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HSBC Global Services Limited
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  • Customer Service Consultant  

    - Hounslow
    What you'll doAs a Customer Service Consultant, you’ll provide an outs... Read More
    What you'll doAs a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you’ll:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experiencePlay an integral part in customer education around HSBC digital services and fraud awarenessIdentify customers who are in vulnerable situations and determine the best way we can support themHelp our customers with more complex banking needs to ensure they feel supported in their choices What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customersThe ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient serviceBe resilient to a continuous changing environmentWhen & where you'll workThis is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.What You’ll Get!We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.You’ll also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts A market-leading employer pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rateOpening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • What you'll doAs a Customer Service Consultant, you’ll provide an outs... Read More
    What you'll doAs a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you’ll:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experiencePlay an integral part in customer education around HSBC digital services and fraud awarenessIdentify customers who are in vulnerable situations and determine the best way we can support themHelp our customers with more complex banking needs to ensure they feel supported in their choices What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customersThe ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient serviceBe resilient to a continuous changing environmentWhen & where you'll workThis is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.What You’ll Get!We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.You’ll also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts A market-leading employer pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rateOpening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Customer Service Consultant  

    - Norwich
    What you'll do As a Customer Service Consultant, you’ll provide an out... Read More
    What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. 
    We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you’ll:  Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experiencePlay an integral part in customer education around HSBC digital services and fraud awarenessIdentify customers who are in vulnerable situations and determine the best way we can support themHelp our customers with more complex banking needs to ensure they feel supported in their choices  What do I need to be successful?  Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customersThe ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient serviceBe resilient to a continuous changing environment When & where you'll work This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You’ll Get! We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.You’ll also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national and local employee discountsA market-leading employer pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate  Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Customer Service Consultant  

    - Coventry
    What you'll do As a Customer Service Consultant, you’ll provide an out... Read More
    What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. 
    We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you’ll:  Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experiencePlay an integral part in customer education around HSBC digital services and fraud awarenessIdentify customers who are in vulnerable situations and determine the best way we can support themHelp our customers with more complex banking needs to ensure they feel supported in their choices  What do I need to be successful?  Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customersThe ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient serviceBe resilient to a continuous changing environment When & where you'll work This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You’ll Get! We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.You’ll also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy morePerks at Work Benefit where you will be able to access to 30,000+ national and local employee discountsA market-leading employer pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and moreSharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate  Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Mortgage Associate  

    - Motherwell
    At HSBC Mortgages we are currently looking for people to join the team... Read More
    At HSBC Mortgages we are currently looking for people to join the team who have a passion for helping customers and really strive to provide a superior service. This is a full-time role. Mortgage and/or Contact Centre experience are not essential, what we’re really interested in is a genuine passion for going above-and-beyond for our customers. As a Mortgage Associate, you will play a key role in our department having the right conversations to fully understand customer needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situation and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. This is a telephony-based role which will see you answering calls from our customers with a variety of queries about their mortgage journey, this could be starting out on the property ladder or discussing an existing mortgage. As a department we are passionate about coaching and developing our people and championing change, collating your ideas and making continuous improvements. What will I be doing?Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships.Adhering to call processes, procedures and guidelines.Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the wayResponsibility for delivering operational key performance metricsBringing a good sense of fun to the role is essential too Our Mortgage team are open between 8am and 8pm, Monday to Friday, Saturday and Sunday 9am to 5pm.  There is onsite parking. No formal qualifications are required.  We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. The role holder should have following skills and experience:Customer focused mindset – demonstrating active listening, effective communication and empathy whilst keeping the customer’s needs at the centre. Resilience – maintaining performance whilst working in a fast-paced environment.Accountability – taking ownership of customer needs and your own personal development. Process Adherence and Problem Solving – adhering to procedures and compliance requirements and making sound decisions about when to escalate and when to take ownership.Digital Fluency – navigating multiple systems and tools efficiently during live calls, often while engaging in complex conversations. This role is a hybrid role based in Maxim. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.  Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Governance Manager  

    - Sheffield
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Governance Manager. The role provides the UK Chief Information Office with dedicated governance support as part of the execution, oversight, and coordination of key activities and processes across the Technology function.  As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: Support the delivery of the UK Corporate and Institutional Banking, strategy by collaborating with the Leadership Team and key stakeholders.Oversee governance forums and leadership meetings, ensuring actions are tracked and decisions are documented.Produce scorecards, management reports, and presentations to provide insight and updates for the executive team.Identify and investigate emerging risks and issues, preparing recommendations and reports as required.Manage regulatory and governance commitments, including Senior Management Function 24 accountability, and provide analysis for external parties such as regulators. To be successful in this role you should meet the following requirements: Ability to translate technology strategy and align and manage accountabilities accordinglyExperience of managing within a complex matrix environmentExceptional interpersonal and management skills, establishing and managing a wide range of projects, across multiple workstream teams and stakeholders of different levels, cultures, and operating modelsExperienced in simplifying processes, removing blockers, and accelerating the pace of change.Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction  Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Relationship Director  

    - Birmingham
     If you’re looking for a career that will help you stand out, join HSB... Read More
     If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.  We’re currently seeking an experienced professional to join our team in the role of Relationship Director. This is a full relationship management role where you’ll engage with our existing and prospective customers to help them realise their ambitions. Your key aim will be to operate as a person of influence for our customers with a turnover of between £15M and £350M, where you will also be responsible for customer service excellence to our existing and prospective customers. Customer portfolios will consist of both domestic and international relationships and you’ll manage all aspects of the relationship, including operational and credit risk. You’ll also be successful in creating and maintaining strong and evolving partnerships internally and externally. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: Seek new opportunities & clients for the bank is fundamental to the role, as well as nurturing existing relationships to identify new business opportunitiesBe an ambassador for HSBC and develop the bank’s profile in the local business and wider communitySupporting customers and placing their needs at the forefront of all that we do, setting world class standardsBuilding a network of business introducers in the local professional and business communityAdhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory riskCollaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions To be successful in this role you should meet the following requirements: Experience in developing opportunities for growth with existing and new to bank clients is essential – the role will have a heavy focus on bringing new clients to the bank, so strong experience in Business Development is essentialExperience working in a relevant role within Corporate Banking is essentialProven ability in identifying and meeting customer’s needs and managing lending requests is essentialAbility to build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the sameA comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes would be advantageousThe ability to be self-driven with the ability to manage conflicting priorities and work collaboratively to deliver to deadlines is essential This is a hybrid position, based in the West Midlands.  Clients are based predominantly across Worcester, Shropshire, Herefordshire, Warwickshire and parts of Staffordshire, so it is important that you're based within an easy commutable distance of this region. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Customer Service Advisor  

    - Motherwell
    Do you enjoy talking to customers and providing them with an exception... Read More
    Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks. As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.Accountability: resolve customer queries in-line with policy and guideline.Following Process: follow procedures or making appropriate escalations where necessary.Digital Fluency: have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.  Our application process consists of:Online Contact Centre Skills AssessmentA telephone-based Recruiter InterviewFinal face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining. We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Opening up a world of opportunity.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Account Manager  

    - Edinburgh
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of Account Manager. You’ll be responsible for the global satisfaction of a portfolio of GPS clients, ensuring they receive a superior service experience both locally and globally. As the client’s single point of contact you’ll be there to help them with those complex queries that fall beyond basic transactional queries. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll:Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates, and maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisationBe accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting the growth of your clientsBe accountable for the identification of opportunities to deliver client service excellence locally and regionally; effectively managing any risks and issuesMaintain a client footprint with the basic information required to deliver a superior client experience.Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others To be successful in this role you should meet the following requirements:Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms, and strong interpersonal skills with the ability to interact and build relationships with internal and external stakeholdersHave a strong understanding of local and global cash management, including identifying and dealing with actual or potential business or relationship risks, and an understanding of clearing services, products and techniquesHave the ability to continuously adapt to balance and prioritise different portfolio demands while managing requirements from multiple stakeholders.Excellent time management, planning and organisation skills with ability to manage multiple time sensitive tasks. Proven ability in identifying and meeting customer needs through matching a broad range of products and services.  Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Senior Fund Accounting Specialist  

    - Edinburgh
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 
    HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Fund Services provides Investment Administration and Performance Consultancy services to Investment Managers and Pension Funds worldwide, including potential services to other parts of the HSBC Group. Fund Services intends to set new quality standards in a competitive environment, to help attract and retain a blue-chip client base. We are currently seeking a professional to join our team in the role of Senior Fund Accounting Specialist The primary purpose of this role is to provide technical accounting oversight to UK private asset book. This will cover multiple fund ranges from ACS, PAIF’s, segregated mandates, insurance funds and SPV structures. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

    In this role you will: Provide expertise to accounting requirements across the asset class and fund jurisdictions ensuring that any interpretation of requirements is understood and implemented robustly, whilst assisting with new technology repercussions of integrating these asset classes within operational modeBe proactive in managing change and working on standalone basis to investigate complex accounting standards across domiciles whilst being involved in contributing to the design of the operating model and ensuring that robust controls are embedded within structures / books at onboard and play oversight role once in BAUDevelop and maintain a good working relationship with client contacts and third parties such as audit firms and external technology providersContinually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technologyMaintain an awareness of topical market issues, and in particular changes to pricing and accounting/tax requirements and keep up to date with trade journals and technical announcements and identify where changes to current practices may be required To be successful in this role you should meet the following requirements: A part of fully qualified Accountant with thorough expertise in technical accounting and in-depth knowledge of financial statementsExperience of dealing directly with external clients and third parties with the ability to build and maintain good working relationships with colleagues.Experience in Fund Administration and/or Private Assets in infrastructure equity or real estate would be advantageousHighly organised with the ability to communicate effectively in writing and verbally and plan and organise workload to meet deadlines, taking into account relative priorities.A good client facing approach is essential with strong business sense and awareness of the key issues/risks within the Fund Administration area would be ideal Opening up a world of opportunity.  Read Less

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