience.  We will expect you to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service. Limiting follow-ons and increasing satisfaction. Our Empty Homes and Lettings Maintenance team's core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours services. To be considered for this role candidates will have: A valid drivers license Sound working trade knowledge and experience Experience gained within a Maintenance, site and or Housing environment The ability to deliver excellent customer service A "right first-time" approach  Health and Safety knowledge Previous experience in a similar role A wide range of Multi trade skills The ability to use a PDA If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, expenses will be covered.  At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. Therefore, we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.  Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
    Apply Now

  • Neighbourhood Housing Lead -Tower Hamlets May 2024  

    LQ
    - Stratford
    Apply Now
    Job Title Neighbourhood Housing Lead Contract Type Fixed... Read More
    Job Title Neighbourhood Housing Lead Contract Type Fixed term contract Hours Full time Persona Agile Patch Location Tower Hamlets Reporting Office West Ham Lane Salary £34,904 plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 11th June 2024 Interviews will be held via Microsoft Teams on a date yet to be confirmed.  Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
    Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&Q? We offer a competitive annual salary and staff benefits package: Strong family-friendly policies Committed Learning & Development  Annual leave starting from 28 days rising to 31 PLUS bank holidays Excellent Pension Scheme – double contribution up to 6%  Generous non-contributory life assurance An Employee Assistance Programme Great places to work certified 2022  Best Workplaces for Women – ranked 23 in the UK Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. As the Neighbourhood Housing Lead, you’ll be responsible for the following: Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.  You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes. The successful candidate should: You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. Have demonstrable experience in a similar role. Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.  We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.  Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
    Apply Now

  • Risk and Assurance Manager  

    LQ
    - Trafford
    Apply Now
    Title: Risk and Assurance Manager Contract Type: Permanent, Full-Ti... Read More

    Title: Risk and Assurance Manager Contract Type: Permanent, Full-TimeLocation:  West Ham Lane, Stratford or Sale Point, Manchester. Persona: Agile, Office based 20-40% Salary: London weighted £61,949 per annum dependant on experience and location Regional/ Outside London £54,417 per annum dependant on experience and location
    Closing date for completed applications: 9th June 2024
    Interviews will be held on: 20th June 2024

    Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated We are looking for someone to join our new team and play a significant role in ensuring a robust approach to risk, controls and in enabling assurance that informs business decision making across L&Q Group. The successful candidate will contribute to the design, development and implementation of the group wide approach to risk and assurance, and will play a leadership role in ensuring and enabling business buy in and effective and efficient implementation across Group. They will draw on and apply their knowledge and insight including of the sector, and use external sources of best practice, internal and external risk data, in order to influence and continuously improve the way in which risk, controls and assurance is managed at L&Q. As such, the role holder, through effective application of the group wide approach to risk and assurance, is part of the team that enables a deep understanding of our risk profile, the effectiveness of our controls to mitigate risks, and informs and influences the continuous improvement of those controls. They will work with leaders and colleagues across the Group to support them in ensuring good understanding of the risks relative to their portfolio, in assessing those, and identifying suitable controls that are operationally workable and effective in mitigating the risks. They will play a leading role in group wide ‘internal controls’ reporting. Enabling robust, data informed reporting through the L&Q governance structure on our risk profile and controls, supporting colleagues at all levels to make risk informed decisions aligned to our strategic intent and risk appetite as a group. They will use their knowledge, data and insight to contribute to the setting of risk appetites at a strategic and operational level, and guiding the business on how best to apply these in business decision making, working to ensure they remain a core part of enabling risk informed decisions.  If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen. For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.  We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
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  • Service Charge Specialist - Fixed Term  

    LQ
    - Trafford
    Apply Now
    Title: Service Charge Specialist Contracts: Fixed Term Part Time... Read More
    Title: Service Charge Specialist Contracts: Fixed Term Part Time until 17th April 2025 Hours: 32 hours per week Persona: Agile (20-40% in office and 3-4 days working from home) Office Location: Stratford, London or Sale Point, Manchester ( Our office in Sale Point, Manchester will be relocating to Old Trafford by Spring 2025) Salary: £31,912 per annum (London), £28,571 per annum (Outside London Closing date for completed applications: 4th June 2024 at 11:59pm **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated We currently have an opportunity for a Service Charge Specialist to join our Service Charge team on a fixed term basis. Our Service Charge team are responsible for calculating and apportioning service charges for around 80,000 homes that receive communal services. They also review service charges annually to provide estimated costs for all service charge payers and we work closely with service departments to ensure the accuracy of the charges. As a Service Charge Specialist your role will be to maximise the recovery of service charge expenditures for designated estates. You will manage a portfolio of around 8000 homes, calculating the relevant service charges and undertaking regular expenditure analysis. You will work with the local neighborhood teams in answering any questions from customers concerning the charges. To be successful in the role, you will have: Strong understanding of legislation relating to service charges and knowledge of financial accounting (income / expenditure) Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries Problem solving skills with the ability to make effective judgements based on facts demonstrated through assessment of analysis and risk Excellent communication skills with the ability to deal with challenging situations and work collaboratively with internal and external stakeholders Ability to set own priorities and work proactively in order to achieve set deadlines and targets. Why work for L&Q? L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.  The successful candidate will have access to our full suite of benefits, which includes;  Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service Excellent Pension Scheme – double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Recognition bonus scheme (spot awards) Strong family friendly policies  A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum Up to 21 hours per year to volunteer with the charity of your choice Commitment to Learning & Development If you are interested in the role and have the experience required, then apply without delay! As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. Read Less
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  • Support Worker (Everall Court)  

    LQ
    - united kingdom
    Apply Now
    Role: Support Worker (Everall Court) Title: Support Worker Con... Read More
    Role: Support Worker (Everall Court) Title: Support Worker Contract Type: Permanent, Full-Time Hours of Work: 37 hours per week Persona: Site Based Location: Chingford, London Salary: £25,369 per annum Closing date for applications: 6th June 2024 at 11:59 pm Earlyapplications are encouraged as we reserve the right to close the advertisementand interview earlier than stated Care to work in a place where 78% of our staff told us it’s a great place towork and 92% said their manager treats them with respect? (GPTW survey 2022) We are currently seeking aSupport Worker to join our Everall Court team. Read Less
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  • Senior Building Surveyor Repairs and Maintenance  

    LQ
    - Stratford
    Apply Now
    Title: Senior Building Surveyor – Repairs and MaintenanceContract Type... Read More
    Title: Senior Building Surveyor – Repairs and MaintenanceContract Type: PermanentLocation: London E15 4PH Persona: Agile (Office based 20-40%) Salary: £55,000 - £62,000 (plus £1,300 Essential Car User Allowance*)
    Closing date for completed applications: Monday 3rd June at 11pm

    Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role style="margin: 0cm;"> We are looking for an experienced Senior Building Surveyor with a repairs and maintenance background to line manage a team of surveyors to build on and improve the surveying service. Reporting into the Surveying Manager, you will line manage a team of up to 10 surveyors and work closely with internal teams including Housing, Direct Maintenance, Minor and Major Works, Leasehold Teams and others. You will manage relationships with important stakeholders including MPs, councillors, the Housing Ombudsman Service and local authorities. You will lead by example and be confident in your ability to diagnose repairs and specify remedial works using the NHF schedule of rates. You’ll have experience in working in a similar role at a similar organisation and be able to motivate your team to deliver excellent results. To be considered candidates must be able to display: ·People management experience ·Professional qualification in Building Surveying or qualification through relevant experience ·An understanding of Section 20 processes ·Demonstrable experience in providing excellent customer service ·Application of NHF schedule of rates ·Ability to influence and manage relationships with important stakeholders ·Comprehensive IT skills covering the full suite of Microsoft Office Packages If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
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  • Property Manager (London Living Rent)  

    LQ
    - Stratford
    Apply Now
    Title: Property Manager (London Living Rent) Contract Type: Permane... Read More
    Title: Property Manager (London Living Rent) Contract Type: Permanent Hours: Full time - 35 hours per week, 9-5 Monday-Friday
    Office Location: West Ham Lane, Stratford, London Persona: Agile/ Hybrid, Office based 1-3 days per week *
    Salary:£34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance** Closing date for applications: 30th May 2024 at style="margin-top: 0px; margin-bottom: 0cm; line-height: normal;"> We will be holding face to face interviews at our Head office in West Ham Lane, Stratford *Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile -Property Manager (London Living Rent).docx L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolio’s helping to assist residents into home ownership! Our selection of homes appeals to a whole range of aspirations, incomes, and stages of life. We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers. You will be responsible for: Supporting the management function in maximising rental returns and minimising tenancy 'void' periods. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation. Providing excellent customer service to a demanding client base and maintaining relevant records and systems. Conduct effective tenancy and asset management to ensure maximum returns. Conduct routine checks to manage risks associated with fraud and subletting. To be successful in the role you will have: Property management and lettings experience in the private rented sector Understanding of London Living Rent and how it fits into the lettings and sales market. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges. Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment. An awareness of budgetary and financial risk in respect of the residential marketplace Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software) Experience in actioning and negotiating tenancy renewals. Have experience in managing complaints within target times and managing resident expectations for a positive result. Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices. Understanding of legal processes relating to breach of tenancy and arrears. The benefits we offer: Property Managers are considered as an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits: Hybrid/agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 28 plus bank holidays Excellent Pension Scheme – double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Employee discount scheme Up to 21 volunteer hours per year Great places to work certified 2022 Best Workplaces for Women – ranked 23 in the UK Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section.  * You will be office-based more than the standard 1-2 days per week till training has been completed. ** This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time.  At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.  We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
    Apply Now

  • Health & Safety Advisor - Minor Works 5656  

    LQ
    - Stratford
    Apply Now
    Title: Health & Safety Advisor – Minor WorksContract Type: Permanent... Read More
    Title: Health & Safety Advisor – Minor WorksContract Type: Permanent full time 35 hours per weekLocation: West Ham Lane, Stratford, E15 4PH (with occasional travel to various sites in London) Persona: Agile Salary: London Weighted from £45, 762 depending on experience Closing date: 22nd May 2024 Interviews: 28th May 2024 via Microsoft Teams Health Safety Advisor - Minor Works Role style="color: #333333; margin: 0px 0px 0cm; padding: 0px; line-height: normal;"> We are looking for a Health & Safety Advisor to join our Construction Safety Team to support the organisation in meeting its client responsibilities under the Construction (Design and Management) Regulations 2015. The role will provide professional safety advice and support to the Minor Works team. You will support the Senior Health & Safety Advisor in monitoring contractor safety performance and compliance across all sites, undertaking due diligence checks, audits and site visits when required. In this role you will provide competent advice and support to the Minor Works and wider Major Works teams, attend contractor meetings, and assist in the management and delivery of safety related projects. The following will form part of duties and responsibilities applicable to this role (but not limited to); Assisting the senior advisor in ensuring that L&Q meets its statutory duties as a Client under CDM 2015 and assist Minor Works in their application. Monitor and maintain safety related registers and trackers. Assist with collation and issue of pre-construction information. Conduct regular audits and due diligence checks to monitor safety performance of PC’s to fulfil our role as a Client. Provide advice and guidance to applicable teams on the requirements of the CDM health and safety file Collate and report monthly monitoring and performance data received from our partners and external consultants. The ideal candidate must: Be professionally competent with a minimum of NEBOSH General / Construction Certificate and be affiliated to an internationally recognised health and safety institute Demonstrable construction knowledge, with an understanding of construction / maintenance terminology and processes, H&S legislation applicable to construction and / or M&E - Housing Sector experience will be advantageous. Good understanding and experience with Construction Design Management Regulations 2015 specifically on the Client side including undertaking contractor audits Strong prioritisation skills with the ability to meet deadlines within a fast paced, target driven environment Fluent in Excel, PowerPoint and standard Microsoft programmes Ability to clearly communicate messages/instructions Ability to plan and manage workload to meet deadlines Ability to react quickly to ad hoc requests If you are interested in this role and have the experience required, then apply without delay! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.  NB. We are a multisite organisation and travel between offices will be required at times. Salary & Benefits We offer a competitive annual salary and benefits package which includes: 28 days annual leave rising to 31 days PLUS bank holidays Agile working Excellent Pension scheme and non-contributory life assurance Investment in your career development with continued support and training (in-house & external courses) Employee assistance programme Health & Wellbeing program Employee discount scheme Up to 21 volunteer hours per year Strong family-friendly policies Our commitments : At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.Please let us know during the recruitment process if you’re interested in part time working or job sharing.In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion.We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Read Less
    Apply Now
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