Collections Advisor - Level 2 Apprenticeship - Leeds Join us on our Level 2 Credit Control Apprenticeship programme, and you\\\'ll see what we mean. That\\\'s because you\\\'ll earn a full time salary in a permanent role as a Customer Solutions Associate in our call centre while also working towards your apprenticeship qualification. And it doesn\\\'t matter whether you\\\'re leaving college or university, changing career or you\\\'re returning to work after a break. Whatever your background, together we can take your career further. Our mission Our mission is to make credit work better for all . Based in Yorkshire, with offices across Europe, we\\\'re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person\\\'s situation is different. And every year, we help thousands of people take control of their debts. Your mission You\\\'ll spend much of your time working as a Customer Solutions Associate . Here, you\\\'ll help our customers navigate their money journeys and bring them back to financial health. As the real first point of contact for customers, you\\\'ll meet your KPIs by answering inbound calls and making outbound calls. It\\\'s all about being the voice that guides our customers to the right outcome. You\\\'ll also spend time learning, growing and developing on our 12-15 month Level 2 Credit Controller & Collections Apprenticeship Standard scheme. This is delivered by Credit Services Association, the industry experts. And with our full support, you\\\'ll not only earn a fantastic qualification, you\\\'ll discover all kinds of new ways that you can progress with us. To join us, you\\\'ll need Great listening and communication skills To be a people person and have an empathetic ear Lots of resilience and an ability to work towards targets The right to reside in the UK, and you\\\'ll also need to have been a resident of the UK/EEA for 3 consecutive years prior to the start of your apprenticeship. To be eligible to work in England, as you\\\'ll spend more than 50% of your annual working hours here (even with remote working) To not be in government funded education (eg school, university or on another apprenticeship) at the point of joining our scheme To be over the age of 18 at the point of joining us To be able to commute to our new Thorpe Park, Leeds Head Office A mission that gives back You\\\'ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\'re ready to help us make credit work better for all, we think you\\\'ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That includes: A permanent job from day one A starting salary of £23,540 Our \\\'Work Dosh\\\' financial wellbeing programme Mental Wellbeing Support & Learning Community Volunteering Opportunities (1 day per year) 3% flexible benefits - pick additional benefits like extra holiday or dental cover, or take it as cash each month 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Ready to join us on our mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So if you\\\'re interested in adding your voice to our fantastic team of people, take the first step and apply today … #LI-Hybrid
Collections Advisor - Level 2 Apprenticeship - Leeds Join us on our Level 2 Credit Control Apprenticeship programme, and you\\\'ll see what we mean. That\\\'s because you\\\'ll earn a full time salary in a permanent role as a Customer Solutions Associate in our call centre while also working towards your apprenticeship qualification. And it doesn\\\'t matter whether you\\\'re leaving college or university, changing career or you\\\'re returning to work after a break. Whatever your background, together we can take your career further. Our mission Our mission is to make credit work better for all . Based in Yorkshire, with offices across Europe, we\\\'re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person\\\'s situation is different. And every year, we help thousands of people take control of their debts. Your mission You\\\'ll spend much of your time working as a Customer Solutions Associate . Here, you\\\'ll help our customers navigate their money journeys and bring them back to financial health. As the real first point of contact for customers, you\\\'ll meet your KPIs by answering inbound calls and making outbound calls. It\\\'s all about being the voice that guides our customers to the right outcome. You\\\'ll also spend time learning, growing and developing on our 12-15 month Level 2 Credit Controller & Collections Apprenticeship Standard scheme. This is delivered by Credit Services Association, the industry experts. And with our full support, you\\\'ll not only earn a fantastic qualification, you\\\'ll discover all kinds of new ways that you can progress with us. To join us, you\\\'ll need Great listening and communication skills To be a people person and have an empathetic ear Lots of resilience and an ability to work towards targets The right to reside in the UK, and you\\\'ll also need to have been a resident of the UK/EEA for 3 consecutive years prior to the start of your apprenticeship. To be eligible to work in England, as you\\\'ll spend more than 50% of your annual working hours here (even with remote working) To not be in government funded education (eg school, university or on another apprenticeship) at the point of joining our scheme To be over the age of 18 at the point of joining us To be able to commute to our new Thorpe Park, Leeds Head Office A mission that gives back You\\\'ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\'re ready to help us make credit work better for all, we think you\\\'ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That includes: A permanent job from day one A starting salary of £23,540 Our \\\'Work Dosh\\\' financial wellbeing programme Mental Wellbeing Support & Learning Community Volunteering Opportunities (1 day per year) 3% flexible benefits - pick additional benefits like extra holiday or dental cover, or take it as cash each month 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Ready to join us on our mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So if you\\\'re interested in adding your voice to our fantastic team of people, take the first step and apply today … #LI-Hybrid
Debt Collection Negotiator - Leeds Contact Centre - Debt Collection Negotiator Location: Leeds, Thorpe Park, Hybrid Working Our working hours are between 09:00 and 18:30 Monday to Friday and we require one in three Saturdays, 09:00-13:00. We\\\'re looking for a Debt Collection Negotiator to work with our clients, customers, and commercial customers to create and negotiate payment arrangements to achieve that mission. Working towards KPI\\\'s your key responsibilities will be: Answering inbound and making outbound calls to our clients. Gather information from clients to ensure repayment offers are sustainable for the customer. Negotiating fairly to settle customers\\\' accounts. Identify and ensure the fair treatment of customers in vulnerable situations. To review, maintain, accurately update, and amend account records on the collection system. Manual case management via review list between inbound calls, this will require manual outbound calls to companies, multiple calls in some cases, to ascertain and contact the correct person or team at the business. Carry out online checks to verify and validate company information including solvency status. Dealing with our clients contact via email. SMS and letter. Managing and forwarding of inbound email and SMS messages. Updating accounts and processing correspondence where there is a DMC acting. Fully comply with company processes and procedures. To join us you\\\'ll need Excellent listening skills with the ability to empathise Time management and organisational skills Superb interpersonal and communication skills including written Ability to work successfully with others in a team environment Proven ability to work using own initiative, without supervision High personal and work standards, excellent attention to detail and accuracy Debt recovery experience is preferred A mission that gives back: You\\\'ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\'re ready to help us make credit work better for all, we think you\\\'ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means… A starting salary of at least 23,540.00 A discretionary annual bonus for a job well done, earn up to 10% of your annual salary. 3% flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\\\'ll only get from being in the office. Working early weekday shifts and a 1 in 3 Saturday Free parking when you are in the office and when working from home, you\\\'ll be fully equipped with everything you\\\'ll need to be successful. 28 days holiday plus public holidays with the option to purchase up to an additional 5 days. Life assurance A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. Ready to share in our mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you\\\'re interested in adding your voice to our fantastic team of people, take the first step and apply today…
