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HSBC Global Services Limited
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  • Head of Acquisition  

    HSBC Global Services Limited
    - London
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Acquisition. Within SME Business Banking UK, the Revenue, Growth and Propositions function is building a step-change growth engine across acquisition, commercialisation, intermediaries and strategy and innovation. You'll define and deliver the end-to-end acquisition strategy (rather than direct selling), build best-in-class acquisition monitoring capabilities, and partner across Marketing, the SME frontline network, and the Retail Bank branch network to drive high-quality lead generation, conversion and a seamless onboarding experience. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll:Set the SME acquisition strategy across channels translating ambition into clear plans, priorities, and measurable outcomesDefine target audiences and target clients (segments and priority profiles), partnering with colleagues to align targeting, value proposition and go-to-market focusBuild and own acquisition performance management: establish the KPI framework, dashboards/MI, funnel governance, and regular performance cadence across lead generation through to booked/activated customersPartner with Marketing on digital lead generation: shape the digital acquisition approach, content and journey messaging, and ensure performance marketing activity is optimised to deliver volume and qualityShape the narrative and sales pitch alongside Marketing, ensuring a compelling and consistent story across the website journey and acquisition collateralLead the rewards and benefits programme (beyond core banking products and features): define the strategy, partner model, and performance management to increase acquisition appeal and early-life engagementDrive experimentation and continuous improvement: develop test-and-learn capability and convert insight into scalable improvementsLead a small team and mobilise delivery through influence - working cross-functionally and across governance forums to align priorities, unblock delivery and land outcomes To be successful in this role you should meet the following requirements:Proven experience defining and executing acquisition strategy in a complex, regulated environmentStrong understanding of end-to-end acquisition funnels (lead generation to conversion to onboarding to activation) and the ability to create high-quality MI, performance rhythms and governanceWorking knowledge of digital acquisition and the ability to partner effectively with Marketing and Digital teamsCustomer-centric approach with experience improving journeys and onboarding, removing friction and lifting conversion/activationExcellent stakeholder management and influencing skills, with a track record of delivering outcomes through teams you do not directly manageComfortable operating in ambiguity, managing competing priorities, and driving pace with appropriate risk and control disciplineConfident communicator with the ability to align senior stakeholders on strategy, trade-offs and progress Opening up a world of opportunity.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
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  • Senior Account Manager  

    HSBC Global Services Limited
    - Edinburgh
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Account Manager.  The Global Payment Solutions (GPS) Senior Account Manager is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll:Manage the liquidity and cash management needs of a portfolio of Financial Institutions and Multi-National CorporationsMaintain relationships with key influencers in the client’s local or regional Treasury and Finance organisationBe accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issuesBe accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to othersBe a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the leadContinuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders To be successful in this role you should meet the following requirements:Knowledge of local and global cash management and clearing services, products, and techniquesProven ability in identifying and meeting customer needs through matching a broad range of products and servicesAbility to understand a customer’s business and the fundamentals of running a businessStrong range of communication skills, including written, verbal, and the ability to deliver compelling presentationsStrong interpersonal skills and ability to interact and build relationships with internal and external stakeholdersExcellent time management, planning and organization skills with ability to manage multiple time sensitive tasks Opening up a world of opportunity.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
    Apply Now

  • Relationship Manager, Asia - Private Bank UK  

    HSBC Global Services Limited
    - London
    Apply Now
    If you’re looking for a career where you can make a real impression, j... Read More
    If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are seeking a highly skilled Relationship Manager to help us develop and grow our Private Banking business in the UK in acquisition and coverage of clients with strong Asian nexus. The target segment for the role holder will be Ultra High Net Worth (UHNW) clients with investable assets of over $50millions and High Net Worth (HNW) clients with investable assets over $5million. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will:Work alongside and support Global Relationship Managers based in Asia to provide private banking services to Asian resident clients who have UK related needs in line with Market Management Model.Originate new business with UK resident clients originally from specific Asian markets through investment Assets Under Management (AUM), lending and Advisory services from internal and external networks.Collaborate with Investment Specialists, Wealth Planners and Credit Specialists to deliver outstandings service and product solutions to the clients of HSBC Private Bank and to grow HSBC’s share of client wallet.Have regular contact and meetings with clients, providing support to client’s portfolio management, ensuring clients understand and are aware of their level of risk.Deliver fair outcomes for our clients and ensure own conduct maintains the orderly and transparent operation of financial markets. To be successful in this role you should meet the following requirements:Proven success in portfolio management and new acquisition of Asian Private Banking clients - essentialDemonstrable track record of building successful relationships with both an internal and external referral network - essentialCharted Institute for Securities & Investments (CISI) Level 4 qualified - essentialDeep understanding of financial markets, complex wealth management solutions including lending solutions, and the regulatory environment in the UK.Fluency in English, Mandarin and Cantonese - essential This role is based in London. Opening up a world of opportunityBeing open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
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  • Head of Workspace Design and Construction  

    HSBC Global Services Limited
    - London
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    Real Estate Services (RES) is part of the Global Procurement & RES Inf... Read More
    Real Estate Services (RES) is part of the Global Procurement & RES Infrastructure team within the Global Chief Operating Office (GCOO) at HSBC. The function is responsible for shaping and delivering the Bank’s real estate strategy globally, working in close partnership with businesses, senior leadership and external strategic partners. 
    In this fantastic new role, you will lead HSBC’s workspace strategy, design standards, and the delivery of capital projects. You will play a critical role in shaping how HSBC’s workspaces are designed, built, and evolved to support business needs, colleague experience, and long-term portfolio strategy.

    This is a truly global role, directly engaging with multiple suppliers worldwide, and driving supplier partner performance is critical to success. You will own and govern HSBC’s global construction management contracts, providing strategic oversight of supplier relationships and service delivery.

    The role will report to the Global Head of RES as a member of the central global leadership team.

    In this role you will: Define and embed the global framework, policies, operating procedures, and service delivery model for the Workspace Design and Construction (WDC) service line, to be adhered to globally. Own and govern the global Workspace Design & Construction Management supplier strategy, including the service contracts with Mace, Turner & Townsend, and Newmark.Define assurance, governance, and design and construction project management oversight across the project lifecycle. Oversee the WDC global capital expenditure budget (FRP) & planning. Working with the delivery leads, evaluate the financial and commercial impact of project programmes, and effectively prioritise the capital program in accordance with the Financial Resource Plan (FRP) as effective portfolio planning principles. Own global retail and workspace design standards, and govern adherence to ensure quality, consistency, and sustainability standards. Be a key global business partner on WDC for WPB.Drive construction supply chain strategic sourcing, in partnership with Procurement in support of a consistent and effective approach as well as appropriate sustainability outcomes. Working with the global ESG lead and procurement drive the ESG strategy through the entire value stream and fully integrated with Portfolio Management & Transactions and Property Management (FM).Define and embed workspace strategy and change management model to support adoption of new workspace concepts and ways of working. Create strong global standards for delivery and risk management, implementing a robust assurance process to ensure risk is clearly identified, managed, and escalated. Drive the reporting of key portfolio performance metrics, delivering regular insights to leadership via dashboards and executive reporting.Amplify leadership effectiveness by enabling the Head of Real Estate Services to focus on strategic outcomes by providing structure, clarity, and oversight of functional delivery.Embed standards of excellence through leading and managing team members in a matrix environment, ensuring accountability and reinforcing a culture of high performance Collaborate across Real Estate Services, Global Procurement and broader GCOO teams to ensure alignment of strategy, policy, and delivery.Collaborate and contribute proactively to the data and technology Future State Architecture in RES.  To be successful in this role you should meet the following requirements: Technical & professional expertise: Extensive experience across workspace strategy, design, and construction. Ability to operate effectively across a global portfolio, balancing cost, risk, and performance. Supplier & Operating model management: Experience managing global supplier relationships and operating models, with accountability for effective partnership and service delivery Financial Performance: Ability to drive financial performance across the global real estate portfolio, including budgeting, forecasting, capital allocation, and cost optimisation to maximise value and support HSBC’s strategic objectives.Risk Management: Ability to identify, assess, and manage real estate-related risks, ensuring compliance with HSBC’s risk framework.Stakeholder Engagement & Influence: Exceptional communication and stakeholder management capability, with the ability to craft compelling narratives and influence decision making Enterprise leadership and advisory capability: Demonstrated experience acting as a senior leader and trusted advisor within a complex, global organisation, operating with credibility at executive level People & Culture Leadership: Demonstrated ability to lead and develop teams, fostering accountability and a high performing culture, while role-modelling collaborative behaviours.Change and Transformation: strong change and transformation mindset to drive simplification and digitisation of activitiesProfessional qualification: relevant & demonstrable professional qualifications in both a design and a project management discipline. This role is based in Hong Kong or London on a hybrid basis.  Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
    Apply Now

  • People Delivery Lead, Merger & Acquisition - 24 Months fixed term contract  

    HSBC Global Services Limited
    - London
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking a high calibre professional to join our team as a People Delivery Lead, Merger & Acquisition (M&A) - 24 Months Fixed Term Contract. As the People Delivery Lead in M&A you will manage the large number of M&A transactions (ongoing and future). You will be central to the M&A People team, which has been formed within People, Governance and Communications (PGC) to lead and deliver M&A transactions. The central team will ensure consistency of PGC approach to transactions, facilitate governance and approvals, change & risk management and deliver projects including due diligence and overall program management of delivery including resourcing for a project. The role holder will also be accountable to build M&A capability As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will need:Manage people aspects of key M&A transactions across the deal lifecycle, including acquisitions, divestitures, joint ventures, and strategic partnerships, ensuring seamless execution and alignment with business objectives, whilst leading overall delivery of key transactions by defining resourcing and program management of a cross functional PGC workstream structure and mobilise cross functional PGC. teams from all relevant areas (Rewards, ER, Talent etc.) for delivery and providing appropriate inputs across different stages of a transactioSupport in implementing ‘best in class’ M&A practices in delivery, governance and post implementation review of a transaction Accountable for identifying and highlighting key risks and align PGC & business stakeholders on Risk mitigationEnable resourcing discussions for PGC workstreams and serve as the point of contact for all people-related elements of a transactionEnable day 1 PGC Readiness in collaboration with respective People Heads and continuously track people metrics to measure the success of a transaction particularly post deal outcomes for teams joining HSBC and support in building HR capability of M&A processes, upskilling internal teams and building institutional knowledge for future transaction. To be successful you will need:Extensive experience in M&A  managing large transactions in financial services or highly regulated organisationsExperience in delivering large complex M&A assignments across different market, leading cross-functional teams and managing C-suite expectations and Program management of large transactionsChange Management expertA comprehensive understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector.Prior experience if Management responsibilities for a sizeable team of professionals (including responsibility for budget, and plannin.Latitude to make decisions outside of established procedures but within a policy framework.  Broad guidelines are available.  Role implements strategy set by othersThe ability to guide, persuade and influence others through the developed skills of communication and diplomacy. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500   Read Less
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  • Senior Manager - Finance Markets Treasury  

    HSBC Global Services Limited
    - London
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


    We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


    We're currently seeking an experienced professional to join our team in the role of Senior Manager - Finance Markets Treasury.


    You will be given the opportunity to lead and shape the financial strategy for HSBC’s Markets Treasury business, which operates across more than 40 countries. You’ll be at the heart of managing liquidity and interest rate risk, driving business planning, performance analysis, and providing actionable insights to senior leadership. The role offers broad exposure to global financial markets, collaboration with diverse teams, and the chance to influence decision-making at a strategic level, all within a dynamic, fast-paced environment that values analytical thinking, commercial acumen, and stakeholder engagement.


    As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.


    In this role, you'll:


    Lead the coordination, consolidation, review, and challenge of business plans and forecasts covering the income statement, balance sheet, Risk-Weighted Assets (RWA), and other performance measures.Provide finance support and insight to global business finance teams for the Markets Treasury business, with accountability for the Europe, the Middle East, and Africa (EMEA) region.Navigate enhancements to analysis of business performance across various products and markets, including variance analysis of forecasts versus actuals.Offer support and advisory services relating to Markets Treasury performance to other functions within the bank.Communicate effectively and maintain strong working relationships with a wide variety of stakeholders, including senior leadership, across Markets Treasury, segmental business finance, Group Treasury, and Group planning, analysis, and reporting.

    To be successful in this role you should meet the following requirements:


    Financial Services experience, preferably within a Bank.Qualified Accountant (ACA, ACCA or equivalent).Demonstrable experience of either funding, capital, liquidity, financial markets, or related products/services.Experience of key accounting and transfer pricing concepts relevant to Markets Treasury.Proven analytical, critical thinking, and problem-solving skills, with hands-on ability to work with data and deliver actionable insights - Storytelling, bringing the numbers to life (e.g., presenting data to senior stakeholders).Demonstrable experience of financial planning and analysis.Experience of Risk-Weighted Assets reporting.Experience working with a wide range of stakeholders, including senior management, and strong written and verbal communication skills.

    Opening up a world of opportunity.


    Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.


    If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


    Email: hsbc.recruitment@hsbc.com
    Telephone: +44 207 832 8500 Read Less
    Apply Now

  • Capital Markets & USG Product Manager  

    HSBC Global Services Limited
    - Birmingham
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worthThe primary objective of this role is to manage the entire lifecycle of all Capital Markets & Ultra Solutions Group Products (Structured Products, Equities, Fixed Income, Triple-I…) across the client continuum. The job holder also has responsibility for supporting the Wealth and Premier Solutions Financial Resource Plan (FRP) linked to the same product groups. Role holder must work in conjunction with the appropriate Product Owners and Heads of Distribution in WPB UK. In addition, they are required to ensure compliance of the product shelf to support the growth of the brand and reputation.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.In this role, you will:Deliver Capital Markets & Ultra Solutions Group product strategies to achieve financial & non-financial targets.Conduct periodic market scan to understand needs of different customer groups to optimize the Capital Markets & Ultra Solutions Group product suites, whilst identifying product gaps and business opportunities in order to lead the market.Ensure Capital Markets & Ultra Solutions Group products are launched timely and in line with relevant group policies, and that PIRs are conducted effectively after giving due consideration to relevant risks, competitiveness, and profitability, and at the same time alignment with current market environment and Global product strategies for WPB.Liaise with Legal, Compliance, Marketing and Communications teams to deliver products within the regulatory framework and current HSBC Group and Local policies.Driving projects in response to market changes and opportunities and in line with HSBC UK and Group strategy.Ensure close connection between market trends and customer needs and ultimately business strategy. Support a culture of excellence in product lifecycle management and in the development of customer centric solutions and products, ensuring delivery of good customer outcomes.Work with a multifaceted matrix of mutually valuable internal and external relationships i.e. Propositions, Distribution, Direct Channels, Treasury, GAM, Global WPS, Finance, Compliance, Service Delivery, Software Delivery, Legal, Group/Regional/Country leads, Regulators, Audit, FCC, Consumer Intelligence, Third Party Fund/Discretionary Managers, and external Vendors in order to strengthen the existing relationship and grow revenue To be successful in this role you should meet the following requirements:Capital Markets & Ultra Solutions Group ProductsProduct ManagementWealth and PB sales/suitability processesStakeholder ManagementProject Management   Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
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  • Senior Manager, Alternative Investment Operations  

    HSBC Global Services Limited
    - London
    Apply Now
    Some careers shine brighter than others. If you’re looking for a caree... Read More
    Some careers shine brighter than others. 
    If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management fulfils its purpose of connecting HSBC’s clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.We have an opportunity within HSBC Asset Management Alternatives for a Senior Manager, Alternative Investment Operations.HSBC Alternatives is the alternative investment arm of HSBC Asset Management, investing globally in a wide spectrum of alternatives asset classes including Private Credit, Private Markets, Hedge Funds, Real Estate, Infrastructure, and Venture Capital, with an AUM of ~79.1 USD billion and ~300 staff across 10 offices (inc. London, New York, Dusseldorf, Hong Kong, and Singapore). The Alternative Investments Operations Team is responsible for the global investment operations function comprising transaction and trade services, portfolios operations, product/portfolio oversight for all alternative investment products. This role will manage the operations of the Direct Asset products which include Private Credit (Venture Debt, Direct Lending loans, Infrastructure Debt, Revolving Credit, Trade Finance) in the form of funds and mandates. In this role you will: Own liquidity & treasury management tasks including cash flows analysis (calls, distributions & cash forecasting), credit and overdraft facilities, hedging and FX operations Provide valuation & performance oversight covering NAV review, valuation support for hard-to-value assets, carry interest & waterfalls, income reconciliations, ECL & amortisation calculations.Provide valuable contribution into the relevant reporting requirements that are linked to portfolio and investor, tax and audit support and take responsibility for the review of legal documents, transaction administration & compliance, investment restrictions monitoring with a risk centric emphasis.Be actively involved in product launches and fund closings, new products, structuring operating models as well the set-up of operational infrastructure for new & complex products.Collaborate with internal teams (Investment, Investor relations, product design, legal etc) and external stakeholders which includes oversight of service providers and supporting Investor services (RFP, queries management), due diligence questionnaires. To be successful in this role you should meet the following: Have the relevant level of accountancy experience and knowledge and hold a recognise professional qualification (CAIA, CFA, CIMA etc) is essential.Excellent knowledge of Alternative Investment or Private Credit products and working knowledge of mandates and fund structuring is essential.Have a strong commercial awareness coupled with an analytical mindset and being comfortable working with complex financial data is essential.Really strong Stakeholder Management skills and a professional confidence that engender the view of a ‘Trusted Partner’ across a varied audience that covers internal teams and external counterparties is essential.Excellent time management, planning and organisational skills and able to manage multiple tasks with conflicting priorities and deadlines is essential.  This role is based at HSBC Office in London and has a hybrid working pattern Read Less
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  • Customer Service Advisor  

    HSBC Global Services Limited
    - Motherwell
    Apply Now
    Are you enthusiastic about delivering exceptional customer service? Do... Read More
    Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.Accountability: resolve customer queries in-line with policy and guideline.Following Process: follow procedures or making appropriate escalations where necessary.Digital Fluency: have confidence and a good capability with technology.We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of:Online Contact Centre Skills AssessmentA telephone-based Recruiter InterviewFinal face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home.So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
    Apply Now

  • Global Head of Product - Digital Authentication  

    HSBC Global Services Limited
    - London
    Apply Now
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of Global Head of Product - Digital Authentication. Digital Authentication and Identity (DA&I) is the team within HSBC responsible for safeguarding our customers across the entire digital estate. As part of the Digital Platforms function, DA&I’s mission is to enhance security and user experience by ensuring seamless access for legitimate users while effectively deterring unauthorized activity across our mobile, web and staff digital channels. As the Head of Product, you will play a pivotal role in advancing HSBC’s digital security strategy. You will lead a team of Product Owners, fostering innovation and excellence in digital authentication and identity solutions, with a particular emphasis on the continued development and optimisation of our Digital Security Platform (DSP). As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: Lead Product Strategy and Development: Oversee the full lifecycle of digital authentication and identity products, from vision and strategy through to delivery, ensuring alignment with HSBC’s security objectives and quality standards.Drive Innovation and Market Differentiation: Conduct market research and analysis to identify opportunities for innovation, ensuring our solutions remain competitive and compliant with local and global regulations.Empower and Develop Teams: Lead, mentor and inspire a diverse team of Product Owners, fostering a collaborative and inclusive culture within the Digital Authentication value stream.Engage Stakeholders and Align Goals: Collaborate with senior management and key stakeholders to gather insights, align on goals and ensure products meet both business and customer needs.Monitor Performance and Manage Risk: Establish and track Key Performance Indicators to measure product success, drive continuous improvement, and proactively identify and mitigate risks in line with HSBC’s policies and regulatory requirements. To be successful in this role you should meet the following requirements: Expertise in Digital Authentication, Identity & Security technologies is critical. Must also have prior experience in development and commercialisation of new products across global markets and digital platforms.Proven track record in product management, including digital product delivery, agile methodologies and product portfolio management.Skilled at collaborating with dispersed, cross-functional teams within an agile environment.Comfortable with leading market research initiatives, driving product innovation and translating insights into actionable product roadmaps.Strong strategic leadership, analytical and problem-solving abilities, combined with exceptional stakeholder engagement and communication skills. This is a hybrid working role with the base location as London. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
    Apply Now
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