🌟 Join IMG – Where Your Potential Meets Purpose
We’re excited to welcome a Sales Support Administrator to our team at IMG—one of the world’s leading international medical insurance providers. This is a Permanent, full-time opportunity (40 hours/week) based out of our Cardiff office, with hybrid working options available. Earning a competitive salary between £23,500.00 and £24,000.00 ..
đź’Ľ The Role: Make Every Call Count
As a Sales Support Agent, you’ll be the friendly first voice for customers looking for travel insurance—handling new quote enquiries, renewals, and payment processing with professionalism and precision.
Deliver first-class support to customers over the phone
Match clients with the best insurance products for their needs
Securely process card payments using our advanced call system
Contribute to revenue growth with every successful policy
Support inbox and live chat duties to enhance service reach
🌍 About IMG: Global Reach, Local Heart
We help individuals, families, and corporations worldwide stay protected and prepared. From vacationers to expats, frequent flyers to dual residents—our clients count on us for global peace of mind®. With 24/7 support from our UK-based operations centre, we handle everything from overseas emergencies to everyday claims like lost luggage.
🚀 Why This Role Rocks
Whether you’re just launching your career or reigniting your passion for customer service, you’ll thrive in our supportive, high-energy environment. This isn’t just a job—it’s the doorway to endless possibility.
🌱 Grow your skills in a fast-moving, people-first industry
🎯 Work with one of the most experienced and innovative insurance teams in the country
🤝 Be part of a culture that believes in promotion from within
🧠What We’re Looking For
Excellent written & verbal communication skills
Sharp attention to detail and service-oriented mindset
Confidence working independently and as part of a team
Previous experience in call centres, admin or live chat is a bonus
🎉 Perks & Benefits
Flexible hybrid working
22 days holiday + 9 bank holidays —grows to 30 days!
Day off for your birthday and Christmas Eve
Summer & Christmas parties and surprise perks like concert tickets
Employee recognition awards and career development support
If you're ready to step into a dynamic role where every interaction makes a difference, we’d love to hear from you. Let's build something great together at IMG.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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