Account Manager Heating to end operational delivery of heating and plumbing services for a defined portfolio of clients (estate agents, landlords, commercial clients). You will lead a small team of schedulers and maintenance administrators, ensuring jobs are allocated efficiently, SLA targets are met, and client relationships are proactively managed. This role requires someone who thrives in a fast paced, reactive environment, can balance operational detail with client facing communication, and can drive continuous improvement across workflows, compliance, and customer experience. Key Responsibilities 1. Client Act as the primary point of contact for key clients (estate agents, block managers, landlords). Manage expectations, provide updates, and resolve escalations professionally. Monitor and report on performance, job volumes, and recurring issues. Conduct regular account reviews to identify service improvements. Ensure all communication is timely, accurate, and aligned with contractual obligations 2. Team Leadership Lead, support, and develop a small team of schedulers and maintenance administrators. Oversee daily job allocation, ensuring engineers are efficiently routed and utilised Monitor t...
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