Store Colleague - BanburyHours of Work - 8Shift PatternTuesday - {Tuesday - Start Time} - {Tuesday - End Time}Wednesday - {Wednesday - Start Time} - {Wednesday - End Time}Saturday - {Saturday - Start Time} - {Saturday - End Time}Sunday - {Sunday - Start Time} - {Sunday - End Time}Salary - £12.21 per hourAs a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work
WHY HOBBYCRAFT?
Previously voted one of the Top 5 Best Companies in the UK by our own colleaguesWe’re a forward thinking, diverse team and are 100% committed to what we doWe have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS33 days holiday including bank holidays pro rata, growing with you during your time with us40% colleague discount, with ad hoc double discount daysLong service awards to thank you for your time spent with usCycle2Work schemeDiscounted gym membershipFun event days to fundraise for our charity partnersAnnual paid-for charity volunteer dayEmployee Support Programme, for overall wellbeing for you and your family, including financial and mortgage adviceAccess to a personal pension schemeAccess to a range of high street discountsAn inclusive and creative working environment, so you can truly be you and enjoy your time at workColleague social events held throughout the year
AREAS OF RESPONSIBILITYBrand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive wayTeamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policyCustomer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craftChange - you have the flexibility to recognise change and approach it in a positive, proactive way.Policies and Procedures - you will comply with all Company policies and Health and Safety RegulationsShop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.Click and Collect – you will be required to assist with the Click and Collect processStock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followedWorkshops – you may be required to host various workshops
WHAT WE’RE LOOKING FORExperience
Retail (or similar) experience is desirableA confident communicator who can deliver outstanding customer serviceA passion for craftSelling skills are advantageousStock replenishment Skills
Cash handlingComfortable operating within guidelines and policesAble to work at pace and with accuracyHigh standardsAdaptabilityBrand ambassadorSelf-motivatedBeing able work confidently on your own or as part of a teamAble to demonstrate a craft to a high standard is desirable JOB SUITABILITY This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your workWe are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
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