Description About the team/divisionWe are one of the largest and oldest Lloyd’s syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always.The Change Management Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. We have adopted an agile approach to delivery, working in separate and distinct Value Streams driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the Value Streams can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes in the context of the historic and long-established institution of Lloyds of London.The Change Management team is made up of a group Product Managers, Product Owners and Business Analysts and scales according to the project demands of the business. The team work closely with the Technology team to deliver real value to the business. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper.
The RoleYou will act as Product Manager for one of our strategic capabilities, the Underwriting Value Stream. You will be at the heart of the team, leading large, complex change initiatives that span across multiple areas of our business with increased levels of risk, opportunity and degrees of ambiguity. You will work with the London Market Leadership Team to help transform their objectives into development roadmaps and tangible deliverables. You will coach and support the less experienced members of the team and the wider business in change management and delivery. Providing guidance and direction to the team and to the business to ensure successful delivery of the changes and the resulting business benefit.As Product Manager for the Underwriting Value Stream, you have a passion and vision for a digital future of underwriting. You see beyond the status quo and design ways of working and a supporting technology ecosystem fit for 2030 and beyond. You will lead an award-winning team that is at the forefront of Augmented and Algorithmic Underwriting within the Lloyd’s Market. You embrace the challenges of modernisation and work with our strategic partners in both technology and broking to reimagine the underwriting journey, embedded with cutting edge technology and user centric innovative design. Through your vision and leadership this compelling transformation will translate into material benefits for London Market. What you’ll be doing in the roleBenefits managementWork with the London Market Leadership Team to build out a compelling vision and development roadmap that aligns to our strategic prioritiesWork with the Business Sponsors to build robust and measurable business cases aligned to our business plansEvaluate, plan and track the realisation of benefits for the Underwriting Value StreamProduct ManagementLead the Underwriting Value Stream, taking full responsibility for the value it deliversDevelop a deep understanding of customer needs, industry trends and emerging technologies to inform product direction and translate requirements into actionManage the development and delivery of the product roadmap using appropriate methodologiesEnsure that the roadmap and initiatives within it are aligned with the wider change portfolio and value stream objectivesContribute to the prioritisation of initiatives and resources across the full portfolio, aligning with the overall London Market VisionEstablish and maintain governance structures for the delivery of initiatives, defining clear roles, responsibilities and accountabilities, that align with organisational practiceContribute to identifying and/or developing frameworks and methodologies that ensure management of initiatives will be comprehensive and consistentBusiness Process DevelopmentDevelop an excellent working knowledge of the business goals, priorities and processes for the relevant business areasAnalyse as-is processes and identify opportunities to transform ways of workingLead the value stream to design, validate and deliver innovative and future looking to-be business processes that align to our target operating model, behaviours and valuesPlan, design and embed the process by which new or updated business processes will continue to be maintained once handed over to operational continuous improvementBudget and resource managementDevelop and agree budgets and control costsPlan and control finances of the Underwriting Value Stream driving performance and as part of the organisation’s overall financial managementSecure the provision of resources needed for the Underwriting Value Stream from internal and/or external providersPrepare and maintain an overall schedule for resource use, which avoids bottlenecks and conflicting demands, and sequencing outcomes, to enable the efficient realisation of benefitsRecommend how financial and other resources should be allocated amongst change initiatives to optimise the organisation’s return on investmentChange managementEnsure that an effective change management plan is in place to maintain consistency of delivery, optimise benefits and contribute to a healthy change experience for those impacted by the changes.Close new initiatives and transition them into continuous improvement, ensuring that we capture key lessons to improve our change management capabilityManage the integration of the outputs into business-as-usual, addressing the readiness of users, compatibility with existing processes and the realisation of benefitsStakeholder ManagementBuild strong productive relationships and communication inside and outside of Hiscox in order to deliver effective solutions based on a deep understanding of the business drivers and benefits for each partyIdentify, address and resolve differences between individuals and/or interest groupsBuild a network of influence at a senior level inside and outside of HiscoxLeadershipEmpower and inspire others to work and deliver successfullyLead and motivate a team (in a matrix organisation) across internal and external teams including third party suppliersRole model excellence in value stream execution and change management, contributing to the Change Team strategy and coaching other team members.Person SpecificationThe person in this role is comfortable dealing with ambiguity and working through it to provide clarity for others. They thrive on tackling complex issues and ensuring that the initiatives stay focussed on delivering tangible, measurable benefits using agile and change management techniques. They take setbacks and changes of direction in their stride and support others through these experiences. They have a passion and drive for creative problem solving, great user experience and delivering the best outcomes for their customers.Must have· Experience of delivering large complex agile value streams in a formal change lead role· Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands whilst ensuring that value stream management disciplines are maintained· Experience in business process development and improvement· Experience of managing and motivating a team (in a matrix organisation) across multiple internal and external teams including third party suppliers· Advanced workshop facilitation· The ability to build relationships and influence at a senior level· Commercially minded – able to analyse and interpret information to develop strong benefits focussed business casesKnowledge or experience of working in the Lloyd’s London MarketDesirable· Formal product management and/or project management qualification or membership· Experience of building strategies and strategic planning· Experience in delivering technology solutions with emerging technologies such as AI· Knowledge or experience in design thinking or innovation methodologies and/or user experience design
About HiscoxAs an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
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