Description :PLEASE NOTE - THIS JOB IS BASED IN CIRENCESTER, IF YOU CANNOT COMMIT TO WORKING FROM THE CIRENCESTER OFFICE 3 DAYS A WEEK, YOU WILL NOT BE CONSIDERED FOR THIS ROLE.-----Here at Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK. And you’re a big part of making this happen
Better togetherWhat’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.18 countries, 1,200+ people, 25 Villages.When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.Together we transform brands through our unique approach.Your futureHelping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.While you bring the can-do, entreprenial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Role Account DirectorReporting Into Business DirectorReports -ResponsibilitiesAs a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.A naturally strong leader, you inspire your colleagues and clients when talking about creative and data. You take the complex and make it simple for clients by building a compelling narrativeYou have exceptionally high standards for yourself and your team with relentless attention to detail ensuring you consistently deliver efficiently, profitably and right first time (demonstrating a good feel for the agency business)Responsible for ensuring you and your team delivers all projects on time, to budget whilst maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand ups and resourcing)Highly adept at developing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients’ business, strategy and market sector.Acts as an escalation point on all workload priorities as and when needed – both internally and with your clientsResponsible for owning and developing key (senior) client relationships.The Account Director contributes to and is responsible for delivering towards the Client Development Plan and therefore are ultimately accountable for the profitability, growth and direction of the business under their control.Equally comfortable working on strategic initiatives as well as day to day delivery of BAU.Highly numerate: as the P&L owner for your accounts forecasting and budget control ultimately ladders up to youAttributes/CompetenciesOperate as a Strategic leaderDemonstrates a solid understanding of the Agency's strategy, vision and commercial position and can confidently articulate this. Understands what skill sets and products are available within the wider group that could benefit client development and drive agency growthAn in-depth understanding and knowledge of the clients' business and market sector, responsible for identifying opportunities for growthHolds strong and trusted relationships with key (senior) clientsAccomplished at working in partnership with planning, creatives, developers and operational data marketeers.Be an engaging and persuasive presenter, able to take ideas and make them come alive in presentations. Taking the lead in client presentations.Proactively keeps abreast of client sector and the wider marketing trade by signing up to industry publications, alerts, seeking out opportunities to attend relevant conference, etc.Is prepared to invest time in understanding the client's data, systems and platforms that impact customer engagement activitiesCan confidently analyse campaign and programme results and present recommendations for improvements, testing opportunities to enhance performance/learning of customer engagement.A passion for marketing and engaging customersLeadership and a sense of ownership, controlled and measured in your approachA track record of building and maintaining strong client relationshipsTeam playerA broad experience of working across multiple sectors and multiple clients, demonstrating success across these equallyA successful people manager with a proven track record of growing and developing their teamKey Helia behavioursWe take prideWe care more about:Our clients’ businesses
The work we make
The people we make it with
We set the bar high in everything we do:We take personal responsibility for the quality of everything that goes out the door. How it is presented, how it is sold, and how it is crafted. We are proud of everything we make and value the support of others to get the work from good to great.We are ambassadors for helia:
in the presence of others, whoever they are, we exude our values and behaviours. We make sure nobody is unclear about what we stand for and why.We’re constantly curiousWe ask the right questions:
To ensure we start every job with the right knowledge
to improve every job through past experiences
to drive better business outcomes for your brand
We value continuous learning:
Dedicating time to get to know our clients’ worlds, our industry, and more importantly, our own personal development.
We are customers of our clients.
We share what we learn with our teams
We get stuck into new techniques and technologies that can improve our working day and the work we make.
We value the importance of learning from our mistakes.
We make meaningful connections:
We take the time to get to know our clients as human beings, who they are, how they like to work and what matters to themTo ensure we understand the measures of success and how to make a difference to our client’s businessWe never settleWe are driven
We drive projects forward and go the extra mile all with a smile on our faces.
We are determinedWe have a positive, can-do attitude to any challenge we face.
We don’t accept ‘impossible’ we find ways to say yes.
We are restlessWe don’t accept received wisdom or the status quo
We are confident to challenge appropriately, to get to better business outcomes
We are ambitiousWe are focussed on our client, agency, team and individual goalsWe take our work seriously but not ourselvesWe believe working together supercharges our ambition>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Contract Type :PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
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