Business Support OfficerFull time / Part time Salary: £27,785 - £31,137 with potential for further progression to £35,061 with our pay progression scheme. Location: Hybrid Contracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre. Why work for the ICO? Pay progression scheme.Hybrid and flexible working options. 25 days paid holiday per year, plus privilege and public holidays. Flexi leave (up to 26 additional days leave per year). Pension (employer contribution around 28.9%). Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. Health Cash Plan. Fantastic development opportunities to learn and progress. Further details can be found on the benefits section of our . Job summaryYou will provide effective, comprehensive and confidential executive and administrative support for Transformation and Delivery and leadership teams in the ICO, their directorates and departments. Working with others to help achieve the outcomes required by senior managers.You will not hold line management responsibilities but will be expected to collaborate closely with others as necessary.The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.Key responsibilities:Assist in the work of directorates and departments; providing support for staff as required, for example in undertaking specific projects, business planning, undertaking research or booking travel for other staff.Day to day coordination of complex cross department or directorate business planning and reporting.Ensure that senior managers have organised schedules; managing and forward planning their diaries and ensuring they have the itinerary and resources required for meetings, speaking engagements etc.Provide secretarial support for meetings for example by preparing documentation, issuing and responding to meeting invitations, taking minutes etc, using relevant tools to support as appropriate (e.g. Co-pilot).Where required support the senior managers by acting as a first point of contact.Handle incoming correspondence, assisting with prioritisation and following up actions required where necessary.Manage outgoing correspondence, drafting letters, emails, presentations and reports to a professional standard.Ensure documents are filed and archived correctly (and securely where necessary).On behalf of senior managers, to liaise with external stakeholders, including high profile organisations and individuals, ensuring stakeholders are assisted in their dealings with the ICO in a professional manner.Ensure that information is handled with a high degree of confidentiality where appropriate, implementing systems to ensure that confidentiality is maintained where needed.Monitoring progress against business plans including producing progress reports.Ensure that the Directorate’s administration runs smoothly creating and adhering to relevant policies and procedures.Undertake other advanced administrative duties for example, helping with booking training courses, running the budget and ordering system etc.Make travel and hotel arrangements both in the UK and abroad which fit in with organisational and personal needs.Ensure continuity of service by adhering to recognised office wide business support processes, working closely with Executive Assistants, Business Support Officers and Administrative Assistants and particularly by contributing to the work of the Private Office function as appropriate.Person specificationEssential criteria assessed at application stage:Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience.Experience in working on small projectsExcellent organisational skills.Ability to deal with a demanding workload and to prioritise accordingly.Ability to work as a member of a team and on own initiative.Essential criteria assessed during interview:Good written and verbal communication skills.Experience in working on small projectsExcellent interpersonal skills with people at all levels.Excellent organisational skills.Ability to deal with a demanding workload and to prioritise accordingly.Ability to work as a member of a team and on own initiative.Equality, diversity, and inclusion The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website. Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme. As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancyIf you are disabled or have an impairment and require an alternative application method, please email the HR team at kClosing Date Please submit your CV 23:59, 20 January.We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at .In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you stay in touch and apply for future roles that match your interests.All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.
Read Less
