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HSBC
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  • Customer Service Advisor  

    - West Yorkshire
    Do you enjoy talking to customers and providing them with an exception... Read More
    Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks. As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : listen carefully, retain key details, and accurately understand our customers’ concerns. Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions. Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships. Empathy and support : understand the customer’s perspective and tailor your approach accordingly to support. Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload. Accountability : resolve customer queries in-line with policy and guideline. Following Process : follow procedures or making appropriate escalations where necessary. Digital Fluency : have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of: Online Contact Centre Skills Assessment A telephone-based Recruiter Interview Final face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining. Read Less
  • Cashier  

    - Greater London
    What you'll do The role of a Cashier is to provide our customers with... Read More
    What you'll do The role of a Cashier is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Cashiers also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us .We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further . Within this role you will Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures. Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers . What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly Read Less
  • Cashier  

    - Greater London
    What you'll do The role of a Cashier is to provide our customers with... Read More
    What you'll do The role of a Cashier is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Cashiers also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us .We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further . Within this role you will Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures. Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers . What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly Read Less
  • HSBC seeks a Head of Balance Sheet Steering and Optimisation to enhanc... Read More
    HSBC seeks a Head of Balance Sheet Steering and Optimisation to enhance return on tangible equity initiatives. The candidate will establish effective governance and optimize pricing across banking products. Responsibilities include collaborating with diverse teams, ensuring regulatory compliance, and leading transformational initiatives. Applicants need at least 5 years in treasury and must demonstrate proven problem-solving skills and the ability to manage stakeholder relationships. #J-18808-Ljbffr Read Less
  • Devops Specialist / Devops Engineer  

    - Greater London
    Job Descriptionhackajob is collaborating with HSBC to connect them wit... Read More
    Job Descriptionhackajob is collaborating with HSBC to connect them with exceptional professionals for this role.\ NIf you’re looking fora career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.\ NWe’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.\ NWe’re currently seeking a DevOps Specialist, based in London.\ NYou will be responsible for supporting Fixed Income Cash trading businesses’ use of Bloomberg and associated trading workflows within the FICC space in MSS IT. The successful candidate will be a senior individual contributor and will act as a hands-on DevOps and application Subject Matter Expert (SME) for Order Management and Primary Trading Systems, specifically Bloomberg TOMS.\ NA core expectation ofthis role is to leverage modern engineering practices and AI tooling (including GitHub Copilot and approved/available GenAI tooling) to materially improve productivity and accelerate delivery of enhancements and internal process improvements (automation, diagnostics, documentation, testing and operational readiness), in line with applicable security and data handling requirements.\ NIn this role, you will:\ N\nAct as the application SME for Order Management and Primary Trading Systems, specifically Bloomberg TOMS, providing functional and technical support to Front Office users and partner teams\ NProvide L2/L3 supports, development, maintenance and production stability of Front Office trading applications and workflows, including Bloomberg TOMS\ NProvide SME support across the trade lifecycle for Fixed Income products, particularly cash bonds, futures and IRS, including investigation of processing and data issues\ NOwn and continuouslyimprove CI/CD, DevOps practices and tooling to increase delivery throughput and operational resilience\ NParticipate in platform improvement initiatives (e.G., performance, monitoring/alerting, production stability, automation and operational readiness)\ NContribute to requirements gathering and delivery planning to meet business needs with high quality and on-time delivery\ NConsult closely withbusiness stakeholders to understand objectives and requirements, developing user stories in association with Product Owners, Business Analysts and technical leads\ NLeverage GitHub Copilot and approved GenAI tooling to accelerate engineering and support outcomes (e.G., automation, code quality improvements, test generation, incident analysis, runbook and knowledge-base creation), ensuring appropriate controls for confidentiality and data usage\ N\nTo be successful inthis role you should have the following skills:\ N\nExperience in banking/financial services technology, with a strong focus on Front Office trading systems and platforms\ NMust have knowledge of Trade Life Cycle, in particular for Fixed Income Products. Specifically in-depth understanding of price contributions, Profit & Loss attributes and Profit & Loss calculations for intra-day and end of day valuations\ NIT experience working with Primary Trading applications, specifically Bloomberg TOMS\ NHighly experienced working within Agile projects and DevOps methodologies\ NPractical experienceusing AI-assisted engineering tools (including GitHub Copilot and approved/available GenAI tooling) to improve productivity and delivery outcomes\ N\n \nOpening up a world of opportunity.\ N Read Less
  • Job Description hackajob is collaborating with HSBC to connect them wi... Read More
    Job Description hackajob is collaborating with HSBC to connect them with exceptional professionals for this role. \n If you re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. \n \n We re currently seeking an experienced professional to join our team in the role of IT Project Manager.. \n \n As our IT Project Manager you will lead the initiation, design and delivery of technology and business change, taking accountability for successful outcomes and benefits realisation. You will coordinate delivery across teams and partners, balancing scope, schedule, dependencies, budget and risk while shaping requirements into deliverable backlogs and promoting agile ways of working aligned to HSBC s change framework. \n \n You will also provide strong governance, quality assurance, resourcing and supplier oversight, reporting progress and recommendations to steering committees to keep delivery on track. \n . \n A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. \n \n In this role you ll: \n Drive programme/project delivery end-to-end, balancing scope, schedule, dependencies, budget, risks and issues to achieve agreed outcomes and benefits. \n Partner with business stakeholders to break down complex requirements into Epics and User Stories, shaping delivery backlogs with minimal cross-product coordination. \n Own financial management for the initiative, including budget planning/forecasting, spend tracking, headcount management and (where applicable) software delivery capitalisation, ensuring clear financial reporting and tight cost control throughout delivery. \n Embed agile ways of working (Scrum/Kanban/Lean) in line with HSBC transformation and change frameworks, continuously improving delivery cadence and transparency. \n Define and manage resourcing, roles/responsibilities and delivery schedules; support and guide teams (and senior programme managers) across the full initiative lifecycle. \n Establish strong governance and controls quality assurance, financial management (including headcount/capitalisation where applicable), and clear reporting to steering committees with actionable recommendations. \n \n \n To be successful in this role you should meet the following requirements: \n \n End-to-end delivery leadership: Strong programme/project management capability across scoping, planning, governance, implementation and benefits management to deliver measurable outcomes aligned to strategic objectives. \n Controls, reporting and quality: Expertise in project controls (schedule development/control, monitoring, progress reporting), quality control and risk mitigation to keep delivery on track and to standard. \n Financial and performance management: Proven budget management, project accounting and KPI/goal-setting discipline, with experience tracking performance plans and delivery metrics. \n Resource and capacity management: Skilled in resource planning, allocation and utilisation, including leading teams through delegation/line management to meet delivery milestones. \n Stakeholder influence and partnership: Advanced stakeholder analysis/engagement and relationship management, with the ability to influence decisions and manage partner/supplier relationships in a complex environment. \n \n If you are an HSBC Contractor and wish to apply to this role, click here. \n \n To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link. \n Read Less
  • Devops Specialist  

    - Greater London
    Job Descriptionhackajob is collaborating with HSBC to connect them wit... Read More
    Job Descriptionhackajob is collaborating with HSBC to connect them with exceptional professionals for this role.\ NWe’re currently seeking a DevOps Specialist, based in London.\ NYou will be responsible for supporting Fixed Income Cash trading businesses’ use of Bloomberg and associated trading workflows within the FICC space in MSS IT. The successful candidate will be a senior individual contributor and will act as a hands-on DevOps and application Subject Matter Expert (SME) for Order Management and Primary Trading Systems, specifically Bloomberg TOMS.\ NA core expectation ofthis role is to leverage modern engineering practices and AI tooling (including GitHub Copilot and approved/available GenAI tooling) to materially improve productivity and accelerate delivery of enhancements and internal process improvements (automation, diagnostics, documentation, testing and operational readiness), in line with applicable security and data handling requirements.\ NIn this role, you will:\ N\nAct as the application SME for Order Management and Primary Trading Systems, specifically Bloomberg TOMS, providing functional and technical support to Front Office users and partner teams\ NProvide L2/L3 supports, development, maintenance and production stability of Front Office trading applications and workflows, including Bloomberg TOMS\ NProvide SME support across the trade lifecycle for Fixed Income products, particularly cash bonds, futures and IRS, including investigation of processing and data issues\ NOwn and continuouslyimprove CI/CD, DevOps practices and tooling to increase delivery throughput and operational resilience\ NParticipate in platform improvement initiatives (e.G., performance, monitoring/alerting, production stability, automation and operational readiness)\ NContribute to requirements gathering and delivery planning to meet business needs with high quality and on-time delivery\ NConsult closely withbusiness stakeholders to understand objectives and requirements, developing user stories in association with Product Owners, Business Analysts and technical leads\ NLeverage GitHub Copilot and approved GenAI tooling to accelerate engineering and support outcomes (e.G., automation, code quality improvements, test generation, incident analysis, runbook and knowledge-base creation), ensuring appropriate controls for confidentiality and data usage\ N\nTo be successful inthis role you should have the following skills:\ N\nExperience in banking/financial services technology, with a strong focus on Front Office trading systems and platforms\ NMust have knowledge of Trade Life Cycle, in particular for Fixed Income Products. Specifically in-depth understanding of price contributions, Profit & Loss attributes and Profit & Loss calculations for intra-day and end of day valuations\ NIT experience working with Primary Trading applications, specifically Bloomberg TOMS\ NHighly experienced working within Agile projects and DevOps methodologies\ NPractical experienceusing AI-assisted engineering tools (including GitHub Copilot and approved/available GenAI tooling) to improve productivity and delivery outcomes\ N\nOpening up a world of opportunity.\ NBeing open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.\ NIf you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com. Read Less
  • HSBC is hiring a leader for its Wealth's integrated channels strategy... Read More
    HSBC is hiring a leader for its Wealth's integrated channels strategy to drive growth and enhance customer journeys. You will work closely with senior leaders to shape the strategy that combines digital and physical distribution. The ideal candidate will have strong banking experience and capability in distribution technology. Responsibilities include setting channel models and managing vendor partnerships to enhance customer services. This position can be based in London or Hong Kong. #J-18808-Ljbffr Read Less
  • DevOps Specialist (London)  

    - Greater London
    Job Description hackajob is collaborating with HSBC to connect them wi... Read More
    Job Description hackajob is collaborating with HSBC to connect them with exceptional professionals for this role. \n We re currently seeking a DevOps Specialist, based in London. \n You will be responsible for supporting Fixed Income Cash trading businesses use of Bloomberg and associated trading workflows within the FICC space in MSS IT. The successful candidate will be a senior individual contributor and will act as a hands-on DevOps and application Subject Matter Expert (SME) for Order Management and Primary Trading Systems, specifically Bloomberg TOMS. \n A core expectation of this role is to leverage modern engineering practices and AI tooling (including GitHub Copilot and approved/available GenAI tooling) to materially improve productivity and accelerate delivery of enhancements and internal process improvements (automation, diagnostics, documentation, testing and operational readiness), in line with applicable security and data handling requirements. \n In this role, you will: \n \n Act as the application SME for Order Management and Primary Trading Systems, specifically Bloomberg TOMS, providing functional and technical support to Front Office users and partner teams \n Provide L2/L3 supports, development, maintenance and production stability of Front Office trading applications and workflows, including Bloomberg TOMS \n Provide SME support across the trade lifecycle for Fixed Income products, particularly cash bonds, futures and IRS, including investigation of processing and data issues \n Own and continuously improve CI/CD, DevOps practices and tooling to increase delivery throughput and operational resilience \n Participate in platform improvement initiatives (e.g., performance, monitoring/alerting, production stability, automation and operational readiness) \n Contribute to requirements gathering and delivery planning to meet business needs with high quality and on-time delivery \n Consult closely with business stakeholders to understand objectives and requirements, developing user stories in association with Product Owners, Business Analysts and technical leads \n Leverage GitHub Copilot and approved GenAI tooling to accelerate engineering and support outcomes (e.g., automation, code quality improvements, test generation, incident analysis, runbook and knowledge-base creation), ensuring appropriate controls for confidentiality and data usage \n\n To be successful in this role you should have the following skills: \n \n Experience in banking/financial services technology, with a strong focus on Front Office trading systems and platforms \n Must have knowledge of Trade Life Cycle, in particular for Fixed Income Products. Specifically in-depth understanding of price contributions, Profit Loss attributes and Profit Loss calculations for intra-day and end of day valuations \n IT experience working with Primary Trading applications, specifically Bloomberg TOMS \n Highly experienced working within Agile projects and DevOps methodologies \n Practical experience using AI-assisted engineering tools (including GitHub Copilot and approved/available GenAI tooling) to improve productivity and delivery outcomes \n\n Opening up a world of opportunity. \n Being open to different points of view is important for our business and the communities we serve. At HSBC, we re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. \n If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com. Read Less
  • Customer Service Specialist  

    - Swansea
    If you’re looking for a career that will help you stand out, join HSBC... Read More
    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of Business Client Service Specialist. You’ll support with all servicing activities for our Commercial customers in contact with Business Client Services. You’ll be responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribut ion. In this role you will Support our Commercial Banking customers with their everyday banking queries over the telephone -building strong relationships through taking end-to-end ownership of requests and consistently delivering an excellent service Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions Identify potentially vulnerable customers and, record data accurately ensuring that an appropriate service or solution is offered Actively support process improvements, raising ideas through the correct channels Ensure all applicable operational risk HSBC’s standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk. To be successful in this role you should meet the following requirements Enjoy building relationships and rapport, with excellent verbal communication skills, and able to identify new opportunities for growth within the business Apply problem-solving skills, with the ability to think on your feet and create solutions for our customers -showing willingness to take ownership of all customer interactions Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn Use your forward-thinking, progressive mindset with the ability to adapt to change positively Demonstrate role model behaviours and organisational values, setting the standard for others When Read Less

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