We are recruiting for a Senior Stock Manager to join our brand-new Maison store at 166 New Bond Street.
Introducing our London Maison
Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it's a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.
In the words of Pierre-Alexis Dumas, Artistic Director - Creation & image, when describing what makes a Maison
"A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it's a whole World, within which you can discover the culture of Hermès, beyond its products. It is much more than a store."
We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.
Role mission
The role of the Senior Stock Manager is to drive business profitability and elevate customer service by ensuring accurate and efficient inventory management, while upholding Hermès' standards of excellence in service, product knowledge, presentation, and teamwork.
Drives performance through others by setting clear direction, empowering teams and sustaining high standards. Champions continuous improvement and maintains momentum toward functional or cross team priorities. They will lead and guide the stock managers and stock team for 166, ensuring they provide strong operational support to the sales team.
The Senior Stock Manager will be responsible for strategic inventory accuracy, overseeing the organization and efficiency of all storage areas, and ensuring strict compliance with Group and local guidelines. Contribute to strategic planning & its implementation; lead strategic projects & promote strong collaboration.
Key Responsibilities
Leadership & Coordination
• To set priorities for the team, identifying key areas of improvement and best practice sharing
• Manage and mentor the stock team, setting clear objectives, conducting performance appraisals, and providing continuous feedback.
• Drive performance through others by setting clear direction, empowering teams and sustaining high standards. Champion continuous improvement and maintain momentum toward functional or cross team priorities.
• Lead multiple teams; develop team and managers. Coach' others in emotional awareness, adapt leadership style to support others.
• Embed psychological safety in team rituals and day to day routines.
• Act as the voice of the stock team within the Maison
• Prioritise and oversee daily inventory tasks, ensuring alignment with business needs.
• Develop training to enhance technical knowledge and behavioural skills within the stock team.
• Collaborate closely with Store Management, Sales, and Visual Merchandising teams to optimise stock processes.
• Be one of the main point of contact with Head Office for stock-related matters (Retail Operations and Logistics)
• Lead and contribute to team meetings, providing operational insights and assigning corrective actions.
• Maintain strong relationships with external service providers such as DHL and FedEx.
• Working in close collaboration with the Flow Manager to manage capacity and implement replenishment strategy for the Maison
Stock Operations & Control
• Drive operational efficiency within the stock community - ensuring that the Stock Managers implement and maintain standards
• Manage budget
• Oversee inventory systems to ensure timely and accurate processing of deliveries, returns, transfers, damaged items, and reservations.
• Monitor and correct negative stock levels, working closely with Sales & Service Support teams.
• Ensure ticketing accuracy through regular checks and audits.
• Implement effective procedures for defective goods management, ensuring swift communication and resolution.
• Support Stock Manager on any issues that have been escalated
Stock Audits & Shrinkage Control
• Strategically plan stock takes and cycle counts, ensuring thorough preparation and execution.
• Lead discrepancy investigations, producing validated reports for Finance and Store Management.
• Implement corrective measures to enhance future stock audit accuracy and reduce shrinkage.
Continuous Improvement & Efficiency Optimization
• Design and implement optimized storage practices to enhance stock accessibility and organization.
• Act as key user and trainer for stock-related processes, guiding new hires and providing ongoing support.
• Identify workflow inefficiencies and propose strategic solutions to simplify operations and minimize overstock.
• Escalate high-impact issues
• Implement risk controls and mitigation plans
Health, Safety & Security Compliance
• Ensure stockroom compliance with health and safety regulations, addressing hazards proactively.
• Oversee stockroom security protocols, ensuring restricted access and safeguarding inventory.
• Maintain proper equipment functionality, reporting defects that impact daily operations.
Professional Conduct & Team Engagement
• Arrive punctually and prepared for stock-related duties such as deliveries and audits.
• Uphold confidentiality regarding company operations and internal affairs.
• Foster a culture of collaboration, supporting both stock and sales teams in achieving shared goals.
• Manage cross-functional relationships
• Leads communication across multiple teams
• Lead improvements in functional areas
• Develop leadership pipeline through coaching
• Develop strategic thinking and leadership across multiple teams or a function. Influence senior stakeholders and lead larger change initiatives.
Performance Indicators
• Stock Accuracy: Audit results, cycle count discrepancies, shrinkage rates.
• Operational Efficiency: Timely completion of product flows and inventory processes.
• Team Development: Training effectiveness, performance improvement.
• Quality of Replenishment: Overstock control and stock availability.
• Stockroom Standards: Organization, cleanliness, and regulatory compliance
About you
• Extensive experience operating previously at a Stock Manager level
• Leadership skills with the ability to develop and motivate a team, ability to hold 121's, performance reviews and development conversations as well as providing feedback
• Proven experience driving operational efficiencies within the stock community, implementing standards and ensuring these are maintained
• Experience in coordinating inventory related projects and strong knowledge of inventory related best practice
• Experience managing the timely and accurate processing of deliveries, returns, transfers, damaged items, and reservations to ensure we maintain excellent client standards
• Strategic mindset when planning stocktakes and implementing measures related to stock audits
• Able to lead and influence continuous improvement projects and workflows in the Stock department
• Strong knowledge of Health & Safety compliance and procedures and implements effectively within the team
• Ability to manage multiple tasks through effective prioritisation
• Strong organisational, analytical, self-management and goal-setting skills
• High levels of efficiency and engagement
• Excellent communication and collaboration skills, able to partner closely with retail and Head Office teams
• Effective leadership skills
• Able to lead innovation and change
• Good IT Skills: EPOS system, Microsoft Office, etc
• Good team player with capacity to work autonomously
• Organised, flexible and reliable
• Professional with ability to work efficiently and accurately under pressure
• Flexibility and willingness to work late nights, early mornings, weekends and holidays, when needed
Since this position requires the handling of stock, supplies and materials, it may be physically demanding. Physical functions will include:
- Ladder climbing
- Lifting up to 50lb without assistance
- Bending, twisting, reaching, pushing, pulling and performing repetitive motions
- Moving large quantities of stock and equipment
#LI-AL3"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
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