Salary - up to £50,000Location: Remote with occasional travel to Birmingham The OpportunityWe're partnering with a purpose-driven organisation undergoing an exciting digital transformation focused on improving services. This is a fantastic opportunity for a Digital Business Analyst to play a key role in shaping and optimising digital platforms that directly enhance customer outcomes. You'll work at the intersection of business and technology, ensuring solutions are user-centric, scalable, and aligned to broader transformation goals.The RoleYou'll support the design, delivery, and continuous improvement of digital platform functionality, translating business needs into clear, actionable requirements and driving better user experiences.Key responsibilities include:Gathering and analysing business requirements, translating them into user stories and functional specificationsFacilitating workshops and collaborating with stakeholders to identify opportunities for service and process improvementMapping user journeys and defining UX requirements to support intuitive platform designAnalysing platform capabilities and recommending enhancements to improve performance and usabilityDocumenting processes, data flows, and system integrationsProducing high-quality documentation including process maps, business cases, and backlog itemsSupporting agile delivery through backlog refinement and close collaboration with technical teamsAbout YouYou'll be a collaborative and proactive Business Analyst with experience working across digital or transformation programmes.We're particularly interested in candidates who bring:Proven experience as a Business Analyst within digital delivery environmentsFinancial Services experienceStrong ability to bridge business and technical teamsExperience improving digital customer journeys or contact centre servicesUnderstanding of APIs, data flows, and system integrationsExcellent stakeholder engagement and communication skillsExperience working in Agile environmentsIf you have the above experience please apply immediately!
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