Hilton Care providessupported living to adults with alearning disability including people with moderate, severe and profound learning disabilities.This includes peoplethat have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community. Support Advisors need to be able to set the standard regarding the deliverance of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do from running their home, shopping, leisure and social activities. MAIN PURPOSE To take a lead role in championing our customer service standards,deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support. AREAS OF RESPONSIBILITY To promote and communicate with all our service users and their families in a manner that exceeds their expectations. To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time. To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in all services. To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary. Toensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans. To work closely with Service Managers and use additional supernumerary days/hours effectively. To facilitate and contribute to successful service transitions. To work in a variety of locations as required. To act as a role model order to drive up service standards. Any other duties that are commensurate with the role
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