Overview & Primary Outcomes
We're looking for a highly organised and solutions-driven Creative Project Manager to act as the essential bridge between our clients and our creative delivery teams. In this role, you will oversee the full lifecycle of project-based creative work - from initial briefing and concepting through production and final delivery - ensuring every project is completed on time, within budget, and to an exceptional standard.
You will support the Creative Manager with scoping for retainer clients, while owning end-to-end delivery for all project-based accounts. You'll turn abstract client needs and business goals into clear, actionable Creative Briefs, build detailed project plans, manage budgets, navigate risks before they become blockers, and guide clients smoothly through reviews, feedback, and approvals. This role is perfect for someone who thrives at the intersection of creativity, structure, and client management.
This role has 4 primary outcomes
Planning: Internal and expectations are set with a clear plan for creative delivery, which is delivered on or ahead of schedule and within budgetClient Satisfaction: Project delivery meets or exceeds client expectations in terms of both quality and process, resulting in strong client retention across UK creative clients. Quality: Work produced is of high quality and delivered within budget and with maximum efficiencyAccuracy: Our creative work is delivered aligned with Incubeta best practice and inline with the client's brief.
Key Responsibilities
Planning & Execution:
Translate the client's needs and creative vision into a clear, actionable Creative Brief for the internal team for project-based work.Develop comprehensive project plans, including detailed timelines, milestones, and dependencies, often adapting to the iterative nature of creative work.Establish a project budget based on cost estimates and track finances throughout the project lifecycle to ensure the project remains profitable and within the approved financial parameters.Take client briefs to assign tasks and allocate internal creative resources (designers, copywriters, video editors, etc.) based on their skills, workload, and project needs to optimise team productivityIdentify potential project roadblocks (e.g., creative misalignment, resource conflicts, technical challenges) and proactively develop mitigation strategies to keep the project on track.
Client engagement:
For project-based work, the project manager is the main point of contact for the client and ensuring we deliver the project on time, within budget and aligned with client expectationsHave clear client communication with the client on dependencies, timeframes and impacts on deliverables to build client trust, resulting in strong client engagement and relationships.Ensure the client expectations are set by providing regular, clear, and concise project status updates, proactively communicating potential risks, delays, or changes to the client.Manage the client feedback and approval process, ensuring feedback is captured accurately, filtered, and translated into specific, non-subjective action items for the creative team.Present creative concepts and final deliverables to the client for project-based work, effectively articulating the creative rationale and how the work addresses the original business objective.Ensure SLAs are adhered to, change requests are recognised, logged and rescoped, and any indication of scope creep is highlighted to the Creative Manager and minimised.
Quality Assurance & Improvement:
Ensure high-quality creative output by actively participating in briefing and quality assurance processes. Conduct regular project wash-ups to ensure our work is consistently meeting quality expectations and finding solutions to streamline processes and improve quality.Oversee the creative review and quality control process to ensure the final deliverables meet both the client's original brief and the agency's quality standards before deliveryEnsuring we are always looking for more effective and efficient ways of working across our creative delivery
Team Engagement:
Support the new business development with clear timeframes and pricing for proposals Supports the Creative Manager for retainer-based clients with a clear framework and scoping supportThe Client teams are kept up to date with creative deadlines, developments and project risks
About You
Highly Organised & Detail-Driven – You excel at structuring complex creative projects, keeping deliverables, timelines, and budgets tightly under control.
Clear Communicator – You can translate abstract client needs into precise Creative Briefs and keep communication transparent, proactive, and solution-focused.
Client-Centric – You build trust quickly, manage expectations confidently, and guide clients smoothly through feedback, approvals, and project milestones.
Calm Under Pressure – You thrive in fast-moving environments, balancing multiple projects while maintaining quality and attention to detail.
Creative Yet Structured – You understand creative processes, workflows, and team dynamics, ensuring creativity flourishes within a clear, efficient framework.
Problem Solver – You anticipate risks early, remove blockers before they escalate, and always look for smarter, more efficient ways of working.
Commercially Aware – You understand budgets, scope, and profitability, ensuring every project is delivered efficiently and within financial parameters.
Some top facts about us
Incubeta UK is an award winning digital marketing group with over fifteen years of experienceWe are part of a global business, based in Old Street, London, with offices in New York, Los Angeles, The Hague, Berlin, Cape Town and Sydney, to name a fewWe have won awards for both our work and our culture!We have flexible working policies allowing you to work from home up to three days a week and fit work around other important life commitmentsWe encourage people not to leave it at the door but instead bring their passions into the workplace. We have committees and networks who improve our thinking and action on topics such as DE&I, Mental Wellbeing and SustainabilityWe have pledged to be carbon neutral by … See our sustainability pledge here
Our Package
Salary
Incubeta pay industry benchmark salaries. Salary is reviewed on a regular basis and can increase as you progress along your career path. We also offer additional performance related bonuses, so we can be found above the industry benchmark on pay alone.
Benefits
We have a credit-based benefits package which allows you to choose from a range of benefits including health care, additional pension, gym memberships and more.
Policies
Our policies are forward thinking and industry leading and heavily contribute to our outstanding culture. You can view a few of them here.
Learning and Development
We have an in-house team of learning specialists who will ensure a smooth transition into your role and the wider business. As a minimum, you'll have a forward looking development review every 6 months to discuss your career goals and our L&D team will be on hand to support you to get there.
What to do next
If you like what you've read then hit the ‘Apply' button and we look forward to receiving your application.
Our unique hiring process
We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
If you are shortlisted, we'll invite you to the next step, which includes two or three interviews.
We love giving feedback, and you'll be well informed of your progress throughout the application process.
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