Do you have a passion for delivering exceptional customer service and leading high-
performing teams? We are seeking an Admissions Enquiries and Communications
Manager to join our Marketing, Outreach, Recruitment and Admissions (MORA)
division. In this pivotal role, you will manage a dedicated team to ensure timely and
effective handling of admissions enquiries and communications across multiple
channels, supporting applicants from initial enquiry through to enrolment.
As Admissions Enquiries and Communications Manager, you will:
Lead and develop the Admissions Enquiries and Communications team,
ensuring outstanding customer service and operational excellence.
Oversee enquiry management processes and case handling, providing expert
advice on admissions matters.
Design and implement improvements to enquiry management systems
(including Imperial 360 CRM) in collaboration with ICT colleagues.
Coordinate and deliver admissions communications throughout the applicant
journey, ensuring clarity and consistency.
Monitor and report on operational performance, identifying opportunities for
enhancements.
Undergraduate degree or equivalent experience. Broad experience in customer service and enquiry management across multiple channels.
Strong leadership skills with experience managing and developing staff.
Excellent communication skills and ability to convey complex information clearly.
Competent in Microsoft Office and familiar with CRM systems; knowledge of UK admissions processes desirable.
Ability to work under pressure, manage competing priorities, and think strategically.
The opportunity to continue your career at a world-leading institution and be
part of our mission to use science for humanity.
Benefit from a sector-leading salary and remuneration package (including 41
days’ annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy
from day one, generous family leave packages, on-site leisure facilities and
cycle-to-work scheme.
Interest-free season ticket loan schemes for travel.
Be part of a diverse, inclusive and collaborative work culture with various staff
networks and resources to support your personal and professional wellbeing.
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