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Hermes
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  • Sales and Service Watches and Jewellery Specialist  

    Hermes
    - London
    Apply Now
    Key Responsibilities As a Sales & Services Watches and Jeweller... Read More

    Key Responsibilities As a Sales & Services Watches and Jewellery Specialist, you will deliver an exceptional client experience, offering guidance and personalised service to every client. You'll actively support your colleagues in driving sales and contributing to the overall success of the store, while consistently embodying the values and spirit of the House in all client and team interactions. Your deep knowledge of our Watches and Jewellery collections will be complemented by a confident understanding of our other metiers and services, allowing you to provide seamless, cross-category support. Collaborating closely with your manager, you will help ensure smooth and effective operations within your department. With impeccable personal presentation, a collaborative mindset, and a commitment to excellence, you will lead by example and inspire those around you. Sales & Service * Contribution to turnover of store through selling. * Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude. * Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. * Develop your knowledge of the after-sales support processes. * Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. * Familiarize yourself with the ambitions for the store (sales objective, KPI's), and ensure you positively contribute towards them. Client * Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues and followed up and communicated in a timely manner, consistent with Hermes standards and values. * Ensure strong customer communication during selling ceremony and in after sales. * Deliver a consistently high level of service to all our clients, acting as an ambassador of the House, to ensure high levels of client satisfaction and repeat business. * Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations. * Accurate CRM capture and recording of client data. Standards * Active participation in store communications such as daily team briefings. * Demonstrate excellent communication skills - both verbal and written. * Maintain store standards and become familiar with daily procedures. * Ensure merchandise is handled with care and consideration. * Adherence and upholding of House procedures. * Familiarise yourself with the visual merchandising basics - both front and back of house. * Carry out regular stock replenishment and organisation of product. * Become acquainted with the Watches and Jewellery métier as well as other métiers. * Maintain a balanced shop floor presence in the absence of your Department Manager, giving priority always to the sales floor. Communication * Develop and maintain, good and constant communication with your Department Manager and Assistant Store Manager, being supportive to the efficient running of the Department. * You are expected to perform all necessary tasks outlined or described to you by your Department Manager in their absence, maintaining excellent standards within your métier. * Establish and maintain strong relationships within your own store environment and within Hermes by providing a high level of customer service at all times, including prompt response to requests. Training * Successfully participate in and complete any training provided. * Share information with colleagues and proactively convey learnings when interacting with clients. * Participate in the morning briefs by presenting new launches, identifying key selling points and sales ceremony to strengthen the knowledge amongst your colleagues, as well as identifying slow performers to encourage sales. * Participate in training on best practice of stock control and till procedures which affect the accuracy of sales and stock data on the stock management database. * Contribute to the Monthly Report - identifying to your Department Manager positive and negative feedback throughout the month. Merchandising * Familiarise and apply the Hermes merchandising guidelines for your department and ensure that displays are regularly updated and changed in order to provide more interest to customers and to encourage sales. * Work with Visual Merchandiser as and when necessary or when assigned by Department Manager to ensure key products are displayed upon arrival. * Remain reactive to the performance of your department, ensuring stock is replenished as and when required and being proactive in taking initiatives in order to develop sales. * Good product knowledge of all departments within your store, able to confidently cross sell from one métier to the other. * All packaging from merchandised products on the shop floor to be stored correctly: clearly labelled and able to be accessed quickly. * Clear understanding of after sales processes & services within the store, to best serve and advise the client. * Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues and Monde d'Hermes. Stock Management * Ensure that your stock areas, front and back of house, are kept safe, clean and tidy at all times. * Ensure all goods are security tagged, ticketed, handled and stored with due care. During price changes, you act responsibility with ensuring this is carried out within the timeline set by the company. * Ensure that ticketing is accurate and regularly checked (through cycle checks). * Ensure that the stock position is accurate (through regular checks). * Communicate all stock and quality issues with your Department Manager, an in their absence, the Assistant Store Manager. KPIs Service * Meet ACE index score > 80% * Support in the conversion rate for the Store Measurable Targets * Sales * Units sold * Average transaction * Cross selling * UPT * Hpad usage * Client creation * Pre selling Client development * Support the repurchase rate for the store Key Competencies We are looking for someone who not only is credible expert in Fine Watches or Jewellery, but also has prior experience working in a high volume, fast paced environment such as Fashion. You will be able to demonstrate expert relationship building capabilities in a luxury retail environment: where you have build long term, loyal and trusted relationships with a diverse portfolio of clients. In addition, you will have a track record of inspiring and educating your peers: you will be able to share your expert product knowledge with your wider team as well as clients, not only holding your expertise but sharing this with your peers to encourage sales. The ideal candidate will also: * Have passion or expertise in Watches and/or Jewellery * Have a strong understanding of the luxury retail industry and clientele * Demonstrate good team spirit * Be flexible and adaptable, able to sell across other métiers as needed * Have excellent stakeholder management skills - ability to work collaboratively with a range of teams across GB and Paris * Demonstrate warmth and empathy, especially with objections * Able to stay calm under pressure whilst also being versatile * Act as a true ambassador of the House * Hold a high level of personal standards * Have strong admin skills and command of Microsoft Office (Outlook, PowerPoint & Excel) Read Less
    Apply Now

  • Fulfilment & Logistics Projects Manager  

    Hermes
    - London
    Apply Now
    We are recruiting for a Fulfilment and Logistics Projects Manager to j... Read More
    We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract. Role Mission At Hermès, logistics is an extension of our heritage—every movement reflects the Maison's commitment to timeless craftsmanship and elevated service.
    This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices. As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration—ensuring each initiative is executed with precision, discretion, and brand-aligned excellence. Key Responsibilities Project Leadership & Development * Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning. * Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity. * Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations. Project Ownership, Budget & Coordination * Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners. * Ensure timely and efficient delivery of initiatives that support strategic growth. 3PL Management & Supplier Relations * Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations. * Manage change requests and coordinate annual reviews with providers to drive continuous improvement. * Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards. Performance Excellence & Operational Resilience * Propose and implement logistics enhancements across transport, import/export, and fulfilment. * Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction. * Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels. S ustainable Fulfilment & Brand Responsibility * Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices. * Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès' values of longevity and responsibility. * Monitor and report environmental footprint across supply chain activities. About you * Education: Degree in Logistics, Supply Chain, Engineering, or related field * Experience: Minimum 5 years in logistics/project management, ideally within luxury or high-value goods * Expertise: Fulfilment operations, warehousing, compliance, and premium distribution * Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment * Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint * Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure * Culture Fit: Embodies Hermès' values of authenticity, craftsmanship, and long-term vision #LM-AM2"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
    Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
    L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
    Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Read Less
    Apply Now

  • Sales and Service Watches and Jewellery Specialist  

    Hermès
    - London
    Apply Now
    Key ResponsibilitiesAs a Sales & Services Watches and Jewellery Specia... Read More
    Key ResponsibilitiesAs a Sales & Services Watches and Jewellery Specialist, you will deliver an exceptional client experience, offering guidance and personalised service to every client. You’ll actively support your colleagues in driving sales and contributing to the overall success of the store, while consistently embodying the values and spirit of the House in all client and team interactions. Your deep knowledge of our Watches and Jewellery collections will be complemented by a confident understanding of our other metiers and services, allowing you to provide seamless, cross-category support. Collaborating closely with your manager, you will help ensure smooth and effective operations within your department. With impeccable personal presentation, a collaborative mindset, and a commitment to excellence, you will lead by example and inspire those around you. Sales & Service Contribution to turnover of store through selling. Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude. Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. Develop your knowledge of the after-sales support processes. Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. Familiarize yourself with the ambitions for the store (sales objective, KPI’s), and ensure you positively contribute towards them. Client  Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues and followed up and communicated in a timely manner, consistent with Hermes standards and values. Ensure strong customer communication during selling ceremony and in after sales. Deliver a consistently high level of service to all our clients, acting as an ambassador of the House, to ensure high levels of client satisfaction and repeat business. Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations. Accurate CRM capture and recording of client data. Standards Active participation in store communications such as daily team briefings. Demonstrate excellent communication skills – both verbal and written. Maintain store standards and become familiar with daily procedures. Ensure merchandise is handled with care and consideration. Adherence and upholding of House procedures. Familiarise yourself with the visual merchandising basics – both front and back of house. Carry out regular stock replenishment and organisation of product. Become acquainted with the Watches and Jewellery métier as well as other métiers. Maintain a balanced shop floor presence in the absence of your Department Manager, giving priority always to the sales floor. Communication Develop and maintain, good and constant communication with your Department Manager and Assistant Store Manager, being supportive to the efficient running of the Department. You are expected to perform all necessary tasks outlined or described to you by your Department Manager in their absence, maintaining excellent standards within your métier. Establish and maintain strong relationships within your own store environment and within Hermes by providing a high level of customer service at all times, including prompt response to requests. Training  Successfully participate in and complete any training provided. Share information with colleagues and proactively convey learnings when interacting with clients. Participate in the morning briefs by presenting new launches, identifying key selling points and sales ceremony to strengthen the knowledge amongst your colleagues, as well as identifying slow performers to encourage sales. Participate in training on best practice of stock control and till procedures which affect the accuracy of sales and stock data on the stock management database. Contribute to the Monthly Report – identifying to your Department Manager positive and negative feedback throughout the month. Merchandising  Familiarise and apply the Hermes merchandising guidelines for your department and ensure that displays are regularly updated and changed in order to provide more interest to customers and to encourage sales. Work with Visual Merchandiser as and when necessary or when assigned by Department Manager to ensure key products are displayed upon arrival. Remain reactive to the performance of your department, ensuring stock is replenished as and when required and being proactive in taking initiatives in order to develop sales. Good product knowledge of all departments within your store, able to confidently cross sell from one métier to the other. All packaging from merchandised products on the shop floor to be stored correctly: clearly labelled and able to be accessed quickly. Clear understanding of after sales processes & services within the store, to best serve and advise the client. Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues and Monde d’Hermes. Stock Management Ensure that your stock areas, front and back of house, are kept safe, clean and tidy at all times. Ensure all goods are security tagged, ticketed, handled and stored with due care. During price changes, you act responsibility with ensuring this is carried out within the timeline set by the company. Ensure that ticketing is accurate and regularly checked (through cycle checks). Ensure that the stock position is accurate (through regular checks). Communicate all stock and quality issues with your Department Manager, an in their absence, the Assistant Store Manager. KPIs Service Meet ACE index score > 80% Support in the conversion rate for the Store Measurable Targets  Sales Units sold Average transaction Cross selling UPT Hpad usage Client creation Pre selling Client development Support the repurchase rate for the store Key Competencies  We are looking for someone who not only is credible expert in Fine Watches or Jewellery, but also has prior experience working in a high volume, fast paced environment such as Fashion. You will be able to demonstrate expert relationship building capabilities in a luxury retail environment: where you have build long term, loyal and trusted relationships with a diverse portfolio of clients. In addition, you will have a track record of inspiring and educating your peers: you will be able to share your expert product knowledge with your wider team as well as clients, not only holding your expertise but sharing this with your peers to encourage sales.  The ideal candidate will also: Have passion or expertise in Watches and/or Jewellery  Have a strong understanding of the luxury retail industry and clientele Demonstrate good team spirit  Be flexible and adaptable, able to sell across other métiers as needed  Have excellent stakeholder management skills - ability to work collaboratively with a range of teams across GB and Paris Demonstrate warmth and empathy, especially with objections Able to stay calm under pressure whilst also being versatile  Act as a true ambassador of the House Hold a high level of personal standards  Have strong admin skills and command of Microsoft Office (Outlook, PowerPoint & Excel) Read Less
    Apply Now

  • Craftsman - Skiving Machine  

    Hermes
    - Northampton
    Apply Now
    About John Lobb John Lobb is a renowned British bootmaker. John... Read More

    About John Lobb John Lobb is a renowned British bootmaker. John Lobb boasts a bespoke atelier in Paris, a By Request service and a men's and ready-to-wear collection, produced in its Northampton workshop. For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role We are seeking a reliable and dependable individual to join our Prep Room Team. Key Responsibilities: * Skiving + Working with various different styles and operating a skiving machine. + Following ticket instructions to ensure the correct work is created. + Use various methods and patterns to complete work accurately. * Department + Work as part of a team and on an individual basis to ensure targets are met. + Able to priorities work to meet production needs. + Flexible to change, dependent on department or factory needs. + Able to communicate to Team Leader any issue impacting your work. + Highlight any quality issue as they occur. + Ability to be trained. What We're Looking For: * Self-motivation. * High standards of workmanship within own work. * Good spoken and written communication skills. * A responsible and conscientious attitude. * Calmness under pressure. * Accuracy in recording data. * The ability to respect confidential company or personal information. Read Less
    Apply Now

  • Craftsman - Skiving Machine  

    Hermes
    - Northampton
    Apply Now
    About John Lobb John Lobb is a renowned British bootmaker.John... Read More
    About John Lobb John Lobb is a renowned British bootmaker.
    John Lobb boasts a bespoke atelier in Paris, a By Request service and a men's and ready-to-wear collection, produced in its Northampton workshop. For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role We are seeking a reliable and dependable individual to join our Prep Room Team. Key Responsibilities: * Skiving + Working with various different styles and operating a skiving machine. + Following ticket instructions to ensure the correct work is created. + Use various methods and patterns to complete work accurately. * Department + Work as part of a team and on an individual basis to ensure targets are met. + Able to priorities work to meet production needs. + Flexible to change, dependent on department or factory needs. + Able to communicate to Team Leader any issue impacting your work. + Highlight any quality issue as they occur. + Ability to be trained. What We're Looking For: * Self-motivation. * High standards of workmanship within own work. * Good spoken and written communication skills. * A responsible and conscientious attitude. * Calmness under pressure. * Accuracy in recording data. * The ability to respect confidential company or personal information. Read Less
    Apply Now

  • Closing Room Operative  

    Hermes
    - Northampton
    Apply Now
    About John Lobb John Lobb is a renowned British bootmaker. John... Read More

    About John Lobb John Lobb is a renowned British bootmaker. John Lobb boasts a bespoke atelier in Paris, a By Request service and a men's and ready-to-wear collection, produced in its Northampton workshop. For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots and a company of the Hermès group since 1976. About the Role We are seeking a reliable and dependable individual to join our Closing Room Team. Key Responsibilities: To be competent in all aspects of stitching a shoe upper by using a sewing machine, including under edging, sides, caps etc. To be fully competent/or a willingness to learn all aspects of fitting a shoe upper. Work as part of a team and on an individual basis working to obtain the daily/weekly targets ensuring quality is at the highest standard. Able to prioritise the work to meet production needs. Support changes to daily workloads when required to take account of exceptional events, such as urgent tickets, machine breakdowns, lack of materials, etc. and communicate to relevant Team Leader / Supervisor. Liaise with the Team Leader and/or Supervisor to address specific quality or production problems. Ensure departmental machinery and equipment is in good working order and any problems are reported to the Team Leader and/or Supervisor. Person Specification Previous experience in the shoe industry (or similar) in a stitching/machinist role is essential Must be fully competent in using a sewing machine Previous experience is advantageous Exceptional attention to detail Ability to train others once fully trained Self-motivated High standards of workmanship within own work Excellent spoken and written communication skills A responsible and conscientious attitude Calmness under pressure The ability to respect confidential company or personal information"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Read Less
    Apply Now

  • Business Controller UK & Ireland - Hermès Parfums & Beauté  

    Hermès
    - London
    Apply Now
    MAIN RESPONSIBILITIES:The main responsibilities of this position are:M... Read More
    MAIN RESPONSIBILITIES:The main responsibilities of this position are:Monthly and Quarterly Closings:Guarantee the P&L integrity of the whole region and from a financial perspective. Monitor all expenses & commitment: prepare and justify accruals, follow up the ordering, invoicing, and approval process.Monitor the analytical allocation of all expenses with a particular focus on cost centres and internal orders.Produce a consolidated regional P&L and analysis by customers.Measure and analyse gaps between YTD results and budget / Prepare YTG analysis -> Rolling forecast & Landing.Follow up all budgets (Media, Communication, and General Overheads).Follow up the Capex budget and amortisation.Monitor and follow up with credit control team on any customer litigations.Reporting & consolidation: HQ and group, including Magnitude (Group reporting tool), SAP etc.Monitor, follow up and request intercompany invoices to all stake holders.Rebill any staffing & CAPEX cost shares, upon agreement negotiated by the Commercial / Retail team. Budget Process:Challenge Gross to Net sales (including discounts and returns) projections with the Commercial team.Prepare, coordinate and challenge budgets and re estimates with the Commercial, Retail, Training and Marketing teams.Consolidate the P&L for the whole region.Prepare Budget meetings and strategic presentations with the Managing Director.Treasury, CAPEX and amortisation forecasts.Reporting & consolidation: HQ and group, including Magnitude, SAP & Fx rate simulation.Other Topics:Business partner of the UK team and support with any ad-hoc analysis to measure profitability of activations.Key user for My Easy Order (Purchase Order and Expenses tool).Support the UK subsidiary by taking an active part in IT and financial projects: tests, reconciliations, procedures.Set up tools and processes to support all Accounting and Finance topics.Support with the implementation of internal control rules & processes.Prepare all CAPEX investments requests and follow up the approval and accounting process.Profile:Master’s Degree in Finance, FP&A or Economics.Business oriented with a keen attention to detail.Knowledge of basic accountancy.Minimum of 4/5 years’ experience in business controlling within a fast paced, high growth environment.Business partner, autonomous and results oriented.Fluent French speaker.Strong IT skills including: MS Office, Advanced Excel and PowerPoint, (TM1, M3 and SAP are a plus). Highly organised, efficient and able to meet tight deadlines.Proactive with a flexible approach. Read Less
    Apply Now
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