Store Manager - FarnboroughFull-time role, working 39 hours per week.Salary - Up to 40k per yearAs a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. You will excel at building and developing efficient, effective, high-performing teams through living our brand values.
WHY HOBBYCRAFT?Previously voted one of the Top 5 Best Companies in the UK by our own colleaguesWe’re a forward thinking, diverse team and are 100% committed to what we doWe have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS33 days holiday including bank holidays pro rata, growing with you during your time with us40% colleague discountLong service awards to thank you for your time spent with usCycle2Work schemeDiscounted gym membershipFun event days to fundraise for our charity partnersAnnual paid-for charity volunteer dayDay off to celebrate your birthdayEmployee Support Programme, for overall wellbeing for you and your family including financial adviceAccess to a personal pension scheme, including life assuranceAccess to a range of high street discountsAn inclusive and creative working environment, so you can truly be you and enjoy your time at work
AREAS OF RESPONSIBILITY
Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer serviceBrand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way. You will live and breathe our values, and ensure your team are engaged to do the sameKeyholder – As the principle keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if requiredPlanner –as well as planning day to day, you will plan ahead, including scheduling, holiday, and store operational planningKPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the sameRecruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleaguesRelationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for allMerchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality. You will be required to manage deliveries, meaning manual handling is an essential part of the rolePolicy Expert - you will ensure compliance with company policies and health and safety regulations, helping to ensure the store has high audit compliance at all times and remains a safe and legal place to work for you and your teamCommunicator - you will deliver clear and concise communications, so your team understand store and company expectations and how to deliver themVisible – you will be present on the shop floor as much as possible to ensure your responsibilities are met, making sure you complete office admin duties as efficiently as possibleProtector - as the most senior colleague in store, you will be responsible for all cash controls, back of house access, general store and colleague security, protection of personnel files, and all data compliance (e.g payroll, recruitment, personal data)Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate and conducting formal meetings and providing recognition to the team for outstanding results. You may also be required to assist in formal meetings in other storesWe are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
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