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Lendable
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  • Regional Account Manager  

    hackajob is collaborating with Lendable to connect them with exception... Read More
    hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the Role We are one of the fastest growing auto finance companies in the UK - we currently operate in broker channels as well as key dealer accounts, and are now looking for top quality Regional Managers to help us grow our product in the independent dealer network. We are seeking a highly motivated and commercially driven Regional Account Manager to lead new business acquisition across an assigned territory within the motor finance sector. This is a role focused on building and managing a presence in dealerships - approximately 70% of the role’s focus will be dedicated to winning new dealer relationships and generating new business opportunities, and 30% focused on managing and developing existing accounts. The successful candidate will play a key role in expanding market presence, increasing dealer partnerships, and driving finance volumes in a compliant and sustainable way through proactive business development activity and account management. Volumes delivered must be consistent with the FCA's Consumer Duty, fair value, and good customer outcomes. Key Responsibilities New Business Development (70%) Identify, target, and acquire new franchised and independent motor dealer partnerships across the region Build and maintain a strong pipeline of prospective dealer accounts Conduct regular field visits, networking activity, and outbound prospecting to generate new opportunities Deliver compelling presentations and commercial proposals to dealer principals and senior stakeholders Negotiate commercial terms and onboard new dealer partners effectively Support introducer due diligence on prospective dealers — FCA permissions, SAF Approved status, financial standing, complaints history and governance — and decline opportunities that don't meet our standards Grow finance penetration through quality applications and well-matched customer outcomes within newly acquired accounts Monitor market trends, competitor activity, and regional opportunities to maximise growth Account Management (30%) Maintain and develop relationships with existing dealer partners Support dealers with product training, process improvements, and performance management Conduct regular account reviews to ensure good regulatory oversight and identify opportunities for additional growth Ensure high levels of service and responsiveness across the dealer network Work collaboratively with internal operations, and support teams to deliver an excellent partner experience Support monitoring of dealer conduct indicators — application quality, cancellations, early settlements, complaints, vulnerable customer handling — and act on early warning signs Collect feedback and ideas for product improvement to feedback into the Product team Key Skills fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials Read Less
  • Video Producer  

    - Greater London
    hackajob is collaborating with Lendable to connect them with exception... Read More
    hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role We’re entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketing function being built out at pace under a newly-appointed CMO. This is one of the most exciting marketing builds in UK fintech right now, with the financial strength, customer base, and product depth to back it up. Video is going to be central to how we grow, across paid social, organic, brand campaigns and lifecycle, and we’re building the in-house production capability to power it. We’re looking for a Video Producer to join our creative pod and own video output end-to-end: planning, shooting, editing and producing video that drives measurable growth and shapes how customers experience the Zable brand. This is the chance to build the in-house video function from scratch in a category-defining consumer fintech. What we're looking for: Essential: 3+ years of video production experience for a consumer brand, agency or in-house creative team End-to-end skills, concepting, shooting, directing talent, editing, motion, exporting A reel showing range across paid social, brand, UGC-style and longer-form video Proficient in Premiere or DaVinci, After Effects, and modern motion tools Strong intuition for what makes video work on different platforms (Meta, TikTok, YouTube, Reels) Demonstrable use of AI video tools (e.g. Runway, Sora, ElevenLabs, Topaz) in your workflow Comfortable on set, briefing crew, directing talent, troubleshooting Desirable: Experience working with creators, influencers and UGC partners Experience in regulated industries (fintech, healthcare, telco) Lighting and audio experience for in-office and on-location shoots Experience setting up an in-house production studio or workflow from scratch You’re a good fit if you’re: A storyteller first, technician second Hands-on and resourceful, you make great work without a 50-person crew Fast and iterative, you ship and learn rather than chase perfection Excited by creator culture and modern internet video Curious about AI and how it changes the production cost curve What you'll be doing Production: Concept, shoot and edit video for paid (primarily Meta and TikTok), organic and lifecycle channels Produce brand video, campaigns, founder content, product films Manage on-set production: location, talent, kit, schedule Iteration fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials Read Less
  • Senior Product Manager - UK Cards  

    - Greater London
    hackajob is collaborating with Lendable to connect them with exception... Read More
    hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role We’re looking for a Product Manager to help shape and grow the UK Cards product. This is not a traditional PM role focused on roadmap management, stakeholder coordination or writing tickets. We are looking for someone who thinks like an owner and operates like a builder. You should be someone who naturally questions how things work, challenges assumptions and looks for practical ways to improve the product. You will work closely with engineering, operations, data, finance and commercial teams to identify problems, validate opportunities and drive execution across the Cards business. The role combines product thinking, experimentation, problem solving and AI tooling. If you are excited by fintech, lending and building products in a fast moving environment, this role offers significant ownership and impact. What you'll be doing This role will cover a broad range of work across the UK Cards product. Driving product and growth initiatives You will identify opportunities to improve customer experience, engagement, conversion and business performance. Examples include: Designing and running experiments across acquisition, onboarding, engagement and retention Improving customer journeys, product features and servicing experiences Using data and customer insights to prioritise product opportunities Defining MVPs and validating ideas before committing engineering resources Working closely with engineering teams to deliver high impact improvements Building operational leverage and AI-enabled workflows We want someone who actively looks for smarter and more scalable ways to work. Examples include: Improving internal tooling and operational workflows Driving adoption of AI tools across the team (Claude, Cursor and other emerging tooling) Supporting development of AI-powered customer support and servicing Automating manual operational processes where possible Helping teams make faster and better decisions through better workflows Owning cross functional problem solving The role requires operating across product, operations, finance, capital markets and customer servicing. Examples include: Identifying operational bottlenecks and driving improvements Coordinating complex initiatives across multiple teams Translating ambiguous business problems into impactful plans Balancing customer outcomes with commercial and operational constraints A core part of the role is continuously challenging how things are done today and helping the organisation operate in simpler, faster and more effective ways. Who this role is for This role is designed for someone who wants significant ownership and enjoys solving hard problems in fast moving environments. Typical profile 4+ years of experience in product, strategy, consulting, analytics or startup environments Experience owning products or growth initiatives Strong interest in fintech, lending and technology Comfortable working across both strategy and execution Curious about AI and how new tools can improve product development Interested in building and scaling products with real business impact You should be someone who Thinks from first principles rather than accepting how things currently work Challenges assumptions and asks high quality questions Enjoys solving ambiguous and messy problems Uses data confidently to make decisions Moves quickly and tests ideas pragmatically Is highly ownership and execution focused Can operate independently with broad direction Communicates clearly across technical and non technical teams Is comfortable switching between product, operational and commercial contexts Why this role is interesting You will get exposure to: How consumer lending and credit cards work in practice Building and scaling one of the UK’s most successful fintech products Product-led growth and experimentation AI tooling and automation inside a real product organisation The operational and commercial side of running a fintech business Cross functional decision making across product, finance, operations and risk You will work closely with senior members of the Cards team and have the opportunity to own meaningful, business critical initiatives with significant autonomy. Life at Lendable Winning team: the opportunity to scale up one of the world’s most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials Read Less
  • Performance Creative  

    - Greater London
    hackajob is collaborating with Lendable to connect them with exception... Read More
    hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting We’re entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketing function being built out at pace under a newly-appointed CMO. This is one of the most exciting marketing builds in UK fintech right now, with the financial strength, customer base, and product depth to back it up. We’re looking for a Creative Designer to join our growing creative pod and produce best-in-class campaign work across Zable. You’ll have significant scope to shape how the brand looks and feels in the market — from rebrand applications through to large-scale campaigns. What we're looking for: Essential: 4+ years as a creative or brand designer, ideally for a consumer brand or in a top creative agency A portfolio that shows strong typographic, layout and conceptual thinking — not just template execution Experience designing for performance / growth marketing. Confident across paid social, performance marketing, campaigns, social Strong attention to detail and ability to maintain brand consistency at scale Comfortable working from briefs and turning rough ideas into shippable concepts Demonstrable use of AI tools in your design workflow Desirable: Motion and video skills (After Effects, Figma motion, modern AI motion tools) Experience contributing to a rebrand or new brand launch Familiarity with creative testing frameworks You’re a good fit if you’re Focused on growth — your goal is to produce creative work that helps customers solve real world problems, you obsess over how to scale growth metrics through creative optimisation and scale Versatile — you can move between brand purity and performance pragmatism Collaborative — you give and take feedback well Self-motivated — you take a brief and run with it Curious about AI and how it changes design What you'll be doing Production fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials Read Less
  • Complaints Officer  

    - Greater London
    hackajob is collaborating with Lendable to connect them with exception... Read More
    hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role As we grow, we’re looking for a Complaints Officer to help us investigate and resolve our more complex customer interactions. As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and come to fair and objective decisions. Your team’s objectives Lendable aims to resolve all complaints promptly, ensuring that they are investigated diligently and fairly for customers. Lendable is committed to providing excellent customer service and ensuring that it reaches the right outcomes for our customers. Feedback is an important part of how we can evolve as a business to ensure that we are meeting our customers' expectations and continuously improving our service and the team is encouraged to speak up, take each complaint on its own merits and provide valuable insights to the business in order to improve and grow. Our ability to handle complaints effectively for our customers, and therefore to the benefit of us as a business, has never been more important than now; as we e xpand our existing products in the UK and US financial markets. How you’ll impact those objectives The ideal candidate will have experience in resolving complaints or customer disputes within a regulated environment and have an aptitude for investigating, analysing, problem-solving and dispute resolution. You will be able to self manage a varied and complex caseload, identifying best contact mechanisms for customers and prioritising cases where appropriate to be highly productive and efficient, and to maintain the required level of performance against our KPI minimum standards. You’ll work well under pressure and be adaptable, being able to turn your hand to other areas of operational need, as the business may require. You will ensure that you follow our complaint handling standards, have good record keeping skills and ensure that all decisions made are backed up with demonstrable evidence and rationale. You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will be responsible for communicating with the complainant, either in writing or by phone and will enjoy finding solutions to issues raised, managing customer expectations and handling difficult situations with tact and professionalism. You will have a good knowledge and understanding of FCA regulation as well as DISP complaint handling rules and guidance. You will also ensure that you maintain up to date knowledge of Lendable’s products through effective use and review of policies, procedures and business tools made available to you. You will have strong letter writing skills, being able to create professional final response letters which break down complex issues into comprehensible information for consumers to understand. You will also have a sound moral compass, speaking up where necessary to ensure that good customer outcomes are always at the heart of what we do, striving to resolve complaints without the need for the customer to refer to the Financial Ombudsman service, and ensuring you are applying any learnings from both internal and FOS complaints to future complaint cases. The Interview Process A quick phone call with one of the teamAn exercise to demonstrate your ability to resolve complaints An assessment to evidence your knowledge of FCA regulations and DISP complaint handling rules/guidance Onsite interview to discuss the exercises you have completedMeet the team you’ll work with daily Life at Lendable Winning team: the opportunity to scale up one of the world’s most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials Read Less

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