Join Our Team: Seasonal Part Time Retail Team
Member (March to September)
Flexible Part Time Position
About Us:
Lost Shore is about bringing a world-first and
world-beating surf resort to the outskirts of the capital. The largest inland
wave pool in Europe, has arrived next to Europe’s largest indoor climbing
arena, and is putting Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings
that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and
locals converge—a place where adventure meets relaxation.
The Role:
Retail Team Member
The Retail Team are responsible for delivering our retail
experience & driving sales, which involves helping people understand our
products and what's on offer; taking and dealing with transactions and
maintaining a clean and hygienic environment. You'll also look after our
board rental operation which will involve helping customers choose the correct
board & help maintaining equipment.
What you will be doing:
§ Delivering the day to day Retail & Rental Strategy
at the Lost Shore Surf Resort, Edinburgh.
§ Working as a Member of the Retail Team.
§ Delivering a world class visitor experience in
Retail in a safe, hygienic and legally compliant manner.
§ Reporting to the Retail Team Leaders
Visitor Experience: Working closely with Retail Team
Leaders to consistently exceed visitor expectations, enhance visitor
satisfaction, drive repeat business, and maintain high standards of quality,
timeliness & standards
Working as a Team: Together with the Retail Team
Leaders foster a positive work environment, stay adaptable, maintain effective
communication channels, address challenges promptly, and respect our People
Policies and Procedures.
Financial Aspirations: Collaborating with Retail
Team Leaders to hit budgetary goals, generate revenue, and stick to our
financial policies and procedures, while also trying to maximise our income
across departments.
Ways of Working: Ensuring strict adherence to
the LSSR's Health and Safety policies, maintaining compliance with licensing
requirements, fostering a robust safety culture within Retail, collaborating
with the Duty Manager Team during incidents, and maintaining accurate incident
records.
Qualifications, Skills and Experience
The candidate should have experience within a high-volume
retail or customer facing environment with knowledge of surfing equipment &
products, however we're willing to provide training for the right
candidate.
§ Thrives under pressure, maintaining high energy
levels and a relentless drive for excellence, coupled with outstanding
organizational skills and attention to detail.
§ Demonstrates exceptional people skills, inspiring
and motivating others while embodying a customer-centric approach and
unwavering commitment to quality.
§ Cultivates a positive work environment, fostering a
sense of fun and enthusiasm for the core products and experiences, all while
upholding ethical standards and promoting diversity and inclusion.
§ Exhibits adaptability and resilience, remaining calm
under pressure and readily tackling challenges with a strong work ethic,
including willingness to work flexible hours to meet business needs.
Additional Information:
As a Retail Team Member, you’ll need to be flexible with
your schedule. Our resort operates seven days a week, and early morning, late
evening and weekend work will be required. Your commitment to ensuring
the resort’s smooth operation during peak times is essential.
Why join the Lost Shore Team?
A
front-row seat to Europe’s largest inland surf resort.
Sunsets
over the surf lake (because everyone need a moment to breathe).
A
team that knows how to have fun at work but equally understands the value
of hard graft.
A
chance to put your stamp on Lost Shore’s legacy.
On
top of an attractive salary you will also enjoy a competitive benefits
package including 28 days paid holiday, pension and lots more!
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