Job Description My client, based in Nottingham, are seeking an experienced Account Manager to join their team on a permanent basis.
Freight Account Manager - Key Responsibilities:
Manage the day-to-day requirements of key account customers in accordance with service operating procedures and agreed service level agreements (SLAs). Proactively track and trace all key account consignments using the online portal, liaising with partners to investigate and resolve any exceptions while effectively managing customer expectations. Prepare and review shipment reports, identify and resolve discrepancies, and communicate any necessary amendments to customers. Create, maintain, and update management reports, master data, key account records, and spreadsheets to ensure accurate costing and invoicing. Monitor, record, and analyse key performance indicators (KPIs) for each account, escalating any variances or issues to the appropriate stakeholders. Ensure all required documentation is received, completed, and distributed to the relevant departments in a timely manner. The Candidate:
Demonstrated experience in a comparable role within the logistics sector. Strong commercial insight, enabling you to recommend and deliver optimal solutions. Excellent organisational skills with a high level of accuracy and attention to detail. Capable of managing competing priorities, meeting tight deadlines, and making effective decisions in a busy environment. Resourceful and solutions-focused, with the ability to think quickly and resolve issues efficiently. Confident and articulate communicator, comfortable engaging with senior-level customers by phone. INDSM Apply Apply
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