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itsu
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  • People Partner - London  

    - London (Central)
    People Partner - Londonthis is itsuWe are the leading Asian-inspired q... Read More
    People Partner - London

    this is itsuWe are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.this is the jobOur People Partner role is a commercially focused and critical partner to our Operations Managers and other key stakeholders within the business. Working alongside operations, and other support functions they deliver key initiatives that align to our strategy.
    core responsibilitiesWork in partnership with all support functions to deliver key people and operational initiatives, which align with itsu strategy.Execute the employee lifecycle seamlessly and accurately.Ensure General Managers and Operation Managers understand how and when to escalate ER issues to the ER Partner.Be aware and proactively advise on the creation of the any performance improvement plans for the shop teams.Lead and drive key people initiatives and projects, with support of operations and the wider people teamWork collaboratively with the Talent team to support with recruitment, when needed.Support the L&D team in delivering people focused training programmes to upskill management competency and HR capability within shop operations. Providing insights and expertise to inform content and delivery.Responsible for weekly and monthly reporting on people KPIs and insights.this is youCommunicate beautifully, both in written format and interpersonally.A key contact in your circle and regular visitor to shops.Commercially focused.Interest in digital and data acumen, to ensure a deeper understanding of how data, digital and technological trends can help strengthen our business.Prioritise employee experience and the employer brand.Seek opportunities to collaborate with operations and the wider people team.perks & benefitsA competitive salaryFlexible working, including 1 day a week from home, and up to 2 week a year working from abroadGenerous time off allowances [including bank holidays]Free breakfast and snacks available everydayA free itsu lunch whenever you are in the office and 50% off in all stores, for when you are notWe cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeingAn array of business events and socials throughout the year Read Less
  • Procurement Executive - London  

    - London (Central)
    Procurement Executive - Londonideal candidate:Great organisation skill... Read More
    Procurement Executive - London

    ideal candidate:Great organisation skills & ability to communicate effectively as part of a team & with suppliersAbility to manage multiple tasks with varying stakeholders at one timeThe energy and self-motivation to work within a rapidly growing business that is constantly evolving with changing prioritiesData and numerical accuracyPro-active and a keenness to learnAbility to work under pressure, meet targets & deadlinesAn open-minded approach to the role and a flexible, can do, friendly attitude. Our business is constantly changing!
    About Us
    itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
    itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza & bao, brilliant'broth, rice'noodles & miso'easy to name a few...
    D&I Statement
    itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.
    When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed.
    scope of role:
    itsu [grocery] is looking for a procurement exec to join its procurement team. They will assist in various areas across our wide-reaching team, giving them a great foundation for a future career in procurement. They will be a core resource for the procurement team to assist on varying tasks that will flex dependant on the needs of the team and the business. One area they will work on is our ESG and Sustainability requirements, supporting the Senior Packaging Technologist and Senior Sustainability Advisor. They should be detailed and analytical to support on managing various procurement systems and master data.
    Be a core support for the procurement teamWork on procurement projects and cost saving initiatives, including collaborating with our wider operations team on product development and sample requestsAssist with collating key business submissions for packaging taxes and product ingredient trace abilitiesSupport the ESG agenda, working on key initiatives to assist with our decarbonisation strategy and packaging reductionsMaintain our various procurement and packaging data systemsAssist with new supplier onboarding and their set up requirementsHelp drive supplier performance by assisting with key supplier review meetings and organisation

    What We OfferCompetitive salaryCompetitive bonus scheme25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)Health insuranceCompany pension schemeHybrid working (2 days wfh)Opportunity to work from abroad 50% employee discount in itsu shopsFree itsu lunch Discounts at major retailersSalary sacrifice cycle and electric vehicle schemes A sizeable training budget to support your ongoing development Read Less
  • Senior Brand Manager - London  

    - London (Central)
    Senior Brand Manager - Londonthe ideal candidate: has a minimum of... Read More
    Senior Brand Manager - London

    the ideal candidate: has a minimum of 3-4 years in FMCG marketing, with trade/shopper marketing experience delivering retail media plans in the UK's top 5 supermarkets has commercial & numerical strength, with proven track record of setting budgets, reviewing P&Ls & analysing trade marketing performance is ambitious, intelligent, hard-working, a fast learner and a self-starter with a can-do attitude has strong communication skills & is a confident presenter is analytical, proficient on Excel and has experience analysing market data & making recommendations for growth is very organised is passionate about itsu and our products & want to grow with the company has line management experience & is a team player
    about us: itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in each shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-in-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food. itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza & soup'dumplings, brilliant'broth, rice'noodles & miso'easy to name a few... D&I statement: itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities. When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed. the role: This role manages trade/retail marketing and buyer engagement for a selection of itsu [grocery]'s core product ranges, which are strategically significant to sustain strong growth. This commercial-focused marketing role works closely with the sales team and retailers, alongside the brand and innovation teams, to bring the itsu brand to life in store and online. responsibilities: Buyer sell-ins: With the category team, build the NPD [new product development] presentations to attend & present at 1) internal sell-in meetings to the sales team 2) external buyer meetings. Trade/retail marketing activity: Manage all trade marketing activity in store and online across Grocery Multiples and Convenience, in line with budgets. Conduct ongoing performance and execution reviews to make recommendations for optimisation. Commercial analysis: Support the Marketing Controller in analysing marketing spend to find efficiencies & growth opportunities Buyer engagement & Trade PR: Oversee all buyer engagement [samples, food safaris, trade shows and head office sampling]. Lead LinkedIn, The Grocer [trade publication] and industry award activity. Manage the Marketing Executive who will execute. Business reporting & consumer insight: Manage trade marketing evaluations & analysis to report on uplift & ROI. Stay on top of industry news & support Marketing Innovation team on strategic insight projects when required. Budget Management: Work with the Marketing Controller to set the trade marketing & buyer engagement budget, reporting on spend to the management team monthly. Support the team in JBP negotiations for retailer media investment. Line Management: manage and train 2 Marketing Executives what we offer:competitive salarycompetitive bonus scheme25 days holiday + bank holidays (2 bank holidays are interchangeable for other religious holidays)health insurancecompany pension schemehybrid working (2 days wfh)opportunity to work from home abroad50% employee discount in itsu shopsfree itsu lunchdiscounts at major retailersa sizeable training budget to support your ongoing development
    Read Less
  • General Manager - London  

    - London (Central)
    General Manager - Londonthis is itsuWe are itsu, the leading Asian-ins... Read More
    General Manager - London

    this is itsuWe are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. this is the jobAs a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars, People, Hospitality, Quality and Profitabilitycore responsibilitiesPeople. Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.Hospitality. Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.Quality. You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.Profitability. Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals.this is youCommunication through clear, honest, and enthusiastic style, that instils confidence and ensures everyone is aware of their responsibilities throughout the storeAttention to detail, understanding small but critical detailsLead by example, you understand all roles within the store and feel comfortable turning your hand to themTeam-oriented, working together as a team, seamlessly, is a priority. You are focused on high-quality customer service experience, taking accountability for your teams, building trust and reliabilityPassionate about your shop, your role and, your teamEntrepreneurial focus on hospitality, you remain calm and collected, whist thinking outside the box to prioritise the customer experience and journeyPeople focused, being open to listen, collaborate, give, and receive feedback to your team and the wider business in a professional manneryou put people at the heart of everything you do by displaying the 4 itsu qualities:I take pride [in what I do]I genuinely care [for people]I want to grow [myself & others]I build trust [around me]this is what we offerCompetitive salaryIndustry leading Training and Development and encouragement to progress your careerPrivate medical insuranceHealth cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much moreMental wellbeing platform and 1-2-1 therapy sessions and employee assistance programmeOptional Critical illness cover and life insuranceFlexible E-Bike subscription and cycle to work schemeA free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are notCompany pension schemeAn array of business events and socials throughout the year, including team days out, summer party [for the whole family], pride and quarterly business eventsJust like you, we are very passionate about sustainability, please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/ Read Less
  • Team Member [FTC 3 Months] - Stansted  

    - Stansted
    Team Member [FTC 3 Months] - StanstedWe are itsu, the leading Asian-in... Read More
    Team Member [FTC 3 Months] - Stansted

    We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
    In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
    Apply now for the chance to join our Stansted Airport team! It only takes two minutes...
    This advert is for full-time, fixed-term contracts for 3-months over summer. We currently require full flexibility from Monday-Sunday.
    Start as a Team Member and earn up to 15.80 per hour, including an hourly bonus* and NO zero hours contracts!
    this is the jobAs a Team Member, you'll be working in one of our beautiful stores, where you'll be:Cutting fresh fish and preparing ingredientsRolling maki and creating our famous itsu dishesCooking with care and precisionMaintaining the highest standards of food quality and safetyDelivering excellent customer service with a smile
    No experience? No problem! We'll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.*we pay our bonus after your initial training!
    Even more, if you're looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team [head office] started as itsu team members... you could be one of them!
    If you love working in a vibrant place, are restless to help [your team and customers] and preparing food is your passion - apply now!
    this is youWe are looking for people displaying the four itsu qualities:I take pride [in what I do]I care [for people]I want to grow [myself & others]I build trust [around me]
    this is what we offerPay every Thursday and if your expenses get out of hand, we've got you covered with early wage access via Wagestream.Your breaks are paid, and your beautiful healthy lunch is on us every day!Invite your family and friends over for a meal with a 50% discount in every itsu shop.Enjoy 28 days of paid holidaysWith our top of class learning programs and career progression opportunities, you can quickly earn up to 16.00 as a 'Team Member Pro' [including hourly bonus], or 35,000 per year + quarterly bonus if you are a Team Leader [with guaranteed full-time hours].We will pay for when you are unwell and can't work with our income & critical protection.We care about your health, so we offer free-to-you online GP and access to mental health therapists 24/7. For your welfare, our managers are fully trained in Mental Health First aid.If you enjoy shopping or exercising you will love our discounts at major retailers and gym memberships!At itsu, we love having fun and recognize our teams. We offer one of a kind social, family and sport events.Just like you, we are very passionate about sustainability, please check our sustainability milestones here.
    No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self. Read Less
  • Team Member - Gatwick  

    - Gatwick
    Team Member - GatwickWe are itsu, the leading Asian-inspired quick-ser... Read More
    Team Member - Gatwick

    We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
    In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
    Apply now for the chance to join one of our great airport teams! It only takes two minutes...This vacancy is primarily kitchen-based, full-time [30-40 hours per week] and requires flexibility from 6am-10:30pm.
    Start as a Team Member and earn up to 15.80 per hour, including an hourly bonus* and NO zero hours contracts!
    this is the jobAs a Team Member, you'll be working in one of our beautiful stores, where you'll be:Cutting fresh fish and preparing ingredientsRolling maki and creating our famous itsu dishesCooking with care and precisionMaintaining the highest standards of food quality and safetyDelivering excellent customer service with a smile
    No experience? No problem! We'll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.*we pay our bonus after your initial training!
    Even more, if you're looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team [head office] started as itsu team members... you could be one of them!
    If you love working in a vibrant place, are restless to help [your team and customers] and preparing food is your passion - apply now!
    this is youWe are looking for people displaying the four itsu qualities:I take pride [in what I do]I care [for people]I want to grow [myself & others]I build trust [around me]
    this is what we offerPay every Thursday and if your expenses get out of hand, we've got you covered with early wage access via Wagestream.Your breaks are paid, and your beautiful healthy lunch is on us every day!Invite your family and friends over for a meal with a 50% discount in every itsu shop.Enjoy 28 days of paid holidaysWith our top of class learning programs and career progression opportunities, you can quickly earn up to 16.00 as a 'Team Member Pro' [including hourly bonus], or 35,000 per year + quarterly bonus if you are a Team Leader [with guaranteed full-time hours].We will pay for when you are unwell and can't work with our income & critical protection.We care about your health, so we offer free-to-you online GP and access to mental health therapists 24/7. For your welfare, our managers are fully trained in Mental Health First aid.If you enjoy shopping or exercising you will love our discounts at major retailers and gym memberships!At itsu, we love having fun and recognize our teams. We offer one of a kind social, family and sport events.Just like you, we are very passionate about sustainability, please check our sustainability milestones here.
    No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self. Read Less
  • Team Member - London  

    - London (Central)
    Team Member - LondonWe are itsu, the leading Asian-inspired quick-serv... Read More
    Team Member - London

    We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
    In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
    Apply now for the chance to join our Wimbledon team! It only takes two minutes...
    Start as a Team Member and earn up to 14.05 per hour, including an hourly bonus* and NO zero hours contracts!
    this is the jobAs a Team Member, you'll be:Cutting fresh fish and preparing ingredientsRolling maki and creating our famous itsu dishesCooking with care and precisionMaintaining the highest standards of food quality and safetyDelivering excellent customer service with a smile
    No experience? No problem! We'll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.*we pay our bonus after your initial training!
    Even more, if you're looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team [head office] started as itsu team members... you could be one of them!
    If you love working in a vibrant place, are restless to help [your team and customers] and preparing food is your passion - apply now!
    this is youWe are looking for people displaying the four itsu qualities:I take pride [in what I do]I care [for people]I want to grow [myself & others]I build trust [around me]
    this is what we offerPay every Thursday and if your expenses get out of hand, we've got you covered with early wage access via Wagestream.Your breaks are paid, and your beautiful healthy lunch is on us every day!Invite your family and friends over for a meal with a 50% discount in every itsu shop.Enjoy 28 days of paid holidaysWith our top of class learning programs and career progression opportunities, you can quickly earn up to 14.00 as a 'Team Member Pro' [including hourly bonus], or 14.75 [including hourly bonus] + quarterly bonus if you are a Team Leader [with guaranteed full-time hours].We will pay for when you are unwell and can't work with our income & critical protection.We care about your health, so we offer free-to-you online GP and access to mental health therapists 24/7. For your welfare, our managers are fully trained in Mental Health First aid.If you enjoy shopping or exercising you will love our discounts at major retailers and gym memberships!At itsu, we love having fun and recognize our teams. We offer one of a kind social, family and sport events.Just like you, we are very passionate about sustainability, please check our sustainability milestones here.
    No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self. Read Less
  • Senior Safety Manager - London  

    - London (Central)
    Senior Safety Manager - Londonthis is itsuWe are the leading Asian-ins... Read More
    Senior Safety Manager - London

    this is itsuWe are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.this is the jobThe Senior Safety Manager will lead all aspects of health and safety, food safety and fire safety across all levels of itsu within shops and academy. Partnering with all departments, they will build, implement and maintain a safety management system that complies with safety standards and legislation while also driving a positive safety culture of best practice ensuring itsu remains a leader of safety in the industry.They will support the Head of Safety in all matters of compliance and will be required to have an excellent understanding of safety standards and legislation. Providing a safe, clean + legally compliant environment for everyone in our shops and ensuring the brand is protected through the delivery and monitoring of high standards.
    core responsibilitiesHold overall accountability for Health & Safety, Food Safety, and Fire Safety across the business, ensuring full legal compliance.Act as the technical subject matter expert and guardian of standards, policies, and procedures, driving consistent review, improvement, and implementation.Lead and monitor strategic safety programmes (e.g., First Aid, Fire Marshals, Safety Legends), setting clear compliance standards across the estate.Oversee internal audits, shop visits, and the "safe, clean and legal" programme, creating SMART action plans and tracking statutory compliance reporting.Manage incident and accident reporting, investigations, trend analysis, RIDDOR submissions, and the online safety portal, ensuring timely resolution and continuous improvement.Monitor existing and emerging legislation, liaise with Primary Authority and Environmental Health Officers, and ensure assured advice is embedded into business practices.Partner cross-functionally with Operations, Maintenance, Construction, Customer Services, partnership teams, and senior leadership (including board reporting) to maintain safe, legally compliant shops and strong stakeholder relationships.this is you Level 4 food safety qualification holder is desirableDesirable NEBOSH National General CertificateExperience liaising with local authority enforcement officersStrong experience of designing, delivering and managing cross-departmental projectsHighly conscientious and diligentExperience in safety within a multi-site QSR or hospitality environmentperks & benefitsA competitive salaryFlexible working, including 1 day a week from home, and up to 2 week a year working from abroadGenerous time off allowances [including bank holidays]Free breakfast and snacks available everydayA free itsu lunch whenever you are in the office and 50% off in all stores, for when you are notWe cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeingAn array of business events and socials throughout the year
    Read Less
  • Senior Food Technologist - London  

    - London (Central)
    Senior Food Technologist - Londonthe ideal candidate: At least 3 years... Read More
    Senior Food Technologist - London

    the ideal candidate: At least 3 years' experience working in a food safety and technical role with manufacturing and retail/brand experience Qualified to degree level in food science or science degreeExcellent attention to detailWork proactively individually as well as in a small teamPassion for food & Asian inspired food in particular about us:
    itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food. itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza & bao, brilliant'broth, rice'noodles & miso'easy to name a few... D&I statement:
    itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities. When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed. Scope of the role: itsu [grocery] are hiring a Senior Food Technologist who will be responsible for the quality, safety, legality and authenticity of itsu [grocery] products and supplier performance in the relevant category, specifically the delivery of continuous improvement to ensure the highest food safety standards. They will be responsible for driving the awareness of a food safety culture and ensuring it is always considered during decision making. They will support the Technical team in maintaining AA Grade certification against the BRC Agents & Brokers standard. Works with the Category Technical Manager to approve and onboard new suppliers. Maintains the supplier management system for existing suppliers ensuring certificates and questionnaires are up to date. Responsible for ongoing risk assessed monitoring of product quality, safety and authenticity through routine surveillance testing, shelf-life evaluation and organoleptic testing. Responsible for completing complaint and out of specification test result investigations for medium and high risk issues. Identifies the root cause and puts relevant corrective and preventative actions in place. Drives continuous improvement with suppliers to achieve a reduction in consumer complaints and improvement in food safety standards.Responsible for the technical elements of NPD and EPD projects ensuring the gate process is followed, paperwork completed and testing is conducted on time for nutritional, cooking instructions and shelf life. Foresees and resolves technical issues prior to launch. Attends production trials and first productions.Completes the product specifications for new products accurately and on time, ensuring that they capture product key product safety and quality information. Maintains specifications for existing products ensuring they are accurate and up to date.Reviews and approves legal labelling artwork for new and existing products and checks compliance with itsu [grocery] brand standards and the labelling regulations. what we offer:
    Competitive salaryCompetitive bonus scheme25 days holiday + bankholidays (two bank holidays are interchangeable for other religious holidays)Health insuranceCompany pension schemeHybrid working (2 dayswfh)Opportunity to work from abroad 50% employee discount initsushopsFree itsu lunch Discounts at major retailersSalarysacrificecycle and electric vehicle schemes Read Less
  • General Manager - St Albans  

    - St Albans
    General Manager - St Albansthis is itsuWe are itsu, the leading Asian-... Read More
    General Manager - St Albans

    this is itsuWe are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.this is the jobAs a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars, People, Hospitality, Quality and Profitabilitycore responsibilitiesPeople. Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.Hospitality. Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.Quality. You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.Profitability. Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals.this is youCommunication through clear, honest, and enthusiastic style, that instils confidence and ensures everyone is aware of their responsibilities throughout the storeAttention to detail, understanding small but critical detailsLead by example, you understand all roles within the store and feel comfortable turning your hand to themTeam-oriented, working together as a team, seamlessly, is a priority. You are focused on high-quality customer service experience, taking accountability for your teams, building trust and reliabilityPassionate about your shop, your role and, your teamEntrepreneurial focus on hospitality, you remain calm and collected, whist thinking outside the box to prioritise the customer experience and journeyPeople focused, being open to listen, collaborate, give, and receive feedback to your team and the wider business in a professional manneryou put people at the heart of everything you do by displaying the 4 itsu qualities:I take pride [in what I do]I genuinely care [for people]I want to grow [myself & others]I build trust [around me]this is what we offerCompetitive salaryIndustry leading Training and Development and encouragement to progress your careerPrivate medical insuranceHealth cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much moreMental wellbeing platform and 1-2-1 therapy sessions and employee assistance programmeOptional Critical illness cover and life insuranceFlexible E-Bike subscription and cycle to work schemeA free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are notCompany pension schemeAn array of business events and socials throughout the year, including team days out, summer party [for the whole family], pride and quarterly business eventsJust like you, we are very passionate about sustainability, please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/ Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany