At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a community that cares about you! More about your role
As a Home Ownership Officer you will be part of a team who are responsible for providing expert support and advice to colleagues in our Communities teams who deliver front line housing management, ensuring we are managing blocks and estates according to leases and agreements, and ensuring contractor services meet compliance and health & safety standards. You will also work with colleagues from RMG, again supporting them in their service delivery over a portfolio of homeownership and leasehold stock they manage on our behalf. Some travel will be required to visit sites for meetings with customers, contractors, or stakeholders.
You will also work with other internal teams such as property sales, finance, and compliance. Collaborating with colleagues and third-party managing agents, you help ensure high service levels and consistent customer experiences.
You must be able to interpret leases, transfers and other property related documentation, understand legislative requirements, and stay informed about changes in legislation and industry standards. Additionally, you'll engage with customers through groups and initiatives, contribute to service improvements, and consistently meet service standards as an active team member. More About you
Essential Criteria: Experience working in housing/leasehold management
Knowledge and understanding of current housing legislation and/or experience working with complex housing related legal documentation You need strong written and verbal communication skills, with a focus on clear, plain English. A solid understanding of legislation related to leaseholders and freeholders is essential, along with excellent IT skills. Experience in leasehold and freehold housing management or a related field is required. Ideally, you should also understand the importance of customer feedback, be able to analyse and interpret information effectively, and have knowledge of data protection, GDPR, and the value of maintaining high-quality data. Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
Cashback plan for healthcare costs – up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more.
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