Job Type – Fixed Term Team Leader (Contract ending on 01/10/2026)Salary - £13.62 per hourHours of Work - 37.5 hours a weekAs a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.
WHY HOBBYCRAFT?Previously voted one of the Top 5 Best Companies in the UK by our own colleaguesWe’re a forward thinking, diverse team and are 100% committed to what we doWe have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS33 days holiday including bank holidays pro rata, growing with you during your time with us40% colleague discountLong service awards to thank you for your time spent with usCycle2Work schemeDiscounted gym membershipDay off to celebrate your birthdayFun event days to fundraise for our charity partnersAnnual paid-for charity volunteer dayEmployee Support Programme, for overall wellbeing for you and your family, including financial and mortgage adviceAccess to a personal pension schemeAccess to a range of high street discountsAn inclusive and creative working environment, so you can truly be you and enjoy your time at workColleague social events held throughout the year
AREAS OF RESPONSIBILITYTeamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the teamBrand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.Planner – You will ensure the store is set for a successful day of tradeRelationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for allMerchandiser – You will be required to co-ordinate the working of deliveries, manual handling is an essential part of the roleClick and Collect – you will be required to co-ordinate the Click and Collect processPolicy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the teamCommunicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver themWorkshops – you will be required to host various workshops in-storeStore Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e.g payroll, recruitment, personal data)Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleaguesColleague Support – you will provide support and coaching for colleagues where appropriate WHAT WE’RE LOOKING FORExperience:A proven track record of the following in a retail or similar environment:Duty Management experience is advantageousPassionate about sales and driving profitKeyholdingCash handling and security awarenessCoaching colleaguesMerchandising experienceHealth and safety complianceAwareness of store key performance indicators (KPIs)Effective time managementDetermination to inspire success within your team
Skills:Organisation and planningDecision makingInterpersonal and communication skillsExcellent customer serviceAdaptabilityCommercial awarenessBrand ambassadorSelf-motivated
JOB SUITABILITY This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes. Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry dateWe are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments what you may need.At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
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