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Hermès
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  • Closing Room Operative  

    Hermes
    - Northampton
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    About John Lobb John Lobb is a renowned British bootmaker. John... Read More

    About John Lobb John Lobb is a renowned British bootmaker. John Lobb boasts a bespoke atelier in Paris, a By Request service and a men's and ready-to-wear collection, produced in its Northampton workshop. For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role We are seeking a reliable and dependable individual to join our Closing Room Team. Key Responsibilities: To be competent in all aspects of stitching a shoe upper by using a sewing machine, including under edging, sides, caps etc. To be fully competent/or a willingness to learn all aspects of fitting a shoe upper. Work as part of a team and on an individual basis working to obtain the daily/weekly targets ensuring quality is at the highest standard. Able to prioritise the work to meet production needs. Support changes to daily workloads when required to take account of exceptional events, such as urgent tickets, machine breakdowns, lack of materials, etc. and communicate to relevant Team Leader / Supervisor. Liaise with the Team Leader and/or Supervisor to address specific quality or production problems. Ensure departmental machinery and equipment is in good working order and any problems are reported to the Team Leader and/or Supervisor. Person Specification Previous experience in the shoe industry (or similar) in a stitching/machinist role is essential Must be fully competent in using a sewing machine Previous experience is advantageous Exceptional attention to detail Ability to train others once fully trained Self-motivated High standards of workmanship within own work Excellent spoken and written communication skills A responsible and conscientious attitude Calmness under pressure The ability to respect confidential company or personal informationA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Read Less
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  • Client Relationship Specialist  

    Hermes
    - London
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    Working closely with the Client Relationship Manager to enhance relati... Read More

    Working closely with the Client Relationship Manager to enhance relationships for both existing and new clients, providing exceptional service. Ensuring that the role is executed to the highest standards in line with the values of the House. Key responsibilities: * Providing a very refined service, maintaining client loyalty & satisfaction across VIC in the Maison. * Building and maintaining strong relationships with prospective and existing clients. * Aim to develop a trusting relationship with the client, whether existing or new, assisting them through a seamless sales journey, providing an appointment to ensure their welcome is always at it's very best. * Should there be intervals where no appointments or engagements are scheduled, to ensure you support the shop floor where needed. * Ensure excellent communication and engagement skills, nurturing the client's positive perception of the House, this also reflects via our digital tools, especially WhatsApp. * Aim to excel the Hermes values and culture, ensuring the customer's expectations are managed appropriately, especially concerning our more sensitive products. * Attending to the customer needs with a proactive and responsive service ethic, going above and beyond to exceed the customers' expectations by providing an inspiring environment. * The Customer Relationship specialist must ensure the fostering of all client relationships through meticulous organisation and attention to detail. * Show discretion when dealing with high profile clients and especially with information shared by them, respecting their confidentiality. * This role requires skills to sell across all metiers, enriching the experience of our client. * The aim is to develop and support our most engaged clients, ensuring their loyalty and enthusiasm towards the house * Maintaining a deep knowledge of company products and services. * Participate where necessary during the Buying Program with the aim to offer a Bespoke service to established clientele. * Excellent conflict resolution and problem-solving skills, remaining professional and gracious at all times. * Liaising with Customer Experience Manager on all CRM developments and initiatives * Working harmoniously with the wider team for support and to impart knowledge * Working with the Client Relationship Assistant and Concierge to help build memorable moments for our clients About You * Previous experience working within a Client Relationship Specialist role, creating exceptional relationships with the top 1% of VIC clientele * Takes an organised, flexible and reliable approach * Positive & effective communication also transmitted via both verbal and digital communications * Excellent selling skills and knowledgeable about product * Ensure the K&B & C Wish policies are followed and adhered to * Good team player with capacity to work autonomously * Professional with ability to work efficiently and accurately under pressure * Methodical and timely approach to problem solving #LI-AL3 Read Less
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  • Watches and Jewellery Expert  

    Hermès
    - London
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    Role MissionThe mission of the Watches & Fine Jewellery Expert is to e... Read More
    Role MissionThe mission of the Watches & Fine Jewellery Expert is to embody and elevate the spirit of the Watches & Fine Jewellery Métier within the Maison. As a specialist grounded in deep technical understanding and a profound appreciation for craftsmanship, bringing our timepieces and Fine Jewellery to life, translating complexity into clarity, and precision into poetry.Guiding clients through the world of Watches and Fine Jewellery with warmth, humility and refinement, offering expertise that informs, reassures and inspires. Shaping how the Métier is understood and experienced within the UK: nurturing client curiosity, strengthening team capability, and cultivating an environment where knowledge is shared generously.Through storytelling, education and quiet mastery, you will contribute to the creation of a world‑class Métier presence at Maison 166. Being a custodian of craft able to foster long‑term client relationships, elevating colleagues, and ensuring that every encounter with our pieces reflects the artistry and heritage of Hermès.Key responsibilitiesClient Engagement & ExpertiseActing as the primary in-store expert for Watches & Fine Jewellery, offering detailed explanations on complications, mechanisms, and technical craftsmanship.Conveying the artistry of timepieces and Fine jewellery through compelling storytelling rooted in heritage, technique, and client lifestyle.Supporting clients in developing a confidence and deeper understanding of the pieces, guiding them through selection with integrity and without sales-driven pressure.Partnering with Client Relationship Specialists on appointments, personalised follow-ups and long-term client relationship development.Education & Knowledge SharingServing as a mentor to colleagues, elevating knowledge across the Maison through structured training and day-to-day guidance.Delivering clear, relevant training on Watches & Fine Jewellery product assortment, novelties and selling ceremony.Translating technical information into accessible and inspiring narratives for teams and clients.Staying current with market developments, collector trends, and innovations within both watches and Fine jewellery.Collaboration & Business SupportProviding feedback to Retail Merchandising and leadership teams on client interests, product performance and buying opportunities.Influencing assortment decisions by sharing meaningful client insights and expertise.Supporting in-store activations for the Watches & Fine Jewellery Métier, ensuring elevated and informed client experiences.Working closely with the wider Maison team to support appointments outside the Watches & Fine Jewellery Métier when required.Operational & Technical SupportActing as the go-to reference for detailed specifications, objections handling, and any technical queries.Assisting Sales and Service Support teams in assessing client needs, sourcing alternatives and navigating technical solutions.Structuring training plans aligned with buying strategy, visual priorities and current assortment.Communicating updates on tools and resources to the wider team, ensuring proper understanding and adoption.About YouRequired Experience & ExpertiseProven specialist experience in Watches and Fine Jewellery within a luxury retail environment.In-depth technical knowledge of watch complications, movements, materials and craftsmanship.Strong understanding of gemology, precious stones, and Fine jewellery construction.Experience advising luxury clientele through a human‑centric, relationship-led approach.Demonstrated ability to translate complex technical concepts into accessible, inspiring stories.Experience mentoring or training retail teams in Watches & Fine JewelleryWho you arePassionate about Watches & Fine Jewellery & sharing your knowledge, expertise & experiencesWarm, polished, refined and genuinely client‑focused keen to make true human connections, you embody grace and authenticity in all interactionsDiscreet and trustworthy, with the integrity to prioritise long-term relationships over transactional selling.A natural educator with curiosity, patience, and a genuine passion for sharing knowledge.Cultured, articulate and able to bring products to life through narrative, history and craftsmanship.Calm and composed, able to support clients through significant purchases with confidence and reassurance.Team‑spirited, collaborative and generous with your expertise.Nice to haveGIA or FHH certificationsActive involvement in watch collector communities or industry networks.Familiarity with Watches & Fine Jewellery heritage and contemporary innovations #LI-VB3 Read Less
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  • Regional Sales Manager London & South - Hermès Parfums & Beauté  

    Hermès
    - London
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    Retail Operations :Set retail sales, staffing, stock and productivity... Read More
    Retail Operations :Set retail sales, staffing, stock and productivity targets by Counter that deliver the company’s budgetary requirements under the guidance of the Head of Retail.Prepare, implement and monitor a business plan for all doors to achieve retail targets including specific targets for key launches and sites.Implement launch strategy in line with marketing plans, negotiating sites and promotional activity at store level where appropriate.Close management of staffing agencies and monitoring of in-store sales performance. Assist in the allocation and control of permanent and temporary staffing budgets.Review distribution on a regular basis, recommending store openings and closures. Assist in reviewing the classification of accounts, ensuring investment is targeted to high potential/high performance stores.Identify space and location opportunities and negotiate locally when possible or recommend optimisation for consideration to the Head of Retail.Implement and optimise merchandising guidelines, ensuring the brand is consistently represented to the highest standard.Ensure close monitoring of point of sale material (POSM) including testers, samples, blotters, glorifiers) and completing and submitting POSM order forms when required.Actively participate in direct selling in key stores on an ad hoc basis as and when required to lead and inspire the teams.Work closely with preferred agencies; to build relationships and talent pool of agency staff to drive retail at key moments.Ensure optimal forward planning in relation to rota management & consistency on securing bookings for temporary staff.Ensure excellent grooming and merchandising standards are in place across all doors. Team Development, Management & Training :Recruit and retain a strong team for each account with the relevant experience required. Identify top performers and nurture their talent. Build a network of potential Beauty Advisors whilst out on the field. Recognising and scouting future talent throughout the region.Identify performance opportunities to grow & develop teams to meet brand objectives and expectationsEnsure store management and store employed Beauty Advisers are fully aware of the Marketing Plan, and are adequately trained on new launches/events as well as the basic assortment offer.Coach the teams to deliver excellent customer service, leading by example as a Hermès Ambassador, across both consultant and non-consultant doors.Motivate and empower the team to exceed retail whilst monitoring productivity (KPIs).Conduct regular 121 review meetings with the Business Managers and support them with their own team management. Working with the HR Manager, ensure all recruitment, performance management and disciplinary processes follow guidelines Ensure all counters adhere to the Hermès selling methods, merchandising and personal grooming standards.Actively support and participate in the delivery of BA Seminars held bi-annually.Work with both the Head of Retail, and Head of Education to follow up on Brand Training seminars, support training sessions and host digital sessions for agency partners, Hermes stores and other adhoc education support.Please note this is a field-based role requiring regular travel across the region including regular visits to the London Head Office.Education and Experience required:Degree or industry related qualification3- 5 years’ luxury beauty retail management experienceSolid understanding of retail principles and practiceGenuine affinity with the luxury goods industryKey Leadership / Management Competencies:Results and KPI focusedEffective communication skills across a range of stakeholdersAbility to set targets for own team and regularly review of performance Proven negotiation and influencing skills to recruit people and secure space in store for activity as requiredHighly organised with a proactive and flexible approachSolution driven, demonstrating an ability to work through challenges, considering consequences and raising to senior level as neededTechnical Skills:Analytical skills with a keen attention to detailSolid IT skills including MS Office, particularly Excel and Power Point Read Less
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  • Craftsman - Eyeletting  

    Hermès
    - Northampton
    Apply Now
    About John Lobb John Lobb is a renowned British bootmaker. John Lobb b... Read More
    About John Lobb John Lobb is a renowned British bootmaker. John Lobb boasts a bespoke atelier in Paris, a By Request service and a men’s and ready-to-wear collection, produced in its Northampton workshop.For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role
    We are seeking a reliable and dependable individual to join our Closing Room Team, creating eyelets. Key Responsibilities:EyelettingWorking with various different styles, making accurate holes in shoe uppersFollowing ticket instructions to ensure the correct work is created.Use various methods and patterns to complete work accurately.Department Work as part of a team and on an individual basis to ensure targets are met.Able to priorities work to meet production needs.Flexible to change dependent on department or factory needs.Able to communicate to Team Leader any issue impacting your work.Highlight any quality issue as they occur.Ability to be trained.What We’re Looking For:Self-motivation.High standards of workmanship within own work.Good spoken and written communication skills.A responsible and conscientious attitude.Calmness under pressure.Accuracy in recording data.Some IT skills.The ability to respect confidential company or personal information. Read Less
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  • Craftsman - Skiving Machine  

    Hermès
    - Northampton
    Apply Now
    About John Lobb John Lobb is a renowned British bootmaker. John Lobb b... Read More
    About John Lobb John Lobb is a renowned British bootmaker. John Lobb boasts a bespoke atelier in Paris, a By Request service and a men’s and ready-to-wear collection, produced in its Northampton workshop.For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role
    We are seeking a reliable and dependable individual to join our Prep Room Team.Key Responsibilities:SkivingWorking with various different styles and operating a skiving machine.Following ticket instructions to ensure the correct work is created.Use various methods and patterns to complete work accurately.Department Work as part of a team and on an individual basis to ensure targets are met.Able to priorities work to meet production needs.Flexible to change, dependent on department or factory needs.Able to communicate to Team Leader any issue impacting your work.Highlight any quality issue as they occur.Ability to be trained.What We’re Looking For:Self-motivation.High standards of workmanship within own work.Good spoken and written communication skills.A responsible and conscientious attitude.Calmness under pressure.Accuracy in recording data.The ability to respect confidential company or personal information. Read Less
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