Residential Manager - Marylebone, London About the Role: The Residential Management department delivers a property management service to a portfolio of rental properties owned by the Howard de Walden Estate, varying in size from studio flats to large period townhouses. The service is in accordance with the RICS Code of Practice, current legislation, and the standard operating procedures of the company.There are four portfolios that comprise the Companys property assets. The Residential Manager will manager a portfolio of properties in conjunction with the portfolios Asset Manager, Commercial Portfolio Manager and Facilities Manager, managing the customer/tenant relationships, move ins/outs, coordinating services, repairs and statutory compliance. In some properties, if not mixed use, this role will have management responsibility for the whole building. Additionally, the Residential Manager will devise and oversee small refurbishments with accountability for budgets and gross to net performance. What you will do: Tenant Management Manage customers/tenants through the life-cycle of their tenancy following hand-off from the Lettings department: check-in process, conduct meet and greet, day to day management, ownership of documentation relating to vacation (Section 8, where applicable), check-out and dilapidations process. Ensure provision of compliance documents to tenant (Gas CP12s, Smoke Detectors, Electrical Testing Certification, EPCs) Carry out property inspections, manage any issues and record property conditions on Property Management database. Deliver best-in-class service to customers, measurable by externally conducted, annual customer satisfaction surveys. Operations Management Day to day management of a property portfolio including: reactive maintenance, planned maintenance, health and safety management, refurbishment management, negotiations for disrepair claims, reduction of void periods reflect the appropriate sense of urgency; and, determine the appropriate business partners to resolve problems and share information. What we offer you: 25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure. Private medical insurance with Bupa. Defined contribution pension scheme with 12.5% employer contributions.. Life assurance at 7x salary. Group Income Protection Scheme. Interest free season ticket loan. Employee Assistance Programme (EAP) and wellbeing app Cycle to work scheme. Onsite gym with 7 weekly classes and 2 Wattbikes. Regular staff socials and an annual company away day. Free fruit and breakfast cereals. Hybrid working arrangements 155 days in the office per year with minimum of 2 days (not fixed) per week in the office. Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period). Volunteering opportunities aligned with the HdWE Community Investment Programme.
Read Less
