Role: Workday HCM Lead Location: Hybrid working with office-based at Swindon, Stockton and Newport, with flexibility depending on business needs, UK Duration: Permanent Role Type: Hybrid Role Overview: - Workday HCM Lead is a senior specialist role providing technical leadership and subject matter expertise - matter expertise across Workday Human Capital Management within a complex government - shared services environment. - Working as part of a multi-disciplinary delivery team, you will provide hands-on configuration - expertise alongside technical leadership, design assurance and supervisory support. You will act - as a senior trusted adviser and escalation point, ensuring solutions are robust, scalable, - compliant and aligned to Client and wider government standards. Key Responsibilities: Act as a senior Workday HCM authority, providing functional and technical leadership across areas such as: - Core HCM - Organisations, Staffing Models and Job Architectur - Business Process Framework - Compensation, Absence, Talent and/or Performance (depending on scope) - Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand. - Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets and driving continuous improvement where breaches occur. - Ensure effective communication with business stakeholders, providing timely updates on - incidents, service performance, and changes impacting operations. - Define, promote and assure best practice for Workday HCM configuration, design and support across the team. - Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third-party suppliers. - Lead and facilitate complex requirements-gathering and design workshops, translating - business needs into clear functional designs and configuration decisions. - Drive business process improvement, standardisation and optimisation in line with shared services and government best practice and reduce incident volumes. - Oversee enhancements, releases and regulatory changes, ensuring quality, compliance and auditability. - Provide oversight of testing activities including system testing, integration testing and user acceptance testing, acting as an escalation point for complex defects and issues. - Build and maintain effective working relationships with senior HR stakeholders, programme leadership, architects and suppliers. - Provide clear and timely communication of risks, options and recommendations to support decision-making. - Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams. - Provide day-to-day technical supervision, coaching and mentoring to Band D/E colleagues and contractors. - Contribute to capability development, knowledge-sharing and succession planning within the Workday team. Essential Skills, Knowledge and Experience: - Significant experience working with Workday HCM in a senior configuration, - implementation or support role. - Deep understanding of end-to-end HR processes within large, complex organisations. - Proven experience providing technical leadership, assurance or oversight within ERP or - SaaS environments. - Experience supervising, mentoring or coaching other consultants, analysts or partners. - Strong experience gathering, validating and translating complex business requirements - into functional designs. - Excellent stakeholder management and communication skills, with the ability to influence - at senior levels. - Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies. Desirable Experience: - Experience working within a government, public sector or shared services environment. - Exposure to Workday Payroll and integrations with third-party payroll providers. - Experience supporting Workday integrations, reporting and analytics. - Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design. - Relevant Workday or professional certifications. TPBN1_UKTJ
Read Less
