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Howden Group Holdings
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  • Insurance Advisor  

    - Swindon
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

    We are actively looking for an Insurance Advisor to join our Howden Consumer & Local Commercial team. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications.About you:You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements.You have awesome problem-solving skills – all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a "one size fits all" approachYou may currently be working in a sales role and are now looking for a career. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications.You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject – whether that’s equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution.You will be ambitious. We promote within, everyone in a leadership position started out as an Insurance Advisor – We give you all the tools, all we ask from you is the desire to succeed.Rewards:
    We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday (plus bank holidays), increasing through length of serviceA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme –5% employer contribution and 5% employee contributionAccess to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to a range of insurance polices through Howden at discounted ratesAccess to hundreds of high-street retailer discountsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Insurance Advisor  

    - Newbury
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

    We are actively looking for an Insurance Advisor to join our Howden Consumer & Local Commercial team. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications.About you:You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements.You have awesome problem-solving skills – all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a "one size fits all" approachYou may currently be working in a sales role and are now looking for a career. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications.You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject – whether that’s equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution.You will be ambitious. We promote within, everyone in a leadership position started out as an Insurance Advisor – We give you all the tools, all we ask from you is the desire to succeed.Rewards:
    We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday (plus bank holidays), increasing through length of serviceA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme –5% employer contribution and 5% employee contributionAccess to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to a range of insurance polices through Howden at discounted ratesAccess to hundreds of high-street retailer discountsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Motor Claims Handler (Fixed Term) - Corporate & Commercial  

    - Croydon
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
     Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a “hands on” approach to managing a portfolio of claims on an end-to-end basis. Please note this is a fixed term contract until April 2027. You will be based in our Croydon office on a hybrid basis with a mixture of both office and home working.
     Overview:Dealing with phone calls and post advising of claims.First Notice of Loss (FNOL) registration.FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.Diary and report maintenance.Matching of all post/diary entries.Ensuring that the Claims Manager is fully aware of all issues or complaints.Ensuring that full compliance of our standards is maintained at all times.Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.Ensure compliance with the General Data Protection Regulations.Ensure all records and communications with clients are accurately recorded and filed in the correct manner.Knowledge:Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.Must have a minimum of 2 years commercial claims experience within motor trade.Skills:Good level of technical insurance skills, to be assessed by regular in-house testing.Accuracy and attention to detail.Ability to process work quickly and efficiently.Ability to prioritise work and meet deadlines.Excellent client service skills.Good negotiation and broking skills.Excellent oral and written communication skills.Ability to identify and respond appropriately to an individual client’s level of understanding.Qualifications:GCSE Maths and English (or equivalent).Cert CII (desirable for this role).What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Fixed Term Contract (Fixed Term) Read Less
  • Senior Account Handler - Corporate & Commercial  

    - Glasgow
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from emerging ventures to large corporates, meticulously crafting bespoke solutions where required to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. We are seeking a dedicated Senior Account Handler to join our Commercial team in Glasgow. This outstanding opportunity involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients.We are looking for someone who has got a commercial background who can come in and hit the ground running and continue to develop with our successful growth.Please note this is a full-time, permanent opportunity. You will be based in our Glasgow office 2 days a week.Overview:Assist in achieving Group/Division client retention targets by providing an excellent level of service.Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).Undertake market exercise to establish the most competitive terms available.Acquire renewal terms and either deliver or assist in presenting to client.Issue renewal documentation in line with contract certainty.Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.Produce accurate and professional documentation at all times using relevant Howden templates.Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.Actively cross-sell products from other Divisions.Liaise with and assist other branches and Group Resources as necessary.Knowledge:Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.Must have minimum of 5 years commercial insurance experience.Acturis essential.Skills:Excellent level of technical insurance skills, to be assessed by regular in-house testing.Accuracy and attention to detail.Ability to process work quickly and efficiently.Ability to prioritise work and meet deadlines.Excellent client service skills.Excellent level of negotiation and broking skills.Excellent oral and written communication skills.Ability to gather and analyse information from the client.Ability to identify and respond appropriately to an individual client’s level of understanding.Ability to persuade and influence others.Knowledge and experience of Acturis (Desirable).Qualifications:GCSE Maths and English (or equivalent).A level (desirable).Cert CII (desirable).What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Cashier  

    - Milton Keynes
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.We have a fantastic opportunity to join us on a 12 month Fixed Term Contract as a Cashier based from our Milton Keynes office.The Cashier function is responsible for the management and control of all commercial bank accounts across the Group. You will play a key role in ensuring delivery of an excellent and comprehensive Cashier service, ensuring that daily tasks are completed in accordance with the Group and Company policies.Prior experience is not essential and full training will be given. However, should you have some experience of working in an office environment in an administrative capacity, ideally with numerical information it will be an advantages. Key areas of focusBank and allocate incoming cash and chequesProcess cheque and electronic payments for all Group company bank accountsProcess inter-group cash transfer requests for all Group company bank accountsReview and arrange authorisation of correctly processed payment requestsProcessing of entries onto Group company Accounting and Banking systemsReconcile and maintain all bank and system recordsProcess IBA credit card paymentsDeal with account queries promptly and efficientlyKeep informed of all regulatory and legal changes which impacts on the job roleResponds appropriately to issues as they ariseManage assigned projects and contribute to other projects as requiredProvides relevant management information to senior managementYouNumerateAttention to detail with ability to produce accurate documentation and to file documents appropriatelyAbility to work effectively within a teamPrioritisation and organisational skillsSelf-motivatedCompetent IT skills, including but not limited to Microsoft Word, Excel and PowerPointAbility to communicate effectively, both verbally and in writing, with internal and external stakeholdersGCSE’s (or equivalent) including Math’s and English essential (to Grade C or the equivalent)What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Fixed Term Contract (Fixed Term) Read Less
  • Reinsurance Broker - International Treaty Associate Director  

    - London
    Who are we?Howden is a collective – a group of talented and passionate... Read More
    Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.Why work at Howden?We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.We're looking for someone to help drive the growth of Howden Re’s International Treaty business. You’ll be crucial in client placements, managing proposals, and handling complex reinsurance accounts. Your expertise will ensure that new business, renewals, and mid-term requirements are met with the best coverage, pricing, and service.Key Responsibilities:Technical Excellence:Assist in designing optimal reinsurance broking solutionsNegotiate with markets to secure the best quality, coverage, and price.Create and review reinsurance documentation for clients.Mentor and support junior team members.Client & Market Engagement:Coordinate project work for clients ahead and after renewal period as well as tender projects for procurement of new businessBuild and maintain strong relationships with clients and underwriters.Stay informed about reinsurance market trends to enhance service delivery.Represent Howden Re professionally, providing top-tier reinsurance services.Strategic Planning & Growth:Develop and implement team strategies.Identify and seize opportunities to expand the International Treaty team’s portfolio.Support new business initiatives and support or manage client renewals.Participate in management meetings and contribute to strategy.Operational Efficiency:Oversee and collaborate on administrative and processing tasks to maintain high service standards.Ensure compliance with company policies and procedures.What We’re Looking For:Proven experience in reinsurance broking, focusing on P&C reinsurance.Advanced understanding of the renewal and production cycle for our client and prospectsAdvanced understanding of reinsurance products mechanics and strong interest in reinsurance optimisationSpecific Product area knowledge and in depth understanding of related wordingsDeep understanding of reinsurance market dynamics and product knowledge.Strong customer focus and communication skills.High level of numeracy, literacy, and attention to detail.Ability to work independently and manage tight deadlines.Relevant qualifications (ACII, FCA Level 1 preferred but not required).Qualifications:A-levels and/or a degree in a finance-related subject.Professional qualifications in insurance or reinsurance are advantageous.Why Howden Re?At Howden Re, we value innovation, collaboration, and personal growth. Join us to make a significant impact in the reinsurance industry while advancing your career.Who we’re looking forAt Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other, in the small everyday moments and the bigger challengesWe are determined to make a positive difference, at work and beyondWhat do we offer in return?A career that you define.Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.Diversity and InclusionAt Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.Our sustainability promiseWe’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.Permanent Read Less
  • Commercial Account Executive  

    - Maidstone
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

    We are actively looking for a Commercial Account Executive to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.About you:You will have experience winning new business and building long lasting relationships with B2B clients.You must have a passion for developing business through marketing, community engagement, networking, client meetings, just to name a few – the stronger our presence in the market, the more successful you will be.You will be tenacious and have a business curiosity, as this will allow you to identify and explore new business opportunities to drive the best possible outcome for our clientsYou are willing to learn, as every dwill be different. This is a great opportunity to progress your career as a Commercial Account Executive and become further your professional qualifications.You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions – always identifying opportunities, but more importantly, looking for a ‘path to yes’
     Rewards:
    We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday (plus bank holidays), increasing through length of serviceayA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme – 5% employer contribution and 5% employee contributionAccess to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to a range of insurance polices through Howden at discounted ratesAccess to hundreds of high-street retailer discountsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Commercial Account Handler  

    - Suffolk
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

    We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieveobjectives.About you:You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting processYou must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standardsYou will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.You are willing to learn, as every day will be different. This is a great opportunity to progress your career as aCommercial Account Handler and become further your professional qualifications.You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysisRewards:
    We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday (plus bank holidays), increasing through length of serviceA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme – 5% employer contribution and 5% employee contributionAccess to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to a range of insurance polices through Howden at discounted ratesAccess to hundreds of high-street retailer discountsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Commercial Account Executive  

    - Eastleigh
    Who are we?Howden is a global insurance group with employee ownership... Read More
    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

    We are actively looking for a Commercial Account Executive to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.About you:You will have experience winning new business and building long lasting relationships with B2B clients.You must have a passion for developing business through marketing, community engagement, networking, client meetings, just to name a few – the stronger our presence in the market, the more successful you will be.You will be tenacious and have a business curiosity, as this will allow you to identify and explore new business opportunities to drive the best possible outcome for our clientsYou are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Executive and become further your professional qualifications.You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions – always identifying opportunities, but more importantly, looking for a ‘path to yes’
     Rewards:
    We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday (plus bank holidays), increasing through length of serviceA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme – 5% employer contribution and 5% employee contributionAccess to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to a range of insurance polices through Howden at discounted ratesAccess to hundreds of high-street retailer discountsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less
  • Broker Service Manager  

    - London
    Description – Broker Service ManagerRole TitleBroker Service ManagerRe... Read More
    Description – Broker Service ManagerRole TitleBroker Service ManagerReporting to: Service Delivery ManagerPurpose of RoleThe Broker Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back-office administration of insurance policies. The role ensures the delivery of high-quality service to brokers, and internal teams, while driving operational excellence, compliance, and continuous improvement.Key ResponsibilitiesBroker Contact & Service ExcellenceLead telephony and live-chat teams to deliver first-class broker service.Monitor SLAs, quality scores, response times, and broker satisfaction.Act as escalation point for complex broker and broker queries.Back-Office Insurance AdministrationOversee policy processing including adjustments, endorsements, cancellations, and documentation.Ensure all administrative tasks meet regulatory and quality standards.Support error resolution and manage operational queries from internal teams.People Leadership & Performance ManagementLead, coach, and develop Broker Service Technicians and Administrators.Manage recruitment, onboarding, training, and continuous development programmes.Conduct regular 1:1s, call monitoring, coaching, and performance reviews.Operational Oversight & Continuous ImprovementReview and optimise processes to improve efficiency and service delivery.Identify workflow improvements and support automation initiatives.Work closely with other teams to ensure seamless handoffs and operational alignment.Stakeholder EngagementEngage with all relevant stakeholders across the business.Provide regular reporting on service performance, risks, and broker insight.Represent Broker Services in operational meetings and cross-functional discussions.Governance, Quality & Risk ManagementEnsure compliance with internal policies and FCA/regulatory requirements.Conduct quality assurance checks across telephony and administrative functions.Manage complaint escalations in partnership with Complaints & Indemnities teams.Personal QualitiesProfessional, approachable, and empathetic leadership style.Broker-first mindset with a passion for service excellence.Calm under pressure with strong decision-making skills.Motivational, collaborative, and capable of driving team engagement.Proactive, solutions-driven, and committed to continuous improvement.What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent Read Less

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