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HSBC Global Services Limited
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  • Client Service Manager - German speaking  

    - Edinburgh
    If you’re looking for a career where you will be respected as an indiv... Read More
    If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. We are currently seeking an individual to join this team in the role of Client Service Manager. In this role you will:Field and resolve basic and complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will identify and action red flags before they become client-identified issues and coordinate remediation and the communication to clients/internal stakeholders.Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.Oversee local client-initiated projects; facilitate local completion of global client-initiated projects and engage with Global counterparts for maintenance request, client queries and escalations.Develop and maintain internal and external contact list. To be successful in this role you should meet the following requirements:Both written and oral fluency in both German and English.Have experience working within a fast-paced service-oriented environment with continually changing priorities. Have an analytical mindset and a desire to solve problems for others.Have effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders with empathyTime management and organization skills with the ability to manage multiple time sensitive tasks.  *Please note: This role is based at the Edinburgh Lochside Way Office.  The successful applicant will be required to spend part of the working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes: Private healthcare for all UK-based employeesEnhanced maternity and adoption pay and support when you return to workA contributory pension scheme with a generous employer contribution. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • What you'll doThe role of a Customer Service Consultant is to provide... Read More
    What you'll doThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you will:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them.Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.Be resilient to a continuous changing environment. When & where you'll workOur Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.What You’ll Get!We offer an attractive starting salary of £27,400 based on 35 hours per week, plus an annual discretionary performance bonus.You will also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.   Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • What you'll doThe role of a Customer Service Consultant is to provide... Read More
    What you'll doThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you will:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them.Help our customers with more complex banking needs to ensure they feel supported in their choices.  What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.Be resilient to a continuous changing environment.  When & Where you'll workOur Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You’ll Get!We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.You will also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • What you'll doThe role of a Customer Service Consultant is to provide... Read More
    What you'll doThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.  Within this role you will:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them.Help our customers with more complex banking needs to ensure they feel supported in their choices.  What do I need to be successful?Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.Be resilient to a continuous changing environment.  When & Where you'll workOur Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your TrainingYou’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You’ll Get!We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.You will also receive:Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contributionBUPA HealthcareLife Assurance, equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Some careers open more doors than others. If you’re looking for a care... Read More
    Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  We are currently looking for a Talent Delivery Lead for our Retail Banking and Wealth business to support the growth of the business in a simple, customer focused way. The Talent Delivery Lead is accountable for, leading and delivering the strategy for Talent (encompassing Talent Acquisition, Talent Management and Succession Planning) in alignment with business growth and workforce fulfilment.  It will have individual accountability through bringing strategy and execution together and embedding a simplified talent proposition.     The role holder will be able to move beyond static succession plans to dynamic agile talent approaches that focus squarely on ensuring talent is available to deliver strategic priorities.  This role focuses on activating the talent strategy aligned to the respective business/market to ensure that HSBC attracts, develops and mobilizes top talent. The Talent Delivery Lead/ will leverage intelligence to advise the Business/Market on workforce planning and shape the workforce fulfilment strategy, ensuring the Business is equipped for current and future skill demands.  Partnering with key business stakeholders translating business priorities into actionable talent strategies that drive high performance and competitive advantage.  Principal Accountabilities Talent Strategy ActivationAccountable for partnering with business and People stakeholders locally to understand and respond to business priorities through the delivery of Talent and Talent Acquisition strategy and solutions.Contribute to the skills strategy aligned to Workforce Planning with shared accountability for embedding skills strategies across Talent and Talent Acquisition. Talent AcquisitionAccountable for the market Talent Acquisition strategy, ensuring it is data driven and supports the overall Talent strategy.Accountable for the management and delivery of specialist / volume & priority skills hiring for the market for all Businesses, Group Infrastructure and entities, ensuring fulfilment of the demand plan.Accountable for working across the operating model and hiring segments (Executive & Leadership / Emerging Talent) ensuring an exceptional experience is delivered (driving fulfillment of the workforce strategy and demand plans)Accountable for aligning, enabling, and activating global campaigns and experience practices, driving competitive advance and reputation through Employer Branding, Inclusion and internal mobility. Succession Planning, Talent Identification and DevelopmentLead succession planning with business aligned talent team members focused on Local and where appropriate Business Critical Roles successor development and increased succession readiness. Support the delivery of Talent processes that identify and address capability gaps, facilitate internal talent mobility and external talent pipelining.Collaborate with Enterprise Learning for learning solutions required to support the Enterprise Talent strategy.Responsible for transparent, fair, and engaging talent and succession processes which empower employees and build trust.   Focused on talent density rather than annual reviews and rigid successor lists. Accountable for building a deep, high-quality pipeline that strengthens the leadership bench.  Stakeholder ManagementResponsible for proactively partnering with People team, colleagues to ensure the provision of fair selection processes, onboarding and development of talent.  Be the voice of the business, where talent needs are to be met through other teams such as reskilling, pay strategy etc.Build strong relationships with key stakeholders across the organization to promote a culture of talent development and succession planning.Responsible for challenging stakeholders to make robust talent decisions leveraging data and talent intelligence Performance, Risk & Financial Management:Accountable for continuously assessing and improving talent performance metrics, utilizing data analytics to inform decision-making.Accountable for identifying and mitigating risks associated with talent and workforce fulfilment, ensuring compliance with internal policies and external regulations.Responsible for driving cost disciple aligned to the centralized recruitment FRP and Workforce fulfillment strategyAccountable and for continually identifying and mitigating risks which may hinder delivery of operational service deliver and proactively using data to identify and embed continual improvements.Ensuring compliance with internal policies and external regulations.  Critical Skills, Knowledge & Experience Strong background in Talent Acquisition Service Delivery, in particular expertise in volume hiringUnderstanding of talent management strategies including succession managementAbility to build strong and lasting relationships with priority customer, client, community and stakeholder groups Experience leading and delivering sustainable change in an international contextLeadership experienceAbility to define plans and budgets which identify value for revenue and opportunities for cost reductionExpertise in developing a comprehensive workforce fulfilment strategy that maximises talent acquisition and talent managementThe ability to analyse, understand and communicate talent intelligence and hiring performance metrics to drive effective workforce fulfilment decisions. Planning, Tracking, Reporting and Governance Please note this role is based in Birmingham on a hybrid basis, with 3 days in the office. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Telephone: +44 207 832 8500 Read Less
  • Customer Service Advisor  

    - Leeds
    Are you enthusiastic about delivering exceptional customer service? Do... Read More
    Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks. As well as a salary starting from £24,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.Accountability: resolve customer queries in-line with policy and guideline.Following Process: follow procedures or making appropriate escalations where necessary.Digital Fluency: have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of:Online Contact Centre Skills AssessmentA telephone-based Recruiter InterviewFinal face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Unix Practice Head/Engineering Lead  

    - Sheffield
    If you are a UK or CIIOM based employee, please apply using the follow... Read More
    If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System:If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.  Role Profile Provide overall leadership, oversight etc to build and run the UNIX practice capability within MSS Tech/Value Streams; across all dimensions, including people, process and tools. Proactive in identifying and clearing roadblocks for the virtual teamImprove the efficiency and effectiveness of the virtual team by automating manual task. Devolve responsibility where automation is not possible to the POD teams. Champion the use of Agile and DevOps principles/methodologies.Identify key blockers and play a lead role in the removal of blockers and hence facilitate the implemenation of tactical and strategic solutions accordingly. Responsibilities: Team Management: Manage a global virtual team of 20-30 infra-UNIX FTEs, ensuring best practices and standards are followed.Automation and Efficiency: Improve team efficiency by automating manual tasks and championing Agile and DevOps methodologies.Problem Resolution: Act as an escalation point for unresolved UNIX issues and facilitate the removal of blockers.Collaboration: Collaborate with peers in Tech and HTS Partners to deliver MSS infrastructure goals and communicate MSS & CTO strategies.Governance: Oversee compliance with security standards, critical patching, and quality controls before go-live.Technical Strategy: Drive the evolution of Hashicorp Vault and make strategic decisions regarding tech debt adoption.Leadership: Leverages experience and uses strong communication skills to collaborate effectively with all stakeholders including customers, senior management and other business leaders  Skills: UNIX Expertise: Substantial experience with expert-level knowledge of RedHat 6/7/8/9.Programming Skills: Excellent programming skills, ideally in Shell Scripting and Python.Stakeholder experience: Proven experience in managing and building relationships with developers, management and infra-SME’s Veritas Knowledge: Expert-level knowledge of Veritas Volume Manager and Veritas Cluster Server.Network Technologies: Good practical knowledge of networks and network technologies and ideally good understanding of the Linux kernel.DevOps Tools: Experience with DevOps deployment and monitoring tools like Ansible and Grafana.Database Technologies: Practical knowledge of database technologies such as Oracle RAC and Dataguard.  Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Associate, Direct Lending  

    - London
     Some careers shine brighter than others.  If you’re looking for a car... Read More
     Some careers shine brighter than others. 

    If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 
    HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.   HSBC Asset Management (AM), the investment management business of the HSBC Group, serves HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. HSBC Asset Management fulfils its purpose of connecting HSBC’s clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight. The HSBC Asset Management Direct Lending business is seeking to hire an Associate into its successful investment team.
    In the UK and across Europe, HSBC Bank is the leading provider of debt to mid-market private equity sponsor owned businesses and the Direct Lending team benefits from access to this origination pipeline. The role will report to the Investment Director and the team is part of the broader Private Credit business within Asset Management, reporting to the Head of Private Credit and through to the CEO of Alternatives. The Direct Lending team is comprised of 19 investment professionals and 5 product development professionals split between London and New York. The Direct Lending investment team focuses on providing senior secured loans to mid-market borrowers across Europe. The team analyses new transaction opportunities, taking them through due diligence and ultimately executing the loan investments. Once executed the team will also undertake portfolio monitoring. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Main responsibility is supporting the assessment and analysis of private credit transactions for recommendation to Investment Committee and the ongoing monitoring of portfolio assets.For new transactions, the role holder will review information memorandums, business plans, third party due diligence reports and build/test assumptions of financial models.Monitoring of investments post completion and production of internal and external performance reporting materials.Other responsibilities include management of loan drawdowns alongside operations and loan administration teams, checking of investment restrictions, updating of front office systems, ad hoc work on pitch documents and on fundraising materials.Maintain full compliance with HSBC Risk and Compliance policy, acting as a conscientious team player to support others to deliver the same. To be successful in this role you should meet the following requirements: Relevant experience gained within a private credit, leveraged finance or structured finance environment, ideally with some exposure to transaction execution.Strong level of commercial acumen with demonstrable evidence of working with financial models and an understanding of the fundamentals of investment appraisal and regulatory issues.Highly analytical with experience of working with complex financial data and information memoranda, business plans and 3rd party due diligence to create actionable observations and reports.Highly developed interpersonal and stakeholder management skills with a proven ability to build strong working relationships across a varied internal and external audience.Strong communication skills (written and verbal), and the ability to present to people at various levels within the business.Excellent time management, planning and organisation skills with the ability to take a pragmatic approach to managing tasks with conflicting priorities. This role is based in London Opening up a world of opportunity
     
    Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

    We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

    If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

    Email: hsbc.recruitment@hsbc.com
    Telephone: +44 207 832 8500  Read Less
  • Head of Client APIs  

    - London
    The success of International Wealth and Personal Banking (IWPB) has al... Read More
    The success of International Wealth and Personal Banking (IWPB) has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. Significant effort has already been made towards the IWPB strategy to deliver exceptional products, service, and experiences to our customers.Reporting into the Head of Platforms Engineering, the Head of Client APIs will lead the definition and execution of HSBC Open Banking API standards and strategy on a global scale. The role will be responsible for ensuring high-quality API governance, developing cutting-edge open banking solutions that comply with diverse market requirements, and driving our technology roadmap. This leadership role requires collaboration across global markets and alignment with engineering practices, toolsets, and control frameworks.Responsibilities: Lead and oversee a team of over 200 engineers globally developing cutting-edge open banking solutions that comply with diverse market requirementsOwn and ensure accountability for Open Banking service stability.Establish and nurture strong technical leadership and relationships with architecture teams, as well as Value Stream and Platform leads.Represent Digital Platforms for Client facing APIs, especially Open Banking, within the broader IWPB and Technology community, focusing on engineering controls, resiliency, and operational stability.Leverage AI and emerging technologies to drive engineering innovation and efficiency.Maintain a strong technical relationship with Architecture teams, as well as Value Stream and Platform leads in IWPBMaintain a good relationship with Open Banking or Digital business leadersFoster strong partnerships and maintain effective relationships with third-party partners for Open Banking business case development or vendors to ensure optimal uptime and cost efficiency.Build and manage trusted working relationships both within and outside of IWPB by cultivating connections across the broader HSBC group.Knowledge & Experience required:Significant technology leadership experience in Software development, ideally including open banking, fintech, or financial services sectors.Proven track record of success in senior technology leadership roles within complex financial services companies and involvement in complex technology transformations.Deep expertise in API design principles, Open Banking standards (e.g., PSD2, UK Open Banking, FAPI), and API management tools.Experience managing cross-market or multi-regional API deployments.Strong understanding of software development lifecycle, DevOps, and agile methodologies.Excellent strategic thinking, communication, and stakeholder management skills.Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.Respectful of different cultures, working with colleagues from different regions.Ability to lead and influence global teams.This role is based in London.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less
  • Customer Service Advisor  

    - Motherwell
    Are you enthusiastic about delivering exceptional customer service? Do... Read More
    Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.As well as a salary starting from £24,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.Accountability: resolve customer queries in-line with policy and guideline.Following Process: follow procedures or making appropriate escalations where necessary.Digital Fluency: have confidence and a good capability with technology.We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of:Online Contact Centre Skills AssessmentA telephone-based Recruiter InterviewFinal face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home.So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 207 832 8500 Read Less

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