Job DescriptionClient Partner — Manufacturing & Hi-TechDepartment: Client Services / Account ManagementReports To: Managing Client PartnerIndustry Focus: Manufacturing & Hi-TechAbout the RoleWe are looking for a senior Client Partner to own and deepen strategic relationships with a portfolio of key accounts in the Manufacturing and Hi-Tech sectors. In this role, you will serve as the primary point of contact and trusted advisor for clients, ensuring they continuously derive value from our BPO services — spanning, Finance and Accounting, Customer Experience, supply chain operations, technical support, Sourcing and Procurement, Sales and Fulfillment, and digital transformation — while driving long-term retention and partnership growth.You will bring a deep understanding of the operational and technology challenges facing manufacturers and high-technology companies, translating that knowledge into tailored service strategies that deliver measurable business outcomes.Key ResponsibilitiesClient Relationship ManagementOwn end-to-end relationship management for a portfolio of enterprise clients in the Manufacturing and Hi-Tech sectors, acting as their strategic advocate internally and externally.Build and maintain strong executive-level relationships (C-suite, VPs, and Procurement leaders) across client organizations.Lead Quarterly Business Reviews (QBRs) and executive engagements, presenting performance insights, roadmaps, and value realization stories aligned to clients’ operational and technology goals.Retention & Account HealthDrive client retention and satisfaction by proactively monitoring account health, identifying risk signals early, and resolving escalations before they impact the relationship.Develop and execute tailored account plans that align client business objectives — including lean operations, digital transformation, and product lifecycle management — with our BPO service capabilities.Ensure consistent adherence to SLAs, KPIs, and contractual commitments across all service lines within the account.Growth & Commercial ManagementIdentify up sell and cross-sell opportunities within existing accounts (e.g., expanding from back office to F&A, HR outsourcing, or technical helpdesk) and partner with Sales to close incremental revenue.Lead contract renewals, amendments, and service expansions in alignment with commercial targets and client investment cycles.Cross-functional LeadershipCollaborate with Operations, Delivery, Technology, and Finance teams to ensure seamless, high-quality service delivery for Manufacturing and Hi-Tech clients.Serve as the voice of the client internally, influencing service improvements and innovation roadmaps based on sector-specific client feedback (e.g., Industry 4.0 readiness, IoT support needs, supply chain resilience).Mentor and guide junior Client Success and Account Management team members.RequirementsExperience15+ years in account management, client services, or customer success, with at least 5 years in a BPO, outsourcing, or managed services environment.Demonstrated track record of retaining and growing large, complex enterprise accounts — ideally within Manufacturing, Industrial, Semiconductor, Electronics, or Hi-Tech verticals.Experience managing accounts with significant annual contract values and multi-year renewal cycles.Domain KnowledgeStrong understanding of Manufacturing and Hi-Tech business models, including supply chain operations, engineering support, product lifecycle management, and digital/Industry 4.0 initiatives.Familiarity with common BPO service lines relevant to these sectors: technical helpdesk & field support, supply chain BPO, finance & accounting, HR operations, and IT outsourcing.Awareness of compliance and regulatory requirements relevant to manufacturing (e.g., ISO standards, export controls) is a plus.Skills & CompetenciesExecutive presence with the ability to engage and influence C-suite stakeholders across large, matrixed organizations.Exceptional communication, negotiation, and presentation skills — able to translate complex operational data into compelling client narratives.Data-driven mindset with experience using CRM tools (e.g., Salesforce) and service performance dashboards.Ability to manage multiple high-priority accounts simultaneously in a fast-paced, client-facing environment.EducationBachelor’s degree in business, Engineering, Technology, or a related field required.MBA or equivalent advanced degree is a plus.What We OfferCompetitive base salary with performance bonus tied to retention and growth targetsExecutive-level visibility and influence within the organisationOpportunity to work with global, marquee clients in high-growth Manufacturing and Hi-Tech segmentsExposure to cutting-edge digital transformation and Industry 4.0 initiativesFlexible and hybrid working arrangementsThis job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities, duties, and skills required.Work LocationLondonCountryUnited KingdomCompanyIBPM UK Interest GroupIBPM Job RoleClient PartnerAuto req ID: 150204BR
Read Less
