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JD Group
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  • General Assistant  

    - Bradford
      Role overview:   JD Gyms is an exciting, award winning budget... Read More
      Role overview:   JD Gyms is an exciting, award winning budget gym chain that is quickly expanding across the UK and taking the sector by storm. We invest over £ in fitting out our gyms to create top quality, stylish environments for our members.    We’re looking for someone who shares our passion for cleanliness and can play an integral part in our gym team. We need someone with meticulous cleaning standards that can balance interacting with our members whilst getting the job done.    Responsibilities:      Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.   Responsible for adhering to and maintaining the JD Gyms Brand Standard.   Conduct daily, weekly, monthly cleaning and safety checks.   Report all defects to ensure the building and its equipment is safe to use.   To ensure the whole of the gym facility is of the highest standard of  cleanliness.   To ensure uniform standards are being adhered to by yourself.   To always deliver outstanding member service.   To participate in colleague training videos to assist in the delivery of exceptional standards across the group.   To undertake any other reasonable duties.     Skills and Experience:  Hard working with strong interpersonal skills and great attention to detail   Can demonstrate a passion for exceeding expectations.   Previous experience in a similar role, with the ability to multi task & work unsupervised.   Effective communication skills and approachable to members and other staff.    Read Less
  • Digital Transformation Admin Assistant - 6 month FTC  

    - Bury
    At JD Outdoors, we’re not just the UK’s leading outdoor retailer — we’... Read More
    At JD Outdoors, we’re not just the UK’s leading outdoor retailer — we’re part of a dynamic retail group that includes household names like JD Sports, Size?, Blacks, Millets, and GO Outdoors. Backed by the strength and scale of the JD Group, JD Outdoors operate in stores across the UK and continue to grow. Our mission? To help millions of customers get outside, get active, and enjoy the outdoors — with the best gear, the best advice, and the best service in the industry. But our success doesn’t stop at the shop floor. Behind every great store is a network of talented professionals at our head office in Greater Manchester, where our teams drive innovation, strategy, and operational excellence. From Buying, Merchandising, Marketing, and Digital, to Finance, and Supply Chain, we offer exciting opportunities across all areas of retail and retail support. As part of the JD Group, we’re backed by the strength and scale of a global retail powerhouse, offering career development, training, and the stability of a business that’s continually investing in its people and future. Whether you’re guiding customers in-store or shaping our future behind the scenes, at GO Outdoors you’ll be part of something bigger — and help us take adventure further. If you’re passionate about outdoor adventure, customer experience, or driving retail excellence, joining JD Outdoors means becoming part of a fast-paced, supportive team with big ambitions. Key aspects of this role include: Ensuring accurate migration of a variety of website content from product data to blogs, customer care content to brand pages. Proficient user of Microsoft Word and Excel. Excellent time management, including experience of using task management tools such as Collaborating with multiple teams including digital, marketing, social media, buying, external brands, and our creative studio. Keen to work for a dynamic, ambitious and fast-paced retailer. The ideal candidate will be comfortable with a fast-paced workload and able to plan and adapt to changes quickly   Key Responsibilities Content Migration: Support the project team in migrating the content from the existing website to the new website Adaptability: Quickly adapt to changes in workload and priorities Ad Hoc tasks: Completing ad hoc admin tasks to support the project team including liaising with other teams     Required Skills: Meticulous attention to detail with exceptional grammar and spelling. Microsoft Word and Excel Strong communication skills, creativity, and the ability to work well within a team. Ability to adapt to changes quickly. Preferred Skills: Familiarity with digital Product Information Management (PIM) tools Familiarity with content management systems Familiarity with digital Product Information Management tools Experience of using digital Workload management tools Experience of using Excel for VLOOKUP and data manipulation   We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.     Read Less
  • Customer Experience Executive  

    - Rochdale
    Job Title: Customer Experience Executive Reporting to: Senior Customer... Read More
    Job Title: Customer Experience Executive Reporting to: Senior Customer Experience Manager Department: Customer Experience / Customer Care Location: Kingsway Distribution Center Hours: 40 Hours per week - May include occasional late shifts and weekends   Role Overview: A pivotal role within the Customer Experience Team, responsible for driving and project managing improvements for our customers across our diverse Omni-Channel retail fascias. The role includes interrogating customer data across all touchpoints to understand the end-to-end customer journey, identifying pain points and friction, and leading cross-functional projects to deliver actionable improvements that enhance customer experience and reduce contact.   Key Responsibilities Coordinate customer experience improvement projects from initiation through to delivery, ensuring clear objectives, timelines, and measurable outcomes. Develop and maintain project plans, track progress, and report on key milestones and risks to senior stakeholders. Serve as primary point of contact for customer experience enquiries, concerns, and feedback. Monitor and evaluate the impact of implemented changes, using data to inform ongoing improvements and share learnings across the business. Champion the “Voice of our Customer”, interrogate contact trends and identify opportunities to improve the customer journey. Build and maintain strong relationships with internal customers through proactive communication Cross-Functional Collaboration with Customer Care Operations, Digital Operations, Distribution Centers and Technical Support business areas to ensure global processes and systems drive increased efficiencies and performance. Handle escalated customer issues with empathy and professionalism, provide customer journey summaries and outcomes. Implementation of robust rigour for BAU customer testing environments such as test orders (end to end purchase and return journey), customer communications, customer feedback. Supporting the customer care operation through daily management of the Atlassian CX Jira portal. Conduct ad-hoc competitor analysis to understand market trends. Review and management of customer communications including groupwide FAQ’s and customer communications including despatch notes. Supporting the CX team with engagement activities to drive positive customer outcomes.     Essential Skill/Experience/Knowledge: Advanced proficiency in Microsoft Office, with a particular emphasis on Excel, is required. Demonstratable project management skills, including comprehensive experience in planning, execution, and reporting. Strong analytical abilities and meticulous attention to detail. Exceptional problem-solving and conflict resolution skills, grounded in root cause analysis and objective data. In-depth knowledge of all customer care operational software systems. Prior experience in customer service, quality improvement, and process optimisation. Excellent written and verbal communication skills, with the capability to tailor messaging for varied audiences, and present findings to senior stakeholders through effective storytelling. Self-motivated individual capable of managing tasks from initiation through to completion, with a focus on delivering measurable benefits. Consistently models professional behaviour and demonstrates flexibility and reliability. Exhibits resilience and adaptability within a dynamic, ambitious, and fast-paced team environment. Proactive in identifying potential opportunities and addressing issues before they arise. Solid commercial awareness and understanding of omni-channel retail operations.   Read Less
  • Instore Merchandiser - Monks Cross  

    - York
    Role overview:   As part of the in-store team, you will provide vi... Read More
    Role overview:   As part of the in-store team, you will provide visual support to the store, engaging our customers by creative product placement and utilising the latest fashion trends. You will create window and in-store displays whilst maximising store profitability through enticing visual concepts.  Responsibilities:   Merchandising  Following a weekly visual merchandising brief and applying this in your store.  Attract, engage and motivate customer into making purchases by using the most advanced visual techniques.  Ensure that mannequins, displays, and windows are alternated through the seasons and the events of the retail calendar.  Set up and monitor in-store promotions through the use of POS.  Analyse Oracle figures to assist you in product placement and floor moves.  Training & Development   Provide training and assist with team development on merchandising and display.  Ensure that weekly development takes place to fill future roles.  Communicate and provide feedback to Town Merchandiser on visual merchandising activity in store.  General  To work in a highly professional manner, leading by example at all times.  Conducting your work in a safe and responsible manner at all times.  Promote a high standard of hygiene, cleanliness, and maintenance in line with company procedures.     Role objectives and KPI’s:   Strategically place merchandise to maximise visibility and accessibility, ensuring high demand products are prominently displayed.   Develop compelling displays that attract customers, align with brand standards, and highlight key product features and promotions  Collaborate with store colleagues to ensure adequate stock levels are maintained.   Identify trends & refine merchandising strategies to capitalise on emerging opportunities  Execute promotional campaigns to maximise sales     Skills and Experience:  Visual Merchandising or Retail Experience is Advantageous.  Excellent Time Management Skills.  Strong verbal and written communication skills.  Be creative, imaginative and have a flair for fashion.      Benefits  We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:   Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)   Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)  Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)  Health cash plans  Wide range of internal development courses to support personal and professional development throughout your career journey with the Group  Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)   Discounted Gym memberships at JD Gyms   Access to colleague networks, to share lived experiences and support initiatives that drive positive change.  Opportunities to volunteer and contribute to JD Foundation   Employer engagement forums to help influence positive change   Incremental Holiday Allowance    Read Less
  • General Assistant  

    - Blackpool
      Role overview:   JD Gyms is an exciting, award winning budget... Read More
      Role overview:   JD Gyms is an exciting, award winning budget gym chain that is quickly expanding across the UK and taking the sector by storm. We invest over £ in fitting out our gyms to create top quality, stylish environments for our members.    We’re looking for someone who shares our passion for cleanliness and can play an integral part in our gym team. We need someone with meticulous cleaning standards that can balance interacting with our members whilst getting the job done.    Responsibilities:      Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.   Responsible for adhering to and maintaining the JD Gyms Brand Standard.   Conduct daily, weekly, monthly cleaning and safety checks.   Report all defects to ensure the building and its equipment is safe to use.   To ensure the whole of the gym facility is of the highest standard of  cleanliness.   To ensure uniform standards are being adhered to by yourself.   To always deliver outstanding member service.   To participate in colleague training videos to assist in the delivery of exceptional standards across the group.   To undertake any other reasonable duties.     Skills and Experience:  Hard working with strong interpersonal skills and great attention to detail   Can demonstrate a passion for exceeding expectations.   Previous experience in a similar role, with the ability to multi task & work unsupervised.   Effective communication skills and approachable to members and other staff.    Read Less
  • General Assistant  

    - Shrewsbury
      Role overview:   JD Gyms is an exciting, award winning budget... Read More
      Role overview:   JD Gyms is an exciting, award winning budget gym chain that is quickly expanding across the UK and taking the sector by storm. We invest over £ in fitting out our gyms to create top quality, stylish environments for our members.    We’re looking for someone who shares our passion for cleanliness and can play an integral part in our gym team. We need someone with meticulous cleaning standards that can balance interacting with our members whilst getting the job done.    Responsibilities:      Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.   Responsible for adhering to and maintaining the JD Gyms Brand Standard.   Conduct daily, weekly, monthly cleaning and safety checks.   Report all defects to ensure the building and its equipment is safe to use.   To ensure the whole of the gym facility is of the highest standard of  cleanliness.   To ensure uniform standards are being adhered to by yourself.   To always deliver outstanding member service.   To participate in colleague training videos to assist in the delivery of exceptional standards across the group.   To undertake any other reasonable duties.     Skills and Experience:  Hard working with strong interpersonal skills and great attention to detail   Can demonstrate a passion for exceeding expectations.   Previous experience in a similar role, with the ability to multi task & work unsupervised.   Effective communication skills and approachable to members and other staff.    Read Less
  • Supervisor - Naylors Nantwich  

    - Nantwich
    Role overview:   Being part of the store’s Junior Management tea... Read More
    Role overview:   Being part of the store’s Junior Management team,youwill provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.    Responsibilities:   As a supervisor, you’llbe doing the following:   Deliver excellent customer serviceby addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.  Drive and exceed sales targetsby monitoring staff service levels, utilizingin-store devices to offer the full product range, and analysing reports for effective product placement.  Maintain high visual merchandising standardsby using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.  Train and develop staffby assistingwith new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.     Role objectivesand KPI’s:   Contribute to achieving or exceeding the stores monthly sales target.   Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.    Achieve upselling or cross-selling targets.  Maintain a high Net Promotor Score.  Ensure stock accuracy during store Audits.  Ensure all new colleagues complete mandatory training required.     Skills and Experience:  Previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment  Passionate about retail & hold a good understanding of the latest trends and our competitors   Previousexperience of coaching and mentoring individuals   Strong communicationskills   Strong attention to detail & ability to maintainhigh standardson the shop floor  Promote JD Group values to internal and external stakeholders   Benefits  We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:   Monthly discretionary bonus schemes  Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)  Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)  Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)  Health cash plans  Wide range of internal development courses to support personal and professional development throughout your career journey with the Group  Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)  Discounted Gym memberships at JD Gyms   Access to colleague networks, to share lived experiences and support initiatives that drive positive change.  Opportunities to volunteer and contribute to JD Foundation   Employer engagement forums to help influence positive change   Incremental Holiday Allowance  Read Less
  • Regional Maintenance Technician - South  

    - Bury
    Regional Maintenance Technician - South Role Purpose: To ensure our me... Read More
    Regional Maintenance Technician - South Role Purpose: To ensure our members have an exceptional experience within our gyms, we pride ourselves on high standards of maintenance. As a Maintenance Operative, you will undertake repairs and maintenance across our portfolio of gyms based across the South of England, ensuring high quality workmanship and compliance. Sites to cover include but not limited to; Southampton, Milton Keynes, Luton Harlow, Farnborough, Uxbridge Responsibilities: To carry out general repairs across all our clubs based across the South To deliver planned preventative maintenance on site, including but not limited to proactive and reactive work To carry out minor plumbing including replacing taps, unblocking sinks and drains etc. To deal with repairs where necessary as instructed by facilities department To deal with minor electrical repairs and fixings General redecorating works General fault finding Regularly check internal & external areas of the gyms that may pose potential hazards and rectify Desirable skills and experience: Be multi skilled across Plumbing (copper and PVC) carpentry and minor electrical works Be competent at basic building repairs and maintenance Have a knowledge of ventilation systems Be competent at redecoration and refurbishment works Be able to complete small plastering / wall damage works Be able to use small industrial/electrical/mechanical equipment Have a knowledge of health and safety procedures and precautions Demonstrate literacy, numeracy, and IT skills sufficient to use our Mainteno reporting system to effectively understand the daily workload Be physically fit as the role will require lifting, bending, stretching working at heights Have a clean driving license Although the role is predominately Monday to Friday, due to the nature of the leisure industry you will be required to be on call outside of these hours including weekends to assist with any emergencies that may arise. Due to the widespread location of gyms in the South, the occasional overnight stay may be required. A company vehicle will be provided along with a competitive salary and company benefits, including free gym membership & pension.   Read Less
  • Project Manager - Studio  

    - Manchester
    PROJECT MANAGER     Responsible to: Senior Project Manager R... Read More
    PROJECT MANAGER     Responsible to: Senior Project Manager Responsible for: N/A Department: JD Studio Location: The Sharp Project Manchester     Role Overview: As a Project Manager you will be responsible for transforming approved creative concepts into fully executed campaigns across multiple channels, including digital, social, and print. You will play a pivotal role in managing end-to-end projects, acting as the central point of coordination between creative teams, marketing, brand, retail, and external partners, you will ensure all projects are delivered on time, on brief, and to the highest standard.   You will manage the full project lifecycle, from initial briefing, scoping, and scheduling through to production, quality assurance, and final delivery, while maintaining clear communication, structured workflows, and exceptional organisation throughout. Working closely with the internal studio team, marketing teams and internal stakeholders, you will champion studio processes and support operational efficiency across fast-paced, multi-channel campaigns.   Success in this role means balancing creative ambition with commercial requirements, solving problems proactively, and driving projects forward with confidence and clarity. You will be expected to manage multiple concurrent workstreams, adapt quickly to shifting priorities, and ensure stakeholders remain aligned at every milestone. Ultimately, you’ll play a key part in enabling JD Sports to deliver best-in-class creative content across retail, digital, social, experiential, and brand marketing channels.     Key Areas of Responsibility   Project Ownership and Delivery   Working within the Studio Dispatch Team, responsible for planning and delivering projects on time, on budget, with personality and flair. Reporting to the Senior PM, ensuring accurate upfront project preparation. Conducting daily production meetings to maintain information flow, project progress, and milestones. Generating weekly/monthly reports on live and upcoming projects. Presenting reports to senior leadership, highlighting budget tracking and projects at risk. Managing costs and budgets across projects. Delivering projects within budget while maintaining stakeholder satisfaction. Employing a methodical approach to archive management and file organization.   Collaboration and Stakeholder Management Communicating with SLT and workflow managers to allocate resources for current and future projects. Managing day-to-day communications on key projects with internal studio teams and the wider marketing teams, including but not limited too; Campaign Marketing, Social and Paid Media  Assisting the Dispatch team in maintaining and growing internal and external relationships.   Team Support, Process Improvement and Professional Growth   Supporting management in evolving and implementing studio workflow improvements. Acting as an advocate for the JD Studio Team. Maintaining awareness of production cost rules, usage, and licenses. Mentoring and coaching junior team members. Focusing on personal and professional development.   Skills, Experience & Knowledge   Essential:   Proven experience within a similar role. Must be organised and able to manage workloads. Excellent communicator. Excellent business acumen. Maintain a strong and broad knowledge of fashion content trends. Able to work accurately, effectively, and quickly turn work around whilst maintaining a high level of quality. Display high levels of resilience and leadership. Desire to develop deep understanding of the nuances associated with individual creative disciplines. Ability to clearly articulate ideas to line manager and other team members. Must be passionate for creative and have an interest in retail Desire to develop and gain a greater understanding of the business. Appetite to move creative forward and create exciting, on brand campaigns. Able to react to retail in an ever-changing environment.   Desirable:   Previous experience in a creative studio or similar. Previous experience using a Project Management Tool Knowledge and understanding of the production process. Read Less
  • Returns & Stock Control Team Leader D23 OD1 - Returns-T1 D  

    - Rochdale
    Profit & Asset Protection Team Leader Responsible to: Returns & Stock... Read More
    Profit & Asset Protection Team Leader Responsible to: Returns & Stock Control Supervisor Department: Returns & Stock Control (Group Profit Protection) Location: Rochdale - Kingsway DC Hours: 4 on 4 off - Days Role Overview : The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service. Key Duties/Responsibilities: · To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy · To support in the identification and resolution of departmental operational issues · To oversee all aspects of Returns & Stock Control including: o Retail Returns o Problem Stocks o Pricing of Clearance Stocks o Multi-Channel Returns o Stock Removals o Supplier Returns o Audits o General queries o eBay · To report any potential quality or product issues to the relevant departments · To monitor levels of adjustments within the DC and analyse the information to identify and report on your findings · To monitor the audit trail of cartons being despatched from the DC · To trace discrepancies reported by stores. · To investigate discrepancies reported on “Fast Track” IBT’s · To audit stocks destined to and passed over to jobbers · To supervise the removal of ‘End of Line’ stocks to jobbers · To ensure that all returns are regularly collected · To carry out spot checks, monitor and oversee stocks destined for disposal including lost property · To assist with the ongoing development of all members of the department · To deputise for the Returns and Stock Control Supervisor in their absence. · To complete any other reasonable ‘adhoc’ task in line with the needs of the Business and your current level of responsibility · Development of new processes within the department Skills, Knowledge & Experience: · Some previous experience of first line management within a distribution environment would be preferred · Previous Returns or Stock Control experienced would be preferred but not essential · Ability to problem solve · Good communication skills both written and verbal. · Be able to demonstrate a high level of literacy and numeracy in order to produce documentation and maintain a variety of accurate records. · Ability to prioritise work · Self-motivated with the ability to work on your own initiative. · A team player · Computer literate · Be able to communicate and operate with staff at all levels · Conflict resolution skills · Must be Confident in decision making · Professionalism and Leadership skills are essential System Knowledge (Preferred not essential) · WMS · Shogun · Oracle · Microsoft Office · Assure · Metapack · Multichannel platforms · Jira Read Less

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