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LA International Computer Consultants Ltd
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  • Content Designer  

    - Tyne and Wear
    *SC or Eligible for SC* Content Designer 12 months + contract initiall... Read More
    *SC or Eligible for SC* Content Designer 12 months + contract initially + Extensions Based: Hybrid based - Newcastle or London or Leeds or Manchester or Blackpool or Sheffield - Flexible Rate - £Market Rates p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Content Designer's on a long term program of work. Content Designers provide leadership in content strategy and design, ensuring services are clear, accessible, user-centred, and aligned with organisational goals and GDS standards. At a high level, this includes tasks such as: * Shape clear, accessible content used by millions of citizens * Work within GDS standards to deliver high-quality digital services * Collaborate in fast-paced agile teams delivering critical government services Key Responsibilities: Design and deliver user-centred content for digital services aligned to GDS standards * Write and edit content using plain English and established style guides (eg, GOV.UK style) * Work at pace within agile, multidisciplinary teams, contributing to iterative delivery * Use user research and data insights to inform and validate content decisions * Plan and support user research activities related to content and user... Read Less
  • Skills Communicate effectively with external partners and internal adv... Read More
    Skills Communicate effectively with external partners and internal advisors while adhering to processes and guidelines. Manage exchange stock for returns and failed deliveries, adjusting customer accounts as needed. Monitor supply chain systems and processes, reporting issues promptly and providing feedback on process improvements, ensuring good customer experience and cost efficiency. Proactively work with internal/external parties to manage outbound deliveries, adhering to customer requests and agreed SLAs Protect customer confidentiality completing all verification checks Have a good operational knowledge of appropriate systems, policies and processes To demonstrate the behaviours of personal, simple and brilliant by reporting potential areas of process and customer experience improvement Ability to empathise with customers and ensure high-standard resolutions. Ability to balance KPI's to effectively resolve queries without escalation. Collaborate effectively with peers, internal and external stakeholders to achieve goals. Effective communication skills with proven ability to clearly articulate and listen actively. Experience handling personal and confidential data whilst ensuring a high level of accuracy. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are rec... Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany