Investor Relations Coordinator - Opportunity London - London About Opportunity London Opportunity London is the public-private partnership to unlock capital investment for London. A Joint Venture partnership between NLA and London & Partner, with a dedicated executive team focussed on securing capital investment to drive good growth across London’s low carbon real estate, energy and infrastructure.
Opportunity London has three key functions: to turn London’s future built environment needs into a pipeline of investable opportunities; to match and manage relationships with London’s most important strategic investors; and to promote London globally and specific opportunities to invest with projects, places and partners.
About NLA – London’s Built Environment Community NLA is London\\\'s built environment community, a cross-sector membership organisation for everyone committed to shaping a better city. Our 30,000+ members work across all aspects of city governance, planning, design, development and management, spanning public and private sectors.
Guided by the New London Agenda - our best practice framework for city-making – we come together year-round to develop new collective solutions for London: forming new ideas and partnerships, enhancing lifelong skills and best practice, and empowering a more diverse workforce. Our work has global relevance and is shared with cities worldwide.
Purpose of the role Reporting to the Investor Relations Manager for Opportunity London at London & Partners, this role involves supporting the investor engagement programme as well as administrative support in tracking investor leads and project connections. This will include event coordination, creating presentation materials, supporting the upkeep of the investor relations engagement on CRM and general team assistance. The main responsibilities include supporting the Investor Relations Manager in delivering investor international missions and key industry trade shows, database management of Investor connections and pre and post event support. Key Tasks Administrative support and logistical support in delivering core projects to the Investor relations programme including: o Key Industry Trade shows including the Opportunity London Investment Summit (as part of LREF), EXPO REAL and MIPIM Asia. o Investor Missions o Bespoke investor and trade association / industry events Database management and tracking of Investor engagement including connections made with investors to Opportunity London partners, projects and stakeholders. Producing and collating presentation materials as relevant to upcoming events Ensuring the Opportunity London CRM system is kept to date with investors, working with the Opportunity London programme and events Co-ordinator Joining internal and external meetings, minuting meetings and circulating actions, ensuring actions are followed up and completed by liaising with various members of the team prior to meetings. Day to day administration and other reasonable duties as allocated by the line manager to support the team You’ll have/bring Knowledge and Experience Strong administrative and organisational skills Strong multi-tasker with ability to prioritize work amidst a busy and varied set of responsibilities Knowledge of the London product and/or willingness to learn Clear and concise communicator, internally and externally Ability to work remotely as we are a hybrid organisation Knowledge of Microsoft Office (Word, Excel, and PowerPoint) is essential Experience working with CRM Systems (Hubspot) is desirable Personal style and behaviour: Able to focus on key tasks and priorities to support line mangers’ targets and objectives Able to adjust comfortably to and remains productive within the context of ambiguous and fast changing priorities and cultural agendas. Able to effectively participate as part of a high performing team through building trust, co-operation and constructive dialogue Successfully uses business challenges and opportunities to improve team and personal performance. Able to maintain successful relationships with internal and external networks that work to mutual benefit Precision, great attention to detail and exceptional communication and time management skills Enthusiasm, curiosity, and willingness to undertake other tasks and learn new skills
Opportunity London events can be hosted in the early mornings or into the evenings, so flexibility is essential. You’ll Get To join a fast paced, flexible and inclusive social enterprise Hybrid working environment 30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
Senior Programme Manager, Destination - London Purpose of team Lead on London’s Visitor Experience strategy to improve the visitor experience in London and attract new experiences and major events to animate the city. Key objectives include improving access to data for the city’s placemakers, encouraging visitors to see more of the city and make more sustainable choices in destination, improving the city’s visitor offer as well as improving perceptions of the city. The team also support and connect the city’s placemakers and key stakeholders with data, product development, and marketing. Purpose of role You will manage and deliver key programmes of London’s visitor experience strategy such as engaging visitors to see more of the city, improving the sustainability of London’s visitor offer, supporting the city’s placemakers to strengthen and diversify visitor experiences and improving the visitor welcome. Connecting, influencing and supporting key stakeholders and city placemakers will be at the heart of everything you do. Key Tasks Lead and delivery a variety of programmes within the visitor experience strategy to improve the visitor experience in London and encourage visitors to see more of the city Represent London & Partners at key stakeholder meetings, connect and support the city’s placemakers, identifying and encouraging collaborative opportunities aligned to the strategy Account manage key partners and deliver key support programmes, working with internal teams to provide data and insights, product development and marketing support Coordinate with the Major Events team to identify opportunities in London to attract large ‘anchor’/ headline events and experiences to animate the city. Support the Consumer Marketing team to improve perceptions of London and influence visitor decision making through owned, earned and paid channels Work closely with colleagues across the organisation, helping them to understand how they can support visitor experience strategy through their work. Manage new programmes and/or commercial products to grow consumer spend in the city’s leisure and visitor economy Any other reasonable duties as allocated by the line manager.
You’ll have/bring Essential Experience within a placemaking or destination management environment Excellent stakeholder and account management skills, able to effectively manage and coordinate multiple stakeholders at all levels from a variety of public and private organisations Strong network of relationships with placemaking stakeholders in London and nationally, from boroughs and business improvement districts to regional, national and international commercial organisations End to end programme management experience, leading cross functional teams and external stakeholders to both define and achieve demonstrable outcomes Ability to prioritise and lead multiple programmes Evidence of customer first, data led approach to planning Excellent communication skills, both written and verbal Proactive approach to problem solving Line management experience (should the team grow) You’ll Get To join a fast paced, flexible and inclusive social enterprise Hybrid working environment 30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
Business Support Manager - West London - London Purpose of the role
The role is to deliver sustainable and inclusive growth for London’s small businesses, working with over 350 entrepreneurs and small businesses. This is a target driven role and monthly objectives will be key
To connect our small business clients to our network of approved, expert business support and skills providers to help their businesses thrive.
To develop in-depth relationships with business and community leaders and networks to increase our reach and build trust with relevant communities.
This role has 5 distinct elements to it: To identify opportunities for us to engage with entrepreneurs and small business owners - particularly those that are often hard to reach. You will organise and attend events (both online and in-person), host drop-in sessions, and visit high streets and markets to promote our service. To build excellent and trusting relationships with community groups, local authorities and other SME networks who can help us to amplify our message to engage with our target audience. To meet with small and micro business owners to understand the challenges that their businesses face, providing expert advice to to connect them to timely, relevant business support services. To build excellent relationships with support providers, and to help us plug gaps in the support that we offer. You will have thorough understanding of the small business support ecosystem and the types of business support programmes on offer. To track and monitor the progress and user satisfaction of the business, ensuring all findings are recorded, shared with the team, and used for continuous service improvement. These distinct elements will enable small businesses to access the support they need to determine and achieve the best outcome for their business. Key Tasks Engage and support local entrepreneurs and small businesses who could benefit from accessing relevant, accurate and expert business support services. Provide excellent diagnostic advice to over 350 SME’s to provide ‘warm’ referrals to a range of expert business support providers available within our network.Function as a key contact and support for any business who submits an enquiry to the Grow London Local service. Provide excellent client support to each business engaged, to ensure that they are actively progressing and that their interaction and experience of the service is always positive. To ensure CRM sales pipeline is maintained, accurate and up to date, contributing to accurate sector and company reporting as required. To lead or support relevant sector events and initiatives, working closely with colleagues across the wider matrix team Undertake any other projects or special assignments which may from time to time be require
RELATIONSHIP MANAGEMENT: Nurture and develop strong community relationships with business and community leaders in specific locations to ensure a level of trust and increase our reach. Develop excellent relationships with business support providers, to ensure smooth referrals of small businesses, ensuring referrals are fairly allocated, without bias or prejudice. Conduct expert needs analysis and diagnostic assessments to identify each business’s personal barriers to accessing support. Lead local outreach, and promotional activities to build brand awarenes, and increase our reach into local business communities. Host workshops, drop-in sessions, roundtables. Promote, and provide expert navigation services to small businesses and entrepreneurs at exhibitions, tradeshows and large-scale events. Provide ongoing information and guidance helping each SME to access a range of services that will enhance and improve their outcomes. Work collaboratively with the other Business Support Managers, sharing best practices, knowledge, and contacts. Effectively utilise each other’s skills to address any business support requirements. Promoting the service and representing the team at meetings, events and other public facing opportunities. Work closely to develop and nurture with relevant Local Authorities providing regular updates on the uptake of the service and increase reach into their residents and businesses. SERVICE OWNERSHIP Take an active role in developing and monitoring the service offered. Conduct research on good practice in the field of business support services. Undertake training, identified through supervision and annual appraisal process; and implement knowledge and skills acquired to enhance the service. Take part in promotional / marketing activities to help promote the Grow London Local service. This includes, but is not limited to, photoshoots, social media and PR activity, and TV and radio appearances. Source case studies and testimonials to showcase the successes of both Grow London Local – and the small businesses that we support. MONITORING & PERFORMANCE Issue businesses with a feedback survey, ensuring completion at the required stages of the process. Aim to engage with and support an allocated number of entrepreneurs and small businesses per month and provide them with required training and support. Maintaining/entering accurate/required data into the agreed reporting systems. Capture outcomes of the customer journey as part of the SME account management. GDPR & RECORD KEEPING Ensure that a high level of confidentiality is always maintained and that both service provision and record storage comply with the latest data protection regulations. Maintain complete, accurate and up to date client records as appropriate, including entries into nominated management information and client management systems. You’ll have/bring Essential: Excellent communication and presentation skills Excellent relationship skills Strong ability to build rapport with clients, demonstrating empathy, kindness and understanding – dealing with each case on a unique and individual basis. Experience of working with entrepreneurs and small businesses, going beyond where required to achieve a positive outcome for the business. Experience working in a target driven and/ or sales environment. Expert knowledge and understanding of the challenges faced by small business (specifically from underserved communities) and good understanding of the London business ecosystem. Preferred: Ability to speak multiple languages. You’ll Get To join a fast paced, flexible and inclusive social enterprise Hybrid working environment 30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
Small Business Programmes Executive - London The Small Business Unit is responsible for delivering Grow London Local (GLL) and other related in-person support for the everyday economy, providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition to GLL, the Small Business Unit will start delivering the Made Smarter programme starting in April 2025.
Purpose of role The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as, provide insights that can support improvements in our support for SMEs as well as optimise our operations.
This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact.
Key Tasks Support the Made Smarter Programme Manager and Head of Small Business Operations with ongoing monitoring, verification, recording, analysis and reporting of o Progress against milestones, financial, outputs and outcome targets ensuring delivery and quality concerns are raised and tacked promptly o Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations
Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rules Support on all aspect of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists and project plans, as directed. Support the team in tracking project performance against targets, co-ordinating and updating progress of documents, reports for the programme and input and update of quality business support and services data into CRM database and other reporting mechanisms to support the delivery of the Made Smarter programme Create reports to meet compliance obligations on a regular basis from data recorded on CRM database. Retrieving and cleansing data as requested to support the timely provision of insights and datasets to inform service improvements Contribute to optimising our operations by providing insights from data to guide improvements Support the team to liaise with key stakeholders and other organisations to help maintain excellent working relationships; supporting the team with a wide range of stakeholders at various levels, decide on appropriate responses to queries and respond, when necessary, on behalf of the team Carry out any other administrative tasks for the project as required, including booking rooms and refreshmentsvand handle day to day enquires and supporting the booking system Manage email inboxes as required to ensure that programme queries are dealt with in a timely and professional manner Coordination of workshops with delivery partners which could include creating and collecting feedback from partners, venue booking, registering attendees and other associated tasks Any other reasonable duties to support the Small Business Directorate. You’ll have/bring Knowledge of project management, including data analysis, project planning and evaluation Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills In-depth knowledge of Excel and other MS Office tools including PowerPoint and Word In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable Knowledge of data collection software (e.g. google forms, smart survey) desirable Excellent written and verbal communication skills Strong interpersonal and customer service skills Ability to effectively develop and implement work plans Organise all tasks to be delivered to the required standards. Ability to achieve deadlines and targets Excellent attention to detail with high professional standards Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment In addition, you will be able to demonstrate attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so Personal style and behaviour Service-driven, with a passion for delivering exceptional stakeholder value Proactive team player, contributing creative and innovative solutions to projects and objectives. Adopts an agile approach, remaining productive in ambiguous and fast changing environments. Helps foster collaboration, constructive dialogue and builds trust with peers. A learning mindset, using challenges and opportunities to improve team and own performance. Through good self-awareness, motivates oneself, seeking opportunities to develop own potential. Takes responsibility and ownership of project tasks, continuously aiming to improve performance. You’ll Get To join a fast paced, flexible and inclusive social enterprise Hybrid working environment 30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
Business Support Executive - London Purpose of role You will help to deliver support to London’s entrepreneurs and small businesses. Reporting to the Head of Business Support, you\\\'ll be the first line of communication between potential new clients (small business owners) and a team of Business Support Managers.
This is a target-driven, predominantly telephone-based role where you’ll develop your client management, sales and business development skills, whilst working for a thriving service for small business owners across London.
Key Tasks Lead qualification: Respond to an average of 100 inbound registrations each week, answering questions about the service and obtaining key information from the client. Convert leads into prospects, and book consultations between clients and the Business Support team. This requires a high level of organisation and attention to detail. Provide weekly lead qualification and prospect reports to the Head of Business Support. Process management / coordination / optimisation: Optimise lead entry processes and ensure that all leads are effectively tracked and monitored. Improve and automate the lead qualification process – including the implementation of tools and workflows within the CRM (Salesforce). Identify opportunities for us to engage with entrepreneurs and small business owners - particularly those that are often hard to reach, and provide feedback to the marketing and website teams on lead generation campaigns. Cleanse lead lists and implement a comms plan to re-engage with lost prospects. Ensure that client information is stored and maintained accurately and in line with GDPR obligations. Small Business Support Function as a key contact and support for any business that submits an enquiry to the Grow London Local service, managing multiple malboxes each week. Provide support to clients that don’t qualify for the GLL in-person service, connecting them with resources, programmes and training opportunities to grow their business. Cross-promoting London & Partners’ wider business support offering, including our skills brokerage and other programmes designed for small business owners. Continually develop knowledge of Grow London Local’s support provision, in order to provide the best possible standard of customer service to potential leads. Outreach Activity Identify and attend 3rd party events to enable the Grow London Local team to engage with entrepreneurs from hard to reach communities. Supporting the team to promote the small business service at tradeshows and community events. Plan, organise and attend Grow London Local’s own networking events, including our flagship ‘Coffee Fridays’ , and a brand new series, ‘Thursday Lates’.
Team Support Rapidly develop and maintain internal relationships with the rest of the small business team, as well as our marketing, platform and CRM teams. Work with other Business Support Executives within the directorate to design team engagement activities.
You’ll have/bring
Required: Experience of working in a fast-paced, target-driven environment. Experience in similar lead generation / qualifying roles where cold calling and systematic follow-up is required. Excellent written and verbal communication skills, with an ability to engage with a varied audience. Proficient in using CRM software (Salesforce a bonus). Strong attitude for learning. A demonstrated commitment to inclusion and an understanding of structural inequalities. A commitment to improving organisational performance.
Preferred: An understanding of the issues facing small businesses in London, and the landscape of support available. A second language. Experience of organising events.
You’ll Get To join a fast paced, flexible and inclusive social enterprise Hybrid working environment 30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
Freelance Social Media Content Creator - London Overview of the team The Social Media team is responsible for creating and managing content across L&P’s social media channels. You will be working around two days per month with the team to create video content, primarily for a B2C audience. Purpose of the role To support the Social Media team with social-first content creation. You’ll be conceptualising and creating bespoke, beautiful content that inspires audiences, communicates our brand messages, reflects London’s diversity and showcases our partners. Working with the social team, you will be creating dynamic visual content that will be published across our B2B & B2C channels (organic and paid).
Key Tasks Film and edit video content for social channels from a written brief, with particular focus on Instagram Reels & TikTok Act as an on-camera host, asking questions to members of the public, showing yourself taking part in different London experiences, etc. Assist in storyboarding and conceptualising content ideas for new briefs Ensure all content is cleared for usage with the relevant permissions and model release Write engaging and informative scripts for voiceover on videos. Ability to record voiceovers is desirable.
You’ll have/bring Ability to capture, edit and optimise video and photos for social media Comfort being in front of the camera, as well as behind it Proficiency in Adobe Creative Suite (Photoshop, Premiere, Illustrator, After Effects) Excellent knowledge and understanding of social media landscape and content trends across B2B and B2C channels Hands-on experience marketing or creating content on all or most of the following: Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok and Pinterest Excellent organisational skills and a track record of delivering work on time and to budget Commitment to always following protocols and guidelines to manage corporate and reputational risk You should have your own equipment (phone or camera) for shoots. Filming requirements are 4k, 60fps and ability to shoot 9:16.
You’ll Get
