The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.The team works in the spirit of Integrity, Respect, Accountability and Teamwork.
MAIN RESPONSIBILITIESPEOPLE MANAGEMENTCoach and support the team to deliver customer experience and business goalsRecruit, on-board train and support the team to deliver the customer experience and business goalsSupport in ensuring all the store planning and annual leave is in line with the business needsCoach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENTMonitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store ManagerDeliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)Prioritise actions for the store that have the most impact on the above goals as agreed with the Store ManagerCompletion of all BeKIKO dossiers, quizzes and training elementsConsistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTIONGuarantee that stores are compliant with all KIKO standards and proceduresGuarantee the compliance with store procedures (KIKO STORE BOOK).Guarantee the execution of the promotional calendar.Guarantee all operational procedures are adhered to in store and that the store is compliantGuarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.Minimum of 4 years of experience in a similar role within the retail industry Demonstrated leadership skills and the ability to effectively manage a teamExcellent communication and interpersonal skillsStrong organizational and time management abilitiesProven track record of achieving sales targets and driving business growthKnowledge of inventory management and visual merchandisingAbility to analyze sales data and make informed decisionsFlexibility to work evenings, weekends, and holidays as requiredProficiency in using point-of-sale (POS) systems and other retail softwarePassion for the beauty industry and familiarity with KIKO MILANO products
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