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• 

  Colleague- Glasgow  

  HobbyCraft

  [fulltime] - Glasgow

  Posted: 30/01/2026

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  Store Colleague - GlasgowHours of Work - 16 per weekSalary - £12.21 pe... Read More

  Store Colleague - GlasgowHours of Work - 16 per weekSalary - £12.21 per hourAs a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your workWHY HOBBYCRAFT?Previously voted one of the Top 5 Best Companies in the UK by our own colleagues We’re a forward thinking, diverse team and are 100% committed to what we do We have a reputation to shout about, exceeding customer expectations first time, every timeCOMPANY BENEFITS 33 days holiday including bank holidays pro rata, growing with you during your time with us 40% colleague discount, with ad hoc double discount days Long service awards to thank you for your time spent with us Cycle2Work scheme Discounted gym membership Fun event days to fundraise for our charity partners Annual paid-for charity volunteer day Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice Access to a personal pension scheme Access to a range of high street discounts An inclusive and creative working environment, so you can truly be you and enjoy your time at work Colleague social events held throughout the yearAREAS OF RESPONSIBILITY Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft Change - you have the flexibility to recognise change and approach it in a positive, proactive way. Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock. Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions. Click and Collect – you will be required to assist with the Click and Collect process Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed Workshops – you may be required to host various workshopsWHAT WE’RE LOOKING FORExperience Retail (or similar) experience is desirable A confident communicator who can deliver outstanding customer service A passion for craft Selling skills are advantageous Stock replenishmentSkills Cash handling Comfortable operating within guidelines and polices Able to work at pace and with accuracy High standards Adaptability Brand ambassador Self-motivated Being able work confidently on your own or as part of a team Able to demonstrate a craft to a high standard is desirableJOB SUITABILITYThis role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date Read Less

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• 

  Customer Insight Analyst - Head Office  

  HobbyCraft

  [fulltime] - Bournemouth

  Posted: 26/01/2026

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  About the role We are looking for a talented Customer Insight Analyst... Read More

  About the role We are looking for a talented Customer Insight Analyst to support the Customer Insight Manager in delivering customer-led insight across the business. You will use SQL (BigQuery), Looker dashboards, our Google Cloud data environment, and Bloomreach Engagement to provide clear reporting, insight, and customer segmentation that the business can rely on. You’ll partner closely with CRM, Digital, Marketing, and Trading teams to inform decisions that improve customer engagement and commercial performance. Key Responsibilities  Analyse customer behaviour across store, web, app, and TV channels to identify trends, opportunities, and performance drivers.  Provide clear and actionable insight to support Trading, Marketing, CRM, Digital, and leadership teams.  Analyse CRM and marketing activity, including A/B test design, impact and engagement measurement, incrementality, lift, and clear recommendations.  Carry out customer deep dives, including frequency, value, acquisition, and cohort analysis.  Develop and maintain meaningful customer segments for targeting and personalisation (e.g. RFM, lifecycle, behavioural clusters).  Help identify early signs of customer lapse or churn and retention insight.  Build and maintain dashboards in Looker that provide accurate and automated reporting.  Respond to ad hoc analysis requests and translate technical findings into clear, commercially meaningful insight.  Skills & Experience Essential  At least 2 years’ experience in a customer insight, analytics, or closely related role, with hands-on experience with real customer or consumer data to support business decisions. Strong SQL skills (BigQuery preferred).  Experience working with large datasets and cloud-based data environments.  Ability to build dashboards (Looker desirable).  Strong analytical skills with the ability to turn data into clear insight and recommendations.  Experience using Python (for analysis and automation)  Familiarity with A/B testing principles and statistical significance.  Strong communication skills, able to explain complex ideas simply.  Highly organised with excellent attention to detail.  Comfortable working in a fast-paced environment with multiple priorities.  Strong problem-solving skills  Desirable  Experience with Google Cloud Platform  Understanding of GA4  Experience with Bloomreach Engagement or another CDP.  Experience with Jinja or other templating engines.  Understanding of data modelling We will give you  Competitive salary  40% Discount Card  Free onsite parking  33 days holiday including Bank Holidays (increasing with service)  Company pension contribution  Cycle to Work Scheme  Continuous training, development, and performance management  A supportive working environment and collaborative team culture  Colleague social events throughout the year, including Summer and Christmas gatherings  Read Less

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