In Japan, there is a deep-rooted culture called omotenashi, meaning to ‘wholeheartedly look after guests’. As a Showroom Host, you are a central member of the team and a first point of contact for our customers.
Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their inquiries and setting the benchmark for the customer experience they expect. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for Lexus Sheffield. You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment. We are all Brand Ambassadors and live and breathe the Lexus brand and values and are by nature passionate about the products and services that we offer.
Joining us as a Host offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota/Lexus are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner! Does this sound like you? A passion for automotive retail and a willingness to delight customers
Enjoy constantly meeting new people and building rapport and connections
Have strong communication skills and like making people feel welcome and comfortable
Enjoy working as part of a cohesive team
Organised, professional and enjoy keeping your workspace neat and functional
Looking for a long-term career in an industry leading automotive environment Highlights of what you will do in your Job Greets and welcomes all customers and visitors on arrival into the showroom, and ensures they are guided to the right person at an early stage in the customer journey
Manages several sets of visitors and ensures wait times are kept to a minimum
Ensures customers are offered refreshments
Encourages customers to engage with the product and services in a relaxed environment
Handles basic queries on product, using supporting information, so the customer feels they have been professionally dealt with
Determines the next appropriate interaction to ensure the customer experience is personalised and efficient
Briefs and updates the relevant specialist and updates sales executives on customer needs
Manages and co-ordinates the showroom environment and ambience and ensures the showroom is clean and tidy in accordance with operational guidelines
Handles inbound telephone calls and directs to relevant colleagues
Works with the showroom team to support promotions and events, ensuring brochures are up to date and in the right place
Aware of ‘Voice of the Customer’ data which helps inform your approach to the customer
Maintains accurate customer records, keeping them up to date
Attends training and meetings to continuously learn and gain product knowledge to enable progression in the role
Works as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues
Basic admin and service understanding to further support the operations of the business. Personal Skills Excellent communicator
Empathetic, able to anticipate and be authentic in looking after your guests
Team Player
Friendly, engaging and approachable
Proactive and helpful
Excellent organisational skills
Efficient under pressure Essential job criteria Location of Sheffield.
Eligibility to work in the UK.
Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication Experience and Qualifications Good level of general education; ideally GCSE English and Maths
Good IT and administrative skills
Previous relevant experience within customer services or logistics
Interests that support your work life balance
Clean UK recognised driving licence Experience and Qualifications Contributory Pension/life assurance scheme 4% for 4%
Training and on-going development with the Award-Winning Toyota/ Lexus Academy
Opportunities for career progression
25 holiday days plus bank holidays
CEM bonus to be introduced Ideally 8:30-17:00 can be flexible Renumeration and Benefits Brand Lexus
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