Responsibilities: Lead and train the customer service team in the European region, develop shift schedules to ensure coverage during working hours in major European countries (e.g., UK, Germany, France). Monitor team performance metrics (e.g., response time, resolution rate, customer satisfaction), build dashboards, and provide regular feedback and improvement plans. Handle escalated complex complaints and issues, and manage emergencies or large-scale risk events. Optimize service processes and scripts to enhance multilingual service quality. Conduct risk assessments for policy, feature, campaign, or process updates, and propose internal/external solutions. Collaborate with sales, product, and technical teams to drive requirement implementation, improve intelligent tool capabilities, and reduce service pain points. Coordinate cross-border resources to develop localized customer service strategies (e.g., holiday arrangements, cultural sensitivity training).
Qualifications: Bachelor’s degree or higher; exceptional English proficiency in listening, speaking, reading, and writing. Proficiency in additional languages (e.g., German, French, Dutch) is a plus. 5+ years of customer service experience in cross-border industries, with 2+ years managing multinational teams. Deep familiarity with European market culture and business practices. Expertise in the end-to-end customer journey of the e-commerce industry. Proficient in customer service tools (e.g., LiveChat, Helpdesk systems) and data analysis tools (Excel/BI).
Preferred Skills: Strong cross-cultural communication skills; adaptability to flexible time zone meetings. Resilience under pressure and ability to multitask in a fast-paced environment.
【Introduction of JD.com】 JD.COM (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a Fortune Global 500 company ranking 47, with full-year revenues of USD 153.2 billion in 2023. We are the largest online and offline retail group in China, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, our company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. We are committed to becoming The Most Trusted Company in the World. Currently, our overseas business across 23 countries and regions, including: US, UK, Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, The Middle East, Hong Kong, etc.
【About International Logistics】 JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.
【JD Star Program Overview】 The JD Star program, an annual recruitment initiative by JD.com since 2015, is designed to attract the newly fresh graduates. It offers an array of top-tier learning resources and hands-on opportunities to enable you to develop comprehensive skill and make a successful career transition, enabling you to excel in each chosen field. With the JD Star Program, you can: Immerse in a variety of challenging projects Access numerous career growth training sessions Enjoy competitive salary package
【Job Responsibilities】 1.Operational Management: Assist in planning and executing daily operations. 2.Data Analysis and Reporting: Collect and analyze data to prepare insightful reports. 3.Supply Chain Coordination: Communicate with suppliers, warehouses, and logistics partners for smooth operations. 4.Problem Solving: Address and resolve operational issues promptly. 5.Project Support: Support various operational projects and track their progress.
【Job Requirements】 1.Educational Background: Bachelor's degree or higher in Supply Chain Management, Logistics Management, Industrial Engineering, Business Management, or a related field. 2.Skills and Knowledge: Proficient in data analysis and experienced with Excel and other office software. Basic knowledge and experience in project management are preferred. Fundamental understanding of the supply chain and logistics industry. 3.Personal Qualities: Responsibility: Strong sense of responsibility, with a commitment to handling every task with care. Communication Skills: Excellent verbal and written communication skills, capable of effective interaction with team members and partners. Teamwork: Strong team player with the ability to collaborate efficiently with different teams. Problem-Solving: Strong problem-solving skills, able to quickly find solutions when facing challenges. Stress Resilience: Ability to remain calm and efficient under pressure.
JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.
About the Role As an Installation Team Lead , you will be responsible for managing the installation operations of bulky items and training installers. You will ensure high-quality installations, coordinate the team, and maintain customer satisfaction.
Your Responsibilities Train and manage a team of installers for bulky items. Oversee installation operations and ensure timely completion of tasks. Maintain high service quality and customer satisfaction. Work closely with the operations team to align installation schedules with deliveries. Handle customer queries and resolve installation-related issues. Monitor performance and implement improvements in the installation process.
Required Skills & Qualifications Experience in furniture/appliance installation or similar field. Leadership experience in managing teams. Strong organizational and problem-solving skills. Ability to train and develop team members. Excellent customer service and communication skills. Hands-on approach and ability to handle physical tasks when needed.
JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.
About the Job As an Operations Manager (211 Delivery) , you will be responsible for overseeing the entire 211 delivery operations, ensuring smooth and efficient logistics for normal parcels, bulky items, and fresh & frozen goods. This role involves managing in-house drivers, optimizing delivery routes, ensuring high-performance standards and making sure that all delivery of the parcels are dealt correctly. The Operations Manager ensures that all processes are aligned and executed effectively.
Your Responsibilities Fully oversee and manage the entire 211 delivery operations. Ensure smooth handling and execution of normal parcel, bulky item, and fresh & frozen deliveries. Coordinate in-house drivers, ensuring they meet delivery standards. Ensure that all delivery routes are correct and, if necessary, communicate with the Route Planner to make adjustments. Develop and implement operational strategies to improve efficiency. Monitor delivery performance and optimize logistics processes. Collaborate with internal teams to enhance overall delivery operations. Analyze operational data to identify areas for improvement.
Required Skills & Qualifications Minimum Bachelor's degree in logistics, supply chain management, business administration, or a related field. Strong knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint). Excellent communication skills , both verbal and written. Experience in logistics operations or last-mile delivery management. Strong analytical and problem-solving abilities. Ability to work in a fast-paced and dynamic environment. Leadership skills with experience in managing logistics teams.
Join JD.com as a HR Business Partner (HRBP) in the UK!
Who We Are: JD.com is a global leader in the logistics and e-commerce industry, dedicated to providing cutting-edge supply chain solutions and advanced technologies to enhance the customer experience worldwide. As we continue to expand our global operations, we're on the lookout for a dynamic and experienced HR Business Partner (HRBP) to join our team in the UK and drive our people strategies to support JD.com's ambitious goals in the logistics sector.
Role Overview: As the HRBP at JD.com, you will be at the heart of our logistics division, working closely with senior management and leadership teams. Your mission will be to align HR strategies with our business objectives, ensuring the effective management of talent, organizational development, and employee relations. This is your chance to make a significant impact in an innovative, fast-paced environment and contribute to JD.com’s continued success in the logistics industry.
Why You Should Apply Early: Be among the first to join a pioneering team that is shaping the future of logistics. Seize the opportunity to work with top-tier professionals and gain invaluable experience. Fast-track your career growth by taking on a highly impactful role from day one. Make a meaningful contribution to JD.com's ambitious global expansion plans.
Key Responsibilities: Collaborate with leadership teams to understand business goals and provide strategic HR solutions that drive the logistics division's performance. Lead talent management initiatives, including performance reviews, succession planning, and leadership development, ensuring we have the right talent to succeed. Develop and implement recruitment strategies to address critical skill gaps within JD.com's logistics operations. Oversee employee relations efforts, fostering a positive and productive work environment while managing any performance-related issues. Support organizational change initiatives, guiding transformation in line with JD.com's global vision and business priorities. Advise on compensation, benefits, and HR policies, ensuring compliance with UK labor laws and industry best practices. Utilize HR data and metrics to drive informed decisions and continuous improvement in HR programs and processes. Champion employee engagement and diversity initiatives, building a culture of inclusion and belonging within JD.com's global workforce.
Skills & Qualifications: Experience: minimum 5 of HRBP experience, with a strong background in logistics or supply chain operations. Language: Fluency in English and Chinese (Mandarin or Cantonese) is mandatory for this role. Industry Knowledge: Significant experience in the logistics or supply chain industry, with a deep understanding of the unique challenges and talent needs in this sector. HR Expertise: Demonstrated expertise in performance management, organizational development, talent management, and employee relations. Communication Skills: Strong interpersonal and communication skills, with the ability to collaborate and build relationships at all levels of the organization.
Ready to Make a Difference? Apply Now! Don't miss out on this exciting opportunity to be part of a global leader in logistics and e-commerce. Apply early to secure your place in a role that promises growth, impact, and innovation. Join us in transforming the future of logistics at JD.com!!
Join JD.com as a HR Business Partner (HRBP) in the UK!
Who We Are: JD.com is a global leader in the logistics and e-commerce industry, dedicated to providing cutting-edge supply chain solutions and advanced technologies to enhance the customer experience worldwide. As we continue to expand our global operations, we're on the lookout for a dynamic and experienced HR Business Partner (HRBP) to join our team in the UK and drive our people strategies to support JD.com's ambitious goals in the logistics sector.
Role Overview: As the HRBP at JD.com, you will be at the heart of our logistics division, working closely with senior management and leadership teams. Your mission will be to align HR strategies with our business objectives, ensuring the effective management of talent, organizational development, and employee relations. This is your chance to make a significant impact in an innovative, fast-paced environment and contribute to JD.com’s continued success in the logistics industry.
Why You Should Apply Early: Be among the first to join a pioneering team that is shaping the future of logistics. Seize the opportunity to work with top-tier professionals and gain invaluable experience. Fast-track your career growth by taking on a highly impactful role from day one. Make a meaningful contribution to JD.com's ambitious global expansion plans.
Key Responsibilities: Collaborate with leadership teams to understand business goals and provide strategic HR solutions that drive the logistics division's performance. Lead talent management initiatives, including performance reviews, succession planning, and leadership development, ensuring we have the right talent to succeed. Develop and implement recruitment strategies to address critical skill gaps within JD.com's logistics operations. Oversee employee relations efforts, fostering a positive and productive work environment while managing any performance-related issues. Support organizational change initiatives, guiding transformation in line with JD.com's global vision and business priorities. Advise on compensation, benefits, and HR policies, ensuring compliance with UK labor laws and industry best practices. Utilize HR data and metrics to drive informed decisions and continuous improvement in HR programs and processes. Champion employee engagement and diversity initiatives, building a culture of inclusion and belonging within JD.com's global workforce.
Skills & Qualifications: Experience: minimum 5 of HRBP experience, with a strong background in logistics or supply chain operations. Language: Fluency in English and Chinese (Mandarin or Cantonese) is mandatory for this role. Industry Knowledge: Significant experience in the logistics or supply chain industry, with a deep understanding of the unique challenges and talent needs in this sector. HR Expertise: Demonstrated expertise in performance management, organizational development, talent management, and employee relations. Communication Skills: Strong interpersonal and communication skills, with the ability to collaborate and build relationships at all levels of the organization.
Ready to Make a Difference? Apply Now! Don't miss out on this exciting opportunity to be part of a global leader in logistics and e-commerce. Apply early to secure your place in a role that promises growth, impact, and innovation. Join us in transforming the future of logistics at JD.com!!
Job Title: Warehouse Supervisor (Night Shifts) Job Type: Full-time, Night Shifts
About the Role: We are looking for a dedicated and experienced Warehouse Supervisor to oversee our night shift operations. The ideal candidate will be responsible for managing warehouse staff, ensuring efficient workflow, and maintaining safety and quality standards during night-time operations. Key Responsibilities: Supervise and coordinate night shift warehouse operations, including receiving, storing, and dispatching goods. Lead a team of warehouse associates, ensuring tasks are completed efficiently and accurately. Monitor inventory levels and conduct regular stock checks to prevent discrepancies. Ensure compliance with health and safety regulations and company policies. Oversee loading and unloading procedures to maintain efficiency and minimize damage. Train, mentor, and evaluate team members to enhance productivity and performance. Address and resolve any operational issues that arise during the night shift. Maintain accurate records and prepare reports on warehouse activities. Work closely with other departments to coordinate deliveries and shipments. Requirements: Previous experience as a Warehouse Supervisor or in a similar leadership role. Strong understanding of warehouse operations and inventory management. Ability to lead and motivate a team in a fast-paced environment. Excellent organizational and problem-solving skills. Knowledge of health and safety regulations. Proficiency in warehouse management systems (WMS) is a plus. Flexibility to work night shifts and occasional weekends as needed. Forklift certification is a plus. Chinese proficiency is highly preferred.
JD.com is a global leader in the logistics and e-commerce industry, committed to offering innovative supply chain solutions and advanced technologies to enhance the customer experience worldwide. As we expand our global operations, we are looking for a dynamic and experienced HR Business Partner (HRBP) to join our team in the UK and help drive our people strategies to support JD.com's ambitious goals in the logistics sector.
Role Overview: As the HRBP, you will play a key role in working closely with senior management and leadership teams across JD.com's logistics division. Your focus will be to align HR strategies with business objectives, ensuring the effective management of talent, organizational development, and employee relations. This is a highly impactful role, offering you the opportunity to contribute to JD.com’s ongoing success in the logistics industry while working in an innovative and fast-paced environment.
Key Responsibilities: Work closely with leadership teams to understand business goals and objectives, offering strategic HR solutions that directly impact the logistics division's performance. Lead talent management initiatives, including performance reviews, succession planning, and leadership development, ensuring the right talent is in place for the business to succeed. Collaborate with business leaders to build recruitment strategies that address critical skill gaps within JD.com's logistics operations. Oversee employee relations efforts, ensuring a positive and productive work environment while managing any performance-related issues. Support organizational change initiatives, helping to manage transformation in line with JD.com's global vision and business priorities. Advise on compensation, benefits, and HR policies, ensuring compliance with UK labor laws and industry best practices. Use HR data and metrics to drive decisions and continuous improvement in HR programs and processes. Champion employee engagement and diversity initiatives, building a culture of inclusion and belonging within JD.com's global workforce.
Skills & Qualifications: Experience: minimum 5 years of HRBP experience, with a strong background in logistics or supply chain operations. Language: Fluency in English and Chinese (Mandarin or Cantonese) is mandatory for this role. Industry Knowledge: Significant experience in the logistics or supply chain industry, with a deep understanding of the unique challenges and talent needs in this sector. HR Expertise: Demonstrated expertise in performance management, organizational development, talent management, and employee relations. Communication Skills: Strong interpersonal and communication skills, with the ability to collaborate and build relationships at all levels of the organization.
JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.
About the Role As a Dispatcher , you will be responsible for efficiently planning delivery routes, coordinating drivers, and ensuring timely deliveries. You will play a key role in optimizing operational efficiency and resolving logistical challenges in real-time.
Your Responsibilities Plan and optimize daily delivery routes based on efficiency and customer requirements. Adjust routes dynamically based on traffic, distance, and real-time issues. Communicate with drivers and provide support for delivery challenges. Monitor delivery performance and improve on-time delivery rates. Ensure high delivery success rates and customer satisfaction. Work closely with the operations manager and IT team to enhance routing systems.
Required Skills & Qualifications Minimum Bachelor's degree in logistics, supply chain management, business administration, or a related field. Experience as a route planner, dispatcher, or logistics coordinator. Proficiency in Microsoft Office (Excel, Word, Outlook). Strong analytical and problem-solving skills. Excellent organizational and time-management abilities. Ability to handle stress and adapt quickly to changes. Effective communication skills to coordinate with drivers and teams. Familiarity with logistics software and route optimization tools is a plus.
Join JD.com as a HR Business Partner (HRBP) in the UK!
Who We Are: JD.com is a global leader in the logistics and e-commerce industry, dedicated to providing cutting-edge supply chain solutions and advanced technologies to enhance the customer experience worldwide. As we continue to expand our global operations, we're on the lookout for a dynamic and experienced HR Business Partner (HRBP) to join our team in the UK and drive our people strategies to support JD.com's ambitious goals in the logistics sector.
Role Overview: As the HRBP at JD.com, you will be at the heart of our logistics division, working closely with senior management and leadership teams. Your mission will be to align HR strategies with our business objectives, ensuring the effective management of talent, organizational development, and employee relations. This is your chance to make a significant impact in an innovative, fast-paced environment and contribute to JD.com’s continued success in the logistics industry.
Why You Should Apply Early: Be among the first to join a pioneering team that is shaping the future of logistics. Seize the opportunity to work with top-tier professionals and gain invaluable experience. Fast-track your career growth by taking on a highly impactful role from day one. Make a meaningful contribution to JD.com's ambitious global expansion plans.
Key Responsibilities: Collaborate with leadership teams to understand business goals and provide strategic HR solutions that drive the logistics division's performance. Lead talent management initiatives, including performance reviews, succession planning, and leadership development, ensuring we have the right talent to succeed. Develop and implement recruitment strategies to address critical skill gaps within JD.com's logistics operations. Oversee employee relations efforts, fostering a positive and productive work environment while managing any performance-related issues. Support organizational change initiatives, guiding transformation in line with JD.com's global vision and business priorities. Advise on compensation, benefits, and HR policies, ensuring compliance with UK labor laws and industry best practices. Utilize HR data and metrics to drive informed decisions and continuous improvement in HR programs and processes. Champion employee engagement and diversity initiatives, building a culture of inclusion and belonging within JD.com's global workforce.
Skills & Qualifications: Experience: minimum 5 of HRBP experience, with a strong background in logistics or supply chain operations. Language: Fluency in English and Chinese (Mandarin or Cantonese) is mandatory for this role. Industry Knowledge: Significant experience in the logistics or supply chain industry, with a deep understanding of the unique challenges and talent needs in this sector. HR Expertise: Demonstrated expertise in performance management, organizational development, talent management, and employee relations. Communication Skills: Strong interpersonal and communication skills, with the ability to collaborate and build relationships at all levels of the organization.
Ready to Make a Difference? Apply Now! Don't miss out on this exciting opportunity to be part of a global leader in logistics and e-commerce. Apply early to secure your place in a role that promises growth, impact, and innovation. Join us in transforming the future of logistics at JD.com!!
