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Lloyds Banking Group
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  • Actuarial Apprenticeships  

    - Edinburgh
    -
    Actuarial Apprenticeships | Lloyds Banking Group Talent Duration :... Read More
    Actuarial Apprenticeships | Lloyds Banking Group Talent Duration : 5 years Salary: £26,500 plus fantastic benefits Locations: This role will be based in Bristol . Youll need to be flexible. Mix office and home working with our hybrid working policy. Qualifications: Study for a Level 4 Actuarial Technician followed by a d egree l evel programme. Training and costs will be taken care of. Predict the future . An...




    WHJS1_UKTJ Read Less
  • Actuarial Apprenticeships  

    - Bristol
    -
    Actuarial Apprenticeships | Lloyds Banking Group Talent Duration :... Read More
    Actuarial Apprenticeships | Lloyds Banking Group Talent Duration : 5 years Salary: £26,500 plus fantastic benefits Locations: This role will be based in Bristol . Youll need to be flexible. Mix office and home working with our hybrid working policy. Qualifications: Study for a Level 4 Actuarial Technician followed by a d egree l evel programme. Training and costs will be taken care of. Predict the future . An...




    WHJS1_UKTJ Read Less
  • Lloyds Banking Group - Customer Support - Weston Super Mare  

    - Weston-super-Mare
    Description JOB TITLE: Customer SupportLOCATION(S): Weston Super Mare.... Read More
    Description JOB TITLE: Customer SupportLOCATION(S): Weston Super Mare. Working across our Lloyds and Halifax branches within a reasonable distance. 
    HOURS: 35 hours a week, including SaturdaysWORKING PATTERN: Full-timeSALARY: £25,000 increasing to £25,750 after 6 months in role
    We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.
    About this opportunityYou’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)Grow Your Career with Our Skill Progression FrameworkAt Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.About us
    From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.What you’ll needCrucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing. The commitment to deliver on your promises and going above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 
     We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
     And it’s why we especially welcome applications from under-represented groups.
     We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
     
     We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusPrivate medical benefit with BUPAShare schemesBenefits you can adapt to your lifestyle, such as discounted shopping22 days’ holiday (increases over time), with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesSalaries are reviewed annually on 1 April as part of our annual pay review 
    Ready for a career where you can have a positive impact as you learn, grow and thrive? 
     
    Apply today and find out more.  (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Content Designer (12 Month FTC/Secondment)  

    - Leeds
    Description JOB TITLE: Content Designer (12 Month FTC/Secondment)SALAR... Read More
    Description JOB TITLE: Content Designer (12 Month FTC/Secondment)SALARY: The salary banding for this role is £59,850 - £66,500LOCATION: Bristol, Edinburgh, Leeds, Manchester HOURS: 35 hours, full timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Duration: 12 MonthsAbout this opportunity We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.You’ll be comfortable giving and receiving feedback to key internal customers across the business, and you’ll work closely with product teams to create success metrics. What will I be doing?Create engaging, readable, accessible content that gives our customers great digital experiencesDevelop genuine empathy for people, understanding their needs, aspirations and challengesTake ownership as the content expert in an agile environmentThink strategically about how our conversations can evolve, and spot opportunities for where they link into other experiencesShare expertise to help shape the overall design approachProvide consistency in the way we have conversations with customers across topics and touchpointsPromote and demonstrate how effective writing helps customers.Why Lloyds Banking GroupFrom building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.What you’ll needExperience as a UX writer, conversation designer, or content designerFamiliarity working in a complex landscape – ideally financial servicesA collaborative attitude ready to be a part of a busy multi-disciplinary teamFlexibility in writing on-brand content in multiple tones of voiceConfidence in writing concise, clear and consistent copy for different channelsThe ability to influence and manage multiple collaborators across product, risk, legal and branding teamsExperience using and collaborating in Design platforms, such as Figma.Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from underrepresented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us knowWe also offer a wide ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Operations Manager  

    - Reading
    Description Job title: Operations ManagerLocation: BasildonSalary: £65... Read More
    Description Job title: Operations ManagerLocation: BasildonSalary: £65,385 - £72,650Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Basildon office.About this opportunity:Cardnet Merchant Services is a dynamic joint venture between Lloyds Banking Group and Fiserv, focused on reshaping how businesses accept payments. We’re building a modern, customer first merchant services business, agile, digitally enabled and committed to delivering fair outcomes. As part of this journey, you’ll be joining a collaborative leadership team that values shared accountability and cross-functional delivery.As Operations Manager, you’ll lead a multi-disciplinary team to deliver operational excellence and outstanding customer experiences. You’ll play a key role in digitising our servicing model, embedding automation and AI, and driving performance across a broad operational portfolio. Working closely with colleagues across Cardnet, Lloyds Banking Group and Fiserv, you’ll help shape our servicing strategy and ensure alignment with strategic priorities.What you’ll be doing:Lead and develop a high-performing team, fostering a culture of accountability, continuous improvement and customer focusDeliver operational excellence through data-driven decisions, proactive risk management and service optimisationDrive and support change initiatives across regulatory, digital and process improvement agendasChampion digital customer experiences, workflow automation and straight-through processing journeysCollaborate with senior stakeholders across the joint venture to influence strategy and ensure seamless service deliveryMonitor and enhance customer journeys, with a strong focus on fair outcomes and support for vulnerable customersWhy Lloyds Banking Group:Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too!What you’ll need:Proven ability to lead and motivate operational teams in a complex regulated environmentStrong stakeholder management and influencing skills across complex organisational structuresDeep understanding of operational delivery, risk management and customer experienceProven leadership skills with a track record of coaching and developing talentAbility to manage competing priorities and lead through change with resilience and clarityIdeally, you will have experience of the payments and acquiring landscapeAbout working for us:Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free shares!Benefits you can adapt to your lifestyle, such as discounted shopping.30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Senior Quality Engineer  

    - Bristol
    Description JOB TITLE: Senior Quality Engineer SALARY:Regional: £70,92... Read More
    Description JOB TITLE: Senior Quality Engineer SALARY:
    Regional: £70,929–£78,810 pa 
    London: £81,999-£91,110 pa
    LOCATIONS: Bristol & London
    HOURS: Full-time – 35 hours per week 
    WORKING PATTERN: Hybrid – 40% (or two days) in one of our office locations above.ABOUT USLike the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…ABOUT THIS OPPORTUNITYAre you a Quality Engineer looking for your next role? We’ve got some exciting opportunities for Quality Engineers to join across multiple platforms.Every day will bring something new. In these roles, you’ll get to: Drive advanced software testing techniques using experience to apply test approaches such as risk based testingDevelop robust automation suites in Java/Typescript/Python using the defined LBG automation framework, solve complex framework issues, and extend existing frameworks when requiredIncorporate automated tests into the CI/CD pipeline. Apply the Automation Test Strategy to the applications under testPerform exploratory testingDesign & execute different types of complex Non-Functional testingCreate, execute and report test cases via an API, using the defined LBG test management systemMentor colleaguesCreate or accurately request complex test data, taking into account referential integrity and metadataWHAT WE’RE LOOKING FORWe’re committed to building a diverse and inclusive team, and we welcome applicants from all backgrounds. If you have experience in the following areas, we’d love to hear from you: Testing & Quality AssuranceBuilding and maintaining automation frameworks (Selenium, Cypress, Playwright, Pytest, JUnit, Appium, RestAssured)Exploratory, non-functional, and accessibility testing (performance, security, etc.)Creating, executing, and reporting test cases using tools like XrayIntegrating automated tests into CI/CD pipelinesManaging test data and environmentsProgramming & ToolsStrong programming proficiency in Python, Typescript & Java.Experience with Agile tools (Jira, Confluence)Source code management (Git, GitHub)Collaboration & Continuous ImprovementMentoring and knowledge sharing within multi-skilled teamsDriving process improvements and adopting a continuous learning mindset
    And any experience of these would be really usefulCloud experience (preferably GCP) including tools such as Composer, Dataflow, BigQuery, Harness, Docker.ABOUT WORKING FOR USOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Strategic Partnership Manager - New Business  

    - Birmingham
    Description JOB TITLE: Strategic Partnership Manager - New BusinessSAL... Read More
    Description JOB TITLE: Strategic Partnership Manager - New BusinessSALARY: Competitive package availableLOCATION: Home based with expected regular travel to partner sites throughout the UK.HOURS: Full-timeWe have an exciting opportunity to join our Merchant Services team where you could become an integral part in shaping the future of payments acceptance!About this opportunityA great opportunity has arisen for someone to join a growing Partnership team in Lloyds Merchant Services to help us grow our key partnerships. Using your extensive knowledge and experience in the payments space, you'll collaborate with internal sales and strategy teams to assess and prioritise a pipeline of partners (ISVs, PSPs, ISOs, PAAS, Plug-ins to name a few) which will give Lloyds an edge in our top sectors.This role will lead commercial and contractual negotiations to their successful outcome, liaise with technical colleagues to manage onboarding, and will engage with GTM teams for internal and external launch.What you’ll be doing:Using your expertise across Lloyd’s top sectors to identify and target applicable partnershipsLead complex negotiations and involve internal teams to support when required on legal and technical elementsRegularly collaborating with sales to understand the gaps they need to fill and how the partner team can support outputs from win/loss analysisIdentify priority partners based on internal need and your expertise on how we can solve problems better for our merchantsSupport internal sales teams by attending select meetings and conferences and being an SME on all things partnershipsSuccessfully onboard partners and set them up for success before handing over to the Third-Party Relationship Management teamCollaborate with senior leadership to align initiatives with company goals and objectivesDevelop and maintain strong relationships with key partners, ensuring long-term collaboration successRepresent Lloyds at industry events, conferences, and forums, positioning the company as a key player in the industry through thought leadership and strategic partnershipsWhy Lloyds Banking Group?We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.What You’ll NeedSubstantial experience in the payments acceptance industry and management experience in a merchant services/gateway environmentEvidence of working within third party organisations such as ISVs, ISOs, technology providers, or evidence managing relationships with these organisationsExperience working within core UK sectors such as Hospitality and RetailKnowledge on the complexities of integrations at a technical level and be fluent on challenges which can occur from a partner and merchant angleProven success in influencing or contributing to strategy at the highest levelProactive problem solver with track record of using a partner and customer centric approachExcellent communication and presentation skills, utilising Microsoft Excel, PowerPoint & PowerBI, as examplesAbout Working For UsWe also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Infrastructure Specialist - Cisco ACI  

    - Manchester
    Description About the challengeWe're looking to build a new dynamic, s... Read More
    Description About the challenge
    We're looking to build a new dynamic, scalable, software-defined and automated solution that will enable managed networks and boundary controls within the LBG data centres.
    We're embarking on a bold redesign of the current network incorporating features that allow it to be better automated, easier to manage, secure and centred around applications and application flows.
    And with your help we can make it possible...Want to know more?Our Data Centre network team is a part of the LBG networks journey to a more flexible and automated network.In order to deliver securely and at pace we’re redefining the delivery and operational capabilities of the team, based on DevOps principals and technologies.And this Technical role will be pivotal in growing, integrating and optimising our toolsets for the future...The role needs someone with a can-do mindset, someone willing to learn new skills on the job and who relishes a challenge.You'll be able to look at the big picture to enable the team to take the Software Defined Data Centre idea from a proof of concept through to a fully integrated and managed service within the bank.So, what about you?
    We know that people don't always fit neatly into roles, and we value everyone's individual skills, experiences, and knowledge - it's what makes you, you!But we're specifically looking for the following:
    • Technical experience with Cisco Data Centre architecture and design
    • Technical hands-on experience in deploying and operating Advanced CiscoInfrastructure via Automation.
    • A modern Engineering background using the latest tools and techniques.We’d also love to see experience across some of the following:
    • Experience of infrastructure as code and CI/CD
    • Scripting languages such as Shell, Python or Ansible
    • Terraform and cloud native provisioning templates.
    • Software defined and application-centric networking using spine and leaf architecture.Other useful skills could include:
    • An understanding of modern networking components
    • JIRA/Confluence, ServiceNow - Incident, Change and Problem Management
    • Knowledge surrounding the integration of Checkpoint Firewalls; and F5 Service (i.e. GTM, LTM, WAF, etc) onto Cisco ACI.
    But we're specifically looking for the following:Technical experience with Cisco Data Centre architecture and designTechnical hands-on experience in deploying and operating Advanced Cisco Infrastructure via Automation.A modern Engineering background using the latest tools and techniques.We’d also love to see experience across some of the following:Experience of infrastructure as code and CI/CDScripting languages such as Shell, Python or AnsibleTerraform and cloud native provisioning templates.Software defined and application-centric networking using spine and leaf architecture.Other useful skills could include:An understanding of modern networking componentsJIRA/Confluence, ServiceNow - Incident, Change and Problem ManagementKnowledge surrounding the integration of Checkpoint Firewalls; and F5 Service (i.e. GTM, LTM, WAF, etc) onto Cisco ACI.About working for LBG
    The environment we work in is fast paced, collaborative and dynamic: we also have fun along the way!
    We're hybrid working - so you'll need to live within a commute of a hub location to get in one or two days a week and there may be elements of out of hours working which is well compensated.
    But with a supportive and nurturing Leadership team we have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career with us as well you receiving...
    • A competitive salary
    • A performance related annual bonus
    • Generous pension contribution of up to 15%
    • 27 days holiday plus the bank holidays on top
    • A flexible cash pot (4% salary) you can spend on lifestyle benefits
    • Private health cover
    • Various share schemes, including free sharesWe're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.We’re simply committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit.So if you have the technical background we’re seeking and this opportunity appeals then get in touch, we’d love to hear from you...At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Senior UX / UI Designer (12-Month FTC)  

    - Leeds
    Description JOB TITLE: Senior UX / UI Designer (12-Month FTC)LOCATION:... Read More
    Description JOB TITLE: Senior UX / UI Designer (12-Month FTC)LOCATION: Halifax or Leeds
    SALARY: £59,850 - £66,500HOURS: Full-Time 
    DURATION: 12-Month Fixed-Term ContractWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

    About this opportunity
    As a UX / UI Designer, you’ll be responsible for the design process of a product from start to finish. With a deep understanding of customer needs and goals, you can act as the lynchpin between designers, engineers, and researchers, and help build mock - ups through wireframes and prototypes.
     This is a unique opportunity improve the journeys in which we engage our millions of customers, while supporting them with the right products, tools, and services. As a Designer you’re empathetic, strategic and collaborative. You understand how to communicate visually and engage through storytelling.
    We're keen to add to our team's reputation of delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.
     As a UX / UI Designer, it’ll be your role to:Work as part of an agile team, to help uncover priorities, visualise outcomes and define scope.Support our research team to make sure we’re led by colleague, customer and market insight.Communicate with and influence colleagues, including those who come from digital and non - digital backgrounds, to manage expectations and incorporate multiple perspectives.Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.Collaborate closely with designers, product owners and engineers across different teams.Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.Have customers’ needs in mind when defining end – to - end journeys.Map out intuitive steps in processes, such as user flows.Structure information delivery throughout the journey to define and create page level prototypes and design goals.Creating consistency and interaction techniques across channels, such as component design.
    What you'll needDemonstrable experience within Product DesignExperience of creating contributing design components into a design system.An in - depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.Interaction design and usability best - practice knowledge.User research activity awareness.Proficiency with industry standard design and business tools, such as Sketch, Figma and InVision.About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 
    We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 
    We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

    We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%Discretionary annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady to start growing with purpose? Apply today and let’s create something extraordinary together!

     At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less
  • Lloyds Banking Group - Customer Support - Lowesoft  

    - Great Yarmouth
    Description JOB TITLE: Customer SupportLOCATION(S): Lowesoft & Great Y... Read More
    Description JOB TITLE: Customer SupportLOCATION(S): Lowesoft & Great Yarmouth. Working across our Lloyds and Halifax branches within a reasonable distance. 
    HOURS: 24.5 hours a week, including SaturdaysWORKING PATTERN: Part-timeSALARY: £17,500 increasing to £18,025 after 6 months in role.About this opportunityYou’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)Grow Your Career with Our Skill Progression FrameworkAt Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.About us
    From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.What you’ll needCrucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing. The commitment to deliver on your promises and going above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 
     We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
     And it’s why we especially welcome applications from under-represented groups.
     We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
     
     We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusPrivate medical benefit with BUPAShare schemesBenefits you can adapt to your lifestyle, such as discounted shopping22 days’ holiday (increases over time), with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesSalaries are reviewed annually on 1 April as part of our annual pay review 
    Ready for a career where you can have a positive impact as you learn, grow and thrive? 
     
    Apply today and find out more.  (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less

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