Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.What is the role?The DUAL Markets team sits within Howden Markets, a division within Howden Group Holdings responsible for executing the Group’s strategy to co-ordinate, manage and develop strategic insurer and reinsurer relationships.The job holder will be responsible for delivering the DUAL Markets strategy by servicing and managing strategic capacity relationships for DUAL, within the context of the broader Howden Group carrier management and engagement strategy, led by Howden Markets. The individual will work closely with the DUAL underwriting, DUAL Capacity Management, and MGA broking teams, to achieve closer strategic alignment between existing & prospective capacity providers and DUAL, with the goal of elevating DUAL status as “partner of choice” for Howden Group’s (re)insurers.The job holders will be required;To help build a strong, trusted relationship with the capacity providers/prospective capacity providers on behalf of DUAL (part of Howden Group Holdings)To work collaboratively with other Howden Markets teams to deliver excellent service to carrier clients.To act as a point of contact for assigned capacity providers.To understand the insurers’ businesses and their needs in order to seek further opportunities for them to work in collaboration with DUAL or alternatively anticipate capacity challenges in advance.To deliver data reporting on a periodic and/or ad hoc basis on behalf of DUAL for key capacity providers in order to maintain oversight, satisfaction levels, and promotional activity.To support the wider DUAL Markets team on initiatives and projects that contribute to DUAL’s and the Group’s success.Additionally, they are responsible for ensuring that day to day activities operate in accordance with applicable Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.Please note that this is a full-time, permanent role based in our Central London office. You are expected to be onsite 4-5 days per week on average.What will you be doing?Planning and Strategy:Working with relevant stakeholders at key insurers (incumbent capacity providers or prospective capacity providers for DUAL) to understand insurer delegated appetite and business strategy. Often these will be one or a combination of carrier distribution teams, head of delegated underwriting, or C-suite executives.Conduct and maintain stakeholder mapping across key capacity providers and prospective markets.Creation and supporting delivery of DUAL Market’s collateral, working closely with DUAL’s marketing and communications team (e.g DUAL value proposition, internal & external surveys)Supporting the senior leadership team within DUAL via co-ordinating high level external engagement and all collateral ahead of time (eg. briefings, data, relevant news)Assist in developing a structure and framework, in collaboration with DUAL and Howden, around managing DUAL’s capacity more strategically.Delivers assigned tasks and also contributes to other projects and initiatives, as requiredProvides relevant management information to senior representatives within DUAL, as requiredArticulates the DUAL story and strategy to the insurance market at all times in a comprehensive mannerUnderstanding and delivery of business objectives regarding portfolio/digital strategy and placement, as required or relevant to DUALCreating value internally for not only DUAL Group, but Howden Group by having awareness of Group objectives, key individuals, portfolios and opportunities internally.Technology & Account Management:Supports and leads service delivery to capacity providers, acting as a key point of contact, providing data analysis, reports, and recommendations while identifying risks and ensuring timely resolution.Maintains strong awareness of market developments and utilises relevant tools and platforms to ensure effective, efficient, and informed delivery.Policy, Process and Procedures:Maintains accurate and up‑to‑date records within Group systems and follows all company processes and procedures.Stays informed of relevant legal and regulatory developments impacting DUAL and Howden Group Holdings.Environment, Customer Focus and Relationships:Builds strong relationships across internal Business Units and external stakeholders, managing strategic insurer partnerships, acting as a key point of contact for capacity queries, and ensuring clear communication across DUAL and Howden Group.Effectively handles and escalates insurer issues as needed, while developing capacity provider relationships to support future growth opportunities.Maintains relationships with third party solution providers and with markets beyond incumbent and prospective capacity providers where requiredPromotes collaboration across Howden Markets, builds confidence in DUAL Markets’ services, and ensures clear understanding of capacity requirements while consistently delivering high‑quality service and contributing to a positive Group culture.Represents the Group at external events and maintains strong market awareness, sharing insights that support both DUAL and Howden Group objectives.People Management/Personal Development:Promotes a positive, collaborative and customer‑focused culture, acting as a role model for continuous improvement.Proactively develops own skills and keeps up to date with industry, legal and regulatory developments to maintain high standards of practice.Regulatory and Compliance:Ensure full compliance with all legal, regulatory and Group policy requirements, maintaining accurate records and following correct processes.Uphold high standards of professionalism and ethics, completing mandatory training and maintaining required competency.Adhere to the Group Information Security Management System and associated policies.What are we looking for?Solid experience in account management, consulting, and business development, with a focus on delivering tailored solutions to meet client needs - ideally within broking or carrier consulting functions.Strong understanding of the insurance sector, including the composite/Lloyd’s insurer landscape and London Market operations (e.g., Lloyd’s, IUA, LPSO, LPC), enabling effective navigation of complex industry frameworks.Good understanding of MGA’s and the procedures, rules and regulatory differences compared to insurers.Highly analytical and solutions-oriented, with a demonstrated ability to interpret data, extract insights, and present actionable recommendations that support strategic decision-making.Excellent communication and organisational skills, with a proven track record of prioritising effectively and delivering high-quality outcomes in fast-paced, client-facing environments.Proactive and adaptable mindset, committed to continuous learning and embracing new challenges with enthusiasm and resilience.Educated to degree level (desirable) and currently studying towards ACIIWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
Read Less
