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HealthHarmonie
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  • HR Administrator  

    - Birmingham
    About Medinet Group: Medinet Group is a dynamic healthcare organisatio... Read More
    About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.
    We are seeking a detail-oriented and organised HR Administrator to join our team and take ownership of a wide range of administrative responsibilities. As a key member of our HR team, you will play a vital role in ensuring the seamless operation of our human resources functions. This role will be based on-site at our Head Office in Edgbaston, Birmingham.
    Your key responsibilities include but aren't limited to:
    Supporting with administrative tasks from end to end of the employee lifecycle. This includes but not limited to;Set-up and maintenance of employee accurate data within HRISSchedule and coordinate employee welfare checks, reporting any escalations to the HR Advisor/ HRBPGathering end of month employee information including, probation review data/ performance review data/ absence review data and acknowledgement of leaversHandling amendments to employment contracts, communicating any changes appropriately to appropriate departmentsSharing employee lifecycle updates to the wider HR Team including maternity/ paternity information/ occupational health information andFacilitating a smooth exit process for departing employees, processing paperwork and ensuring a positive transitionManage the selection process of employee benefits ensuring these are logged within HRIS and shared with the finance team where appropriateEnsure compliance with data protection regulations and confidentiality standardsCoordinating and facilitating annual appraisals in line with organisational and regulatory standardsGenerating various HR reports for multiple stakeholders and senior leadership team and supporting in the departmental end of month reporting processes.Collaborate with the finance department to ensure accurate and timely processing of payrollProviding timely and accurate assistance with day-to-day HR administration queries received through the HR email inboxes inline with the SLA whilst tackling ad-hoc tasks efficientlyPlan, prepare and distribute employee communications that align to the organisations planned annual communication planWork with internal stakeholders to develop branded communications for internal sharing
    About you:Proven experience as an HR Administrator or in a similar HR Support role experienceStrong knowledge of HR processes and regulations, with a focus on compliance, workforce management and onboardingProficient in MS packages including Excel.Strong attention to detail and accuracy in data processingExcellent organisational skills to manage and prioritise tasks effectivelyAbility to work independently and meet deadlines while maintaining high-quality outputStrong communication skills to collaborate with team members and other stakeholders
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  • Community Partnership Manager  

    - Leeds
    About Medinet Group: Medinet Group is a dynamic healthcare organisatio... Read More
    About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.
    To be successful as a Community Partnership Manager, you should be able to manage and develop your accounts and ensure client satisfaction. You will be actively involved in generating leads, reaching out to potential prospects through cold calling, and fostering strong relationships with existing and prospective clients. Your proficiency in cold calling and your ability to effectively communicate the value of our services will play a crucial role in driving business growth.
    KEY RESPONSIBILITES Developing and maintaining an in-depth understanding of our business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactionsIdentify and assess suitable host sites for new and existing contractsInitiating contact with potential clients, following up on leads, and successfully acquiring new clients (GP's) to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to.Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnershipsIdentifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolioDelivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceededClear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clientsIdentifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency Think strategically when you're faced with obstruction from internal and external stakeholders.
    ABOUT YOUEntry-level professional with a focus on business development, sales, or account managementIdeally experienced in healthcare sectorDriven and ambitious, with a strong determination to achieve successExperience in cold calling and prospecting to generate new leads and clients would be advantageousExcellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teamsProficiency in Microsoft Office to efficiently manage client data and communicationHighly organised and solution-oriented, capable of resolving challenges and achieving objectivesSelf-starter with the ability to work efficiently under pressure and independently drive initiativesPossession of a full, clean driving license and access to a car to facilitate travel for client meetings and business needs
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  • Senior Mental Health Prescribing Nurse – ADHD & Autism  

    - Bromsgrove
    Salary: £75,000 Hours: 37.5 (flexible/part-time considered) Location:... Read More
    Salary: £75,000 Hours: 37.5 (flexible/part-time considered) Location: Remote + 1 day/week on-site (BHI Bromsgrove) Service: HealthHarmonie Minds (Children & Adults)
    HealthHarmonie Minds is expanding its ADHD and Autism pathways across children and adults, supporting both private and NHS Right to Choose patients. We're looking for an experienced, confident Senior Mental Health Prescribing Nurse to deliver high-quality assessments, safe prescribing, and strong clinical leadership within a growing multidisciplinary service.
    What You'll Be DoingClinical Assessment & DiagnosisComplete comprehensive ADHD and Autism assessments across all agesUndertake full mental health assessments, risk evaluations, and formulationIdentify complex cases requiring psychiatry review
    Prescribing & Medication ManagementPrescribe and titrate ADHD medication (adults & children) in line with NICE NG87Monitor physical health, review medication, and manage side effectsWork closely with GPs to support shared-care arrangementsEnsure controlled drug governance and safe prescription handling
    On-Site Leadership (1 Day/Week)Deliver face-to-face assessments at BHI BromsgroveProvide senior clinical presence, supervision, and escalation supportContribute to safeguarding discussions and MDT integration
    Governance, Safeguarding & QualityRecognise and escalate safeguarding concerns (children & adults)Complete structured risk assessments and follow internal escalation pathwaysMaintain high standards of documentation and compliance (NMC, CQC, NICE)
    Teamwork, Training & Service DevelopmentParticipate in MDTs, triage panels, governance meetings, and case reviewsSupport junior clinicians and contribute to internal trainingEngage in service improvement and clinical quality initiatives
    What We're Looking ForEssential:Registered Mental Health Nurse (RMN)Non-Medical Prescriber (V300)3+ years' experience in mental health assessment and prescribingStrong clinical experience with ADHD/Autism across children and adultsConfident risk, safeguarding, and MDT decision-making skillsAbility to work independently and remotely, with on-site commitmentDesirable:Neurodevelopmental postgraduate trainingExperience with tools such as DIVA-5, ACE+, ADOS-2, 3DiExperience in NHS RTC or private neurodevelopmental servicesSupervisory or training experienceWhat We OfferSenior-level autonomy and influence within a growing mental health serviceFlexible working with structured on-site supportOpportunities for leadership, teaching, and service developmentSupportive MDT environment across psychiatry, psychology, nursing, and safeguardingAdditional RequirementsEnhanced DBSAbility to work occasional weekends (if service needs require)Commitment to HealthHarmonie Minds' values: compassion, integrity, safety, high standards, collaboration, continuous improvement
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  • Contact Centre Call Handler - Out of Hours  

    - Birmingham
    ABOUT USHealthHarmonie Ltd is a fast paced, growing organisation that... Read More
    ABOUT USHealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. 
    ABOUT THE ROLEDue to the ongoing expansion of the business, we are looking for a bright, highly motivated candidates to join our diverse team of professionals where focus is to provide patient-centered administration, which includes:Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookingsAdvising patients and answering general patient queriesA High attention to detail is required to enable the accurate booking of patients into specialist clinicsReporting and communicating with clinicians and senior managers for patient safety
    The work hours are:Monday - Thursday 4pm - 8pm & Saturday 9am - 5pm
    ABOUT YOUPatient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.
    Required Knowledge, Qualifications, Skills, and ProficiencyHigh attention to detailExcellent organisational skillsFamiliarity with Microsoft software packagesAbility to learn and build in new skillsOutstanding customer service skillsExperience working to targets and in a high paced contact centre roleAn understanding of a Healthcare setting would be an advantage, but full training will be given
    As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy. The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.

    WHAT WE OFFERPermanent contract24 hours per weekLocation: Edgbaston, Birmingham (B15 3DP)Competitive SalaryBonus Incentive schemeOngoing Support and TrainingExcellent Career Progression - with many members of our management team having been promoted from within the companyPension SchemeNHS Employee DiscountsAnnual Salary Review

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  • Healthcare Assistant  

    - Stafford
    Please note that we do not offer sponsorships at this time.Who we are:... Read More
    Please note that we do not offer sponsorships at this time.
    Who we are:
    HealthHarmonie is a fast paced, growing organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.   We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include; Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.  Your day in the life of a Healthcare Assistant
    As a Healthcare Assistant at HealthHarmonie, you will be responsible for collecting stock and equipment for the clinic, setting up examination rooms for clinicians, and acting as a chaperone during patient consultations and procedures. Additionally, you will take on administrative duties, ensuring all reports are completed with outcomes and providing support related to administrative tasks. Your support will ensure the smooth functioning of the clinic and contribute to providing a compassionate and efficient healthcare experience for our patients.  Please note our service operates seven days a week and you will be required to work 5 out of 7 days. Shift patterns are generally between 07:00/07:30 - 17:30/18:00.
    We have base locations across Stafford and Stoke-on-Trent, these are the addresses from which you could be collecting stock and equipment from;
    Stoke-on-Trent - 540 Etruria Rd, Basford, Newcastle-under-Lyme, Newcastle ST5 0SXStafford - Stafford Rd, Penkridge, Stafford ST18 9AB
    Our Clinic locations are nationwide and include Birmingham, Hereford, Warwickshire, Shropshire, Telford, Worcestershire, Stoke, Staffordshire, Doncaster, Nottinghamshire, Wrexham, Reading, Frimley, Slough and Bassetlaw. This is a mobile role and you will be expected to travel to any of these site locations. 
    Requirements:
    MUST HAVE a Driving License and own vehicle to visit the multiple clinic sites in the areas mentioned abovePrevious experience in administration is preferable but not essential IT literate with proficiency in using computer systems and software You must show a great passion for providing high-quality care and take pride in your work 
    You will be enrolled on our 2-week comprehensive training course from day 1 of your employment, which will equip you with all the skills and knowledge you require to fulfil your duties as a Healthcare Assistant.  The position is subject to a successful disclosure at the appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation.  What we offer:
    Full time, permanent contract Monday to Sunday (Covering 5 days per week) 40 Hours per week (including travel time) Starting salary: £26,101Opportunity to increase salary up to £27,601 when trained in and signed off in additional disciplines (Ophthalmology, Dermatology, Gynaecology etc.)Travel Allowance: 45p per mile Ongoing Support and Training - a chance to progress to NVQ Level 3 Excellent Career Progressions Quarterly bonuses25 days Annual Leave + (+ 8 days bank holiday) Pension Scheme NHS Employee Discounts 
    By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All our roles require you to have an innovative thought process, a willingness to learn new skills and the want to oversee your own career by taking ownership of the role you are completing.  Equal Opportunity Employer 
    HealthHarmonie are proud to be an equal opportunity employer, meaning all qualified applicants will be considered for employment and will not be discriminated against based on age, race, religion, national origin, gender identity or expression, sex, sexual orientation, marital status, veteran status, disability or any other protected category under local law.  We know that it is the differences in our people that make our company a better and more welcoming place to work  Key words: Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development, Travelling, Community Services
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  • Healthcare Assistant  

    - Oldham
    Please note that we do not offer sponsorships at this time.Who we are:... Read More
    Please note that we do not offer sponsorships at this time.
    Who we are:
    HealthHarmonie is a fast paced, growing organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.   We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include; Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.  Your day in the life of a Healthcare Assistant
    As a Healthcare Assistant at HealthHarmonie, you will be supporting our 2 Week Wait, Dermatology contract across Greater Manchester, primarily around Oldham. You will be responsible for collecting stock and equipment for the clinic, setting up examination rooms for clinicians, and acting as a chaperone during patient consultations and procedures. Additionally, you will take on administrative duties, ensuring all reports are completed with outcomes and providing support related to administrative tasks. Your support will ensure the smooth functioning of the clinic and contribute to providing a compassionate and efficient healthcare experience for our patients.  Please note our service operates seven days a week and you will be required to work 5 out of 7 days. Shift patterns are generally between 07:00/07:30 - 17:30/18:00.
    Our Clinic locations are nationwide and include Manchester, Birmingham, Hereford, Warwickshire, Shropshire, Telford, Worcestershire, Stoke, Staffordshire, Doncaster, Nottinghamshire, Wrexham, Gloucestershire, Reading, Frimley, Slough and Bassetlaw. This is a mobile role and you will be expected to travel to any of these site locations. 
    Requirements:
    MUST HAVE a Driving Licence and own vehicle to visit the multiple clinic sites in the areas mentioned abovePrevious experience in administration is preferable but not essential IT literate with proficiency in using computer systems and software You must show a great passion for providing high-quality care and take pride in your work 
    You will be enrolled on our 2-week comprehensive training course from day 1 of your employment, which will equip you with all the skills and knowledge you require to fulfil your duties as a Healthcare Assistant. 
    The position is subject to a successful disclosure at the appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation.  What we offer:
    Full time, permanent contract Monday to Sunday (Covering 5 days per week) 40 Hours per week (including travel time) Starting salary: £26,101Opportunity to increase salary up to £27,601 when trained in and signed off in additional disciplines (Ophthalmology, Dermatology, Gynaecology etc.)Travel Allowance: 45p per mile Ongoing Support and Training - a chance to progress to NVQ Level 3 Excellent Career Progressions Quarterly bonus of 1.25% of annual salary25 days Annual Leave (+ 8 days bank holiday) Pension Scheme NHS Employee Discounts 
    By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All our roles require you to have an innovative thought process, a willingness to learn new skills and the want to oversee your own career by taking ownership of the role you are completing.  Equal Opportunity Employer 
    HealthHarmonie are proud to be an equal opportunity employer, meaning all qualified applicants will be considered for employment and will not be discriminated against based on age, race, religion, national origin, gender identity or expression, sex, sexual orientation, marital status, veteran status, disability or any other protected category under local law.  We know that it is the differences in our people that make our company a better and more welcoming place to work  Key words: Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development, Travelling, Community Services
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  • Contact Centre Call Handler  

    - Birmingham
    ABOUT US HealthHarmonie Ltd is a fast paced, growing organisation that... Read More
    ABOUT US HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. 
    ABOUT THE ROLE Due to the ongoing expansion of the business, we are looking for a bright, highly motivated candidates to join our diverse team of professionals where focus is to provide patient-centered administration, which includes:Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookingsAdvising patients and answering general patient queriesA High attention to detail is required to enable the accurate booking of patients into specialist clinicsReporting and communicating with clinicians and senior managers for patient safety
    ABOUT YOUPatient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.
    Required Knowledge, Qualifications, Skills, and ProficiencyHigh attention to detail Excellent organisational skillsFamiliarity with Microsoft software packagesAbility to learn and build in new skillsOutstanding customer service skillsExperience working to targets and in a high paced contact centre roleAn understanding of a Healthcare setting would be an advantage, but full training will be given
    As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy. The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.

    WHAT WE OFFER Full time, permanent contractFull training provided 37.5 hours per weekStarting salary: £24,001 with opportunities to increase salary up to £24,501 after successful probation period.Eligible for quality bonus of 1.25% of annual salary    Ongoing Support and Training -Excellent Career Progressions       25 days annual leave + Bank HolidaysOvertime available NHS employee discountsPension Scheme ExpectationsThe successful candidate will have the potential to make a real impact to our organisation, through helping our patients and embarking on a fantastic career.Your first week with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role. This training is a vital part of the start of your career with us and you will need to commit to full attendance during this time.
    This role will be subject to a successful Disclosure and Barring Service (DBS) certificate (paid by HealthHarmonie) and the provision of your right to work documentation.
    Diversity HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it's the differences in our people that make our company a better and more welcoming place to work.All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing. 




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  • Infection Prevention Control Lead  

    - Birmingham
    HealthHarmonie, part of the Medinet group, is a leading private health... Read More
    HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
    The Infection Prevention Control (IPC) is responsible for providing expert advice and leadership on all matters related to infection prevention and control. The post holder will lead initiatives to improve patient safety, ensure compliance with national standards, and support clinical effectiveness through audit and quality improvement activities.
    Key Responsibilities IPC:Conduct IPC risk assessments prior to service delivery in both insourced (within NHS sites) and outsourced (third-party locations) settings.Develop and implement tailored IPC policies and protocols to reflect the specific environment and service model.Ensure alignment with national guidance (e.g., UKHSA, NICE, NHS. ICB, IPC Board Standards) and local Trust/provider policies induction.Deliver mandatory IPC training, , and assurance processes for all deployed staff.Support incident reporting through Radar, lead investigations and reviews, implement action plans, and contribute to outbreak management and post-incident learning.Undertake site inspections and provide real-time IPC advice to operational teams.Support incident reporting via Radar, investigate, review and action findings, outbreak management, and post-event reviews.Liaise with client IPC teams to ensure cohesive IPC practices across shared responsibilities.Maintain up-to-date documentation and audit trails for CQC and contractual assurance.
    About you       Registered Nurse (RN) and on NMC register (without restrictions)       Highly motivated with ability to implement change.       Previous experience in infection control, preferably in a managerial or leadership role.       In-depth knowledge of infectious diseases, epidemiology, and infection control practices.       Strong understanding of insourced and outsourced service models.       Skilled in data analysis, reporting, and quality improvement methodologies.       Confident communicator, able to engage clinical and operational teams effectively.
    *The position is subject to a successful disclosure at the appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation.
    What we offer       Full time or Part time, Permanent Contract       25 annual leave days plus bank holidays       Monday to Sunday (Covering 5 days per week, day shifts)       40 hours per week or 32 hours per week       Competitive Salary dependent on experience - (Band 7 or 8 dependent on experience)       Ongoing Support and Training       Join a company who promotes from within and offers excellent career progression       Pension Scheme       Mileage - from base 0.45p per mile       NHS Employee Discounts       Annual Salary Review
    * Opportunities may arise for further clinical work in addition to the basic contract. This will be delivered on a flexible timetable to cover for holidays and sick leave.Location: Based in Birmingham, hybrid model Read Less
  • Healthcare Assistant  

    - Gloucester
    Please note that we do not offer sponsorships at this time. Your day i... Read More
    Please note that we do not offer sponsorships at this time. Your day in the life of a Healthcare Assistant As a Healthcare Assistant at HealthHarmonie, you will be responsible for collecting stock and equipment for the clinic, setting up examination rooms for clinicians, and acting as a chaperone during patient consultations and procedures. Additionally, you will take on administrative duties, ensuring all reports are completed with outcomes and providing support related to administrative tasks. Your support will ensure the smooth functioning of the clinic and contribute to providing a compassionate and efficient healthcare experience for our patients.  Please note our service operates seven days a week and you will be required to work 5 out of 7 days. Shift patterns generally fall between 07:00 19:00. This role is primarily based in Gloucester and you will be covering clinics in the surrounding Gloucester and Bristol areas. You will be required to cover clinics across the UK as and when needed by the business. Requirements:Must have minimum Band 2 NHS HCA experiencePrevious ENT experience or experience working in minor procedures and handling scopesIT literate with proficiency in using computer systems and software A strong passion for delivering highquality care and a sense of pride in your work is essential  You will be enrolled on our 2week comprehensive training course from day 1 of your employment, which will equip you with all the skills and knowledge you require to fulfil your duties as a Healthcare Assistant.  The position is subject to a successful disclosure at the appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation.  What we offer:Full time, permanent contract 40 Hours per week Starting salary: £27,601Eligible for quarterly bonusesMileage paid at 45p per mile Ongoing Support and TrainingExcellent Career Progressions 25 days Annual Leave (+8 days bank holiday) Pension Scheme NHS Employee Discounts  Who we are:HealthHarmonie is a fast paced, growing organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the everchanging healthcare industry, developing our presence across the UK.   We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, ENT, Ophthalmology services and the provision of extended Minor surgery procedures.  Read Less
  • Governance Officer  

    - Birmingham
    About Us: HealthHarmonie, part of the Medinet group, is a leading priv... Read More
    About Us: HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery. 
    Job Summary:We are seeking an experienced and proactive Complaints Officer to join our Governance Team in a key role managing complaints, incidents, and feedback across our community healthcare services. The successful candidate will ensure timely, compassionate, and effective responses to concerns raised by patients, carers, and external stakeholders, including those submitted via Datix and NHS Trust PALS teams. You will also support organisational learning by identifying themes and working collaboratively to improve patient experience and outcomes.
    Key Responsibilities:Receive, acknowledge, and coordinate responses to complaints, concerns, and incidents raised by patients, carers, and stakeholders.Support teams in drafting high-quality, empathetic responses in line with the Duty of Candour and NHS Complaints Regulations.Coordinate PALS enquiries and ensure these are addressed promptly and professionally.Identify trends and themes from complaints, incidents, and F&F feedback to inform quality improvement initiatives.Work closely with the Head of Clinical Governance and Head of Quality to ensure robust systems are in place for recording, investigating, and learning from incidents and complaints.Work closely with the Head of Clinical Governance to review and analyse patient feedback from the Friends and Family Test (F&F) and internet reviews to identify areas for service development.Collaborate with clinical and operational teams to embed learning and drive continuous improvement.

    Person Specification:Essential:Previous experience in complaints and/or incident management within healthcare (minimum 2 years)Strong understanding of NHS Complaints Regulations and the principles of PSIRFExcellent written communication skills and attention to detailAbility to manage sensitive situations with compassion and professionalismExperience of working with internal and external stakeholders at all levelsKnowledge of governance, quality assurance and patient safety
    Desirable:Experience working within community health or primary care settingsUnderstanding of Duty of Candour requirements Relevant qualification in complaints handling, patient safety, or governanceA 2:1 degree or equivalent in a relevant subject

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