Are you looking for a rewarding new opportunity where you can make a real difference — and no two days are ever the same?
We currently have a vacancy within our Urgent Care Team for a Base Team Lead, working 30 hours per week, including alternate weekends and a variety of shifts.Based at our Head Office in Chippenham, with regular travel to our four operational bases across the county (Chippenham, Keynsham, Salisbury and Swindon), this role offers plenty of variety and the chance to make a meaningful impact every day. Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail.About the RoleAs a Base Team Lead, you will work closely with the Assistant Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high‑quality, 24/7 service to our patients and service users.You will have line management responsibility for a team of approximately 6–20 staff, overseeing recruitment, HR processes, induction, training, and ongoing support.You will ensure that agreed working practices are followed consistently across the team and that patient care remains central to everything we do.We are looking for someone who is calm, focused, and an excellent communicator, someone who can work autonomously and use their knowledge, judgement, and initiative to support both internal and external stakeholders. You will also be expected to follow established instructions, procedures, and protocols to help maintain the effective and efficient running of the service.The Urgent Care Base Team Lead plays a key role as a professional and responsive point of contact for health and social care professionals, while also supporting other functions within both the Call Centre and Out‑of‑Hours bases. You will help provide a high‑quality interface between stakeholders and ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements.Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays. A copy of the shift pattern can be provided on request and discussed further at interview.Day to day, your duties will include but not be limited to:Line management of the Urgent Care team at your designated base in WiltshireManagement of medication stock and medical equipment, undertaking spot audits as and when required.Ensuring fleet vehicles are regularly checked, with medication and consumables being adequately stocked and replenished, following company process and procedure. Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis.Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patientsAssist in the recruitment of new employees across the IUC Service, to include interviewing, induction and trainingGuiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clientsLiaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative serviceSupervising HealthHero Integrated Care operational teams and acting as the first point of reference to resolve issues that may occur during the shiftManagement of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked.About YouThe ideal candidate will be able to demonstrate:An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care serviceA focus on service delivery at all times especially during unpredictable workloadsExperience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reportingA strong ability to converse with members of the HealthHero Integrated Care team at all levelsExcellent written and oral communication skillsHigh levels of attention to detail, accuracy and consistent follow throughA good working knowledge of MS Office suiteAbout usOur Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.HealthHero is Europe’s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets “whole health” needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we’re simplifying healthcare and improving lives.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offerCompetitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time)Discretionary staff bonus schemeFree staff parkingGenerous holiday entitlement of up to 33 days per annum inclusive of bank holidaysCompany Pension SchemeSimply Health cash plan membershipLife AssuranceApplyIf you would like to make a difference and think this is the role for you, we would love to hear from you.To obtain a full Job Description or should you have any questions, please contact our Recruitment Team at UC-Recruitment@healthhero.comClosing date: Monday 23rd March 2026(5pm)Work location: Head Office (Chippenham, Fox Talbot House) + allocated Urgent Care base when requiredAdditional information*We reserve the right to close this job in the event we receive a sufficient number of applications.**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-Recruitment@healthhero.comSafeguardingPlease see here for information relating to our commitment to safeguarding as a provider of healthcare.RequirementsPlease note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
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