Summary
£28, - £30, per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work.
Just like you.An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family. At Lidl, we put the SUPER in supermarket! We want to offer our customers the best value for money by operating our business in a simple and sustainable way. We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible. At Customer Care, we want all our customers to feel like HEROES ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year . Our success is down to our colleagues, and everyone works hard to achieve the highest standards possible. In return we offer up to two days working from home per week (pro rata), a comprehensive 4-week training programme and a warm welcome to our award-winning team.Please note that this is a shift-based role and will include weekend working on a flexible basis, the shift patterns will include:Monday - Saturday are various shifts between 8am - 6pmSunday shifts are between 8:30am - 5pmWhat you'll do
Deliver outstanding Customer CareAnswer customer calls and written contacts via phone, email and live webchatDeal effectively and efficiently with all manner of enquiries and complaints relating our products, our stores, Lidl plus APPAbility to work towards individual targets to achieve department goalsLiaising with internal departments across the businessPotential opportunities to progress internally to social media, escalated complaints or management teams. What you'll need
Significant Customer Care experience in a fast-paced environment is beneficialExcellent verbal and written communication skillsPassionate, positive and confident in all that you doCompetent knowledge of Microsoft Office, including Excel, Outlook and TeamsStrong attention to detail and high level of quality awarenessReliable and conscientious team playerStrong multi-tasking and time management skillsWhat you'll receive
30 days holiday (pro rata)10% in-store discountEnhanced family leavePension scheme
Plus, more of the perks you deserveDisclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
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