Senior Technology Support AnalystTop-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street. Salary to £65,000
09:30-18:00 + office based (Monday-Friday)
£400 annual gym membership contribution
Neurodiversity support packages
Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support.
Act as escalation point for complex or high-profile technical issues.
Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues.
Deputise for the Regional IT Manager when they are away from the office.
Maintain and update the hardware inventory for the London office.
Build, configure, and deploy firm-standard laptops in accordance with established procedures.
Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system.
Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens
Act as a mentor to the existing Technical Support Analyst. Skills & Requirements of the Senior Technology Support Analyst: Previous experience working in an IT role within an office environment.
Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points.
Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.
Read Less