Technical License Administrator / Tech Licence Support Location: Huntingdon, UK Licencing and renewals provide a crucial Role in Core services, ensuring that the licencing of applications and products is current, scaled appropriately and cost effective. The Leidos Technical Licence Manager will perform on system checks, access/ manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted. Provide Technical License Management Support: Have experience and knowledge of Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems. Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc. Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licenses at renewal points. Experience auditing information databases, partilcularly using excel. Have good understanding of license models and how these work in the different environments. Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted. Have good relationship skills to ensure both internal and external stakeholder engagement is maintained. Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties SD+ Ticket resolutions - Utilising technical expertise to ensure licencing request raised on SD+ are closed to the satisfaction of the originator. Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM). Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Key Competencies: Communications . Verbal, written including technical documentation. Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency. Adaptability and flexibility . Able to change focus under changing situations. Technical expertise . Ability to troubleshoot and fault rectification variety of issues. Attention to detail .Including written and work carried out. Customer service excellence. Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK
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