Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.
What this job involves:
The role is responsible for the execution of the day-to-day technical requirements in the workspace, ensuring compliance to SOPs, KPIs and SLAs. A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our clients colleagues and their guests. The role will be expected to motivate and inspire a shift team, being able to communicate a vision and translate that into operational deliverables. They will also need to be able to communicate with stakeholders, updating them on technical issues in a way they can understand, Optimising and managing integrated smart building systems and network to enhance operational efficiency, sustainability and occupier comfort. Leveraging analytics to monitor, analyse, and improve building automation, energy management, business resilience via interconnected systems. Identify performance and data gaps, implement solutions, and drive innovation in building operations.
What your day-to-day will look like:
Leadership / Colleague Management/ Team Participation
Responsible for building and encouraging an environment that supports teamwork, co-operation, service and performance excellence and personal success on their shift.
Manage the Workspace Engineering Technicians proactively, setting clear objectives, and supporting them to achieve those goals.
Communicating the account vision and purpose and translating it into deliverables and tangible ways to demonstrate their contribution
To provide the coaching/mentoring for their direct reports and guide them to develop their own development plans and to review and to measure their performance regularly
Operationally
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Operate all systems within the buildings in a competent, effective, and efficient manner (including HV operations where required).
Ensure regular plant inspections, works inspections and audits are carried out to drive operational excellence across the site.
Support with the creation and adoption of standard and emergency operating procedures. Provide training where necessary to ensure Technicians are familiar and comfortable.
Ensure the application and adherence to the accounts Risk & Safety work practices to mitigate the risk of services interruption to clients operation
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services when working on site.
Work with the wider team to identify opportunities to improve technical service delivery across the account to benefit the workplace service experience for all
Strive for Continuous Improvement, to identify and implement service enhancements and adaptations.
Lead and supervise a team of smart building technicians during designated shifts
Monitor building automation systems (BAS), IoT devices, and integrated technology platforms
Respond to and troubleshoot technical issues with building systems including HVAC, lighting, security, and other connected infrastructure
Coordinate preventative maintenance schedules and emergency repairs
Serve as primary point of contact for tenants, vendors, and stakeholders during shift hours
Analyse building performance data to identify optimization opportunities
Document and report on shift activities, system performance, and maintenance requirements
Ensure compliance with safety protocols, building codes, and operational standards
Train team members on new technologies and best practices
Participate in emergency response procedures and drills
Desired or preferred experience and technical skills:
HV/LV authorised person AP15 - Refresher training can be provided
Current Edition IEE: Wiring and Installation Regulations or equivalent Mechanical engineering qualification
HNC & HND in an engineering discipline
Confined Authorised person - Refresher training can be provided
Mechanical Pressure authorised person - Refresher training can be provided
IOSH
Strategic systems definition, development and delivery
Smart Building experience
Working knowledge of DDC controls, IP networks, and IoT device management
A highlight self-motivated individual and able to anticipate customers needs
Able to demonstrate a proven track record of leading and inspiring teams within a fast-paced service delivery environment, with the acumen to manage performance of the engineering team
Experienced in client relationship management
Able to demonstrate previous experience of identifying and improving customer experience through collaboration with key stakeholders
The ability to learn technical skills quickly and at the right level to lead a team of technical experts
Able to demonstrate strong presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders
Strong PC literacy and proven ability to manage daily activities using various systems
Experience in identifying and implementing continuous improvement initiatives
Knowledge of vendor management for specialized services
Required Skills and Experience:
City & Guilds Level 3 NQV in electrical/mechanical discipline
Has worked within a Critical Engineering Facility
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
Be a proactive communicator with all key stakeholders and influencers within JLL and client
Support the strategic vision of the JLL contract journey
Liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account wide objectives so that they feel part of the wider account team
Ensure management data is recorded and submitted via the monthly static operations report (SOR)
Be a leading role working with business stakeholders to ensure that a community feel is present and visible across the building.
Champion the Engineering management team, supporting them in their day-to-day operations in delivering the agreed 6 non negotiables: Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight
Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management.
Proactive management, through improving speed to execute, hitting planned and reactive SLAs and increased customer satisfaction
Be Safe Aware - carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis
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