Job DescriptionWe’re recruiting for a Digital Product Owner to join us. The Digital product owner will lead our efforts in creating and enhancing digital interactions with our customers, both individual and institutions for defined benefit pension schemes. This role is pivotal in ensuring that our digital platforms provide a seamless, engaging, and personalised experience for our customers, whilst meeting the needs and expectations of Trustees and EBCs.What you'll be doing:Defining and owning the digital product vision for DB member experience, aligning with the company’s client services strategy and digital roadmap, and articulating product benefits to communicate value to users and stakeholdersVisualising the product roadmap to guide development phases and planning piloting and release strategies for effective product launchesChampioning a member-first mindset, ensuring digital solutions are intuitive, accessible, and valuable to membersLeading the development and continuous improvement of digital tools and platforms that support DB member journeys (e.g. onboarding, retirement planning, education, and benefit tracking)Applying design thinking to explore new concepts and solutions, facilitating product prototyping to validate ideas and gather early feedbackTranslating business and user needs into clear product requirements, user stories, and acceptance criteria, while prioritising and managing the product backlog, balancing member value, business impact, and technical feasibilityCollaborating with internal stakeholders (including engineering, design, customer service, compliance, and client relationship managers) to ensure alignment and readiness for digital change, acting as the voice of the member in agile ceremonies and product discussionsWorking closely with UX/UI designers, engineers, and data analysts to deliver high-quality digital experiences, including monitoring product performance using analytics and member feedback to drive continuous improvementEnsuring Consumer Duty accountability by reviewing system or process changes that impact customer journeys with business stakeholders to assess their effect on customer outcomesLeading all matters related to employee management, ensuring consistent use of management discretion and adherence to Group policies and procedures, including the Partnership Agreement, to maximise business performanceQualificationsWho we're looking for:Strong understanding of Defined Benefit pensions and member servicing modelsFamiliarity with digital design principles, accessibility standards, and customer journey mappingUnderstanding of IT infrastructure systems and services in complex environmentsProven experience as a Product Manager or product owner, ideally with a focus on digital member or customer experiences in financial services, pensions, or a related fieldExperience working in Agile delivery teams and using tools such as JIRA, Confluence, or similarDesirable: experience with data visualisation, personalisation, or digital self-service platformsExcellent communication and stakeholder management skillsAbility to translate complex requirements into simple, user-focused solutionsAbility to lead 2-3 teams in a matrix management structureDegree desirable but not essential with equivalent experience in relevant field (e.g. business, technology, pensions) Desirable: Product Owner Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) or relevant experience or SAFe Product Owner/ Product Manager (POPM)Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual, performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are the many discounts we offer – both for our own products and at a range of high street stores and onlineIn 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heartAdditional InformationAt L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Share this article
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