Location: Cardiff (in-person) Contract Type: Full-Time, Permanent Salary: £40,112 - £44,850 (Level 7 - 8) Hours: 37.5 per week Reporting to: Group CEO iungo is seeking a sharp, process-driven Head of Operations to optimise and lead our end-to-end delivery ecosystem. This is a critical leadership role encompassing the entire business lifecycle - from the exact moment a participant enrols, through training, assessment and examination, and successful offboarding. If you are a mid-career professional looking for a high-impact step-up opportunity where you can leverage your people management skills to drive operational quality, this is your next move. The Role You will lead the strategic optimisation of resource utilisation, process effectiveness, and quality assurance. Managing through a tier of capable managers, you will ensure our training delivery, exam centres, and tutor teams run like a finely tuned machine. Key Responsibilities: Optimise Resources: Maximise resource utilisation across our training delivery and examinations centre (overseen day-to-day by the Operations Manager). Lead Delivery Teams: Lead and empower tutor teams (overseen by Learning Experience Managers) and our Strategic Centre Managers. End-to-End Ownership: Oversee the entire operational pipeline from customer enrolment through training, assessment and examination, to offboarding. Compliance
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