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Live Nation Entertainment
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  • Marketing Intern, International  

    - London
    Description We are seeking a motivated, team player and detail-oriente... Read More
    Description We are seeking a motivated, team player and detail-oriented International Marketing Intern/Coordinator to join our international marketing team. This role is hands-on experience in developing, executing, and analysing international marketing initiatives across multiple regions. The ideal candidate is passionate about cross-cultural communication, digital marketing, project management and execution excellence and global oriented coordination, integration and executive of program and initiatives. Reporting to the International Marketing Management and Executive Vice President team, this role will be fully integration to all aspect of our international marketing business and team.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceKnowledge of business and/or marketing theories and principles either from experience or from studies.Excellent written and verbal communication skills in English; additional languages are a plus.Proven and outstanding team contribution and working skills.Familiarity with digital marketing tools (e.g., Google Analytics, SEO, social media platforms, email marketing software) would be advantageous. Strong research, organisational, and analytical skills.Ability to work collaboratively in a multicultural team and manage multiple tasks.BehavioursThe following attributes determine how the role will be carried out and are required to be a successYou will need to be committed, ambitious, passionate and determined to do great work.Strong interest in international markets, global coordination, and cross-cultural communication.What the role includesSupport, manage and coordinate international teams’ communication materials, information, reporting, and business-related toolsAssist in planning and executing international marketing programs across digital, social media, and traditional platforms.Support the localisation of marketing materials, ensuring cultural and linguistic relevance.Assist in the creation of content (social media posts, newsletters, blog articles, presentations, etc.) tailored for different regions.Collaborate with regional teams to ensure brand consistency and effective communication.Help monitor and analyse program performance metrics, preparing regular reports with insights and recommendations.Support event coordination for international meetings and conferences.Stay updated on international marketing best practices and industry trends.You can expectPractical experience in global marketing strategies.Exposure to international projects and cross-functional teams.Mentorship and training opportunities.Collaborative, and innovative work environment.Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: Monday 15th September 2025. We reserve the right to close applications at any time so encourage early application where possible.#LI-SL1 Read Less
  • Senior Account Director  

    - London
    Description The Senior Account Director will work closely with our par... Read More
    Description The Senior Account Director will work closely with our partners and internal teams to plan, agree and maximise objectives through thoughtful and long-term planning. They will be allocated partners from a range of categories such as; finance, retail, telecommunications and FMCG and will become the lead contact and trusted advisor, ensuring partners are making the most of their contracted rights throughout the year.Strong understanding of how to use these rights to hit brand objectives and KPIs are vital, as the success of this role will be measured by retention and partner happiness.This role reports Into the Head of Account Management and as Senior Account Director, you will be expected to be able to lead conversations with other senior members of the team and external business.What it’s like to work in the TeamIn Live Nation Marketing Partnerships we work with a large number of brands to deliver commercial partnerships in the live music space - yes music is at the heart of what we do, but brand strategy and searching for new, creative ways to connect brands with our passionate fans is really what makes us excited.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceExperience at a rights holder (entertainment or sport)Proven success at directing large scale and multi-year partnershipsSuperior organisation skills including managing multiple projects simultaneouslyExcellent communication skills, both written and verbalBudget planning and reportingHaving a growth-mindset, with long-term perspectiveBehavioursThe following attributes determine how the role will be carried out and are required to be a successProven ability to work calmly and efficiently under pressureProactive and solutions orientatedDetail orientated, prepared and focusedExcellent situational awarenessMotivated to do your job to an excellent standardWhat the role includesManagement and accountability of a portfolio of varied clientsDevelop and maintain relationships with key Live Nation teams to ensure the desired program delivery and results for clientsDevelop detailed understanding of client’s business and identify opportunities for business and/or brand growth through entertainment marketing programsAssist clients in achieving ROI goals that will ensure maximum renewal opportunityThis role is part of a hardworking machine, therefore collaboration and team work Is vitalEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: 15TH SEPTEMBER 2025. We reserve the right to close application at any time.#LI-SL1 Read Less
  • Description The Licensing Co-ordinator (also referred to as Operations... Read More
    Description The Licensing Co-ordinator (also referred to as Operations Coordinator/Licensing Compliance) is a key part of the planning team for their events. The main aim of the role is to be involved with the operational planning of the event, ensure compliance with the licence and Event Management Plan and ensure strong agency liaison for Latitude Festival, whilst also being involved with other Festival Republic shows throughout the summer. Who you areYou may have previous experience in the following roles: event coordination; project administration or management; local authority licensing department; licence compliance; health and safetyCompetencies / Skills / Knowledge / ExperienceEssentialExceptional organisational and administrative skillsDetailed workJoined up thinkingAbility to prioritise and meet deadlinesWorking under pressure / in a pressurized environmentDesirableDemonstrable experience and knowledge of eventsExperience working with the local authority and agenciesExcellent IT skillsBehavioursExcellent communication skillsExceptional attention to detail and accuracyExceptional organisational and administrative skills with the ability to prioritiseLevel-headednessJoined up thinking and analytical skillsProactive approach to problem solvingWhat the role includesAssisting the Event Manager as delegated to achieve the planning of the event in relation to welfare, campsite stewards, arena stewards, key staff (zone managers, campsite managers etc), traffic / parking team, traffic co-ordinator, road signage, information team, lost property / left luggage / confiscations (if required), lost children team, water safety team, noise consultants, noise at work team, alcohol compliance team (if required), gas safety inspectors, structural engineers, pyro consultant (if required), CCTV (in conjunction with Production), food safety / EHO teams, mystery shoppers and misc welfare teams ie Samaritans, Salvation Army, table top facilitator etc plus negotiating and ordering the onsite requirements for all of the aboveAssisting the Event Manager as delegated to achieve the final details of the planning of the event in relation to security, security co-ordinators, eviction team, medical team, fire team. These deals will be done in the first instance by the Head of Health and Safety and Security.Writing and updating the Event Management Plan and associated appendices along with other key submitted documents in conjunction with the Event ManagerThe compliance of the event with all licensing and legal obligations as well as all other commitments made in the Event Management Plan and associated appendices along with other key submitted documents, action points from agency meetings etcStrong liaison with statutory and non-statutory local agencies (e.g. police, fire, ambulance service, landowner, environmental health, licensing, building control, emergency planning, planning and Highways Agency where required) in conjunction with the Event Manager to include attendance at Safety Advisory Group meetings and individual meetings with agencies as required and regular updates by email / phoneThe implementation of policies in conjunction with the Event Manager and the rest of the teamKeeping abreast of licensing developments and other relevant legislation and guidance and implementing as requiredEnsuring contractor and staff compliance with licensing conditions, policies and other commitments made by making their compliance part of the condition of contract with them and by then monitoring, auditing and managing throughoutRegular liaison with and progress reports to the Event ManagerApplying for traffic regulation orders, footpath closures and other orders as requiredOrganising and taking minutes for meetings as required, or delegating as required to the Production & Licensing AssistantFollowing up on all action points from debriefs, agency meetings, internal meetings and so onEnsuring compliance with disability legislation and liaising with disabled access co-ordinator (or equivalent) to ensure all briefings / infrastructure organisedCollating and booking the requirements for all licensing contractors and servicesTraffic and transport planning and implementation will normally be covered by an external company or Traffic Coordinator but some tasks may need to fall to the Event Manager and therefore the Licensing Co-ordinator particularly in relation to onsite traffic, parking etcNegotiating and agreeing best prices for each contract using agreed rates under group buying deals where applicable, raising purchase orders and liaising with accounts over payment schedules. Keeping track of whether all purchase orders have come back signedSending out confirmation letters, purchase orders and relevant Health & Safety paperwork and ensuring that any additional documentation required as a condition of contract is includedOrganising CRB / PNC checks if requiredEnsuring all bar / trader / sponsor concessions onsite are run according to the DPS contract and relevant legislation / terms of tradingIn conjunction with the Event Manager, liaison with local residents via the Parish Councils and direct in the case of neighbours, to include the administration of reduced price residents’ ticketsIn conjunction with the Event Manager, PPL licence application and gathering of PRS information if requiredIn conjunction with the Event Manager, submitting films to the local authority for classification as required and ensuring complianceThe recruitment of licensing office staff as required and management of team on site Assisting with budget preparation and updating on an on-going basis as delegatedPreparing and updating contact list and production schedule throughout and feeding into main version held by Production Co-ordinatorMaintaining up to date guest ticket databaseInvestigating and managing complaints post festivalCollecting and collating all debriefs post festivalPreparation of a debrief report on improvements for the following yearOrganising planning meeting with Melvin Benn to consider key points from all debriefs for following yearAchieving tasks, targets and deadlines outlined as part of the event timelineAd hoc tasks as requiredExtra responsibilities during the event onsiteManaging the Latitude Festival Licensing OfficeLiaison with all contractors and organisations on behalf of Latitude FestivalOrganisation of Table Top ExerciseChairing onsite SAG/agency meetingsLive dealing with Complaints / Feedback if relevantOn Site AuditAd hoc tasks as requiredEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyFestival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.APPLICATION DEADLINE: 15TH SEPTEMBER 2025. We reserve the right to close applications at any time. #LI-SL1#FestivalRepublic Read Less
  • THE JOB The Client Account Manager -Theatre, Arts & Comedy handles a v... Read More
    THE JOB The Client Account Manager -Theatre, Arts & Comedy handles a variety of accounts of our clients and system venues by providing a pro-active, customer and business-focused Client Account Management solution across Ticketmaster’s client base, whilst promoting the highest standards of customer service at all times. The overall aim of this role is to achieve the operational, financial, and business objectives of the Company. The primary focus of this role is dealing with clients in the Theatre, Arts and Comedy genre, and includes venues and promoters in London’s West End and regional venues throughout the UK.Ticketmaster UK, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.WHAT YOU WILL BE DOING To satisfy, retain and develop client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution.To deal with event set-up for London West End, regional theatre and attractions clients via API access, and coordinate event changes and customer refunds and exchanges with clients and Ticketmaster’s contact centre.To act as the main client contact for Ticketmaster’s comedy clients in the setting up and managing our one-off events, festivals and comedy tours across the UK, managing all aspects of event set-up, inventory management, customer contact and problem solving, and ticket fulfilment.To develop and maintain an in-depth understanding of each client’s business needs in both theatre and comedy whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices.To regularly review and update all client information/deal sheets in conjunction with the Senior Client Account Manager to include contractual information and service charges applied therein.To effectively monitor and control available ticket inventory with a view to maximising its retail potential.To take ownership of, and responsibility for, each event on-sale to include being present for the duration of the on-sale period as directed by the Client Services management.To ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre and e-commerce platforms, prior to on-sale and during the life cycle of each eventTo take ownership of, and responsibility for, notifying internal departments of all cancelled/amended events to include, but not limited to, assisting customer services in identification of affected customers if needed and agreed communication procedures.To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams and Event Operations Marketplace SupportTo ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)To manage, process and respond to all in-bound client related communications using both Outlook and Salesforce in an efficient and courteous manner whilst adhering to service level agreements (internal/external).To plan and manage event day box offices (venue based and ‘green field’ sites) in conjunction with the Senior Client Account Manager as directed by the Head of Theatre Arts & Comedy.To promote, and offer, the highest level of customer service standards at all times to both internal and external customers.To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager & Client Services ManagerTo seek ways in which to continuously improve personal, team and business performance and to strive for cost-effectiveness.To assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Client Services ManagersTo comply with all Company policies as directed by Human Resources to include, but not limited to, the Company’s Health and Safety PolicyTo ensure that a clean, tidy, safe, and secure working environment is maintained at all timesTo ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costsTo represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and DirectorsTo undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the CompanyWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)I.T. literate -Windows Office Suite (Word, Excel, and Outlook)Proven experience in the Ticketing IndustryExperience of using the Ticketmaster HOST ticketing system is an advantage.YOU (BEHAVIOURAL SKILLS) A highly motivated and conscientious individualExcellent communication, inter-personal and customer care skillsA pro-active nature to include a flexible approach to hours of work and location of dutiesAbility to use self-initiative as well as work within a teamExcellent time management skillsA calm, patient, and professional mannerConfident telephone mannerConfident in dealing with the general public face to faceGood organisational skills, with a high level of attention to detailLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#TM
    #LI-CG1 Read Less
  • Head of Customer Experience  

    - London
    Description We are seeking a confident, resilient, and strategically m... Read More
    Description We are seeking a confident, resilient, and strategically minded Head of Customer Experience to lead the transformation and ongoing excellence of customer service across Live Nation UK. This role will be responsible for setting the central strategy for customer service across our venues, festivals, and touring events—ensuring that every fan interaction, from pre-purchase to post-event, is handled with care, consistency, and professionalism.This is not a contact centre management role, instead, this role delivers impact through strategic leadership, influence, and collaboration—ensuring customer service is delivered through teams across the business to a consistently high standard.The successful candidate will have a proven background in high-profile, high-volume customer service environments, ideally within live events, entertainment, or hospitality. They will be a credible and authoritative voice across the business, acting as the central subject matter expert and guiding teams through complex, high-pressure customer scenarios.You will work closely with internal teams—including venue, festival, and event teams—as well as with our partners at Ticketmaster, ensuring alignment and collaboration across all customer touchpoints. You will also act as a key escalation point for serious or sensitive customer service issues, providing guidance and leadership in high-pressure scenarios.This role requires someone with exceptional written and verbal communication skills, and the ability to represent the business confidently in both internal and external conversations. You will work closely with PR, Communications, Legal, and Health & Safety teams to ensure that customer service responses are coordinated, compliant, and reputationally sound.You will lead Live Nation UK’s relationship with The Society of Ticket Agents and Retailers (STAR), managing dispute resolution and representing the business in industry-wide conversations. Additionally, the role will oversee customer service escalations related to touring shows, working with promoters and ticketing teams to resolve issues effectively.A key part of this role will be monitoring customer contact trends across the UK & Ireland business, identifying opportunities to reduce complaints, improve service information, and optimise the customer journey. You will lead on the utilisation of best practice in customer service tools and CRM systems, with significant super-user experience in Zendesk strongly preferred. You’ll ensure that systems are used effectively to manage cases, track performance, and deliver consistent service across the business.The successful candidate will be emotionally intelligent, able to advocate for the customer while balancing the needs of the business and will be an expert in stakeholder relations—ensuring that all relevant parties are informed, aligned, and supported throughout the customer service lifecycle.What it’s like to work in the TeamThe Head of Customer Experience will be an integral member of the Customer Experience team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the Fan First across our business.The visitors to our venues and festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences.’To do this we strive to always embody our Fan First Values:We care: we genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.We communicate: we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.We take ownership: we take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities.We add value: we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value.We do what’s right: we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.Who you areCompetencies / Skills / Knowledge / ExperienceSignificant experience in leading customer service strategy in a high-volume, high-profile environment—ideally within live events, entertainment, or hospitality.Proven ability to lead through influence, with credibility and confidence at all levels of the business.Strong understanding of customer service operations, escalation management, and crisis communications.Experience working with ticketing platforms and third-party service providers.Familiarity with STAR and industry best practices in dispute resolution preferred.Excellent communication, stakeholder management, and problem-solving skills.Experience working closely with PR, Communications, Legal, and Health & Safety teams.Exceptional written and verbal communication standards.Expertise in stakeholder relations and coordination across departments.Technically proficient – champions best practice in CRM systems and tools, with Zendesk expertise.BehavioursThe following attributes determine how the role will be carried out and are required to be a successResilient, calm under pressure, and decisive in high-stakes situations.Emotional intelligence to advocate for the customer while balancing business needs.Strategic and visionary – sets the direction for customer service and inspires others to follow.Credible and influential – trusted by stakeholders and able to lead without direct authority.Resilient and decisive – handles pressure with confidence and clarity.Customer- obsessed – always advocates for the fan and seeks to improve their experience.Collaborative – builds strong relationships across teams and functions.Solutions-focused – tackles problems head-on and drives continuous improvement.Professional and composed – represents the business with integrity and care in sensitive situations.What the role includesCustomer Service Strategy and LeadershipSet the central strategy and vision for customer service across Live Nation UK’s venues, festivals, and events.Act as the subject matter expert and internal consultant for all customer service-related matters.Ensure alignment with Ticketmaster’s Fan Experience and Customer Service teams to deliver a seamless customer journey.Monitor and challenge customer service performance across the business, supporting teams to meet and exceed SLAs.Escalation and Crisis ManagementServe as a central point of escalation for serious or complex customer service issues.Provide guidance and support to event teams during high-volume or high-risk customer service scenarios.Lead on customer service crisis communications and response planning, ensuring consistency and professionalism under pressure.Training, Support and GovernanceDevelop and communicate clear escalation pathways for customer complaints across all teams and departments.Support the training and upskilling of teams to ensure consistent handling of customer issues.Act as a central ‘head office’ escalation point for complaints requiring central oversight or resolution.Stakeholder Engagement and Industry RepresentationBuild strong working relationships with internal stakeholders across operations, ticketing, marketing, and production.Act as the primary liaison with The Society of Ticket Agents and Retailers (STAR), leading on dispute resolution for Live Nation UK.Manage customer service escalations related to touring shows, working closely with promoters and ticketing teams.Monitoring and Continuous ImprovementMonitor customer contact volumes and case trends across the UK & Ireland business.Identify opportunities to reduce complaints, improve service information, and enhance the customer journey.Provide regular reporting and recommendations to senior leadership on customer service performance and improvement areas.CRM Systems and ToolsLead on the utilisation of best practice in customer service tools and CRM systems.Ensure systems are used effectively to manage cases, track performance, and deliver consistent service.Significant super-user experience in Zendesk strongly preferred.Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: 10th September 2025. We reserve the rights to close applications at any time.#LI-SL1 Read Less
  • Accounts Payable Manager  

    - London
    Job Summary:Company: Academy Music Group Location: Brixton, LondonRepo... Read More
    Job Summary:Company: Academy Music Group Location: Brixton, LondonReports to: Financial ControllerWorking hours: Full timeJob type: PermanentRoleThe Accounts Payable Manager (AP Manager) looks after the Accounts Payable function within the Finance Team of Academy Music Group. Requiring a high level of attention to detail and organisation, the role is to ensure timely and accurate payments to suppliers, investigate AP queries, and to supervise and manage the AP Clerks ensuring that they are well trained and supported.Our TeamThe team comprises approximately 17 individuals with a wealth of experience working within Academy Music Group/Live Nation and other organisations.Whilst the role has ownership of specific functions, the emphasis within the Finance department is on teamwork. The smooth running of the department, and the company, is dependent on all individuals focusing on team goals as well as individual. This is particularly important around tight deadlines, at month end, and year end. We support each other by maintaining an approachable atmosphere and are committed to building authentic and valuable relationships within the team.About YouCompetencies / Skills / Knowledge / Experience Essential:Experience working in a busy AP teamComputer literacy – Excel, OutlookStrong administration and time management skillsDesirable:SOX (Sarbanes Oxley) experienceExperience using OracleExperience using InspyrusSupervisory experienceExperience using SAP ConcurSuitable candidates may have held jobs with titles similar to: Accounts Payable Clerk, Accounts Payable Accountant, Accounts Payable Manager.Behaviours Thrives in a very fast- paced environment with tight deadlinesStrong attention to detailDetailed and thorough approachAbility to work on own initiative and self-motivation to meet challenging deadlinesTeam player and leaderships qualities with a positive attitudeWhat the Role InvolvesManaging the AP function of the Finance Team, reviewing processes, identifying/proposing process improvementsManaging and reviewing expenses in SAP Concur for approvals, coding, and paymentSetting up payments for – Bacs runs, same day payments, and international paymentsMaintain/Supervise the shared AP email inbox, ensuring that invoices and queries are dealt with in a timely mannerInputting invoice onto Oracle/InspyrusTraining new AP ClerksManaging and supporting AP Clerks, reviewing their work and ensuring that tasks are completed accurately and within deadlinesAssisting with, and responding to, queries from internal and external stakeholdersCompleting monthly creditor reconciliations from supplier statementsReviewing and maintaining system information such as Inspyrus approvals and Oracle suppliersRegularly reviewing and maintaining purchase ledgers for inaccuracies and aging invoices, ensuring that they are neat and accurateReviewing and approving Oracle supplier set upsReviewing and processing expense paymentsComplying with all relevant SOX proceduresOther ad-hoc duties as requiredEqual OpportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Reality CheckWhile this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.Our CompanyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.APPLICATION DEADLINE: Sunday 14th September 2025. We reserve the right to close applications at any time so encourage early application where possible.#LI-SL1#AMG Read Less
  • Box Office Manager  

    - Birmingham
    Job Summary:Venue: O2 Institute Birmingham Company: Academy Music Grou... Read More
    Job Summary:Venue: O2 Institute Birmingham Company: Academy Music Group Location: Birmingham Reports to: General ManagerWorking hours: Full-timeThe roleThe Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers. Our teamO2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you Experience in a box office environment within the live entertainment industry Significant experience in ticketing platformsProven track record in customer service Proficient in Microsoft Office packages Strong communication and diplomacy skillsOutstanding attention to detail What we need Strong client and customer service experience Demonstrable leadership and motivation of othersPassion and enthusiasm for the live events industry Flexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationships A proactive organiser in problem-solving who can negotiate solutions What you’ll be doing Manage an efficient and smooth box office service Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsFirst-class customer service Maintain first-rate relationships with clients, partners, and audiencesEnsure accurate and timely sales of all ticketed events Monitor ticket allocations to maximise sales through TicketmasterEnsure all paperwork and reporting is completed and professionally retained Supervise and train all casual box office employees Proactively manage all accessible ticketing requirements and communications Financial reporting and administrationReconciliation and cash management Management of ticket stock and Ticketmaster equipment Support the Company’s charitable and guest ticketing services Troubleshoot and report technical issues Work collaboratively with the venue team, partners and Company head office • Publicly represent the venue and Company in a professional manner Equal opportunities We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Reality checkWhile this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.Our companyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media.#AMG#LI-SL1 Read Less
  • THE JOB We are looking for an experienced and enthusiastic Senior Back... Read More
    THE JOB We are looking for an experienced and enthusiastic Senior Backend Engineer to join the team that powers Ticketmaster’s fan shopping experience. This role focuses on building and enhancing the systems and services that underpin our web and mobile platforms – including event discovery, pricing, availability, and transaction processing.
     You’ll be instrumental in designing and implementing backend microservices using Java and Spring, working with Kafka streams and AWS serverless technologies. You’ll collaborate with multiple internal teams and help shape architectural decisions that ensure performance, scalability, and resilience. It’s an exciting time to join as we continue to evolve our technology to deliver world-class experiences for millions of fans.
     WHAT YOU WILL BE DOINGDevelop, deploy and maintain highly available Java-based microservices that support our marketplace.Design scalable systems using cloud-native architecture (AWS Lambda, Step Functions, AppSync, API Gateway).Implement real-time, event-driven services using Kafka and Kafka Streams.Write clean, efficient code and perform code reviews to maintain high standards of quality.Collaborate with frontend teams to support integration with React-based applications.Contribute to system design, architecture discussions, and technical decision-making.Monitor and optimise service performance using observability tools (Open Telemetry, logging, and metrics).Support Kubernetes-based deployments and infrastructure using EKS.Provide mentorship to junior engineers and lead by example.Work closely with cross-functional teams including Product, UX, QA, and other Engineering groups.Participate in Agile ceremonies, sprint planning, and retrospectives.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Strong experience in Java (preferably using Spring Boot and Maven).Hands-on experience with event-driven architectures and stream processing using Kafka.Experience deploying applications on AWS and using services like Lambda, Step Functions, AppSync, and API Gateway.Familiarity with containerisation and orchestration (Docker, Kubernetes).Solid JavaScript and Node.js knowledge, ideally with exposure to React or Next.js for SDK integrations.Strong understanding of system design, data structures, and scalable architecture.Experience working in Agile development environments.Previous experience in high-traffic or real-time systems is highly desirable.Bachelor's degree in Computer Science or equivalent practical experience.YOU (BEHAVIOURAL SKILLS)Collaborates effectively across teams and disciplines (Teamwork).Demonstrates ownership and reliability in delivering work (Reliability).Communicates clearly and transparently with technical and non-technical stakeholders (Integrity).Shows a continuous improvement mindset and is open to learning and feedback (Belonging).Thrives in a fast-paced environment with a passion for solving complex challenges.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
     EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote Read Less
  • THE JOB We are seeking a highly motivated and detail-oriented Security... Read More
    THE JOB We are seeking a highly motivated and detail-oriented Security Analyst specializing in Vulnerability Management to join our cybersecurity team. As a Vulnerability Management Security Analyst, you will play a crucial role in identifying, evaluating, and mitigating security risks associated with vulnerabilities and defects throughout the LNE organization. You will work closely with cross-functional teams across geographical regions to ensure that vulnerabilities are effectively prioritized, remediated, and monitored to protect the organization’s assets and sensitive data. As a part of this role, the candidate will be required to clearly and effectively communicate the business impact and urgency of security defects, while closely following the defined risk management process.WHAT THIS ROLE WILL DOResponsibilities:Vulnerability Identification & Assessment:
    Identify, assess, and classify vulnerabilities across the organization’s network, systems, applications, and databases using automated vulnerability scanning tools (e.g., Tenable, CrowdStrike, Armis, etc.).Vulnerability Analysis & Prioritization:
    Analyze discovered vulnerabilities and provide risk-based assessments to determine severity and potential impact on business operations.
    Collaborate with system owners and stakeholders to ensure appropriate prioritization based on criticality and business impact.Patch Management & Remediation:
    Work with internal teams to coordinate patch management processes, ensuring that vulnerabilities are remediated in a timely and efficient manner.
    Develop and track vulnerability remediation plans, providing regular status updates and ensuring completion.Risk Reporting & Documentation:
    Prepare detailed reports and presentations for management, highlighting the status of vulnerabilities, trends, and risks.
    Maintain up-to-date vulnerability management documentation, including vulnerability inventories, patch status, and remediation timelines.Security Tools & Technologies:
    Leverage security tools and platforms to monitor and manage vulnerabilities, staying updated on emerging threats and vulnerabilities in the cybersecurity landscape.Collaboration & Training:
    Work closely with IT, development, and operations teams to integrate vulnerability management practices into the software development lifecycle (SDLC) and system administration processes.
    Provide guidance and training to staff on best practices for vulnerability identification, patching, and mitigation.Compliance & Standards Adherence:
    Ensure that vulnerability management practices align with industry best practices, regulatory requirements (e.g., PCI-DSS, HIPAA, GDPR), and internal security policies.
    Assist with internal audits and compliance assessments as required.WHAT THIS PERSON WILL BRINGExperience in cybersecurity, with a focus on vulnerability management and risk assessment.Understanding of common vulnerabilities and exposures (CVEs) and related risk assessment methodologies.Familiarity of security frameworks and standards (e.g., NIST, CIS, ISO 27001).Experience using vulnerability scanning tools (e.g., Tenable, Nessus, CrowdStrike, Armis).Familiarity with patch management processes and remediation strategies.Strong analytical, problem-solving, and troubleshooting skills.Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.Highly responsive, process-oriented, and proactiveStrong analytical and interpersonal characteristicsAbility to work both independently and collaborativelyEthical character with ability to keep information confidentialPassionate about cyber security, a desire to protect and help people; positive attitude and enjoys constantly learningWilling to respond to emergency situations off-hoursEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Read Less
  • Lead Detection and Response Analyst  

    - London
    Job Summary:Who are we?Live Nation Entertainment is the world’s leadin... Read More
    Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. .Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! As a UK/EMEA Lead DART Analyst, you will serve as the bridge between frontline analysts and DART management, helping guide real-time incident response, providing mentorship and quality assurance across shifts, and contributing to process development and strategic improvement. You will lead shift operations, act as an escalation point for complex investigations, and ensure consistent application of incident response processes across global teams.Key ResponsibilitiesOperational Leadership● Coordinate daily DART shift activities to ensure smooth operations and adequate coverage.● Act as an escalation point for high-priority security alerts and investigations.● Act as an Incident Commander to ensure the incident investigation process is streamlined and completed from start to finish.● Conduct QA reviews on tickets to ensure accuracy, completeness, and adherence to IR procedures.● Lead shift handovers, ensuring continuity and communication across regions.Incident Response● Monitor and triage security alerts using SIEM, EDR, and NDR platforms.● Perform in-depth investigations into potential threats, applying TTP-based analysis and leveraging internal tools.● Collaborate with business units and technical teams during incident response to gather context and execute containment or remediation.● Provide structured documentation and recommendations post-incident.Team Support & Development● Mentor junior and mid-level analysts during investigations and incident response.● Support onboarding and continuous training through documentation, coaching, and hands-on guidance.● Promote a culture of collaboration, accountability, and continuous improvement across shifts.Process & Tooling Contribution● Help identify tooling or workflow gaps; provide recommendations to the Defense and Response Team/Detection and Response Enginnering Manager for improvements.● Contribute to the creation and refinement of playbooks and operational procedures.● Participate in tuning detection content and use-case development in partnership with threat detection teams.Reporting & Metrics● Assist in tracking key performance indicators (Time to Detect, Time to Resolve, Escalation Ratios, etc.).● Support reporting functions by summarizing incidents and shift activities in alignment with team OKRs.Required Qualifications● Bachelor's degree (or higher) in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field and/or 5+ years of experience in a cybersecurity analyst role, with at least 2 years in a lead or senior-level capacity.● Proven hands-on experience with SIEM, EDR, NDR, and DFIR toolsets.● In-depth understanding of attacker TTPs (MITRE ATT&CK) and strong investigative mindset.● Experience responding to incidents in cloud environments (AWS, Azure, GCP).● Excellent written and verbal communication skills, especially in cross-functional and high-pressure scenarios.● Ability to guide and inspire analysts of varying experience levels.Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany