Job DescriptionJob Title: Deputy ManagerReports To: Home Manager Job Purpose:To plan, implement, monitor, and continuously improve the delivery of person-centred care within the Unit. The deputy Manager ensures that residents receive the highest standards of care in a safe, supportive, and respectful environment. This includes supervision of staff, compliance with regulatory standards, support with daily care, and maintaining the wellbeing, dignity, and independence of all residents. The Unit Manager also deputises for the Home Manager or Deputy Manager when required. About The RoleKey Responsibilities:1. Care Delivery and Resident WellbeingEnsure the highest levels of personal, emotional, and social care are delivered to residents in line with their individual care plans.Carry out initial and ongoing assessments of care needs, ensuring plans are person-centred, up to date, and regularly reviewed.Support residents with daily living activities including mobility, continence care, nutritional needs, end-of-life care, and social engagement.Maintain accurate, up-to-date records and documentation for all aspects of care and health monitoring.Monitor residents for signs of confusion, behavioural changes, or deterioration and take appropriate action.Promote privacy, dignity, independence, choice, and inclusion for all residents.Ensure holistic assessments are completed upon admission, including nutritional, continence, and risk assessments. 2. Clinical and Medication OversightEnsure safe administration, storage, and recording of medication in accordance with NMC, company, and national standards.Monitor medication compliance and ensure staff are trained and competent in medicine handling.Liaise with GPs, district nurses, and other healthcare professionals to ensure medical needs are met.Ensure end-of-life care is delivered compassionately and in line with residents’ wishes. 3. Staff Management and DevelopmentLead, support, and supervise a team of care staff.Oversee staff induction, orientation, ongoing training, and development in line with regulatory requirements.Provide regular supervision with senior carer, appraisal, mentoring, and performance management and ensure these are completed by senior carers with carers. Support Home Manager / Deputy to ensure colleagues maintain a 95% compliance on training.Ensure staff understand and comply with company policies, care standards, and health and safety requirements. 4. Quality Assurance and ComplianceEnsure full compliance with all statutory, regulatory, and company policies, including those related to:Fire safetyInfection controlCOSHHSafeguardingHealth & SafetyConduct and document regular risk assessments and audits (care plans, medication, environment).Ensure accurate and timely completion of all relevant records and documentation.Promote continuous improvement in care standards and actively participate in quality initiatives. 5. Operational and Environmental OversightPrepare and manage staff rotas to ensure safe staffing levels and efficient service delivery.Ensure a high standard of cleanliness and maintenance across the Unit reporting any shortcomings to the Home Manager / Deputy.Monitor and manage stock levels of care and medical supplies effectively.Ensure safe working practices, reporting any hazards or defects to the relevant person promptly.Respond appropriately to Nursecall systems, telephone calls, and visitors. 6. Resident Engagement and Family LiaisonPromote and participate in activities that enhance residents’ physical, mental, and emotional wellbeing.Encourage resident involvement in decision-making and respect their preferences and life histories.Maintain positive relationships with residents’ families and keep them informed of care developments.Value cultural, religious, and personal diversity in all interactions. 7. Leadership and Team CommunicationDeputise for the Home Manager when required.Complete staff and resident meetings.Communicate effectively with all internal departments and external agencies.Immediate line management of senior care colleagues.Foster a positive team culture and uphold the values of respect, compassion, and professionalism. Required Skills, Qualifications & Experience:Essential:Proven experience in a care environment, in a supervisory or leadership roleStrong communication and interpersonal skillsAbility to lead, motivate, and develop a care teamKnowledge of regulatory requirements in residential care settingsCompetence in medication handling and record keepingSatisfactory enhanced DBS check and reference checksDesirable:NVQ Level 3 in Health & Social Care (or working towards)Experience in safe handling of medicationPrevious experience managing staff rotas and conducting audits General Expectations:Maintain professional knowledge and participate in training as requiredPromote the reputation of the Home and uphold confidentiality at all timesAdhere to all company policies and proceduresCarry out any other reasonable duties as directed by Home Manager / Deputy.Skills NeededAbout The CompanyWelcome to Hill CareAt Hill Care, we provide high-quality residential, nursing, and dementia care that’s tailored to the individual needs of each resident and their family.Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote dignity, choice, and independence, creating an environment where residents feel respected, supported and valued.Why Join Hill Care?Choosing a care home is a significant decision—and so is choosing where you work. We understand the emotional impact that transition can have on families, and we’re here to offer the expertise, reassurance and personal support they need.By joining our team, you'll become part of a group that genuinely puts people first. Whether it’s residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way—and you’ll be central to that mission.We’re proud of the difference we make every day. If you’re compassionate, dedicated, and ready to grow your career in a supportive environment, we’d love to welcome you to the Hill Care family.Company CultureAt Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference—every single day.We’re looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can-do attitude and want to be part of a team that truly values its staff and residents, then you’ve come to the right place.Grow With UsMany of our senior leaders began their careers as carers—and we’re proud to support others on that same journey. With a wide range of career paths and progression opportunities, you can build a future that works for you.We offer:A clear route for progression into senior and management rolesOngoing training and professional developmentA supportive environment that recognises your contributionThe chance to work in a well-maintained, high-quality home environmentYou’ll be working in our residents’ home—and we never forget that. We maintain high standards of care, and in return, we support our teams to grow and thrive.Is This You?If you’re kind, driven, and want a role where you’re truly making a difference, we’d love to hear from you. Join Hill Care, and become part of a team that treats people like family.Desired CriteriaRequired CriteriaClosing DateWednesday 1st April, 2026
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