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Incipio Group HQ
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  • Sales & Reservations Executive  

    - London
    Incipio curates beautiful spaces with vibrant atmospheres for great ti... Read More
    Incipio curates beautiful spaces with vibrant atmospheres for great times.We are hiring a Sales and Reservations Executive to manage the reservations for 2 of our venues!As a Sales and Reservation Executive, you’ll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business. You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with.What you’ll be doing:
     EnquiriesEfficiently respond to reservation enquiries via telephone and emailEnsure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs.Manage booking cancellations and reconfirmations.Working and co-operating with colleagues to always enhance the guest experience.Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of food and drink, issuing terms and conditions.Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) so as best to inform the guest and guide them to a suitable package, upselling at all points.Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group’s policies and procedures.Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements.
    Proactive SalesSupport the Sales & Reservations Manager and wider team with proactive sales initiatives.Calling potential guests through warm leads from our website. Always going the extra mile and ensuring we always use our insight to produce more sales.Take and process orders in an accurate manner.Managing call backs and potential sales.Identifying and communicating all sales leads of large bookings to the Group Sales & Reservations Manager.Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities.Conduct local business outreach programs, proactively contacting local businesses to invite into the venues.Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries.Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs.To develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business.Ensure that cross-selling is implemented to maximise sales opportunities for the group.Achieve your inbound and outbound sales targets
    CommunicationResolve guest issues quickly and decisively.Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements. What’ll make you a great fit:Previous experience working with restaurant booking platforms such as Design My Night & Open TableExperience working in hospitality, with large pre orders and private diningsOutstanding attention to detailExcellent leadership skills, and the ability to motivate othersStrong financial awareness and commercial acumenStrong communication skillsGreat enthusiasm with a can-do attitude BENEFITS + BEST BITSVitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewardsSelf Space: Free Therapy through Self Space. Accessible to anyone who works for IncipioHugely exciting career development, with opportunities to grow and expand in this role as the business grows10% Bonus capacity paid annuallyCompany awards and eventsSickness & Compassionate PayIncentive trips (Think Wine trips to Portugal and Ski Trips to France)Enhanced Maternity, Paternity and Adoption leaveIncipio FC + Seasonal Socials50% discount for food and drink in all our venuesLength in service; earn additional holiday after 2 years continuous service
    Incipio & InclusivityWe’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you! Read Less
  • Marketing Executive  

    - London
    Role: Marketing Executive Inspired by Group Marketing Manager & Head o... Read More
    Role: Marketing Executive Inspired by Group Marketing Manager & Head of Marketing

    Working collaboratively with Marketing Executive, Social
    Media ExecutiveWe curate beautiful spaces with vibrant atmospheres for
    great times.

    As our Marketing Executive, you’ll be a creative, energetic,
    and analytical marketer who brings our marketing strategy to life for a set of
    uniquely branded bars & restaurants. You’ll combine creativity with data driven
    insights to drive engagement, sales, and memorable guest experiences.



    With a passion for hospitality, you’ll drive engagement and
    sales through campaigns, promotions, and events, delivering projects end to end
    to ensure everything we put out is on brand, commercially strong, and guest focused.



    You’ll bring your experience in digital marketing, curiosity,
    enthusiasm, and a genuine love for marketing. Sociable, confident, and
    innovative, you’ll contribute fresh perspectives, use data to inform decisions,
    and stay on top of trends to keep our brand relevant and engaging.






    We
    Expect You To:



    Driving sales and bookings through
    promotions, activations and events, using insight and creativity to
    make them a success. 



    Delivering the marketing communications calendar end to
    end: generating ideas, presenting quarterly briefs, planning,
    sourcing assets and menus, briefing teams, and ensuring
    everything is delivered on time. 



    Assisting with website content updates so the site is always
    fresh, accurate and engaging, with key events given maximum
    visibility. 



    Supporting with the delivery of end to end paid
    media campaigns across Meta, TikTok and other channels, setting campaigns
    up, monitoring performance and optimising results. 



    Oversee and drive our email marketing strategy, including
    campaign planning, audience segmentation, content direction, and performance
    analysis. Collaborate with design and content teams to ensure campaigns are
    visually engaging, on-brand, and deliver measurable results.



    Liaising with brand partners to plan and activate branded
    events, and producing accurate, engaging wrap reports
    that showcase performance. 



    Building strong relationships with venue teams, keeping them
    aligned and supported across promotions, events and
    activations. 



    Keeping a close eye on competitors, spotting trends,
    opportunities and challenges that can help keep us ahead. 

     

    Who You’ll Be:



    Have a minimum of 1 year experience in marketing, ideally
    with some digital marketing experience.

    Be analytical as well as creative, results driven who loves
    seeing the impact of your work.



    Strong project management skills with the ability to take a
    campaign from idea to delivery smoothly and on time. Confident supporting websites, email campaigns, and working with creative teams to bring ideas to life.Experience in managing paid media campaigns is
    desirable. 



    A mix of creativity and commercial awareness, able to spot
    opportunities that drive both brand engagement and sales. 



    Organised, proactive, and detail oriented with strong
    communication skills. 



    Passionate about hospitality and creating memorable guest
    experiences. 



    A genuine love of marketing and the hospitality industry –
    whether its supper clubs or club nights.



    Able to step into the guest’s shoes, understand diverse
    perspectives and profiles, and adapt tone of voice to suit different
    demographics.



    Confident in voicing your opinion, using curiosity to
    showcase your passion and drive to achieve great results for yourself, your
    team, and for Incipio.



    Fun! Capable of integrating seamlessly into Incipio’s
    culture.



     



    Benefits & Best Bits



    Vitality Package: Dental, Optical and Health insurance. Gym
    membership discounts + other rewards

    Self Space: Free Therapy through Self Space. Accessible to
    anyone who works for Incipio

    Hugely exciting career development, with opportunities to
    grow and expand in this role as the business grows

    10% Bonus capacity paid annually

    Company awards and events

    Sickness & Compassionate Pay

    Incentive trips (Think Wine trips to Portugal and Ski Trips
    to France)

    Enhanced Maternity, Paternity and Adoption leave

    Incipio FC + Seasonal Socials

    50% discount for food and drink in all our venues

    Length in service; earn additional holiday after 2 years
    continuous service






    Incipio & Inclusivity



    We’re all about celebrating individuality & inclusivity.
    At Incipio, we believe diverse teams make the best teams. That’s why we welcome
    applications from all backgrounds, experiences, and perspectives regardless of
    race, gender, age, disability, religion, sexual orientation, or anything else
    that makes you uniquely you. If you need any adjustments during the application
    process, just let us know. We’ve got you!
    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany