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Klaviyo
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  • Manager, Customer Success - Mid-Enterprise (Northern)  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Customer Success is a critical part of the success of our customers and of Klaviyo. Our mission is to exceed customer expectations and help customers grow, and we are looking for a leader who can scale that impact across our Mid-Enterprise segment. About the role As the Manager, Customer Success - Mid-Enterprise, you will lead a team of Customer Success Managers focused on delivering a high-touch, proactive engagement model for some of Klaviyo’s most strategic and high-growth customers. You will be reporting into Senior-Director for EMEA Customer Success, with close collaboration with the Director for Large Enterprise Customer Success. Your mission involves fostering intensive customer relationships and mentoring your team to establish broad multi-threaded networks within accounts. You will guide them in navigating complex executive-level stakeholder environments and designing adoption strategies that ensure clients achieve their desired business results. You will be responsible for hiring, coaching, developing, and leading a team in a fast-paced and rapidly changing environment, while helping define the operating rhythms, engagement model, and cross-functional partnerships needed to drive long-term customer value. This role is equal parts people leadership, segment strategy, and operational execution. You will partner closely with Sales, Professional Services, Support, Product, Solution Architects, Onboarding, Renewal Management, Partner Success, and Operations to help customers achieve business outcomes, mitigate risk, and identify opportunities for growth. How you'll make a difference Build, hire, and manage a high-performing team of Enterprise Customer Success Managers. Coach and develop individual contributors through regular performance management, career development, and hands-on support in day-to-day customer strategy and escalations. Own key business outcomes for the segment, including Net Revenue Retention, expansion, churn mitigation, and overall customer satisfaction. Develop and execute customer engagement models and success plans that drive product adoption, customer health, retention, and accelerated growth across Enterprise accounts. Analyze customer usage patterns, sentiment, and business trends to identify risks, surface opportunities, and shape segment strategy. Foster strong relationships with executive stakeholders internally and externally, acting as an advocate for customers while helping the business prioritize the right actions and product improvements. Lead strategic account planning, white space prioritization, and business review cadences to uncover growth opportunities and strengthen long-term partnerships. Partner cross-functionally to define processes, rules of engagement, and operating motions that improve the Enterprise customer experience and enable your team to perform at a high level. Remove roadblocks, improve team operations, and create an environment rooted in collaboration, accountability, learning, and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who you are You have strong experience in enterprise customer management, with a track record of leading through complexity and driving measurable customer outcomes. You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. You are an experienced people leader who knows how to coach individual contributors, set a high bar for performance, and build productive teams. You have demonstrated success managing complex customer relationships and driving retention, customer satisfaction, and expansion. You bring strong business acumen and can translate customer goals into clear plans, value-based conversations, and outcome-oriented execution. You are highly analytical and comfortable using data to identify trends, assess performance, and inform decisions. You are an excellent communicator who can engage effectively with stakeholders at all levels, including senior customer decision-makers and internal cross-functional partners. You are comfortable navigating ambiguity, handling escalations, and solving problems in a thoughtful, customer-centric way. You have experience with customer success and CRM tooling such as Salesforce and Gainsight; experience in SaaS and Martech is strongly preferred. You are energized by fast-paced environments, continuous learning, and building strong partnerships across the business. Why this role matters This leader will help shape how Klaviyo serves and grows its overall Enterprise customer base in EMEA by building a strong team, creating clear operating rhythms, and ensuring customers realize long-term value from the platform   #LI-HybridOur salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£88,000—£132,000 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Director, Professional Services, EMEA  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.About the Role The Director, Professional Services, EMEA leads our Professional Services business in the region. You own the performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists — delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC while bringing the regional judgment that makes services land for EMEA customers. You are equally a GTM leader and the Professional Services voice in EMEA's commercial conversations — partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent in solution selling, and accountable for the region's services pipeline, attach, and renewal performance. You report to the Global Director of Professional Services and operate as a peer to the global function leaders for Implementation Consulting, Solution Architecture, and Deliverability Strategy — together scaling Professional Services as a disciplined, growth-enabling business. You are a Professional Services business owner, not a project leader: credible with customers, sharp on services economics, and accountable for the outcomes that compound — delivery excellence, attach growth, referenceable customers, and a team that scales without losing the bar. How You'll Make a Difference Lead and develop the existing EMEA Professional Services team — Implementation Consultants, Solution Architects, and Deliverability Strategists — setting the regional performance standard and development culture; partner with each global function leader on future hires to uphold role craft, delivery standards, and the bar that lifts the team. Set the standard for the enterprise customer experience in EMEA — building the engagement models and advisory motions that produce deep, measurable impact and turn initial implementations into durable partnerships customers expand on, advocate for, and return to. The bar is not delivery to spec; it is moving the customer's business forward and earning the right to do it again. Own the EMEA region's performance across services delivery, sales growth, and customer advocacy — driving productive utilization, on-time completion, budget adherence, services attach, bookings, pipeline, and referenceable outcomes through disciplined operating habits and rigorous documentation that codifies regional patterns into the global practice. Build the GTM partnership with EMEA Sales and Customer Success that makes Professional Services a regional growth engine — through joint pipeline reviews, account team enablement, and shared accountability for attach, bookings, and lifecycle expansion. Serve as the senior escalation point for the most complex regional engagements and customer relationships — with the credibility and commercial fluency to resolve them at the right level, including with C-level customer stakeholders and EMEA executive leadership. Lead a distributed team across our London and Dublin offices with consistency, equity, and cohesion; coordinate with AMER and APAC counterparts on capacity sharing and follow-the-sun delivery; and partner with the London-based Senior Manager, Onboarding — a Global Services peer outside Professional Services — for a cohesive in-region presence and seamless customer journey handoffs. Contribute to the global Professional Services leadership team alongside the Global Director and global function leaders — informing strategy, services portfolio evolution, and operating model decisions with the regional perspective and data only you can provide. Champion customer advocacy in EMEA through referenceable outcomes and a regional success story pipeline; turn engagement patterns into evidence-based input that influences product, positioning, and enablement across R&D, GTM, and Marketing. Model and drive AI-forward ways of working — setting the expectation for how the EMEA team uses AI to deliver better, scope sharper, and continuously raise the bar on what's possible across services delivery and services sales. Who You Are 8+ years of SaaS Professional Services, technical client services, or enterprise consulting — including 5+ years leading managers and senior ICs in matrixed environments, developing leaders, and scaling distributed teams across geographies. Proven as a regional or business-unit Professional Services leader — fluent in services operations data (utilization, on-time completion, budget adherence, attach, bookings, pipeline, referenceability) and using it as strategic levers across delivery, sales growth, and advocacy. A demonstrated GTM partner with strong commercial instincts — productive partnerships with Sales and Customer Success leadership, fluent in services economics, SOW strategy, recurring services pricing, and executive commercial conversations. Deep knowledge of marketing technology — Email, SMS, CDP, eCommerce, B2C CRM — and how enterprise customers operationalize these platforms; able to evaluate the work of Solution Architects and Deliverability Strategists with credibility. Executive presence and exceptional communication across customer C-level, internal executive partners, and your own team; a builder of operating rhythms, hiring standards, and development structures that outlast any individual. Already working AI-first — bringing this mindset to your team and the evolution of the function. London-based, experienced leading a distributed EMEA team and translating regional nuance into how it shows up for customers. Professional English required; French, German, Italian, or Spanish a strong plus. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£124,000—£186,000 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Presales Project Manager - AI Strategy  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.About the team and role: At Klaviyo, our mission is to empower creators to own their growth. We're looking for a high-performing Presales Project Manager to lead a function built around AI-driven deliverables, creative problem-solving and cross-functional project management. The setting is customer questionnaires and proposals, but the day-to-day is about running creative, fast-moving delivery rather than traditional RFP processes. This is an individual contributor role with real visibility across the go-to-market organization. You'll be the first dedicated hire in this function, which means you'll shape it from the ground up rather than inherit a fixed process. Some software and practices already exist, but the expectation is that you'll rethink them using AI, not simply operate within them. If your instinct is to question whether a step should exist at all before optimizing it, this role is built for you. You'll find strong support and eager partners across Sales, Presales, Marketing and other parts of the business. This is a chance to build something new: a function that treats every customer response as an opportunity to produce something creative and tailored, while directly impacting revenue, win rate, and brand perception. This role sits in the Presales organization, alongside our Presales Solution Architects and Demo Experience team. If you think in terms of projects rather than paperwork, have real hands-on AI fluency, and have a strong creative instinct for what makes a client-facing deliverable land, this role could be for you. In return, you'll be part of a high-performing team working at the intersection of engineering, sales, and customer engagement. How you'll make a difference:
    Lead complex, multi-stakeholder deliverables end to end, coordinating input from Sales, Product, Legal, and Security under tight deadlines. Bring fresh, creative thinking to how proposals and client deliverables are structured and presented, rather than defaulting to existing templates and formats. Use AI to build new categories of customer-facing deliverables beyond the traditional written proposal, such as personalized microsites or interactive formats, in partnership with Sales, Marketing, and Presales. Bring an informed point of view on where AI can replace, accelerate, or improve existing processes, and pilot those changes. Partner with Sales and Go-to-Market operational leadership to ensure our process is measurable and built for maximum effectiveness and efficiency, including qualification, response rates, win rates, and turnaround times. Own the end-to-end RFP, RFI, and security questionnaire response process, from intake through submission, including maintaining a scalable, up-to-date knowledge base of approved answers. Who you are: You have strong project management instincts: you have experience managing complex, multi-stakeholder deliverables under deadline, ideally in a high-growth SaaS environment. You have genuine, hands-on experience using AI tools to speed up or improve your work, and you can speak specifically to what worked, what didn't, and what you had to fix. You have a point of view on how AI will change proposal and deliverable work over the next few years, and you're energized by that change rather than protective of the process you know. You have an eye for what makes a customer-facing deliverable feel tailored and compelling to a senior buyer, whether or not that experience comes from traditional RFP work. You're naturally creative: you look at an existing process or format and instinctively see how it could be reimagined, not just executed more efficiently. You're collaborative and low-ego—you know how to bring people together to get things done and aren't afraid to chase down answers or ask for help. You're excited by the idea of joining a company where your work will be visible, valued, and essential to how we win. #LI-HybridOur salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£56,000—£84,000 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Senior Solution Architect - Professional Services  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.About the Role Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.   In this role, you will: Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams. Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. Combine strong delivery/project leadership with technical depth and solution design.   How You’ll Make a Difference Core Responsibilities Shape and scope strategic engagements Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities. Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.   Lead strategic technical engagements Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes. Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals. Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.   Act as a strategic advisor and subject-matter expert Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases. Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices. Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.   Drive repeatable, scalable solutions and continuous improvement Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams. Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency. Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.   Lead through influence and mentorship Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels. Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.   Technical Solution Leadership Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices. Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes. Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects. Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs. Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.   Who You Are Experience 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning. Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.   Consultative & Commercial Acumen Comfortable articulating how Professional Services accelerate time to value and business impact. Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.   Domain & Technical Skills Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance. Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases. Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.   Leadership & Collaboration Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders. Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives). A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment. Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.   Working Style Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously. Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders. Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.   We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey hereOur salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£73,600—£110,400 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Senior Brand Designer, EMEA  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.London (Hybrid 3 days p/ week in office)
    12 month fixed-term contract
    Start date: August/ ASAP Now with over 196,000 customers worldwide, Klaviyo is the CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. We're looking for a talented Senior Brand Designer to join our team on a 12 month fixed-term contract basis and play a pivotal role in supporting our EMEA Marketing and Global teams through high-performing creative. How You'll Make a Difference You'll work closely as an extension of two teams: The EMEA Marketing team is small but mighty - a mix of content marketers, event professionals, partner marketers, and demand generation specialists who move fast and work both collaboratively and independently. You'll play a key role in bringing Klaviyo's brand to life across Northern, Southern and Central Europe, balancing local market needs with global priorities to drive real impact. The Klaviyo Brand & Creative Team (AMER-based), who own and evolve our brand systems and express the Klaviyo brand across digital, events, and beyond. You'll directly impact strategic goals including brand awareness, conversion, and event NPS. You'll be creating compelling visual concepts and designs across a wide range of formats including digital advertising, motion and video, event experiences, and print collateral. The ability to write copy in a pinch is a bonus. Klaviyo is an AI-first organisation that actively experiments with, integrates, and operationalises AI and automation tools across our work. We expect our contractors and collaborators to do the same. Areas of Impact Brand Design & Documentation: Contribute to cohesive, high-quality brand design solutions that support Klaviyo's recognition and growth goals across EMEA Serve as a brand steward, ensuring all work aligns with our visual identity and elevates the brand Design thoughtful, compelling assets that guide and enhance the customer journey Multi-Channel Campaigns: Design creative assets for campaigns across email, social, web, print, events, video, basic animation, and more Produce final assets with accuracy and attention to detail, optimised for each channel and ready for handoff or launch Maintain visual consistency across touchpoints while bringing a fresh, engaging perspective Design Excellence & Governance: Demonstrate strong fundamentals in typography, colour, layout, and composition Stay current on design and B2B marketing trends across key EMEA markets to bring fresh inspiration to the team Optimise and iterate creative based on performance results Take pride in the details and strive for design excellence in everything you create Collaborate & Ideate: Work closely with AMER-based designers, writers, directors, and creators, as well as local agencies and marketers, to bring concepts to life Support ideation and creative campaign development that connects with our audience and reflects our brand positioning Participate in cross-functional projects, contributing visual ideas and executing with care Celebrate cultural nuances in design and copy as you collaborate across EMEA sub-regions Who You Are You're an exceptional Senior Designer with a sharp eye for detail and a genuine passion for problem-solving. 5+ years of experience in advertising agencies, design studios, and/or in-house creative teams Online portfolio showcasing strong visual branding and campaign capabilities Proficient in Figma (including Figma Make), Adobe Creative Suite, Google Workspace; experience with lightweight motion tools like Jitter or Canva Experience designing within a brand system and consistently adhering to guidelines Bachelor's degree in graphic design or equivalent practical experience Creative Problem-Solver: You approach design challenges with curiosity and strategy - finding smart solutions that balance brand, business, and customer needs. Clear Communicator: You can confidently explain your design decisions, and you're always open to feedback. Comfortable working across time zones with a largely remote, globally distributed team. Customer-Focused: You think about how design supports the customer journey and brand experience, with a solid understanding of different channels, audiences, and marketing goals. Proactive & Reliable: You take ownership of your work from kickoff to delivery - high quality, on time, and aligned to the brief. You look for opportunities to contribute beyond what you've been assigned. Organised & Efficient: You manage your time well, juggle multiple projects, and keep things moving in a fast-paced environment. Experience working across multiple European markets or languages is a plus. Collaborative & Positive: You care about the work and the people behind it - bringing a thoughtful, can-do attitude that makes collaboration productive and enjoyable.

    #LI-Hybrid #LI-JW1Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£54,400—£81,600 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Senior HR Business Partner (GTM), EMEA  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.London, UK (Hybrid: 3 days p/ week in office)
    Full-time permanent contract  The Role:  Joining as our Sr HR Business Partner - EMEA, you’ll  own and execute Klaviyo’s HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You’ll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA: Sales, Presales, Customer Success, Marketing, and Partnerships. You’ll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: 
    Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you’re sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as Klaviyo scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to-date source for job expectations. Who You Are:  Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Experience supporting GTM teams: Sales, Presales, Customer Success, Marketing, and/or Partnerships, ideally in a fast-paced, high-growth environment. Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross-border ways of working. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel:  HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs).  #LI-Hybrid #LI-JW1Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£72,000—£108,000 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Partner Account Manager (Mid-Enterprise), Northern Europe  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.London, UK (3 days p/week in office)
    Full-time permanent role At Klaviyo, Partner Account Managers (PAM) pride themselves on being marketing and product experts. As our Partner Account Manager for Mid Enterprise in Northern Europe, you will be responsible for building and developing an enterprise focused portfolio of marketing agencies and systems integrator partners.  You will build deep relationships and will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow. You will be responsible for articulating the value of Klaviyo’s platform, differentiating Klaviyo from other solutions, managing business development referrals (and co-selling opportunities) to/ from your partners, and coaching your partners on how to grow their business, including their profitability with Klaviyo.  How you'll make an impact Build Enterprise Partner Business: Identify, activate and develop a portfolio of partners alongside the partner recruitment team to expand our enterprise partner ecosystem in Northern Europe (UK, Ireland, Nordics, Benelux and MENA) Drive partner growth: Develop and execute long-term strategies to help partners achieve their growth objectives with Klaviyo Lead referrals and co-selling: Build and manage a lead referral pipeline between Klaviyo and your partners, identifying co-selling opportunities to drive mutual success Showcase Klaviyo expertise: Articulate the value of Klaviyo’s platform, differentiating it from competitors and demonstrating how it can improve partners’ profitability and business outcomes Practice building: Driving enablement of Klaviyo’s tools and completion of partner certifications, ensuring partners have the skills and capabilities to achieve customers value realisation and growth.   Operate with revenue goals: Be comfortable operating with revenue-focused objectives, ensuring partners contribute meaningfully to klaviyo’s growth Collaborate cross-functionally: Work closely with marketing, sales, and product teams to educate partners on platform enhancements and support their integration into their offerings Travel: Spend up to 25% of your time traveling across the Northern Europe region to build relationships and attend events when needed Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up Who You Are Experience: Minimum of 5 years experience in a quota-carrying enterprise sales environment, with a consistent record of exceeding revenue targets. Proven success in managing partnerships, demonstrating success in growing partner-sourced and influenced pipeline and bookings. Experience working with SaaS or eCommerce agency networks, particularly within Shopify, Magento, or SFDC ecosystems Experience partnering with large agencies and consulting partners is beneficial Skills: Exceptional influencing and relationship-building abilities across all levels of seniority, with the capacity to navigate complex organizational structures Adept at identifying and aligning partner goals with Klaviyo’s platform capabilities Mindset: High-energy, proactive, and commercially proficient. Collaborative, strategic, and creative problem-solver. Passionate about strong partnerships and value delivery. You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Other Requirements: Willing and able to travel across the UK and Europe as needed #LI-Hybrid #LI-JW1Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£74,375—£100,625 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less
  • Enterprise Enablement Partner, EMEA  

    - Greater London
    This job is with Klaviyo, an inclusive employer and a member of myGwor... Read More
    This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Principal Enablement Partner, EMEA Enterprise Our GTM Enablement team supports 1000+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. We pride ourselves on being a reliable, real-time, and consistent resource for the Sales and Customer Success Teams, and empowering them to do their jobs more efficiently while growing their skill set and enabling Klaviyo’s long-term strategy. Our team is growing and we are currently looking for a Principal Enablement Partner to partner with our EMEA Sales Org. You will be a strategic advisor to sales leadership and responsible for building the enablement strategy to empower their growth and achieve results.

    As our strategic partner to many cross-functional teams around the company, you will act as the voice and representative of the EMEA Enterprise Sales Organisation as your end customer. Your goal is to create an exceptional and equitable learning experience that empowers our sales teams to achieve their full potential, ensuring their success and fostering their growth. To succeed, you will bring a strong point of view on applying sales methodology, specifically MEDDPICC & BANT, to the day to day life of a seller or sales manager. You have experience building strategic enablement programmes and can switch from project manager to facilitator as needed.  How you’ll make a difference: Own the enablement strategy and roadmap for the EMEA sales organization. Develop the local strategy for driving adoption of global enablement programs, such as sales methodology, product launches and onboarding.  Develop a comprehensive approach to sales rep development, from the day they are hired through promotion and beyond.  Conduct in-depth needs and gap analyses through enablement councils, 1:1 meetings, surveys and other methods of data collection. Drive continuous learning, ensuring readiness through refreshers and additional assessments and certifications. Coach and support front-line managers and AEs in best practices regarding skills coaching and territory management. Deliver sessions focused on key EMEA processes and skills such as discovery, demo, negotiation, deal execution. Partner closely with the Marketing and Product teams to deliver content designed specifically for AEs to use in their conversations with prospects and customers Develop and present Quarterly Business Reviews that drive alignment with your segment and report on previous quarter results.  Measure and report on enablement success metrics and draw insights from data. Regularly present and align on project plans, strategies, and updates to Sales Leadership. Who you are: Experience in Sales/ GTM Enablement at a high-growth global tech company. Experience working as the EMEA representative within a global organization with deep understanding of the diverse markets across the EMEA region.  Experience designing engaging workshops and delivering presentations. Talent for driving process improvement, operational excellence, and creative problem solving. Direct experience in a B2B SaaS customer facing role, preferably selling to Mid-Market or Enterprise prospects.  Deep understanding of Sales dynamics, with demonstrated ability to gain buy-in from diverse stakeholders, shape expectations, plan strategically, and communicate effectively. Strong data-driven decision-making skills, using data and analysis to drive strategic planning or business changes and influence change. Ability to set strategic direction by understanding needs and translating vision into a clear, global strategy. Excellent proactive verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels, addressing communication needs and setting clear expectations throughout project lifecycles. Self-motivated and proactive mindset, taking initiative without requiring external motivation. Comfortability and confidence in an ambiguous environment  Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.  Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:£79,200—£118,800 GBPThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.  By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
    Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).   Read Less

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